Placed an order by phone. I was quoted a maximum 45 minutes delivery time. After 70 minutes, I phoned the restaurant to see where my food was. I was transferred to the complaints department, waiting for someone to pick up for around 3 minutes. Hung up. Food arrived 5 minutes later. Salad box was open and the contents were spilled inside a plastic bag, with dressing and all. Delivery guy told me the box might have "bounced" during delivery, and he stated that there was no problem with the salad, as only the "liquid" was leaked out of the box. Did not receive order, and called complaints. Call was picked up instantly and after submitting my complaint, I was informed I would receive a call from the branch manager. Branch manager didn't call. Called complaints again, asking if my order will be replaced or not so I don't wait. Was told the branch manager would call me. Told him I heard the same from the last person and he told me they'll call in less than a minute. Noone called. Complete failure.