Pizza Hut
reviews and complaints

I recently placed and order with my local pizza hut and usually, their food is great, but this time was extremely disappointing. I ordered 2 medium hand tossed pepperoni and bacon pizzas, 16 bone out buffalo mild wings, and a Hershey cookie. The order took a long time to get to me and when it finally did, my pizzas were cold and ended up from soggy from sitting in the grease piled up at the bottom, the wings were cold and the cookie ended up being cold as well and hard as a rock. This is not my usual experience with them and I am not sure what went wrong this time, but it was very unpleasant.

I filed a complaint to wrong Pizza Hut I got a case number but it was pizza hut UK.. Friday may 25th around 3pmI ordered 18 dry rub lemon wings from Pizza Hut 66th and broad they sent a order of 12 and a dinner box with dried out square pizza with burnt crispy toppings of mushroom and sausage also could not eat I reported to manager on duty and he ignored me and would not respond I would had let it go had he not been so arrogant and disrespectful I've lived in this dwelling for 40 yrs I have always patronized Pizza Hut this was a horrible event and experience God bless I am praying for better future experiences... Rev Earl E Staten Sr

On 5/25/18 I tried to call Pizza Hut which is in Coatetsville, PA and nobody picked up the phone. This is not the first time I have tried to call this Pizza Hut.
When you go to the establishment to order the pizza they are ex termly unorganized and the wait is way too long. Other customers have also complained about this pizza hut. I will never order or go to this Pizza Hut and I have also told several of my friends and family members not to go as well.

Did not get what we ordered but after a 15 minute wait took what we were given because we couldn't wait any longer. Sandwich was cold and had brown lettuce, no tomato or mayo. The store was dirty, the food was cold and I sure wish I could get my $10.78 back. I learned a valuable lesson...take a pb and jelly from home...even if it would be on stale bread it would be better than the lousy sandwich from kfc. Just glad we didn't get sick!

The pizzas i ordered were very dry and burnt looking...there was not enough sauce or cheese...the pizzas looked as if they were not freshly made but as if it was a order some one ordered but did not get (old looking). My mild buffalo wings were hard and lacking sauce I was very very unsatisfied with my order completely...I am a loyal customer to pizza hut and do not appreciate the service I recieved.I hope there is something that can be done about this as soon as possible

Called the stire on 6168 Macom Rd, Memphis, Tn 38134. The rep didnt introduce herself. We asked for her name multiple times before she provided it. When we asked about specials, she didnt elaborate and avoided all questions trying to get us to just order. Ordered 3 large pizzas online for 7.99 ea around 6pm on 5.26.18. And we drove to the store to wait on it. They made the 3 pizzas but one of them had gotten smushed so we waited for it to be remade. So it's now have been over an hour waiting on pizzas. So after they remade it we hurried home to finally eat. I pass put the pizza to the kids. As I'm passing out food I taste one of the slices and realize that there is NO sauce in the chicken and spinach pizza. So the kids habe half eaten their pizza and I call the store to let it be known we had just left and another one of our pizzas was incorrect. She said to bring it back and I explained that the entire pizza wouldn't be available to bring back due to the fact that I passed it out to the children so a lot of it was eaten off of and there was only 3 full slices remaining. She said it had to be the entire pizza to get money back or replace the pizza. I nicely let her know how unpleased I was with the service and will be contacting corporate. The service provided o we the phone and in person on both occasions was horrible and I will never eat at pizza hut again.

I ordered carry out from the Vidalia, GA locoation and was told I would have to pay EXTRA for ranch because ranch did not come with an order of wings. Everyone knows ranch should be a necessity when ordering wings. On top of that employees were rude about giving me napkins. Also, I have had to take a pizza back on 3 separate occasions that has had pineapples on it instead of banana peppers. Every time time I come in, they act dumbfounded. It is a normal routine from this store. I've completely switched stores because of the problems I've had. I would rather drive 30 minutes to a very great Pizza Hut rather than drive 5 to my local. What a shame. I hope they can better their service for other loyal customers because they have lost a very loyal customer today.

I ordered two pizzas i was told 32-42 min it took 1 hr.26 min. the pizza was cold and there was about 2 inches of the edge with no sauce or cheese this was almost the worst pizza i ever had . I say almost because the time before this my pan pizza had cheese that was barely melted and the dough was raw i could not believe some one put it in a box for delivery. We called the manager and he acted like it was our fault. I will not buy pizza from this store again because the pizza is never really that good.
I don't have the store number but the address is 13096 Veterans Memorial Dr.
Houston Tx.77014.

The last three times I have ordered breadsticks I have not received marinara sauce. The first time I understood, the last two times I have not. I am very annoyed by this because it seems like such a simple task to complete. I would much appreciate if this never happened again as it should have never happened in the first place. In the future please train your employees appropriately or I will be forced to switch to dominos full time.

The order was on mobile app. It said that it would be at my house 34-44 mins. The app was refreshed multiple times but it still said the same time. I ended up calling and speaking with someone who was extremely rude and I felt I was being scolded for a missed phone number. I just wanted my pizza and this is the first time I've ever had an issue with Pizza Hut. The lady I was speaking to ended up being the supervisor. She made me feel like I was in the wrong. I just wanted pizza to celebrate the kids last day of school. Sadly I had to go elsewhere. I'm extremely disappointed in the lack of concern for my business. I would have liked the supervisor to have done a better job tackling the confusing situation.

The one thing I give credit to the Pizza Hut in Calera Al is constantly making errors, such as not getting your order correct, having to wait more than 30 minutes on your order & not being able to find your call in order that was placed, plus making you wait til another pizza is made without an apology. I use to enjoy my experience & the convenience of having a pizza restaurant so close to my home but not anymore. To all those who may read this...do yourself a favor & drive farther to a pizza restaurant that value there customers...its definitely not the Pizza Hut in Calera, Al. The location will definitely make you enjoy & appreciate other options such as Papa Johns, Dominoes or Little Caesar's.

took my money off my card did not deliver my pizza lied and said that they called me I have no missed calls my husband has no missed calls they have both of our numbers I ordered online and it took them an hour and a half to deliver my pizza and after I had already paid online they told me what's the biggest man got here that I still had to pay I want my money and I don't want to use that service ever again.

I live in downtown Denver Colorado, and no Pizza Hut wants to deliver because every time I ask for a delivery (We're sorry, no Pizza Huts in your area. Please switch to carryout). That's absolute garbage! I even have coupons mailed to me every freaking week and I can't even use them because I can't get delivery?! That's such terrible service! You guys used to be my favorite, but not anymore. You lost my service permanently.

Last night I made an online order for delivery with my debit card go charged $29.93 and minutes later i called the store to order something else no one answered. Then the manager "Jasmine" called me to let me know they cancel my order. She first said because they weren't doing deliveries then because the cook left early then I asked if I can pick it up she said to charge me again because she canceled my order. I called the next day to ask about my refund and "Emily" the manager told me that no Jasmine works there I explained the whole situation she told me there was another manager working there last night I asked for the name and she refused to give it to me that it was not necessary but I told her I wanted to make a complaint so it was just the name of the manager that canceled my order and supposedly helped me out. She was being very rude and ended up hanging up on me.
The Pizza hut is on Vernon and Central

The pizza and the garlic balls were not done! bottom of the pizza was still white, very disappointed, will not be going back. thank you for your time. Im highly upset to pay that kind of money for a good product and to be disappointed when I got home. and the price of gas cant afford to ne running all over gods creation.so I don't believe my family or close friends will be returning to pizza hut

I order pizza yesterday May 23 at the Pizza Hut that's on Oceanside blvd in Oceanside California and i got marinara sauce and it tasted like there was liquor in it . It was bubbling but when i called Pizza Hut to tell them about it because it didn't taste like marinara or smell like it they told me maybe it was heated up but it would be still bubbling after 15 minutes. It made me sick to my stomach and I'm a pregnant at the same time.

The pizza hut in chester s.c is not ran properly the manager ms.roan howze has a nasty mouth and is rasict she talks to her employees any kind of way and treats them any kind of way my food was cold me and my family sat there and just waited and watched she made the lil young white girl do all the cleaning and talked junk to her while her and the other lil black girl laugh i heard roan say we not doing nun she is thats not right for a manager to act that way at all and treat her employees and customers dat way sum needs to be done with her im a spread the word for no one to go eat there this is sad

The last time I ordered from my location (1930 Fry Rd, Katy Texas 77449) I had a hair on one of my pizzas. I called and spoke with a manager and he gave me a $15 credit. I used that credit today but when I showed up my order wasn't ready. When the lady hands it to me I let her know it's incomplete. She checks and let's me know to give her a minute. She comes back to let me know it'll be a minute. I asked to speak with a manager. I wait about 7 minutes and another young lady comes up and ask if I've been helped. Again, I asked to speak with the manager. Again, I wait and another 5 minutes pass and the lady gives me the missing pizza. By this time I've waited over 10 minutes for the manager and by that time my order was 40 minutes late. I tell her that I still want to speak with a manager and she politely says " I'm sorry, ok". Finally the manager comes a couple of minutes later and asked " yes, can I help you?" I mentioned to him that I've been waiting for him for over 10+ minutes and he replied very sarcastically " you and 20 other people ". I mention to him that's not something to be proud of. He just shrubs his shoulders and says "ok, can I help you with something". I tell him about my order being late, about the reason why I had a credit to begin with about the hair on my pizza and I bring it up to him how he's standing next to his partner handling food with no hairnet on or food handling gloves on. Let me mention that he was the only one wearing food handling gloves on, no one was wearing them. Also, only one young lady had a hairnet on as well. He continues to just answer me again sarcastically "ok, how can I help you?" Again while he shrubs his shoulders. I asked him if this is how he treats his customers ? I didn't get a response, just a stare. By this time I'm obviously upset, I have my youngest son with me and he's having to experience this kind of rudeness. I tell him that I will contact corporate and send the picture that I took of him standing next to his partner while he's handling the pizza with no hairnet or gloves on and on him. He tells me " ok, thank you" and I just drive away. I obviously was not getting anywhere with this manager. He could have handled this in a whole different manner. He did not have to be that rude. I wasn't asking for any kind of credit or anything. I just wanted to point out my concerns, specially being the fact that I had a hair on my pizza the last time. I've been ordering pizza from this location for over a year since we moved to Katy, Texas and never really had a problem until recently. I will never order from this location again. I prefer Pizza Hut over your competitors (Dominoes) but I will go where my money is appreciated.

*** the last picture was from my previous order on May 9th. If you look closely you can see the hair baked on underneath the pepperoni.

I'm highly upset that I placed a order online this is the second time this has happened where I tried to place for delivery which I should be able too because I have a new born and I am unable to go drive to pick up the pizza. So I called to make sure my online order was made for delivery and I was told they aren't taking delivery orders any more because of the wait which was 1 hour I was okay with waiting but apparently it was not an option I asked what time so y'all close they said 10:45 it's 9:00 when I called so they weren't able to take delivery orders for an entire hour and half that's ridiculous because no where online does it state they have a cut off time ! !

This is the second time I have been in the pizza hut on virginia ave.in tifton, ga.
I have never experienced such s-o-r-r-y service both times. 2 weeks ago I went in around 5:15pm. Did not get good service. The so called "manager" had her son and was babysitting him, therefore, her mind was on him and trying to discipline him.. The cook was heavy bearded and was the cook. His beard was exposed. If I ever go in again, I will call the health inspectors and the manager was not paying attention to anything but him and her son she was babysitting. This should not go on in a place of food service. Again your cook was very unsanitary.. Today (5-23-18) went in for what they called pizza buffet. Had to wait to be seated, plenty of seating was available. Finally was seated, nothing hardly on buffet. They had sorry pizza, no bread sticks, no cinnamnon sticks, only pizzas that was on the buffet was bbq chicken, pineapple and ham, cheese and pepperoni. They never had a variety of anything thin and crispy with any kind of beef. Also asked for bread sticks twice, they finally put them out but I had to leave, I sat there 45 min. Waiting. The management of this pizza hut needs to be replaced. Need to look at your revenue and should show you how sorry your pizza hut in tifton really is. I should not have paid for lunch, because it was awful. While sitting there waiting for pizzas to be put on buffet, waitress got her a plate and served herself while tables needed to cleaned and customers needed to be served. You have poor management and sorry employees who do not care about customers. Domino's do not treat there customers the way your employees treat customers. Need to send a person in and don't let them know pizza hut sent them and you will see why your customers are complaining. Note if I ever go in there again and the cook has beard uncovered I will call the health inspectors in tift county immediately, so unsanitary, also cashier needs to wash hands after handling money, before she goes into the cooking area or drink area. When I left she never said how was everything, thank you. Come again. Just grabbed mya money.