Pizza Hut
reviews and complaints

I always order online and I don't have large or complex orders that I place. I received a ext update at 3:20p saying my order was out on delivery it is now 3:59p and my order still has not arrived. Keep in mind my local Pizza Hut is legit less than 5 minuets up the road from me. I'm not one to normally complain but they is absolutely ridiculous and very upsetting to me being the customer. I feel like compensation or some sort should be done here.

I took my 4 kids to eat at buffet in Elm Grove WV on 6/13/18. There was no regular cheese, pepperoni or just sausage pizza on buffet. My young children dont like jalapeno peppers, onions or mushrooms. I asked if they would make something plain. After about 20 minutes they did, but there were a lot of construction workers on lunch too. Where we were seated by the time the 1 plain pizza came up, it was taken. I asked again, and i was told if they had time. I did not eat infront of my youngest 5 year old, but the others ate some noodles. Waited 40 minutes and didnt want to wait any longer. Was told they cant control what is put on buffet. Really? They did a discount for 1 child and i still paid over $20, and they werent very nice about that. Wasnt offered refill either. At least we got a drink of something. Just horrible service, then had to take kids to wendys to eat something.

I called at 9;02 pm and ordered a medium pepperoni hand tossed pizza and two garlic butters. I was told it would be delivered in about 30 minutes. The pizza was delivered at 10:00 pm it was cold, and looked and tasted like it had been sitting for quite some time. It tasted awful, I have previously ordered pizza from the same location and it was usually too hot to eat when delivered. I ate one piece and decided to call the store with the issue. Trinidad is the name of your team member I spoke with after telling her about the issue her response was ok. That really upset me I told her it was not ok and at the very least she could apologize. She said I have to find someone to deliver it. I told her that was not my problem and asked to speak to the manager. She said she was the manager. So I asked for her supervisor contact number and she said she didn't know it and I could go online and get it. I informed her that I was not going to be inconvenienced any further and that she could look up the phone number. She said she was too busy and had customers again I told her that is not my problem. She put me on hold and never came back to the phone. I called back several times before she picked up again. I told her I was still waiting for the phone number, she kept saying she didn't know it. I told her she could google it. She put me on hold again and did not come back to the phone. I called again several times before another lady answered the phone I told her I was waiting for the phone number. I asked her for the other persons name she confirmed that it was Trinidad and I said who's her boss and she said Jesus. Then I said so she is not the manager and she said she's a team leader. I am so disappointed in your food and service. I have been a bar and food and beverage manager and if one of my team ever spoke to a customer like that and allowed food to go out late and cold they would no longer be a part of my team. To say she had to find someone to deliver it is ridiculous. She should never have sent the pizza old and cold. I have attached a picture you can tell it's old the pepperoni is all shriveled as well as the crust being hard and cold. She should have waited for the delivery driver to arrive then made the pizza and called me to explain the delivery would be late. Of course to me customers always come first and I would have either given a discount or would not have charged at all due to the circumstances when the pizza was delivered. I'm retired now but when I was working it was all about repeat business and making sure the customers experience would be the best. There are always issues in the food business but it is the way you handle those issues that's important. I would say she failed on all levels and I will never order from or visit another Pizza Hut ever. By the way the pizza cost $19 and some change and I gave the driver $23. I really would appreciate my money back as I only ate one piece of pizza. I was going to take it back to the store and get a refund but I was too upset after my phone calls to the store. Thank you.

-6/11/18
-Ticket #0064, Entered By -ISCC - 031212; 6.45pm
-This associate was very rude while I was in the store. She was yelling at the guy in back making pizzas and I approached to pick-up my pizza. She had some issues with me paying for my pizzas by debt card. I inserted my card in the debt machine and she made rude remark about me not moving my card because she already moved it to the next screen. I advised her that she did not have to speak with me that way, but she continued talking in a negative tone to me. I said wait a minute ma'am I'm the customer and you don't have to talk to me like that. She continued to make rude remarks, all the while other clients were in there. I just gathered my pizzas, signed receipt and left out and also left without getting the Pepsi I paid for. Attached is copy of receipt.
- I would request a gift card for this terrible experience and rude behavior of this employee or a refund.

I had called pizza hut to have a pizza and bread sticks delivered last week. she took my order and said it would be 45 min. I said ok that's fine. 15 min later she calls back and says it's gonna be awhile b/c the delivery driver was at the doctors with her daughter. So I called the following day ordered the same thing. they said it would be 25 min I said that's fine. Well it took 45 min and my pizza was cold bread sticks were burnt and hard. I called and talked to the manager they said that there would be a credit for $17 on my account. So I tried to use my credit today and they didn't put any credit on my account. I just like for you to know how these people are running the store that delivers in my area. I'm very disappointed and will not be ordering from pizza hut if that's the way they are gonna do their customers.

This being my second time being dissapointed with the service. I was told a 25 min wait and win i called back to find out what was going on i was told that it was a 90 min. wait time for delivery where the food beimg cold and unable to eat im very pissed off with there sevice and to top it off i only live behind th establishmeant. Boy was i wrong for wanting to try once more.

I ordered the double cheese pan pizza from the Provo, UT location. (Delivery) We get the pizza, the dough is raw in the middle and not just a little. We couldn't pick up the pizza without it falling apart and it was way soft. It was gross. I've had pan crust before and this is NOT that texture. When I called the location we ordered from, the guy told me that the "pan crust is supposed to be doughy and that if it wasn't cooked all of the way then they couldn't have put it in the box." I let him know that I've had pan crust before and that my understanding is this supposed to be the same except with cheese. He agreed. I let him know this is not that. This is raw. His solution was that I drive across town to drop off the pizza and he'd make another. That defeats the purpose of delivery. I told him he could send his driver to do that. He told me he had to send his driver home for the night and had no way to do that and then asked if there was anything else he could help me with. I told him that I'm not paying for raw pizza and that its not my responsibility to drive to that location to fix their mistake. He asked me again if there was anything else he could help me with. I told him he could credit my money back because I'm not paying for a raw pizza. He then told me that his boss won't be there till Tuesday and that's the person that can issue a refund. I asked his boss's name. He told me Mike. I got off the phone. There's no way that a location can mess up on a Sunday (today is Sunday) and deliver a raw pizza then demand that the customer drive to fix it and there's no manager on schedule till Tuesday that can do anything. I'm furious. My family does so much business with this location and they had this big of a mistake and are that careless. I paid for a cooked pizza. If a pizza were meant to be undercooked, and doughy then it'd be in the description.

I went to this particular Pizza Hut with my 4 year old grandson to eat. The service was less than friendly. Two of your employees in this very small Pizza Hut chose to go out front and smoke and hug on each other. They stood right there where people had to walk in and out of the restaurant. I believe one was the manager. You could not quite tell due to the lack of professionalism across the board. You better get someone in there to fix this place. It has potential. The pizza barely had sauce. It was a bad visit. Ironically, my receipt did NOT have the survey attached so this is my last resort.

I worked at Pizza Hut from October 20th, 2017 to May 20th, 2018. In the time I worked there, I ran into some of the usual stuff (people not showing up, people treating customers with Disrespect, allowing subpar product leave the store after verbally arguing with the customer), but what I really want to talk about is the fact that I was forced out of my job due to being physically threatened by an employee named Paul Frovarp. Paul threatens multiple people on a daily basis, telling everyone about how scary he is, and I told management about it. Nothing was done. I brought my complaint to my GM, Chad Pearson, after the incident on May 19th, which Chad was standing 10 feet away and pretended to not know anything about what happened. After telling Chad repeatedly that I'm not comfortable working with him. Chad said go home, I will get this handled, I'll call you later tonight to let you know what happened. The next morning, I received no phone call or acknowledgement, I drove by, and Paul was still out delivering. I called the store, and nobody would answer. I messaged Chad directly, and he ignored the messages. I have spoken to other employees and managers and they told me I was crossed off the schedule without an explanation. I lost my job that I was actually intending on moving up the Pizza Hut ladder so to speak. I have worked at Pizza Hut in MT, ND, and MN since 2009. I am a good employee and I do my job. Very disappointed in Leadership of Store 2759.

I've been a faithful customer for many years but as u will figure out I will never buy another pizza from ur company again, after i get the free one owed to I've used code TEOMED3T6 for yrs now, i have bought 3 pizzas in the last week for example, and raise the price of pan pizza a dollar lol, so I'm done Im not mad just going to papa johns and little Ceasars and Giovanni's, they don't change anything like ur company, thks but no thks

Went in Pizza Hut and ordered two med Pizza's, also ordered 6 wings. The pizza was bad it was over cooked and had very few toppings, and also no sauce. The wings came out six little flat wings with cold sauce just dumped on them, no drumsticks. We sent the wings back. We paid for the pizza but only ate two pcs. each it was that bad. This was dinner time and the place should have been packed but there was just us and two other people, so we should have known. The wait staff was friendly but the food was close to being the worse Pizza we have ever eaten. The Pizza Hut is located on East Main St. in Spartanburg SC.

We walked in and was seated within five minutes. The host took our drink orders and we then received them. Then she took our order. Fifteen minutes went by and she came back stating that it would take a hour for our pizza to be completed. Ridiculous. So we paid for our two drinks and a salad. There should of been communication from the beginning! Very upset with this. Not the Pizza Hut experience we are use to in the Branson area.

Ordered all 3 pizzas pan style and they were not pan when I got home. No extra sauce on the large pepperoni. The crust on all 3 pizzas was tough and hard to bite through. Flavor crusts did not match up with the correct pizzas. Onions were way burnt as I could not eat them. Called and was offered a remake but I declined. No credit was offered. I told her about the crust and all she could say was that it was fresh. Pretty much calling me a liar instead of apologizing and getting to a resolution. Poor customer service on top of all this. $28 down the drain. If I am given any credit it will be used at another location. Done with the Georgetown location. Thank you for your time.

I was charged twice for my delivery order on June 16th. I was charged $26.65 on my debit card and then paid $24.42 in cash when the food was delivered. I called the store the next day and the manager said he would contact corporate and call me back however I have not heard anything and still haven't received my money back on my card. I need to talk to someone today.

I placed an online order tonight, it was 9:30pm and didn't receive my pizza til 11:45. I called to ask was the driver on his way? I spoke with the manager on duty and she was more than RUDE! She got smart n acted as if I was bothering her! I asked for a name but she would not give it to me! I wanted to address her name personally because she needs to be corrected about that type of behavior! Customer service is key! We are not always right but we should always be served in a proper manner!

Place order at 10:07 said 1 hour also tracked my pizza online never got my pizza called hour & a half later said a driver came & nobody came to food so I explained to her nobody did & I still wanted my pizza manger said there was nothing she could do since it had been canceled & said there wasn't nobody there to make my pizza cause they close at 11 which was a lie didn't close til 12

Hey how you doing my name is Sierra I order pizza on June 6th 2018 around 11 in Memphis Tennessee 38116 and I got a call back from someone saying they will be here soon with my pizza then I got to call back saying my order was canceled and they hang up my face that's why I reordered my pizza and then they called back and told me to stop ordering my pizza because delivery service out of service I don't appreciate the lady attitude and them canceling my pizza all she had to say the first time when she called was my pizza was cancelled I would like some respect from Pizza Hut and a gift thank you

I have yet to see the coupon for a pizza. Also have another complaint tonight, one of your driver's came to our building beating on our neighbors door at 10:15pm, scared them to death and us as well as he had the Wrong Building, then cussed saying GD loudly as I could here him Inside my apartment, then left and came back SPEEDING THROUGH THE COMPLEX, when the speed limit is 15 MPH! My wife was walking the dogs and nearly got hit! This is totally Unexceptionable! I expect no free pizza after we have had nothing but problems with you all and something needs to be Addressed! Safety First! He couldve atleast apologized to our neighbors for Waking them! He was a Caucasian Male w Dark Hair and a beard, Drives a small Silver Chevy.

Sent from Yahoo Mail on Android

On Fri, Jun 1, 2018 at 11:40 PM, Pizza Hut Customer Service
wrote:

Timothy Marlowe,

Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make sure every guest has a wonderful experience.We will use your feedback as a tool to help coach our team members and improve our restaurant operations.

As a token of our apology and commitment to provide outstanding customer service at each and every opportunity, we will be sending you a free pizza coupon that you may redeem for 1 free large pizza with up to three toppings. You should be receiving this coupon at the address you provided within the next 7-10 business days.

Thank you again for bringing this to our immediate attention. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed. Please do not hesitate to contact us in the future regarding any matter.

Sincerely,

Pizza Hut Customer Service

On Friday around 830 pm I ordered large 2topping pizza and cheese bread online. Around a hour later my food was delivered cold and I was missing my cheese bread.
I caught the delivery guy before he left and told him about my missing cheese bread. He said he'll be back in 10 minutes.
So I called the store to complain about my cold pizza and was hung up on three times. So at this point I had became irritated and demanded to speak to a manager. She didn't seem to care and continued to put me on hold. So I went to the store and took the pizza back and the young blond girl refused to refund my money and laughed in my face. When I got back home the forgotten cheese bread had been left on my door steps and they were cold also.

So I paid for a pizza that I took back to the store and didn't get a refund and my cheese bread was left at my front porch.

On 6/7/2018 at 11:11 pm
I placed an order with Pizza Hut at
9118 alondra BLVD bellflower Ca 90706.

* my invoice online didn't show me the amount being $73.74
* I kept having trouble as the system kept restarting my order.

*my order was simple and fast! So I don't understand why I was having so much complications.
When order arrived the wings were spilled and the sauce was a over the pizza. The driver even notice it! When I saw my invoice I was upset it had charged me 73.74 for a wrong order. And also being the quality of the food was a total mess. I called to explained to manager and she stated she could not assist me at all. I've been a loyal customer w Pizza Hut and it's a shame this is how they treat their customers.