Pizza Hut
reviews and complaints

Today jan8, 2018 my husband and i went to pizza hut waynesboro, va around 12;15pm we had the buffet. There was like 2 pizza on buffet with about two or three slices each. So we each had one piece of that. My husband had water to drink i had dr. Pepper was never asked if i wanted a refill. When went back to bar no plates no pizza on buffet probably waited about 6 to 8 mins for plates and pizza. Went backto get dessert pizza about 12;50 pm my husband asked when they was gonna bring more dessert pizza out she said we are not this is the second time this has happened to us like that. Yesterday sunday about 4;13 i called was going to have a pizza and plain chicken wings delivered who ever answered the phone i could not understand him when he spoke finally told him what we wanted he gave me a total for the pizza and wings 35 dollars and some change that was a terrible price for those two things so my huband told me to call back and cancel it so i did we thought that was rather high just thought you may want to know this because i am not sure if we will go back terrible service

I ordered a Medium Cheese Pizza, small Diet Pepsi, and an order of Breadsticks with Marinara Sauce. Upon receiving my pizza and leaving a $4.00 tip on a $15.00 order, my pizza was cold, my breadsticks were cold and had no marinara sauce. I ended up tossing the breadsticks (because I mean who eats breadsticks plain?) and proceeded to reheat my pizza myself. I am disappointed in your quality tonight and if I wanted this kind of quality I would order form Dominos since that is the type of service I am accustomed to from that company. I feel as though some compensation should be issued due to me wasting breadsticks that were hard and cold with no sauce.

Ordered 10 dollar dinner box 1/8/18 at around 6:00PM from the Dania Beach, FL location. Pizza was delivered 2 hours after order was placed. The order was wrong, as there was a different item than I had asked for and there was one item missing from the box. The marinara sauce for the breadsticks was all over the box, and got all over the cinnamon sticks, which I had to throw out. The remainder of the dinner box was cold and unappetizing. I order Pizza Hut all the time and I am a very big fan of it, but I feel it would be decently fair to be reimbursed for this bad experience, and I really hope this doesn't happen again soon.

Have used the location (Alabama Hwy, Ringgold, Ga) for several order over the last three years without complaints, except tonight. I tried to place a order over the phone and was put on hold for over 25 Minutes. When I placed my order (the same as I have order for three years) Which was "Meat Lovers & a Veggie", I was given a cost of $28.00, I tried to tell the girl on the phone that I always in the past paid $14.00 and that the online price was $14.00 I was told that 50% off offer has been canceled. The girl was very rude on the phone and would not tell me her name. The fact that the online price was 50% off and that we waited over 25 minute, I truly feel we should have received the discounted price. This all happened around 7:15-7:30, on 1-8-18.
I can be reached at [protected], or by mail @ 160 Garden Terrace, Ringgold, GA 30736. or email [protected]@catt.com.

Hello my name is Beatrice so on today 1/08/18 I order two pizzas it was ten minutes late and I order two meats on both pizza but one one had two meats we are having a water problem in jackson Ms so I went on and lety lids eat the pizza I love Pizza hut but they can't seem to get it right now I just had a complaint on 1/05/18 dis just doesn't make sense

At around 8:15-830ish on 1/7/18 I ordered on line from your Franklin avenue store in Gretna la. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banna peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or some one else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager he said they ran out of knots so he gave me wings ( I don't like wings I didn't order wings). I know notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then relizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes . I ask if when the delivery guy comes back, do I just give him the wrong pizza and wings back? I was told no don't worry about it they dont want it back ( I was by no means looking for a free pizza. I wanted what I ordered and paid for) I now wait again over an hour. I'm starving I worked all day I was really looking forward to my pizza. Guess what never came? Even funnier it is now 11pm and the store is closed. Bottom line the employee lied to me. He never intended to correct their mistake and bring me my order. Unfortunately I paid cash, even tipped the driver $5.00. If I had used my bank card, I sure would have cancelled my payment. Now it gets even better, the pizza was not cooked all the way through and the cookie was over cooked and hard. You had a pizza hut in Gretna years ago that closed down. They also had horrible customer service and 9 out of 10 times screwed up your order. I stopped ordering from them long before they closed. If this is how this store is going to conduct business they will follow in the other stores footsteps and close down. Best part this was my first time ordering from this store since it opened. Gave me a great first impression. I also sent an email to the contact pizza hut email provided on the web site I am still waiting for a response from them, seems it doesn't matter to who ever got and read the email. In looking up the corporate email address I came across a ton of similar complaints from consumer's. Does no one care how pizza hut customers are treated? That customers can't get what they pay for? Don't you have some protocol, rules, regulations for your franchises? If you don't, you should. If you do then start using them.

Your operator service before you contact a store is EXTREMELY RUDE! I was attempting to call to correct a mistake on my delivery with no ill intentions. I was not angry, I simply wanted my order as I ordered it but your operator was unbearable and wouldn't even let me speak. Using a horrible tone and sarcasm and kept cutting me off and at some point just put me on hold. This is not the first time I've had a bad run in with your operators. & the sad thing is that I love going to that store, the employees are so nice. If I had just gotten straight to them it wouldn't have been a problem. I demand an apology and expect that person to be reprimanded for such rude behavior.

Ok 1st off let me say that I eat Pizza Hut all the time.
But it seems like I always get screwed over on my order tonight I ordered to stuff crust pizzas that you're 50% online offer deal one of them was mushroom and chicken with a Buffalo drizzle and the other was pepperoni and bacon with a Buffalo drizzle now the chicken pizza has some type of sweet sauce on it like maybe theriaki and the other pizzas is barely cut we have to rip the pizza part to even get some I hope that you guys can settle this situation with love Jim Hawthorne also have a blessed day

So I get an email for a free Large pizza for long delivery time. I try to use it and my order even says FREE and I am still charged. I have been calling the store for 2 days and none of the call center people can help me. Then when I am put through, the phone continues to ring and then hang up. They just left me on hold for 15 minutes. I cant believe this is the definition of customer service.

We live in the northeast and in the winter have snow storms, as expected. Tonight going to Pizza Hut @ 3611 Kirkwood Highway Wilmington, DE. I was completely blown away that they did not plow the parking lot, now days after a snowstorm. The parking lot is covered with packed down snow and ice, which is extremely dangerous. Everywhere else around is clear and safe. Why is it Pizza Hut does not feel it is necessary to provide a safe parking lot for their customers? Maybe it will take for them to get sued to put forth the money to plow.

I ordered a pizza last night on 01/06/2018 from the location in Midlothian, Texas 76065, off 910 E Main St Ste 800. It was just supposed to be a large peperoni pizza with extra cheese and a two liter Dr. Pepper. When the delivery driver arrived I could hear him fumbling around outside and before he knocked on the door I had opened it. I could tell something was off but he didn't mention any issues. I wrote a tip on the receipt and he left. My fiancé opens the pizza inside and looked as if someone had taken the box and violently shaken up the pizza. Now I'm sure he dropped it but he should have just said that and went to get another one. So not only do I have to chase this guy down out into the parking lot but when they brought another it was the exact same guy. Sorry but I don't want the same guy coming back that gave me a pizza and tried to take off knowing it was jacked up. Then when I call to make sure another pizza is coming, I'm offered nothing for my troubles and now waiting another 20 minutes to finally get the pizza the way it should have been. The whole experience was very unprofessional and I may never use Pizza Hut again. I hope that by writing this some sort of action is taken.

Thank you
Justin Sheppard
[protected]
[protected]@yahoo.com

The pizza that i did ordered was very bad. My mom went to picking up pizza and when she got back home I checked pizza and it was stinking. Also the cheese looks old and teaste bitter, when i called at my local pizza hut center to let them know about it they disconnected the call. And now they are not picking up my call. I just want to exchange my pizza. I am ordering pizza regularly from pizza hut and I never got problem like that. But

I always order online for the Large 2 topping pizzas for 7.99 because it's a great deal and I also go to the store and pick it up because it's close by on Bellfontaine Rd in St. Louis, MO. When I went to get my pizza they where busy because it's freezing cold back here in St. Louis, MO and no one wants to cook. When I got home with my pizzas the cheese was burnt and the pizza's where barely cut. I had to use a knife to cut the pizza. I called back but was put on hold for a long time, because they was so busy. So I called after the new year to get the 800# the store manager answered, said her speak thank you for calling pizza hut we are not opened yet I replied I just need your 800# and I got the number, but I had to call back to get the store number. When I called back to get the store number I instantly get a sarcastic reply saying was something wrong with my order and I reply well yes. So I explained to her about the pizza and she told me she would put a credit in the book for me to get two pizzas. So today I called to get the pizza 's and both the employee and the store manager tells me that someone called from my phone number [protected] and pick up one pizza. I'm confused why would I do that instead of getting both pizza's? Is what I asked them. To make this story short, they are telling me I could only get one pizza, because their screw up and gave someone else my credit or they put the money in their own pocket. I am so pissed right now I will never go back to that location. I would like for someone to give me a call because I want my money back. I do not have time for someone to just tell me I can't get my money back for what I paid for in the beginning and plus they messed up by giving someone else my pizza. I want this looked into because this probably is some kind of scam they are pulling over at this location.

We order three pizzas and had them delivered due to the fact I had surgery and my fiancée was here to care for me. They delivered the pizza two were correct one was wrong. I called and told them this and they wouldn't Credit our debit card without my fiancée going up there after I explained our situation. We had it delivered for a reason. Of course the pizza we didn't receive was his pizza. So he had to leave me alone to drive up there to get a refund. First he should of gotten a whole refund since it was not our fault or our error. I have enclosed my order so you can see that I placed it correctly. We didn't get the large stuffed crust with bacon and pepperoni... I will never go there again the manager was rude and to be treated so poorly. I want my full refund of 22.04 for THEIR MISTAKE NOT OURS!

I ordered a pizza-YOUR ORDER - 3180106150043001243034030 -Placed on January 6 at 4:00 PM,
This pizza was to be delivered at 4:50pm. I did not receive the pizza until almost an hour later; the pizza was burnt, cold, dry and looked awful.
I contacted the restaurant and demanded my money back and the driver pick up the disgusting concoction he delivered.
According to the "manager" she could not put the money back on my credit card-instead she informed me I had to come into the store with my card.
This location is 26 Hinchey Road, Rochester NY 14619.

I feel this place does horrible business and want my money back.
j banks

On 1-5-18 @ 7:35 pm I placed an order of 2 medium pepperoni lovers deep pan, bread sticks, 8 boe out wings, and a 2 liter of dr pepper. I explained to the young that took my order that my debit card had been stolen so I had to write a check, and gave him thw directions to my home. He said no problem and the wait time was 1 hour ans 30 minutes. The call was ended. I went back to my home ans waited. Well since I just moved in I got busy working on the house and lost track of time. When I finally looked at the clock it was after 10 pm and there was no way for me to call until this morning. The lady there told me that they cancelled my order and today they couldn't take my check. I hung up and went to file a complaint on line. I was not going to be disrespected or argue with the lady at the phone number [protected]. Your prompt attention on this matter is greatly appreciated.

Thank you
Teri Glor

I work and have worked at the n. McLean Blvd pizza hut in Elgin Illinois for quite a long time. Lately the asst. Mgr(Nicole) has been openly using and now selling drugs at the store, during the store operations. It's now at the point we're she has hired her drug using friends to work there and let them do deliveries for about an hour, then they mysteriously leave. The legal reprecussions for pizza hut could be astronomical if this is left unchecked. I love my job but lately and honestly I fear going. Shady characters are coming in and out frequently without ordering anything, I'm sure they aren't coming in to say hi. If pizza hut refuses to correct this, my next respense would be to contact the Elgin police drug division. Very concerned

Tonight I may place an order to go at Pizza Hut in Oroville California. I ordered one large stuffed crust pizza my total came to $21.19. Upon arrival I noticed a sign in the lobby with this daily special. Was for a large stuffed crust pizza and one large non stuffed pizza for $26 99. I am very upset that I was not offered this special when I called in my order. When I brought it to the cashier's attention she stated but it was too late that I had already placed my order. I feel that I should have been offered to upgrade my order to the daily special due to the fact that they did not suggest it when I called in my order. It makes me sad because Pizza Hut is one of my favorite places to eat in town and now I feel that the customer is not the priority thank you have a nice day.

I placed an order by phone at 634pm, I ordered 4 medium pizzas they said would be about 35-40 minutes, I went at 715 pm to pick up, my son walked in to pick up and they told him they were not ready that he would have to wait a few minutes. I kept seeing people walk in and out with their orders but he wasn't called. He asked again if they were ready and still they told him no. I walk in because he wasn't coming out. I stand in line and another woman stands beside me and the girl on the next register ask her if she can help her, she had already seen me standing there, but makes no effort to help me. I finally get helped and I tell the girl that I have been outside and my son is still waiting after 25 minutes and she still can't find my pizza. She goes back and talks to someone else who then all of a sudden fins them in the warmer..at this point I had already told the girl that I just want my money back of course that is when they find the pizzas. Now they say that they had already called my name, but yet when I asked about the order when I walked in they couldn't find. I tell them again I want my money back so I can go get something else they say they are going to add to my card which they had already charged but yet they couldn't find order when I initially asked. The GM walks away and then a girl with real bad breath says they can only refund on card. I said I know that will take 7-10 days because is not a chip embedded card and she yells at me and tells me to calm down, I am not yelling I am simply asking for my money back. I ask for the GM again and she also starts to raise her voice her name is GANELLA she says. Once again I tell them just transfer to a gift card and I can go to another store and they both refused. I ask them to give me a refund receipt because they had just handed me a receipt. They finally give me one but yet they had charged my card and not given my son a receipt. I have never had such a bad experience anywhere else as I had here and for both of them to yell at me because I was asking for my money back.. I will not be back to this location ever again. The address is 4401 82nd Lubbock TX 79424. [protected]. I really would like to receive an apology from the store and something done about the manager and GM. My receipt says 750pm when they gave me the refund receipt and I don't think that I will be getting my money back anytime soon. But I will be contacting the BBB to place a complaint as well.

I ordered my pizza on line...recieved wrong pizza. I wasted it not what i ordered. 2 days later i tried to order again and decided to read my order again and again it allowed me to order but in the review it changed my crust type i re did this 2 more times only having to call the store. I couldnt get the special being it was on line only then i was told to place my order on line call the store back and tell them what my order is i asked for ranch for my wings and its additional charge...i paid with debit...really inconvenient all the way round. Very disapponted .