Pizza Hut
reviews and complaints

Incident occurred on 8/23/18. I was in line to pull out of a shopping center parking lot. I was directly behind a vehicle which was in use to deliver Pizza from Pizza Hut. Their sign was on top of the car. This car sat at the exit missing opportunity after opportunity to pull out and never did, so I just assumed they were on their phone and not paying attention so I honked my horn once to make them aware someone was waiting behind them. A guy got out of the vehicle and turned toward my car with his hands up in the air shouting at me about did I want to deliver the food myself, etc. It frankly shocked me so I remained in my vehicle. He finally got back in his car and then pulled out into traffic. After a few moments, I pulled out aw well in the same direction. He was quite a bit ahead of me. As I am driving down the street, he pulls into an apartment complex and parks and gets out of the vehicle again facing the street and proceeds to put up both his middle fingers directed at me and says some foul words I will not repeat. How in the world can Pizza Hut have someone representing their company out in the public that behaves in this manner? He was on the job and was behaving rude and threatening because I honked my horn to let make him aware I was waiting behind him. There is absolutely no excuse for this type of behavior.

I ordered a pizza today delivery. I used the phone app as I always. I waited an hour and a half for it to come. I called and I was told sorry our driver called out sick so we have no way to deliver. I asked them why doesn't thier ASM or store manager deliver them as I did when I ran a papa johns. He said they don't do that. I replied by says if you have no driver at the very least someone should be calling customers and informing them they are not getting thier food. I just had ACL reconstruction so I can not drive. This Pizza hut is very unprofessional. This is a reoccurring theme. If it wasn't the only place that delivers in town I am certain it would have shut down by now due to its total lack of professionalism.

I ordered the pizza over the weekend phone at 23:59 and I got the order at 2:00 am
It was cold and bad.
I called the customer service and made a complaint with no solution or solving the problem.
There was no solid reply or sincere concern.
I need someone to call me please and discuss the refund or replacing the order as customer satisfaction.
Sincere Regards
Fathy misallam
[protected]

For many years i have been a loyal customer to pizza hut but today i have had a very bad experience with pizza these the worst pizza i ever had 2 pizzas were burnt on the sides and had a very unpleasant taste the 3rd was supposed to be Hawaiian pizza an it was only cheese anyways i was charged for the other two toppings. Overall i feel that this location were i had purchased them did a very bad job in making sure i had left as a happy customer which deserves some sort of compensation and a refund which since i needed to buy other food as this pizza was disgusting. If i do not get a refund i will be contacting my bank to cancel this transaction. Here i have attached two pictures of the pizza and a picture of my receipt

Horrible service, horrible manager, horrible company (if this is the type of customer service they have). Don't come here even if you are starving. I recently went by to this location to buy the pizza I had ordered 4 hours before the scheduled pick up time for the 5.99$ pizza deal. During this entire 4 hour time period, I received no call (as the rude manager told me I had), and no communication that my pizza order could not be filled 'because they were out of the pizza type' I had ordered, and the only thing they could offer me was the 'thin crust, medium pizza'. I demanded to know why I had not been told this in the 4 hour time span which had taken place between my order and the time I went to pickup my pizza (which was a 10 miles drive). When I inquired about the manager's name (because she was being rude and several times throughout the exchange I felt like my physical safety was in danger) she told me to quote 'Get out of my store and I am done talking to you. If you don't leave I am going to call the police'. I had simply inquired about her name and wanted something in exchange for the lack of customer service which was given to me, as I had to drive 10 miles before being rudely told to leave or order a pizza I did not wish to order. This is the worst customer service I have ever received in my life, and on top of all of this several times the manager made faces and gestures at me, which looked like she would physically attack me. I felt like I was being threatened and she did in fact threaten to call the police for simply asking for her name. This is abominable and I demand that something be done against this horrendous manager. The store in question is notorious for its bad service and I will no longer be taking my service to any Pizza Hut until I am given justice.

Hello my name is Lakiesha Evans and I would like to let u guys know how I brought 3 pizza's total and I live like 15 min away from Pizza Hut.. I ordered the garlic buttery on 2 large pizzas the 3rd I ordered online but payed cash and got dry crust. My family and I had dry pizza for dinner.. I called Vineland Nj Pizza Hut and all they told me is that I'll get $10 off my next order.. No I wasn't pleased with that but I guess it was better than nothing.. My number is8562657286 I order online often and besides 8/26/2018 on Friday for the buffet at the same restaurant where I reported to the waiter it was ants crawling all over the table around 12:30-1:00pm on Friday at Pizza Hut in Vineland Nj.. All she could say is thanks for letting us know.. Really.. So yes we still payed and I even left a tip.. Just very disappointed this weekend at Pizza Hut in Vineland Nj 08360..

Got to store waitress threw menus on table, the AC was out and the floors were dirty and the tables were dirty..we were given drinks without straws and when i asked for them the waitress never brought them. Horrid service. I ended up leaving and taking the food to go, no apology and they charged full price on every thing..i will never give this pizza hut my business again

Ordered a large ham and bacon, pan made pizza from Pizza Hut on 08/25/18. Stood in line for 15 minutes while they argued with another customer that had been waiting for a very long time and ordered 6 pizzas from them that were COLD! And she said she had been waiting for 2 hours. I still didn't recieve my food. Apparently they were out of ham and bacon, wish somebody would've called and told me before I went all the way there. They really are unorganized and messy in there.

Went in to order a pizza and I have to give respect to this employee but I heard someone coughing horribly coming from the back. I left because I don't know what kind of managers make people come into work when they're sick. Especially working around food. I know there has been an issues with a couple of female managers from friends that have gone in but it's one thing to be rude to customers but to make employees come in sick so they can get others sick is just beyond unprofessional. For rear of getting sick AND being treated disrespectfully do not bother visiting this establishment.

Shift manager shakeia Tilman was escorted by police from pizza hut friday august 24, 2018 at 6:00 p.m for simple battery and assault she is a shift leader and conducting such act against a employee daughter and also employee has reliable evidence of threating her on job if needing proof of this crime contact Washington county jail [protected] she has been charged with this crime she is repersenting pizza hut by being a shift leader that is committing a major crime.

Went to Pizza Hut on Niagara Falls Blvd. The servers were rude and very unprofessional and a manager named Jenna was also extremely rude and shockingly stated that if we didn't like the quality of their service we can get our food elsewhere. The service and attitude of the staff was shocking and I will never return back here again. Would not want another customer going through what I went through and that manager named Jenna deserves to be fired. I'm not American and was actually visiting from Canada appalled by the attitude

I placed an order at 8:11 to be exact and when I went back to check if it was on it's way it was 8:40 which it said it was. About 40 minuets later my husband called to check on status and they told him it's on it's way. It never arrived. It's 9:40 when we called them again and they said that it's on it's way and the promise time was midnight. Who is going to want cold pizza that's been on it's way for 4 hrs. Then the manager says he tried contacting his driver and that he wasn't answering any of his calls. I am frustrated with these people. I will not be ordering from this location ever again. Very disappointed.

They never came to deliver our pizza but once we called they told us they came and knocked on the door and lied and the manager was very disrespectful on the phone telling us to hang up and we went up to the store to get our order and he kicked us out. He wouldn't give us his name, and kept lying to us about not bringing our pizza to the house we delivered

On Saturday August 25 2018 I called my local Pizza Hut here in muscatine iowa to order my husband food while he was working. Yes there was a mix up with addresses so when I realized that I called them immediately back to update the info . Lord and behold the lady on the other end of the phone Took a breath which I heard in the phone as if I was annoying her mind you this was after my food had been paid for already ! This was very unprofessional and I wanted to take my 23.00 somewhere else especially when I recieve this kind of rudeness ! I will never order here again and please I hope they work on there customer service skills because that probably explains why they only have 5 guest at a time dining in ! Sincerely Never Again !

I ordered this pizza from the West Memphis Ar location I picked it up at 7:55pm! First they didn't tell me they didn't have any Italian sausages! 2nd they charged me full price even with one of the meats missing and to add insult to injury! I order hand toss and they gave me thin! I am livid! I need to be reimbursed or something real fast! I called the company but no answer and I live on the other side of town! Phone number [protected]! Thanks

Good Evening,

I ordered a Pepperoni Lovers with Garlic Crust well done. I unfortunately received an undercooked malnourished pizza with less product than I have ever seen on an advertisement. However the customer service was even more awful! I was put on hold and mocked with I complained by a male employee who refused to give his name. When I told him what I expected her responded ummmm hmmmm you will get it in 35-45 minutes. No sense or urgency or apology! Never even made mentioned of making and delivering a pizza that would represent a brand like Pizza Hut! It amazes me how employers of the brand are able to place customers on hold with out their permission or knowledge and never come back to the phone. Additionally when I called back The same person continue to pacify me but never uttered an apology for the lack of pride taken in the product! I hope in the future you train your employees to take pride in your establishment because they customer service and quality of product has declined.

To whom it may concern, my Name is Kerry Lyons II, I ordered some pizza online and went into the store this evening around 9: 09 p.m., when I arrived a blonde female at the front register by the name of Harmony ring me up and proceeded to tell me it was $27 and some change. I asked her if tje amount was correct and told her I thought I had ordered 3 of the large two topping pizza for $5.99 each, she proceeded to speak to me in a manner I have never experienced not only in a pizza hut but in any restaurant or establishment. She tells me I'm a customer who cant be pleased and if all they do is mess my up on my pizzas then why do I keep coming back? I explained to her that it's not my fault they mess up my pizza or the order in the next pizza place is over an hour away so I really don't have a choice. ThencI asked her it she thought it was ok for her to talk to me in such a manner, especially since all her employees were standing there? She had
no good explanation. So then I left while I was sitting outside I was looking at the receipt on my email and I realized that I was wrong. So I went back in to apologize as I walk through the door I can still hear her talking about me the things she was saying wasn't too nice. Needless to say I kept my cool and apologized for being wrong as I'm trying to apologize she's talking over me saying thank you sir have a good night I try to apologize again and again she continues to talk over me. Then I explained to her that I would be talking to her manager about this she proceeds to tell me it's okay my manager already deleted your number out of her phone. If the manager telling her employees this I hope for the company seat I'll get it under control because I work for Dollar General and if anybody walked in my store I don't care if they complain every single time I would never talk to them the way she talked to me. The way she handled it was completely unprofessional and out of line.

So I ordered a pizza for carryout online. Show up to the store and go inside, lady upfront is on the phone and evidently having issues with a customers card so I have a look around and notice there is a drive-thru I proceed to step out and go through drive thru to retrieve my pizza faster. I pull up to drive thru wait for a few, no one comes, so I begin honking my horn. I honked maybe 5-6 times and no one came even tho someone came right in front of the window and made a soda while I was honking and didnt even bother with me. At this point I am upset, i park my car to the side and step back in. I ask the cashier "what the hell is going on back there?" "I'm sitting in drive thru honking and no one came to the window, she apologizes. I then notice 4-5 people standing around in the back, there were no other customers waiting except for me. So I ask her what the managers name and ask to speak with him. He comes over and again I ask "What the hell is going on back there" I'm in drive thru honking and nobody bothered to do anything and chose to ignore me. I admit I used the "f" word a few times just to emphasize my frustration. He pushed the pizza towards me trying to rush me out, without even an simple apology or even admitting any wrong doing telling me to ease up on the language, at which point told him I didn't need to chill on anything and he needed to do his [censored]ing job! Then he starts throwing his fingers up telling me peace, peace, peace! So I start to walk out the door and look back and hes acting like he's coming from behind the counter to engage in conflict with his coworkers pretending to hold him back. I walk out and go around to the other side of the store where I parked and I see this guy with his head out the drive-thru window, this upset me even more and I told him if he was going to do all that he might as well come outside. He then starts yelling at me, "your so cool", " your so cool". Then tells me he has my license plate number and my phone number, to which I replied i didnt break any laws I was just trying to get my pizza and I didnt give a [censored]. I close my door to leave and he yells out the window "That's right! Slam that door [censored]!" I am extremely disappointed and furthermore upset with the lack of customer service I experienced at this pizza hut. I've never had a problem with an pizza affiliated business in my lifetime before this occurence. The manner in which he behaved and conducted himself as a manager and representative to the pizza hut brand was shameful to say the least and could have easily led to a physical altercation between me and said party. I look forward to your response and hope the party in question is disciplined appropriately. The jeep I drove in which he said he has my license number belongs to my wife and that does not sit well with me knowing he said he has it. That's harrassment and totally uncalled for. I would like to be reached both my email and phone in regards to this situation and demand disciplinary action to be enforced on the party in question immediately. Totally unbecoming of a manager, he doesn't deserve the title or the job. My #[protected]. My email [protected]@gmail.com my name is Jonathan.

So I called at about 5:30 pm to place my order. I don't know who he was, but I told him my husband would picked them up at 6:10 pm. He told me okay. I ordered 2 large pizzas. 1 was canadian bacon and the other was sausage. My husband stopped to get them and they didnt have them. I called back pizza hut and she said, they gave them to someone else. I want to make sure of the address. She said they didnt have anything. I hung up and called my husband back to see if he had them. He didn't.

Ordered tonight delivery was 15 minutes beyond texted time. $80 meal, cheesy dipping pizza had no cheese in the bites, no dipping sauces on anything we ordered. Very bad on checing our order before delivering it.

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