Menu
Login
On April 05, 2007, I called our local Pizza Hut, located on Tusculum Blvd Greeenville TN at 7:25pm. I ordered a large thin crust pepperoni and cheese pizza for "carry-out". The Pizza Hut representative told me that it would be around 25-30 minutes. At 8:05pm, I went to pick up my family's dinner. The cashier attendant found the order in the computer, but explained there was no pizza, that my pizza had been taken possibly by the delivery "guy". He {Mr. Simspson}went on to explain, as if this made my situation better, that it had happened to several other customers. He told me that I could wait another 30 minutes and he would charge me half price. Who wants to wait another 30 minutes after just getting off work for food that was ordered over 30 minutes earlier?
I asked what the problem was. He responded to me that the store had been busy all day and that he himself had worked all day. First and foremost, that is why he gets paid and without business the store would close and he would have no job. Did I need to hear these poor excuses for lack of service? I then requested the number of the district manager. As soon as I lgot into my car, I called the number he gave me for his district manager, Mike Edwards. Believe it or not, he gave me the wrong telephone number! I walked back into the store to get the correct number. After getting the correct number, I called Mark Edward, District Manager to advise him of what was going on at the Pizza Hut store in Greeneville TN. He never returned my call, he apparently does not care either, but if it was my store, I would want to know if there was a problem. As an added note, if you eat at this store during lunch, you have to check each and every plate, most plates are not clean. My co-workers and I addressed this with the manager. She advised us that they had a new delivery boy, now does that make sense? Needless to say, if we choose to eat there during lunch, we carry-out! I wonder what the health regulations are on keeping clean plates and a clean eating area? This is the only Pizza Hut in our town, surely this is someone in management that is bright enough to address these issues!
i am an employ at pizza hut F/10 branch, Islamabad, Pakistan..
i have been working for the past 8 months as a cashier..
i was forced to resign by the managment. they have no respect for their employes.
the management at pizza hut F/10 branch, Islamabad, Pakistan has no respect and dignity for their employes. they use bad language and threathen they employees. i was told to wash dishes and when i refused i was forced to resign.
the manager takes undue advantage of the company. they get wrong refunds and do not payfor the food they eat, which is against the company rules.
I would like some concerned person to take a look into this... my name is nasir ali khan and my # is [protected].
"Did I need to hear these poor excuses for lack of service?"
You ###, you asked what the problem was. Why did you ask if you didn't want to know?
As for the plates, drivers wash dishes.
First I would like to thank you for posting my complain, my family and I is a regular customer on your restaurant, but I would like to explain more details about the problem. I live in United Arab Emirates in Abu Dhabi, so I tried to order for pizza for my family on the time exactly 02.00 pm 3rd of January 2008, Abu Dhabi time, the other line answered and confirm that the delivery time will be 45 minutes it is a equivalent of cooking a dinner food for a big family, but it is okey, but when I asked a little favor, where possible to make little bit early, the order is cancelled, when I did verify the location of the other end of line, it is in sharjah where they told me that they are the incharge of the delivery
for your information, I been patronizing your product and services since 15 years ago in different countries that I worked for and lately this was we got.
it's sad that instead of increasing the efficiency and service its going down. it is a teribble services.
I have a motorcycle, I told the cashier while i was paying that i need a plastic bag to take the salad cause i have a motorcycle and they rudely said we don't have bags..
I am an old customer of Pizza huts and it's sad that instead of increasing the efficiency and service its going down in Karachi - Pakistan!
The pizza we ordered 12/21/2007 was delivered cold. The crust was burnt, also meat was very dark brown. Tasted to us like eating cardboard. Called store and got no results. They did say we could receive another pizza tonight, but we ate the other one. We eat from Pizza hut quite often, but we are considering changing our brand of pizza's.
First I would like to thank you for answering this fast for my complain, but I would like to explain more details about the problem. I live in United Arab Emirates in Abu Dhabi, so I tried to order for pizza for my family on the time exactly 4.10 pm Abu Dhabi time, and I asked to have it sure 5.45 pm beacuse ( and this is for your knowledge we are fasting and we eat at 6 exactly.So at 5.50 I called the location 9 by the way the order telephone
number for Abu Dhabi is : ([protected] )
I called 2-3 times and the answering computer put me on hold and then disconnected then third time it was excalty 6 pm the man asnwerd and said I will call the driver and check, I told him you know we have to eat at 6 and thats why I asked for 5.45 delivery he said I will see and call you back, which not done.
I called at 6.10 and again afterr long time waiting on hold the man asnwerd and said same answering I will call the driver and check and call you back, I was realy angery beacuse time of break fast already finsihed and I told him give me any manager so I can complain he said i dont knwo any name. i will tel complain dept and they will call you, which not done til now and today is 8 october time here 9.45 morning..
So i told him you dont know any nombure for your manager or theire name , he said I know only my supervisore name which he mentiond something like ( othman ). I was really upset beacuse I didnot eat since 5 am to 6 pm as our fasting rule..and he is very cold in his answer. I said thanks, then closed the phone and we eat with my wife and three little kidds cheese and water from our home.
At 6.25 pm the man ring the door bell. I told my daughter you answerd beacuse maybe I will fight with this guy and also same time my daughter 7 years was insist to take the pizza while I was realy want not to. So i came to net and tried to find any main office complaints center to tell realy this bad experience as its not only for Abu Dhabi brance but for pizza hut over all. I swear with this experince with me and any more other costumers sure we will move to another brand name, but we like pizza hut since years and we dont want to change our test beacuse of unskilful services or unqulified ppl working here or there.
it was the worset experinec i ever had with any resturant,i ordered around 4 - 4.15 afetr noon asking for delevery at 5.45 pm
but he didnot show up i called twice the resturant but there was no help at all only sorry and at the end i recived the pizza at 6.25 where i was alreday eat some cheese and my kidds was realy not happy at all..
i would like realy to tell me if your brand name is important even internationaly or not/ if yes so please you have realy to check on the abu dhabi services to be sure they deserv
These things happen in the pizza business, unfortuneatly it seems to happen a lot. Too often if you ask me. Speaking as a pizza manager, you should have gotten an apology and your problem should have ended with your phone call. As far as the pizza Mia goes, it's a rip off. You are getting medium pizzas with small pizza topping portions. That is how they are charging only five bucks.