Pizza Hut
reviews and complaints

On 9/oct/08, we being 2 youth workers from bristol city council, took a group of 12 year 9 bme students from fairfield high school for a day trip to a go karting activity in newport. Over the past 3 years we have visited the pizza hut on numerous occassions for meals. On 9/10/08, we encountered an experience that both the staff & young people felt was unacceptable behaviour from a member of the staff team, citing himself as the manager.
A member of the staffing, taking orders, asked us, when ordering our pizzas, "how old are the young people?". At this point, she informed us that if they are 12 or under, they can purchase the children buffet. To which I replied, as far as I am aware they are year 9 students as from september 08. To my knowledge most of the students ages were around 12/13. The woman taking the order proceeded to order childrens buffet. To my, & other guests surprise, this man in a very abnoxious manner told me that these black students "looks 15 to 16 years old". At this point I challenged his opinion & told him the facts about the young people, which he did not accept & to my surprise told us to leave the premises. We refused & I told him to charge the group adult rates & I will be making a formal complaint to you. We want an apology, particularary for the young people, who felt the treatment was grossly unfair. We have informed our respective authouities namely, bristol city council & the education authorities about the issues. Until further notice we will not be using pizza hut again.
Ras c mudada

I had been ordering pizzahut from the Klang, branch nearby Ocean. Suprisingly when I ask the waiter remember to give me some tomato packets, she said no tomato saurce provided here. Only Cili sauce will have. Wah!, I taught something wrong with my ears, what so of services they provide!. At least, if you said temporary out of order, I still can accept, but no totally did not provide. Customers Services Division, please do something to meet your customer's needs. Thank you.

I order a pizza today from one of your stores here in odessa. Texas 10/17/2008 the store # is 013237 the young lady that took the order was ana my batch # 632 invoice #39. After getting my order getting ready to feed the kids I find out that they had sent the worng pizza, so I call them and for 25mins. I let the phone ring I finally got some one after my third try to call the store cause someone was picking up the phone an hanging it up, I let the young lady know that my order was not right she told me she had to talk to her boss I was put on hold for one hour, got on my cell phone to call them agin and I asked to speak to a superivor and I was told she was not coming to the phone. Before this I told them my kids were hungry and ready to eat this ment nothing to them and as of 10:28 p. M no one has tried to slove the worng pizza. There was no trouble in taking my credit card. My kids went to bed on peanutbutter sandwiches yes I feel wornged I even told them the kids cannot eat the other pizza cause it was sausage and they could have it back. They are very rude and I will stop payment on this order we dont have $41.64 to waste. Thank you jacqueline burditt

I placed an online order from Pizza Hut.com and received a confirmation email. Once the pizza arrived, I followed the instructions from the site and showed my credit card to the delivery driver and tipped him. No sooner than I opened the box and was impressed at how delicious the order looked; his manager informed him that I had to submit my credit card information once again. I refused to re-submit my credit card information because I have been a victim of identity theft and didn't want to fall prey to fraudulent charges. For some insane reason Pizza Hut would rather me give the information again which would allow me to be charged twice eventually. Nevertheless, I sent the pizza back and logged onto my laptop in attempt to seek justice!

Buyer Beware when dealing with Pizza Hut.com. Place a cash transaction only!

we got a pretty big order it was the game pack 2 mediums and hotwings 2liter pepsi and a stuff crust pepperoni, well the pepperonis were burnt and only HALF the pizza had cheese all three this was a rip off im pry never going there again i was NOT happy or on the other hand if i ever do go i will check the order BEFORE i even leave the store that was bad.

There is a lady Kathy nunley, alowing a sex afender to close at night and he has young girls staying with him he maks advances towards . ad threatened them with their jobs. Verry nasty place of business. partys after hours with underage people.this needs to stop

The crossgates location made the same wrong order twice in 3 days. When I called the call center to report the incorrect order, I complained that this problem happened twice within three days and I was frustrated. The service rep was non caring and told me that I should have checked my order. I asked for his supervisor and was transferred to another non caring person that seemed to be aggravated about having to deal with a customer complaint. He also told me it was my responsibility to check orders not the restuarant. He was very short with his responses and when I asked for his name he said "Jason" I asked for last name and he stated that all I needed to know was that he was the manager of the call center and his name was Jason. I went back to the Crossgates location and asked for a refund and the manager on duty, Sylvia, was also not friendly but seemed to be inconvenienced to have to even service me.
When do people get to have jobs in the customer service and treat people with no respect. I may only be one person but I hold a high position at a local bank that spends thousands with Pizza Hut each year. After tomorrow Pizza Hut will no longer be used by our bank for any catering dinners or luncheons and I will tell everyone I talk to about the poor service Pizza Hut managers give to their customers.

Service quality and food stuff is very poor at faisalabad pizza hut all because of his manager. Who is very cheap & rood, he is promoted from waiter to manager, so he don't even know how to deal with customers. I could not remember his name exactly but I think mr. Zahid. When I told him that I complaint u, he refused to give me receipt & emp. No, and said go and do whatever u want to do nobody
Change me.

My wife and I ordered the special from pizza hut at approximately 9:30 pm on september the 6th 2008, which included 2 large pizzas 1 large pop and breadsticks.

The pizza was deliverd on a timely basis and there was a substitute, for the 2 large pizzas we were given 4 medium pizzas. Firstly the pizzas were colder than usual and certainly not piping hot, at least not within the previous 1 hour prior to delivery.
The toppings on all 4 pizzas were the standard limited amount of cheese and pepperoni.
One pizza was ordered with pepperoni and black olives and arrived with pepperoni a sparse amount of cheese and had black olives all over the top and not cooked on the pizza but laying on the top uncooked.
The second choice was to be double cheese and pepperoni, and it was the standard cold sparsely cheesed and pepperoni.
The breadsticks were cold and very hard and almost brittle, and very difficult to eat because of their hardness, and were thrown out upon arrival.
The only satifactory product was the 2 litre bottle of diet pepsi, and it was only good because it was a sealed bottle that the staff at pizza hut did not have access to it prior to delivery.
We ate some of this product and found very soon we had multiple problems with indigestion which followed into the next day, and that is why I am responding at this time.
This was by far the most incompetently put together order I have ever encountered in 40 years of buying take out pizza... Obviously not alot of pride in the product pizza hut delivers.
Specials are great to get at fast food outlets but profit should never outweigh quality and pride in your business to give the public the best product available... Not an order gone wrong which I think was substituted for our order... And replaced with.

Ps... I forget to mention the diarehea, this caused but my wife was not a happy camper on sunday!

I eat at pizza hut a lot. we went to pizza hut and the sauce tasted sour.we spoke to the manager she told me and my 3 children to do this complaint.we had 3 medium pizzas. My address is 503A carthage road Lumberton N.C. 28358.I would like to be reumbursed for my trouble.thank tou tammy Porter.

I visited Pizza Hut in Columbia, MS on August 25, 2008 and place a simple order, "personal pan cheese and personal pan supreme." Well the order was completely wrong even after having them repeat the order to me before hanging up. The assistant manager, Tina would not even come talk to me about the order, instead she had another co-worker talk to me. I told her that I did not want the order because it was wrong that I wanted a refund. Well the asst manager allowed her to refund me for the pepperoni, which I never even asked for, as for the supreme, no refund. The asst manager said it was what I asked for. Well, you tell me, do two pieces of bell pepper on one slice of the pizza, one mushroom, and maybe three or four pieces of sausage constitutes as a supreme pizza? I think not. On top of that she, the asst manager, had the nerve to have an attitude. This is not the first, second or third time I've ordered with Ms Tina being on duty and this is happened. Number one, no matter what the situation, she should always remain professional. And, where is it written that if the customer is not satisfied that they have to take the product?

Visiting from England, I went to Pizza Hut Express at The Gyle Shopping Centre in Edinburgh to buy lunch for my 2 children age 6 and 2.
I inadvertantly ordered 2 mini Marguerita's and 1 water before realising they had a meal deal for kids of Mini Marguerita, Juice, fries and desert for much less than I had just paid. I instantly apologised to the server and asked if I could change my mind to 2 kids meal deals. She called the Manageress who basically said it was my tough luck as I had ordered and paid. I perevered as I had only ordered seconds before but she was adamant that it was my problem and I would not be able to get the meal deal and there was "nothing she could do".
I think this is terrible customer service and won't be going again.

La Raza Pizza is the worst excuse for a franchise I have ever seen. You would think that for all the people working to make the owner his millions of dollars, he would pay better. NO WAY! And what is the deal with continually raising the delivery charge, oh wait "convienience fee", but not upping the rate that the driver is reimbursed. Everytime these wankers do this, tips go down. But as long as he has his big mansion, what is the harm right? [censored].

My brother and sister-in-law live in East County San Diego and recently welcomed home their first baby. I live in Los Angeles and wasn’t going to be able to drive down to deliver a meal to the new family, so I decided to call their local Pizza Hut to schedule a Saturday meal delivery.
Kevin, the Pizza Hut employee, was very helpful. He kept putting my on hold to speak with his supervisor to see how they could accommodate me. They would take my order over the phone, but I would have to fax them a copy of my license and credit card. No problem, I thought. It was just after 11am when I placed my order and I requested a 5pm delivery. I faxed in my license and credit card, and then followed up with another phone call to the Pizza Hut to confirm receipt of the fax. The employee said he had it in his hands. Great!
Well, when dinner was delivered, the driver asked to see the credit card. Obviously my brother-in-law wouldn’t have my credit card. The driver then requested payment in another form! Not knowing what else to do, and not wanting to argue with a delivery driver, the new parents paid for the meal. Pizza Hut received two payments for one meal.
Later that evening, my sister-in-law called and told me what had transpired. I immediately called Pizza Hut and spoke to the shift supervisor, Susana. She said she didn’t know what was going on and told me that she was going to call her boss, Kimberly, and call me back. After an hour and no return phone call, I called Pizza Hut again. Susana informed me that it was a driver error—he was unaware of the arrangement. She apologized and said that my brother-in-law can come to the store for a refund. I asked if one of her drivers could take the refund to the house and she said no because three of her drivers had called in sick and that she was “screwed”. It was already 9pm and my brother-in-law was home with his wife and baby; making a special trip out to Pizza Hut was not something he wanted to do, nor was it something he should have had to do. I told Susana that he would come in the morning for his refund. Susana assured me that it wasn’t going to be a problem and that she would leave a note for her opening manager.
The following morning, my brother-in-law went to the Pizza Hut for his refund and was told that the purchase on my credit card had been voided and they no longer had my credit card number to charge me in order to refund him. Kimberly, the manager/franchise owner showed him the computer screen displaying a voided transaction. Kimberly also stated that she didn’t receive the fax of my ID and credit card until that morning. A total lie! I called to confirm transmission of it!
My question: Why was the refund available Saturday night but not Sunday morning?
I called Pizza Hut…again…and, of course, Kimberly was not it. I wanted to know why my card was voided and my brother charged. The shift supervisor knew nothing of the situation and there was nothing he could do to help me. I asked him to call Kimberly and to have her call me. After about an hour, I called Pizza Hut…again…and asked if Kimberly had any intention of calling me. He said no because she is off and with her family.
The following day, Monday, I called Pizza Hut…again…and spoke with yet another shift supervisor who couldn’t help. He told me to call back at 4pm when Kimberly was in.
My next call was to Pizza Hut corporate offices to file a complaint.
At around 4pm on Monday, I called Pizza Hut…again…and finally spoke to Kimberly. She stated that it’s company policy to confirm credit card orders upon delivery and that she personally voided the transaction on my card. She went on to state the whole situation was a lack of communication and apologized. My bank account still reflects a charge and no void, so I asked her to fax me a voided receipt and she stated that she couldn’t. I asked her why she stated that she didn’t receive the fax until Sunday morning. She said she didn’t say that to my brother-in-law. So now, on top of not returning any of my calls (more lack of communication on her part, so it’s no wonder that her shift supervisors can’t communicate either), Kimberly was now lying to me. She said she didn’t know what was going on between her shift managers because she was off. Her shift managers where calling her! I told Kimberly to stop claiming ignorance because I know that her shift leaders were calling her. Another lie. Never once did she Kimberly ask what she could do to rectify this situation—no offer of a refund, no offer of a certificate for a free pizza, nothing! All I wanted was confirmation that my family was not double charged and I wanted to know how such a simple transaction went so horribly wrong. I wanted to pay for the meal and I wanted driver to deliver a refund to my in-laws and apologize. Kimberly’s refusal to communicate and her refusal to accept responsibility were infuriating.
You know what she did do? She hung up on me! That’s right. Was I getting loud? Yes. Obscene or threatening? No. Nothing that warranted a hang up.
I called Pizza Hut…again…and she was “busy.” I was told to call her boss, Michael. I would have done just that, but I couldn’t because I was given a bogus number for her boss. I called Pizza Hut…again…to obtain the correct number. I called and spoke with Michael. How odd, he was able to fax me a copy of the computer printout showing the void on my credit card. Any other peace offerings? No, of course not.
Sadly, the franchise owners and their employees represent the Pizza Hut name. Kimberly was the rudest, the most inconsiderate, and the least effective communicator I have ever encountered in the fast food industry. And I used to work in the industry! Given my knowledge of, and experience with, the service industry’s handling of customer complaints, I know no disciplinary measures will be taken against Kimberly and my only recourse is to NEVER again patronize a Pizza Hut. I will have my family follow suit and I will encourage all of my friends to do the same and to spread the word—Boycott Pizza Hut. My in-laws and their family and friends will do the same, and, hopefully, we can have some negative impact on the Pizza Hut location on Jamacha Road in El Cajon.
I also find it personally offensive that Kimberly wouldn’t take the time to call me back because she was home with her family, but she showed no remorse for ruining what should have been a very nice family experience for her customers. Kimberly’s inconsideration and lack of professionalism were insulting, and I plan to obtain compensation (since I was not offered any) and satisfaction by sharing my experience in writing, by word of mouth and online in hopes that Kimberly’s franchise will suffer some financial loss.
I am in the San Diego area often and I am entertaining the idea of standing in that Pizza Hut’s parking lot, passing out flyers, encouraging possible patrons to eat elsewhere.
This experience has left me wondering:
Couldn’t all of this have been avoided with a PAID sticker on the order?
Why can I order flowers and have them delivered as a gift? Why can order gifts online and have them shipped elsewhere? Recipients don’t have to show credit cards. UPS just drops the package off. Why can’t I order a meal as a gift? Maybe Pizza Hut can be a pioneer in the food delivery industry in promoting, “Give the Gift of Food”

This complaint is for the Pizza Hut delivery service and the staff who take order on phone. Today when i order they took 2 and half hour and in this duration i called them 4 times, the first guy told me that your order will be delivered in half an hour, second time when I called after an hour to ask about my order then other guy told me that your order has dispatched and you will get in a while; but it never comes...! After half an hour i called again then there was some female she was like that we don’t have any order with your name and from this number, i said i am calling from the same number and last time when I called the person told me that your order has dispatched then how can you say that you don’t have order with my name. Then she was like "oh yes i got the information an will let you know in a while and asked me for my cell number that I gave her, then i was waiting, waiting and waiting...! Then again i called and said that I want to cancel my order because now it more than 2 and half hours, the female asked me to hold on and said "I will let you know in a while" after 3minutes she told me that we don’t have order with your name... hm!

I have been a customer of this Pizza Hut for many, many years. But no more! When you call for delivery it will be an hour or more...staff is least bothered whether order has delivered or not, and nobody is responsible for it.

Fatima jabeen Iqbal,
Lahore, Pakistan.

Yesterday I took some of my guests to Pizza Hut, Johar Town Lahore which is your franchise. I have certain comments which I would request you to seriously consider for improvement.

1. A group of people were smoking inside on second floor. When requested to stop smoking, they refused. Supervisor was helpless. Finally with some efforts from serving boys / waiters / stewards, this group shifted to ground floor, still refusing to stop smoking.

2. There was severe shortage of manpower on second floor. Only two waiters were available to handle about seven families. Only billing took more than 10 minutes (without exaggeration). When I reported this to supervisor (Ms. Fizza), she very arrogantly asked me to fill up the comment card, which I did. I quote her comment ” to phir card bhar dain na aap”, unquote. I think, the supervisor in particular has to be extremely soft spoken and well trained to handle customers. The waiters were however very courteous.

3. The wash room hand drier was out of order and was room cleanliness was not up to standards.

4. When I tried to pass faxes to phone numbers (Lahore and Karachi) given on comment card, they are not responding.

5. The website is also not operational and is under construction since last 5 years.

Amer Farooqi,
Lahore, Pakistan

We ordered pizza Sunday May 15th @ 5:oopm The $19.99 special. One pizza they delivered was the wrong toppings. We called and asked that they just refund us for the one pizza. We asked when the delivery girl went out that she would just drop the money by. It was to late for us to eat another pizza. The young man who answered the phone was confused so we asked for the manager. A young lady came on the line and just kept insisting that we would have to come be right away to get our money back. We asked for corporates phone number and she hung up on us. We called back and got corporates phone number. We stayed on the line from 7:00pm to 7:45pm with just no response. We then emailed corporate and today is Thursday the 19th with no response. We gave our home number.

It's disappointing because we have ordered many times, gone there with a crowd, had our children's parties and we are treated like this.