Pizza Hut
reviews and complaints

21/3/[protected]... We order 4 sets of sen salsa set 5, 1 set of sen ocean set 4, 1 set of sen rice set 3 and add on of 4bbq wings. The order all done except add on of 4bbq wings we still waiting until 1404 but not received yet. When we ask them, they answer the order at downstairs and already done. When we go to the downstairs, they told us not ready yet. We can't wait cause of time running up to punch in to back to the office. Our place in front of the pizza hut. We ask them can they delivery but one of staff answer to us... "tengoklah kalau ada, adalah kat sana"...
We can't accept the answer. Its very rude to us as a customer.

Twelve of us went to Pizza hut for a birthday party. The meals very nice, and waiter very nice. however when we went to get our ice-creams, the ice- creams came out runny like milk. We were told we would have to wait for our ice-creams. after 20mins we had our ice-creams but it was still runny like milk. When my husband paid for the meals he explained how awful the ice-creams were and thought he should'nt pay for them. The young man agreed and spoke to manager Adam. Adam was extremely rude and said the machine was out of order. There was no sign on the machine.[ He actually said its always going wrong]. He argued with us, first saying he would take£ 3 pounds off, then £6 pounds off and finally took it all off. he was extremely rude and not apologise. Spoilt our nice afternoon. You should be awhere of your rude member of staff.

I called in an order for 4 pizzas which were to be 3 hand tossed and 1 stuffed crust to feed family and friends at my step dads wake. Pizza Hut called me back to inform me they didn't have anymore hand tossed dough. Then I changed it to Pan crust. Well then they called back to say they didn't have any pan crust either, and my only option was thin crust. What kind of Pizza Hut establishment doesn't have any dough? I thought it was a joke. I mean seriously a Pizza Parlor with no dough to make pizzas. This is ridiculous.

As u can see in the subject complaint, i strongly point out the place of the restaurant, and that place is Pahang Kuantan pizza hut restaurant, the food that was served was rotten the ham that was supposed to be fresh n not rotten as u can see in the pic, how can any restaurant in the world served rotten food to any customer, as u can see in the pic below its obvious which is rotten n which is not, i called for the waitress to have the 'matter' fixed she came n just went on to the kitchen door step n then stood there like nothing happen n just carry on, i was disappointed with that kind of attitude n service, we tried to find the manager, but he or she couldn't not be found, for gods sake where is the manager when u need them,

Visiting Pizza Hut between Christmas and New Year, I was dismayed to see a Staff Manager, shouting at one of his Staff member's in front of myself and other Customers, not only do I find this totally unprofessional, but had I been the young person who was being spoken to like this, I would have walked out there and then. This young man did not need to be spoken to like this and the gist of the shouting was that he had used his initiative, having taken a couple to a two seater table after speaking to the threesome at the front, saying that it was the only table available, but there would be a bigger one shortly, and if they didn't mind, it would move the queue along. Surely if these people were not concerned, then it was the right thing to do, at least they didn't have to wait any longer than necessary. I am in a Customer facing job myself and I would have commended this young man, NOT berated him, or at least asked the question. In my eyes the Staff Manager, should be put on a training course and a warning for his BULLYING tactics and I would stand up for this very polite and pleasant young man everytime. What was even worse was that the Staff Manager did not even have the decency to apologise when he found out what had gone on

Ok, well I would like for you to get back to me ASAP! 4 weeks ago I ordered a pizza from your store in bondi after about 3 and a half hours of waiting and several phone call to the store it eventually got delivered and was nice and cold but that is not what the problem is because I payed with my credit card they said they will recredit the money to my mobile number so next time I make and order i I will have $29.90 there to use to my leisure, well today I thought I would use it and to no surprise the credit WASN'T put on to my account, I'm very disappointed with your customer service.

Pizza hut east coast mall kuantan - ordered spaghetti and the presentation of food is worst. Have to keep a standard and quality at same level as other outlet. Poor presentation means no appetite to customer. Please improve for the benefit of y'r business.

On December 21, 2012 I went on Pizza Hut Full Site to order my dinner for that night, as I was choosing off the menu my order and proceeding to checkout there was an error icon pop up the icon stated for me to wait sixty seconds and then proceed with my order. I waited sixty seconds hit OK the icon appeared several more times after that so by this time I have become frustrated so I called my order in . I didn't think that I would get charge for this order since I couldn't proceed with this order. On December 22, 2012 I check my account and I was charged for this order which I couldn't proceed to order offline I would like a refund I have my receipt for my order that I called for delivery that night normally when you order offline you will receive confirmation that your order was completed in your email and this confirmation was not in my email. The next time I order it will not be off the Pizza Hut website .

I am working in pizza hut for more then one year and every week i have pay roll issue they force me to work more then my allowed hours. my salary is pending and no one is taking responsibility. i have never taken a single holiday in one year after so much difficulties my 2 weeks holidays are approved but after one week they cancel my holiday and put me on schedule without notifying me
and stop my holiday wages due to this i have to suffer a lot my credit card payments missed and i have to borrow money from friend only due to their negligence.

On Sunday December 16, 2012 I had the most humiliating/bad experience that could happen to a customer. I went in with my cousin to dine in at Pizza Hut. I was seated by Sylvia who works as a manger there. She took our drink order and said that our server was Amy, she was running late but she would be right with us. Amy came to the table and you could sense that she did not want to be at work. We asked were there any specials and she said there was no dine in special available. WE asked for a little more time to see what we wanted. She came back about five minutes later and we order cheese sticks and a large 1 topping pizza. She then goes to the back and places our order. When she comes back out she has two more guest that comes in they asked what the specials were and she proceeded to tell them about the big box special. I was taking aback considering she just told my cousin and myself that there was no dine in specials. Sylvia was out side smoking so I saw her through the window and motion for her to come over to my table. I asked her was there any dine -in specials she said there was a large 1 topping pizza, bread sticks, and cina sticks for $10. I asked what the big box special was and she told me what it consisted of and it was available in dine-in. I told her that Amy said there was no specials for dine-in. I explained to Sylvia that I would have like to known about the specials before placing my order. Sylvia said well I will go get Amy to talk to you about the specials. But then Sylvia comes back out and says before I get Amy let me tell you why we are not attentive today. Sylvia told us about her husband having a heart attack and two people in Amy family suffered some type of illness this past week. Then she proceeded to get Amy. Amy came over to the table and I asked her about the special and she says that special has been going on for months. I express to her that I do not eat pizza hut everyday so there was no way for me to know their specials. She then flies off the handle saying do you want me to get my manager because you are not going to get smart with me. I said sure. As she walks off she says "WITH YALL GAY ###". I did reply what did you say as I started up to the front to talk to the manager. I told the manger on duty (which was a guy) about what had just transpired and the insult that was just thrown at me. I told him that never had been gay but if I was what does that have to do with the waitress. He inform me the store manager was off until Tuesday but he would give my information to the manager and that he would be contacting me to take care of the matter. When it comes to work we can not bring what’s going on at home with us. It was a very distasteful display shown today and I will never spend another dime at Pizza Hut in Corinth, Mississippi.

Pizza hut - pizza hut 013856 cottage grove, mn-failed health inspection

I came in to pick up my order, two of their overstuffed pizzas, and while standing and waiting overheard two employees having a discussion about a recent health inspection. When my pizzas were finally ready (Long wait at this location) I asked to speak to the manager regarding (The person I asked told me that he is the manager) the recent health inspection. And was told, by him (The manager) , that they did in fact fail their recent health inspection. I cancelled my order right then and there, walked out, and went to some of the other pizza places in the area. After the cottage grove pizza hut failed their health inspection, I am now going elsewhere for any pizza that I order from now on.

On 10/13/2012 I placed an order via the website, total cost $45.50. Upon delivery I added a $5 tip for a total of $50.50 and signed the receipt for the credit/debit card. I monitored my account for the transaction to process to my account and discovered I was charged $95.50! As soon as I discovered the overcharge I contacted Pizza Hut and filed a complaint. I received a response on 10/26 with an apology for the "overcharge error" and was advised by the Regional General Manager that the overcharge would be refunded to me "ASAP". It has now been three weeks and I still haven't seen the refund process back to my account. I FIND THIS TO BE TOTALLY UNACCEPTABLE ON THE PART OF PIZZA HUT, first to overcharge my card and then to take so long to resolve this matter. My next correspondence will be to the Better Business Bureau and the Office of the Attorney General of South Dakota because as far as I'm concerned this constitutes fraud and theft. I have contacted Pizza Hut subsequent to their 10/26 communication to me but have had no further response from them. They have lost my business.

I had ordered for an pizza through phone from pizza hut india (Kothrud, pune outlet).
Order number : chk 979 nov14'12 08:09p
Delivery [protected]
My complaint is:
1. The pizza was not delivered in the promised time of 30 minutes, it came after 1 hour.
2. Later when I checked the order, one portion of cheese garlic bread was missing.
I informed the call center about the incomplete delivery (1st time) and they assured me that the same will be delivered in another 10 minutes. I called back (2nd time) after 30 minutes, the call center said that they will take another 10 minutes for the delivery of the missing order. After another 30 minutes I called (3rd time) the call center to complaint that I have yet to receive the order and asked to speak to a supervisor but instead of getting me through to an supervisor the executive said that I will get the missing order in another 10 minutes. Now its 11:20pm and nobody is taking calls at the call center and I am yet to receive the missing order.
I am feeling totally cheating as I have paid rs.95 + taxes for the cheese garlic bread which I never received. I never expected such kind of un-professional behavior from pizza hut, in fact its cheating. Pizza hut has charged me rs.95 + taxes for an item which was not delivered.
I am very much let down by this instance and I will not like to ever order again from pizza hut, in fact I would caution all about this instance.

I had a meal in the Pizza Hut in lakeside retail park and when I went to pay my bill I notice that I had made a 20p donation for a cup of rice. Although I do not mind giving a donation that is not the point I was not asked and when I asked the manager she said that they have to put it on the bill it has come from head office, she said that itdoes state this will happen on the tables but for one thing I did not see it and the menues and all other paper work was removed from the tables when I ordered and then the bill was give me before I got my meal. I think this is out of order I should make the disition to give a donation not just added to my bill. also this is a practise in all Pizza Huts.

I submitted a delivery order online to our local Pizza Hut. After an hour, I called to verify they'd received my order. The lady on the line told me they did and I'd have it within 10 minutes. I was very polite and said thank you. After 45 minutes I drove to the Pizza Hut and let them know I was on my way to pick it up, they were two hours late and I expected some sort of discount. I was not given one and my pizza and wings were cold. Why didn't they let me know when I called the first time they were behind? I would've gladly picked it up! This business used to be wonderful, they've given Pizza Hut the worst reputation a restaurant in our community could have!

Bertarikh 28 September 2012, lepas habis waktu pejabat(5ptg) aku membawa anak aku yang berusia genap 5 bulan dan isteri untuk pergi makan di Pizza hut yang terletak di pasaraya Choice Supermall di Semaring, Kuching. sampai kat restoran tu lebih kurang pukul 6 petang dan terus order piza super supreme(chessy lava), nasi dan spagetti..15 minit lepas oder, sampaila nasi dan spageti..Malangnya dah habis makan nasi dan spageti, piza yang di order tak sampai-sampai lagi..aku pun tanya petugas tu..dia boleh cakap, piza tak buat lagi dan baru nak buat..takpe aku sabar lagi walaupun anak dah merengek..aku pun amik keputusan bawa anak dan isteri jalan-jalan kat pasaraya sambil menunggu piza..lepas habis jalan-jalan, aku pergi semula ke restoran pizza hut tu dengan harapan dah siap la..tetapi jawapan yang diterima amat mengecewakan..pizza tak siap lagi..katanya dah masak tapi tak tahu ada kat mana..aik..panas betul rasanya..tengok jam dah pukul 7.30..aku cakap aku nak balik untuk solat maghrib dan anak pun dh merengek-rengek(isyak masuk pukul 7.45pm)..pastu aku suruh petugas tu hantar kat umah aku..aku balik umah dan sampai pkul 7.40pm(umah ngan pasaraya dekat tapi opis aku mmg jauh)..sampai sekarang ni (pukul 8.21pm) masih tiada ganti rugi...dah la lambat, xde ganti rugi pulak tu..argh..geram tul rasa..panas hati aku..
-Mohd Husni bin Abd Halid [protected] -

I hate to post this about a company I worked for 7 years openly but i cant seem to find an official website for the store to take my complaint so here it is. I first began working for Easley pizza hut in December 2005. in December 2006 i went on maternity leave and came back 2-3 weeks later for my new manager at the time to tell me she had replaced my management position and given it to her daughter and that i would have to transfer to another store. Upon complaining of the unfairness to my district manager at the time, it was allowed for her daughter to keep my job and me to transfer. So i went on to the Powdersville location and worked there until January 2009, when i was 8 months pregnant and in a serious car wreck. I was immediately put out of work for a week. After that week i had another check up in which my doctor told me she didn't think i was healed enough to go back yet and i should take 1 more week off. In the meantime i was working on getting my rental car. Upon giving the news of needing an extra week due to the severity of the wreck and being pregnant, my boss at the time literally cussed me out and hung up on me. Again, this treatment was accepted, so bc of the level of stress i was under, i quit my job at that location. After i had my child i went back to the Easley location to seek employment once again, as i had been with that company so long i really enjoyed working there, just not the mistreatment. Also there was a new manager at the Easley store. So i trained for the new Wingstreet that was coming to the new building in Easley. After moving to the new location I thought I had it made, as my manager( John Poland ) was very fair and ran a smooth business for both the customers and the employees. Upon his leaving the assistant manager was promoted. By the end of her time she was coming to work so high on pills that she couldn't hardly stand some days. Then the next manager was sexist and even yelled at me for "cooking too fast". He got angry because he was stuck at the cut table one night when i was cooking and told me not to kill him during the rush, that we would just tell the customers it would be 10 minutes longer than the time we were quoting them so he could "take it easy". Ridiculous! I was always taught to make the customer happy that there food got to them fast, not slow for the manager so he could have a break. He was extremely rude to the customers and would argue back with them. That's when we lost all the business that we had when we first opened the store. Between him and the current manager(mike sullens), it was ok to hire a female as long as she looked good, who cared how rude they were. Since I have been there I also know that the waitresses have been told by every manager that they have to claim a certain amount on tips, whether they make that amount or not to benefit the company. They are threatened to be fired if they put down a smaller amount. Also, this is the only company that either expects you to work off the clock to save labor or expects a waitress to cook for waitress pay. The current manager has forgotten a tables wings before and yelled at the waitress for not coming back and dropping them. What? I was told that in the case that we got busy i could, instead of calling him, let my waitress, who was the only other person there, cook. So when that time did come and I changed the employees pay to cook for the time that she was in the kitchen, I got wrote up. I only tried to be fair. I was also told not to help other employees bc my job was to stand back and watch, yet i get in trouble if the employee has to stay late and it messes up labor. I could never do anything right bc my employees loved me and not my boss. I was crap. I was told I could have some days off if I requested them and then someone else would be given those days. So since i had already made the plans I was forced to cover it anyways. Then i got a second job and put in an oral 2 weeks notice at a managers meeting, which conveniently he did not remember. Other employees did but I stayed a while longer for him and told him I would have to leave before college started. I would give him my schedule at my other job 2 weeks in advance. He would then schedule me on days i could not work at the last minute and then make me cover it. Every day at the end I had several employees ask me if rumors my boss told them about me were true or not. Finally the last straw was after I had put in a second 2 weeks notice, he told my crew that I had come to the store yelling at him and cussing at him and he needed advice on what to do. This also came from a fellow manager, so I am sure it was said. Ironically no one seemed to be working the day all this supposedly happened. He also moved my management name plate from the top all the way to the bottom. Even though he had other managers that worked one day a week, and one of them put in a notice in between my 2. I gave him all opportunities I could. I tried to talk to him face to face only for him to tell everyone else i was whining. He even went as far as to hire my brother, yell at him, make him quit, and then tell me that I needed to fix it or it would look bad on me. I also had many female employees tell me how uncomfortable he made them feel and the hints he would drop to them, the alcohol he bought them, and i also got in trouble for "running off" one of the cute ones because she got an attitude with me her first night and I told her that would not fly with me bc she needed to treat me with respect and if not, how would she show customers respect? I was also accused of stealing money when I brought to his attention that another young female was the one working on 2 of my shifts when the money came up short. Throughout the years I have been great on cash and then she comes along and I am not.. When bringing this to his attention he told me that he he didn't want to blame me but it is always the ones you least suspect...I should have left then. But she ended up quitting and the money ended up going back to normal. wow who would have guessed. As an employee of pizza hut I have always cared about my job and was planning on staying there until I graduated. But I just could no longer take the stress of so much unfairness going on. I hope someone else complains so you will know all the truth behind this. Others have discussed it but have been too scared of losing their jobs. But when I finish college and the right time comes, I am putting in this complaint to show I had reason for quitting, should have sued but didn't, and the only thing i expect from all this is a good job reference when I am one day asked what happened at the job I loved for 7 years.

Today i was very busy and i order pizza. the worker said that it will take 30 minutes. however 1 hour passed and the driver was still not here. Soon [protected](delivery man) called me that he will arrive after a few minutes. so i went down to the security door and waited for 20minutes but the driver was still not there. so i went home back because i did not have time. i was very busy. after 10 minutes the delivery man called me to come down to get the pizza unkindly. but i did not time and got angry, so i asked him to deliver to my house. Then he hang up the phone and he is not coming until now. today i wasted my time and got stresses. Unless the worker doesn't apologize about his unkindness, i won't eat pizza from there anymore. Jalan Song, Pizza Hut in kuching, Malaysia. Give them a lesson so that they won't make this kind of rudeness to buyer anymore.

I went to pizza hut sunway mall seberang jaya on the 26/7/2012 with my son at around 8.15 pm. It was not crowded with around 6 tables being occupied. We ordered 1 pizza, 1chicken chop and citrus orange juice
. The girl who took the order was having problem to key into the computer. She called I guy to help her and then one more guy by the name of afiq and he finally managed to key in. So total we waited for almost 30 minits b4 we got our food. After eating I requested to talk to the manager and was told that she has gone to the toilet and the guy afiq asked me for what I wanted to meet the manager. I told him that I got my food late and he gave me a number to contact later. After 30 minits I called and the guy afiq was so rude to me and he challenged me to fight but my son was with me and I told him that i'll go there the next day. As I was leaving I saw the manager at the stairway making love to with a boy. I was told she was gone to the toilet. Please check in ur cctv how long I was waiting to prove. But afiq called me a liar.

I placed an order online (2 medium 2 toppings, bread sticks and 2-liter drink) and everything seemed to go just fine until I received a message from “Michael” that my order was cancelled. It was very hard to understand him because he spoke so fast and he did not leave a call back #. I called the number back from the caller id and spoke with Megan. I had called the Pittsburgh customer service. Megan could not tell why my order was cancelled other than my card had been declined. She did not know why the card was declined. She then would allow me to order again and I would need to give her my card #.

At no time did Pizza Hut make me feel my card was secure or that I was really speaking to Pizza Hut. I tried to order again online but was not able. I called my local store, 11018 Old Saint Augustine Rd, Jacksonville, FL, 32257. The young man I spoke with was nice and courteous. He understand my problem, placed my order for me again and worked through the kinks that my first cancelled order had caused (that I was now out of the delivering area and my order had to be overruled by the manager).

My order was placed and was upgraded. I was given the total of $27.11. I didn’t realize this was now almost $7.00 than my order online($20.67). I called the store back. The person I spoke with explained that I could not change an online order. I then explained that it wasn’t an online order. I asked to speak with the manager. I was told she was too busy to speak with me. The person I was speaking with finally just discounted my order to $19.51. Although, I am grateful that my order was reduced to close to the correct total, I was made to feel like they were doing me a favor.

I didn’t need two large pizzas as we will not eat them all. I spent 40 minutes just trying to order dinner for my family that should have taken me no more than 10 minutes. I first thought the store was helpful but in the end they were just like Megan I spoke with in Pittsburgh, not willing to take the time to listen or answer my questions. I am depending on Pizza Hut to keep my credit card secure and in the end and I am not sure that they are. The whole experience has made me question if I will ever order from Pizza Hut again.