Pizza Hut
reviews and complaints

You should have left a nickel for tip. I understand it is more than they deserve, however, it is indicative of your ire, and is a very good 'slap in the face' for their 'slap to your face'.

My suggestion is to complain directly to the management - giving date, time, etc. If you can't get info over the phone, stop in and ask for contact info of the manager - maybe ask to see manager first to let him know what transpired and what you feel would be fair resolution - also bring in the coupon.

Last night I went to Pizza hut Sanad branch with my relatives and family (a total of 14 people). We had our pizzas and at the end we find out Cockroach coming out from basket (consist of chilly, ketchup, salt, pepper and etc) and start walking on the food table. I called the supervisor (Mr. Ahmed Arafat) and showed him the cockroach. He picked the basked and run away with him. Mr. Ahmed turned up after few minutes and told me that it was not a cockroach that was a bug. I was very upset because my relatives saw that cockroach and I was feeling shy to bring them in this kind of restaurant/ fast food.
I told Mr. Ahmed that I am not happy with that incident. He asked me what he could do to make me feel happy. My relatives suggest me to ask Mr. Ahmed to make the full meal free but I asked him to get me 50 % discount so I can take them somewhere else. Mr. Ahmed left and came back after few minutes and offered me 25% discount. I told him that that was fine but I was still not happy. He left again.
After some time I asked for final bill (Receipt no [protected] total of BD 27.328). I got the bill without 25% discount, I asked him about the discount which he had already offered my, the gentleman replied, As I was not happy with his discount so he decided to remove the discount and charge me the full amount. That was UNBELIEVABLE. This was a big insult for me where he offered me a discount, I was not really happy and then he decided to remove the discount as I was not happy with 25% discount. It was an insult for me.
Please let me know if this is the standard of Pizza hut? Cockroaches and insulting and threatening customers. I am expecting your reply within 48 hours

HELLO, WE LIVE IN FOLEY, AL. AND WE WHEN TO THE PIZZA HUT HERE WHAT A WASTE OF TIME 45 MIN. AND THEN THEY GAVE OUR FOOD TO SOMEONE ELSE., BUT THE FIRST THING WAS THAT THE LITTLE GIRL THEY HAD WORKING THERE HAD NO IDEA THAT THEY WHERE HAVE THE BUFFET BAR SO WE ORDER FROM THE MENU, ANY WAY JUST SAYING THIS WAS A WASTE OF TIME EITHER NEED NEW MANG. OR CLOSE THE DOORS! AFTER SPEAKING WITH THE MANG. HIS ONLY ANSWER TO US SORRY THE YOUNG LADY IS NEW? AND THEN HE WALKED AWAY AND WE NEVER SAW HIM AGAIN . THIS WAS VERY SAD AS WE HAD A VISTING MAN IN FROM TENN. WHO LOVES PIZZA AND HIS STATMENT WAS WHAT IN THE WORLD THOUGHT THAT AT LEAST THE MANG. WOULD MAKE IT RIGHT . ANYWAY NOT SURE WHAT CAN BE DONE BUT THIS WAS A VERRY BAD TIME FOR US WE WALKED OUT AND NO SIR WE DID NOT PAY FOR OUR TEA ! THANKS SO MUCH FORM FOLEY, AL.

Molly, if your pizza hut is owned by adf corporation, none of that is surprising. Worst company ever. Similar stuff happens down south.

My name is Molly and I have been with Pizza Hut for several months now. The last 3 months, due to a new shift manager, I have been harrassed non stop and my hours were changed lower then I actually worked for that week. Another manager actually caught it. Renee Severa of Clementon Nj Pizza Hut went into the system and clocked me in the wrong times, shorting me. She also tried to bribe customers to file false complaints against me and would recieve free pizza. I have dozens of regulars, I am number one for WOW comments and number one for Infusion sales in the district. I work overtime when they ask me to, and I work my days off when they need me. I work open to close when others call out. Renee has called me worthless and made fun of me for "believing in marriage" and has used racist remarks a couple of times, not towards me but towards my customers. I went higher up and told the regional manager countless times, and nothing. Finally my Boss, the head manager John Reynolds ( awesome guy ) tried to help me and had a meeting with the district manager Greg Martin, to tell him about the harrassment I was getting. Greg Martin fired John. I was forced to quit that day, and now something must be done. Im hearing that I shouldnt have quit, but why would I stay when I am working so long, and only getting paid for half my time? This is illegal and I tried to seek help from higher up, and she is not punished for her actions, yet the best boss I have ever worked for was fired. I am sick to my stomache..something needs to be done! I loved my job, it was like my second home. But I can not work without my boss, the one guy that fixed it when something went wrong. Renee steals from me, and is rewarded? How is this right? mollystubbs@yahoo.com

My name is Richell yesterday Feb 5th, I went 1821 oconordrive pizzahut. waiter's name is Amenda .she did't know how to take order.
she didn't tell us about cheesybites promotion. we did't know that promotion.other table waiter, she gave her table cheesybites. so my child show that, she likes same pizza. then I called Amenda, I asked her, could you change my order? we need cheesybites.she said no you can't change and she got angry. she didn't change my order.also we order around 5.30pm .we got our food 6.20 and also she gave us drink after 20 minuts. we got so upset. also she dosen't care custormer servise.we never goback again. thats all I would like tell this waiters. we paid money. we have to be happy and enjoy our food. we didn't enjoy.poor servise.

MY NAME IS ALI TODAY 05/12/2010 I TOKE MY DISABLED SON WITH TO EAT A PIZZA IN A PIZZA HUT.I AM NOT VERY HAPPY ABOUT-BECAUSE WHEN I ORDER MY SALAD AND PIZZA- WHEN A SALAD BOWL CAME AND I WANT TO GET A SALAD FROM BAR- THERE WAS NO LABEL ON ANY THING SO WHEN I HAD MY SALAD I DID'T NO THER WAS BACON CRAB' WHEN ASK THE WHATIS THAT HE TOLD ME WHAT IT IS. CODS [protected]- I LIVE IN VERY BIG MUSLIM COMMUNITY IF START TELLING THEM OR GO ON A LIVE TV- TEL EVERY BODY ABOUT- THEN TELL ME-I HOPE YOU GOING TO RING ME TEL [protected] IF NOT THEN

I decided to take my family to pizzahut in brehead shopping centre for my mothers day meal, the meal was nice although they made a mistake with our order but we didnt mind as mistakes happen.after our meal i took my twin babies along with my husband to the disabled toilet where we got a knock at the door and as i was finnish changing there nappies i opened it.the woman asked if everything was ok as there was a emergency light appearing in there office and i said we where fine.she said thats ok but 2minutes later a woman came back "the restaurant manager" and my husband popped his head round the door when the woman started talking about the emergency light.as she spoke to him she opened the door wider to the point where she could see me on the toilet and me amd my husband where horrified and as i said excuse me where is my privacy she walked off.i got her in the restuarant and asked her what was the problem why my privacy was invaded.she didnt apologise and was rude and swore at me and even walked away from me and told me to do what i want when i asked for her name. as a proprioter of a buisness in the past myself i was very apoled.she wasnt the right person for the job as she had no MANAGEMENT OR CUSTOMER SERVICE SKILLS at all.i spent nearly a hundred pounds and was digusted. i would never go back and neither with my family however they dont care as its a big city and they'll get trade.i feel something should be done though as it isnt right.

Pizza Hut's current major advertising campaign says that for $10. you can have any size, any crust, and any toppings.
On ordering one in Winter Haven this past week, when I got to my sixth and seventh topping, I was told I could only have five toppings unless I paid $3. for each additional topping for a total of $16.
I explained that the TV advertising said "ANY TOPPINGS", and said nothing about a limit of five for the advertised price.
This was clearly a case of [A] the Pizza Hut employee didn't know what she was talking about, or [B] it is a case of false advertising by Pizza Hut !

Doug McLellan,
Winter Haven, FL

wow... if you are expecting quality why not go to a quality restaurant... not a $5 almost fast food pizza joint...

No need for the capitals.

I ordered a pizza which consist of large pepperoni and extra cheese
You would think simple enough but it did not turn out that way...
I was already receiving a $10.00 credit due to a prior pizza being delivered
and was burnt...I in turn had to order more than $10.o0 worth of food
or other items...which I did...My order came to over $17.00 which I
needed explaining...We decided that there was still $6.00 left owning
on pizza so we ordered a Diet Pepsi, french dressing, ranch dressing and
cancelled the wings...We were now within the over $10.00 limit I needed.
After waiting for a little over an hour..I called back and spoke to another
person...She advised me that she saw where an order was cancelled and
another ticket was not order...I said I cannot belive this..I than explained
that only the wings were cancelled...She than said that the order was
with the driver but she could not advise where he was but he should
be here shortly...Another 20 minutes passed called Pizza Hut again
was now advised (yes a different person) that the order had been cancelled.
He would re-order and would be here in 40 minutes free of charge...
Advised that my husband was having to leave before that to go back
to work and that we now had started this adventure at 5:59 and it was
now 7:17pm..He was sorry about the miss information and would have
pizza cook and put a "rush" on it...I agree but again after another 50 minutes
elasping I am wondering what do they consider a rush...Yet another call to
Pizza Hut same story, different person...pizza on way...be there shortly...
My fourth call I requested to speak to a manager of some sort...as I cannot
ever remember a pizza taken 3 hours to be delivered...The driver finally
shows up...Pizza is ok...a little warm but nothing they I would say was
worth waiting 30 minutes for much less than 3 hours and 45 minutes..
Oh to add additional toppings to this story... Manager has never called...
consider..So I would strongly suggest if you are hungry do not order Pizza
Hut...Go somewhere else...

On Saturday 23/11/2014, I made an online payment for my Pizza using RHB online. The transaction is successful but I haven't received any feedback or pizza since my payment a week ago. I want my money back. Thank you.

Why eat three pieces if undercooked?

I've lost count how many time I been to a Pizza hut but this is the WORST experience I ever had. For the first time I went to this Pizza Hut restaurant in GIANT KELANA JAYA. The service dive down to ZERO from the first step into this premise...

1. NOBODY ATTENDED OR TAKE ME TO THE TABLE
2. WAITED FOR THE MENU ABOUT 20 MINUTES. END UP I HAVE TO GET IT MYSELF FROM THE UNATTENDED COUNTER
3. CALL BUTTON WAS THERE, BUT NOBODY COME TO ATTEND AND TAKE THE ORDER( WHAT THE PURPOSE OF HAVING THE CALL BUTTON IF IT DOESN'T SHOW ANY DIFFERENT)
4. AGAIN AFTER ANOTHER 15 MINUTES I GOT UP AND WALK TO THE COUNTER TO PLACE MY ORDER
5. ALL THE ATTENDANT WERE SO BUSY GOING UP AND DOWN PASSING MY TABLE BUT NOT EVEN ONE OF THEM HAD COME TO ATTEND ME.
6. WHILE WAITING ANOTHER 20 MINUTES FOR THE MEAL TO BE SERVED... I SAW CUSTOMERS COME IN AND SIT AT THE NEXT TABLE. SAME THING HAPPENED TO THEM.
7. END UP MORE THAN 4 FAMILIES HAD DECIDED TO STOOD UP AND WALK OFF (PIZZA HUT LOSSES THEIR CUSTOMERS)
8. PLUS, THE PREMISE WAS SO DIRTY. LITTLE ALL OVER THE FLOOR, DIRTY DISHES ALL OVER THE TABLE AND THINGS NOT IN ORDER. IT WAS SO MESSY

It was so sad to have this kind of service in this field. The services was extremely poor and unacceptable at all. Why do they have service charges for this kind of service?
AT THE END I DON'T KNOW WHAT AM I PAYING FOR... WAS IT THE LOUSY FOODS OR THE WORST SERVICE EVER...
I THINK PEOPLE WOULDN'T MIND TO PAY EXTRA IS THEY WERE GIVEN THE BEST SERVICE.

EACH PIZZA HUT HAS IT'S OWN LITTLE CLAN...BIG FISH IN A LITTLE POND>>>>

I am writing in regards to the Pizza Hut in Oceana, WV ( Oceana Square Mall). I, as well as other customers had went in to dine today, May 2, 2010, and were unable to dine inside because the air conditioning was messed up and the themperature in there was unreal. The employees that were working in there were having to work under extreme temperatures. One employee was 8 mths pregnant, one was a severe diabetic and they both were very ill. They were told by their boss that if they left, they would be fired. I find this very disturbing that this Pizza Hut could not had been shut down, due to the fact that no customer could dine in because of the extreme heat, as it was already 90 degrees outside, not to mention what it felt like inside. Whoever the manager is of this Pizza Hut is very uncaring for the employees, not to mention the customers. I will NEVER go back to this establishment again to dine in, or order outside of this Pizza Hut! The managers act on this part of not knowing what to do was uncalled for, when a simple shut down of this establishment would have helped. Needless to say, there was NO one dining inside! What poor taste of management, not only towards the employees having to work in this heat in the kitchen, but also to the customers!
Marcella Blevins
LadyJIrish@aol.com

Pizza Hut has more problems to count. I'm currently a delivery driver (going on 3 years) for a north Milwaukee Wisconsin Hut and have been increasingly unhappy with the company's management, in particular the mgmt at my store. I have a very good work ethic; reliable, dependable, ALWAYS working, always covering others' shifts, and always looking for ways to improve performance and customer satisfaction. There are very few that I work with who do the above with consistancy, yet I'm the one who is always reprimanded and threatened (with write ups) for activities that are grossly overlooked when others do the exact same thing right under the managers' noses. For instance, I'm not allowed to grab a quick slice of pizza while other employees can eat a full 10-15 min meal without any hassles. The managers and other employees don't have to wear gloves at the cut table, but I do. One INSANE policy that's now being enforced is where certain drivers (I'm one of them) are put on the schedule as O.C. (on call). At the appointed time the driver has to CALL THE STORE and ask if help is needed or we get written up. This is obvioously a way for them to try to control us when we're not working. Some of us have lives when we're not at the Hut, and most of the staff only gets 10-20 hours/week and rely on other income to stay afloat financially. $6.65x20 is not going to cut it, so during my off time I pick up other jobs, doing whatever I can, to earn extra money. And if one of these jobs lands on an O.C. day, I'm going to take it - and not refuse an offer of work on the off chance that I'll be needed at the Hut. This is more often the case, where they say that I don't have to come in. Other than management policy, there are other issues from a customer standpoint. At least at my store, many of the pizzas seem to come out soggy, where the crust isn't cooked enough and the cheese isn't completely melted. I've mentinoed it to management, but they wouldn't listen - they would say 'just stick them in again' - but you can't do that with every pizza with customers waiting. Also, washing dishes I get really disgusted, putting the dishes in filthy water, and when the pans are put away they still feel greasy. This is what we're giving customers ? Pizza that is cooked on pans with the same grease they've had on them for weeks/months ?

Dear Sir

In the past 11 days, Pizza Hut has sent 3 promotional messages to my iPhone:

30 Dec 50% off
5 Jan £10 off
8 Jan 50% off

On the 4th January, I decided to redeem the first offer. It was a snowy, icy night and also the night I brought my first-born child home from hospital, hence the need for a take away! I phoned the Harrogate branch of Pizza Hut, explaining that I had received the offer on my iPhone and that I would like to make a collection as I had just brought my first-born child home from hospital. The lady I spoke to confirmed this was OK and I placed my order.

Upon collection, the female server at the counter refused to apply the 50% discount to my order because I had received the offer on my iPhone. Despite my reassurance that I had confirmed everything when I placed the order, the server still refused to apply the discount; her exact words were "it's not worth my job". I offered to fill out any paperwork, showed the offer to the server and suggested the server photocopy the screen of my iPhone yet she was still unwilling to apply the discount.

Given my personal circumstances that night, I really needed to get back to my wife and child so was left with no option other than purchase the pizza without the discount, although the server also promised to follow up the issue with head office. This leads to a number of questions:

1. Why are Pizza Hut staff not trained in basic customer service skills or given some flexibility to apply common sense? I am sure you would agree that "it's not worth my job" isn't helpful. Why not train your staff to delight and help your customers?

2. Why haven't I heard anything more from head office? At the very least, would it not be sensible to stop sending promotions to my iPhone that Pizza Hut refuse to honour?

3. Please explain why Pizza Hut will not honour promotions they are sending to their customers, especially when the promotions cause customers make make unnecessary car journeys in hazardous conditions.

4. Please arrange for appropriate compensation for the inconvenience caused.

I look forward to your prompt reply.

I called the pizza hut at 108, on feb 20th, 2010, at 11:06am. First of all the phone operator should know how to converse well in English. She told me they don't deliver there, and told me to call another pizza hut. When I called back saying that this in your route, that's when the time she put it on her map and took the order.
I asked for barbeque chicken during the 10dollar any crust anytopping deal. She told me they don't give double toppings! She took my credit card no, and she just hung up saying thank you! She dint even have the courtesy to ask if I was done ordering, I wanted extra extra olives and extra mushroom on it! When I called again to ask for the extra toppings, she told me she would have to charge me for extra toppings! "That's in the deal [censored]" Then again she cut the phone without giving me the opportunity to ask her in how much time would they deliver!

Really crappy service!

We went to Pizza Hut on Sunday hoping to have the buffett. We came in a seated ourselves and the waitress came to get our drink order. I asked if they had the buffett open and she explained that the buffett is now only Mon-Fri. She asked if we were still going to order and I asked for a couple of minutes. The waitress never returned to our table. We waited for at least 20 minutes before giving up and leaving. No one ever came back to our table. There were other families during the time we wasted at Pizza Hut that came in, sat down, and left without anyone ever speaking to them. I would say that I have never seen such poor customer service but I have at this same store. Once before we ordered a stuffed crust pizza, I came to pick it up 30 mins later, I was told that it still had a couple of minutes. After I waited in the store for 10 more minutes I received a call on my cell phone - It was someone calling from Pizza Hut to tell me that they were out of stuff crusts! This store is the worst if you are ever visiting Barnesville, GA or if you live here please do not support this store with your money and time.

Went to purchase a pizza to go. I watched the workers go out the door to smoke a cigerate, then came back in with out using gloves or washing their hands and handled the pizzas. I also watched the manager and another worker play with their telephone viewing pictures, then without washing their hands, handle the food. Please be advised, no one but one employee is wearing gloves. I also watched and informed the workers and manager at this time of another employee rubbing his head, nose, and coughing while preparing pizzas. I was told that that the employees didn't have to wear gloves because the oven will kill any germs and it was not required for employees to wear gloves. I was told that if I wanted the person that was preparing my pizza to wear gloves, I should informed them when I place my order. I told them that this was my fault, I should have canceled my order, but I got one better, I will just not come back and inform people of my findings. I also told them that if they know that customers are watching them, they should do everything that they can to assure that the customer is satisfied and will return.

I WENT A PIZZA HUT IN TARBORO NC, THIS WAS THE MOST NASTY PIZZA HUT I HAVE EVERY DINE IN, THE WAITER WAS NASTY SHE WAS DRINKING HER A DRINK WHILE FIXING OUR DRINKS AND SHE WEHT TO SMOKE AND CAME BACK DID'NT WASH HER HANDS STARTED TO PREPARE OUR HOT WINGS IN A BASKET WITH THOSE HANDS AND LICK HER FINGER TO PICK UP THE PAPER THAT GOES IN THE BASKET. SHE WAS DOING A THOUSAND THING THEY NEED MORE HELP OR SOMETHING I'M ON MY SAFTY COMMENT, , AND I LOOK OUT FOR SAFTY WHEN IT COME TO PEOPLE FOOD. AND I PROMISE YOU THAT I WILL NOT BE GOING THEIR ANYMORE AND I WILL BE TELLING OTHER NOT TO.

Pizza Hut ANY SIZE-ANY TOPPINGS Well not in SAVANNAH, Mo. it seems that ever time I call to make an order, they seem to alter the flier, it seems like kourtney-and-cliff can't seem to get there crap together on the Pizza Hut Fliers, In order to get service, you have to GIVE SERVICE! This is the worst Pizza Hut that I have ever been to ! I eat out at Pizza Hut all the time and I know there specials, so if you can't get it together then maybe I should drive 10 miles and get what I want, it's not like we have a hugh choice, , russellkoch220@gmail.com Thank You

One issue, though: we have bosses to answer to. If we were to "delight and help" every customer that comes into our store, we would be fired with a capital "F". I'm not saying some CSRs out there aren't rude because they can be, but just remember they can't go above and beyond for everyone because then our jobs are on the line. And quite frankly if I have a choice between making a customer happy and keeping my job so I can continue to support my family, the job will win.

Food is burnt plus a hair in a pizza - sounds like a normal Pizza Hut pizza to me.

They should have charged you more for an extra topping.

Hi

They usually have both marinara sauce plain with no meat and one with meat. I'll bet you took the wrong pasta off the buffet. You must have gotten the marinara with meat sauce on yours. I can tell the difference between marinara (which I don't like plain) and the meat sauce by texture and how it looks. You can see meat in the sauce if you pay attention to what you're eating. It's not hidden. I'm surprised you couldn't see the meat before you ate it.

The meat probably is pork/beef mixture. I had it the other night and since I'm used to the taste it was delicious. I didn't order the buffet though.

I don't see where you can blame them if you didn't take the right pasta. Next time order ask them to point the meatless pasta out to you.

..."Needless to say 45 min. later, I finally received my order."
Your fiest mistake was paying for the order before receiving it. Your second mistake was waiting an additional 45 minutes. It should not take 45 minutes to bake a pizza. You should have been at the counter demanding to know where your order was after waiting no longer than 15 minutes. After waiting 45 minutes you should have asked for a refund and walked out.
I realize not everything is as black and white as it sounds. But remember that in most cases it only takes them 30 minutes to deliver a pizza to your door. If it takes them that long while in store, they need a new manager and you need a new pizza place.

Boycott that Pizza Hut and they may get better. Or, they may go out of business. Either way, they will be doing you a favor.

Pizza hut Banting ni call banyak Kali TAK ANGKAT..punya la PEMALAS!

yup..i agreed with both comments. had same xperienced though. i ordered a plates of spaggheti meat ball .the meat ball tasted `yawk'. my friends agreed and we put aside the plate. tried to talk to the manager but he/she was no where to be found..we were in a hurry then so we just left the building feeling dissapointed .to pizza hut Banting team management, pls do something to upgrade yr service and food quality.

20 Dis 2011. Pihak pizza hut cawangan Banting seharusnya bersikap profesional dan berhemah apabila berurusan dengan pelanggan. Tolong deliver spt apa yang diiklankan. Selepas menunggu hampir satu jam, air minuman yang dipesan masih belum dihantar. Apabila ditanya kepada pelayan, dia tanya balik `ada order ke?' memanglah ada tu sebab ada tertera dalam resit. pesanan piza tiba setengah jam (mungkin sbb tak ramai pelanggan pada malam itu). apabila pesanan sampai ke meja rasa disappointed. patutlah cepat siap.piza tak berapa panas dihantar. anak saudara umur 2 tahun selamba aje pegang..bila panggil supervisor pelbagai ALASAN diberi. masa nak bayar lagi satu hal..buat sakit hati aje nak cerita...kepada pihak pengurusan pizza hut Malaysia, sila beri tunjuk ajar kepada pihak pengurusan pizza cawangan Banting bagaimana nak serve pelanggan yang datang.tkasih.

saya adalah pelanggan dari banting, saya kurang puas hati dengan layanan pekerja anda, saya panggil 2 3 kali pun tak datang. saya tunggu hampir 1 jam setelah saya mengamuk baru sampai. saya order pizza tetapi TIADA, apa ni, semua tak ada. itu ke alasan bagi tau kat pelanggan. sepatutnya mula2 masuk bagi tau awal2 apa yang dah habis ni tidak setelah saya duduk hampir 1 jam baru bagitau... apa ni pizza. kesal, menyampah, rasa nak jupe manager je. tolong letak no tel manager saya nak telefon manager. skrg

i would've got the manager, thats not good service in the slightest!