Pizza Hut
reviews and complaints

We ordered the any pizza any amount of toppings and any crust for 10.00 and we had to pay 12.00 because we ordered extra sauce and cheese the only time according to the ad is if you order cheese stuffed crust there is an extra charge but we did not order that and I questioned why we were being charged 12.00 the employee stated we had to pay for extra cheese it seems to me that any toppings as many as we wanted would include cheese as a topping. This happened to us twice now and it will be Domminos now for awhile until we get an answer from Pizza Hut.

placed order at 9:07pm Sept.8, 2011. Mgr Carlos, had poor phone skills complained of lost food ticket (mine) called back to check on status of order, was told a discount would be applied to my order when it arrived. Called back 3 times to check on order. Last phone call the store just closed. My order was never delivered, and Carlos simply hung up on me. Tis location is 4 miles from my home, I had guests over to watch football. Very imbarrased, and will NEVER call Pizza Hut again.
I need a job, and posess finer phone skills, and customer service skills than Mr. Carlos.

i order same thing every time and this time they said they dont carry boneless wings i ask if the could call and she was like it cant that my policy so she said no she cant contact the store they have before all of it was just a crock of bs ...please get back to me on this .tina drog [protected] or email me @[protected]@gmail.com thank you tina

Just ordered a deal online from Pizza Hut in Cranbrook Road, Ilford - Small pizza, garlic bread and side salad.
The side salad was missing when the driver handed me the boxes. When I mentioned this to him, he said 'I forgot' and got back on his bike and drove off. The pizza tasted like stale bread.
I telephoned the pizza hut to tell them and I was asked to come to the store to collect the salad where I would get a free drink as well. When I got there, I was left waiting for 20 minutes before somebody came to the till. I eventually got my salad (no free drink) handed to me.
Last time I get anything from Pizza hut.

I ordered a family sized pasta and when they brought it out, it was two little pans. I said thats not what i ordered and Dave argued it was the same amount, I told him I disagree. He then argued with me when i stated i didn't want it. I told him I was the customer and the customer is always right, he then argued no they are not. This all took place at the pizza hut on St rd 15. in front of my 14 year old son. I as a customer was not pleased with the way things happened. If it wasn't for your customers, pizza hut wouldnt have any business. I left without paying, but more then money was lost tonight. My business with St rd 15 pizza hut will be hard to bring myself to go back there. The one in the plaza has great management and i think if I go back to pizza hut it will be there. Daniel handled things right and I would like to say Thank You to him for his patience. Dave shouldnt be working around people especially as a manager or whatever he is, if not knowing how to deal with situations. So overall right or wrong, i wasn't pleased with the amount of food and me being the customer, i think dave owes me and my son an apology, and if a customer thinks its wrong, and i did because i go there alot, i think he respond should of been different, like better attitude, better manners, and most of all better service. Thanks for your time.

I used a credit card to pay for my food purchase. When I got my statement from the credit card company, I saw that a charge in excess of my purchase price had been submitted by Pizza Hut. The Pizza Hut manager said he would check into it and call me back but he never did. I had my receipt and the credit card statement, and the error (or fraudulent entry) was obvious, yet I received no reimbursement, no apology, not even an acknowledgement of a mistake.

I just found out that Pizza Hut charges $2.50 delivery charge and it doesn't even go to the driver. So, While you are thinking that you tipped the driver in the $2.50 charge, you, in fact, have not paid any tip for the delivery. Where does that money go? When i spoke to Melonie the manager on duty, she claimed that she didn't know where the money went - and that it has been an issue within Pizza hut for awhile now.

Until that $2.50 charge is either removed or given to the drivers...i will NOT order from there again. End of story. They are ripping off their own employees - so where does that leave us? Up the creek paying a double delivery charge...

I ordered a Pizza from the restaurant on Northside Drive in Jackson, MS. We ordered 3 large pizzas and 1 order of breadsticks. When the guy brought our order over, he only brought 2 pizzas and the breadsticks. We told the guy, and he told us to call the restaurant because he only had 2. We called and the lady on the phone started yelling at us and basically calling me a liar, saying that 3 people verified that I had gotten 3 pizzas. She then redirected me to the manager, who did basically the same thing: calling me a liar and being rude. After I told him that I wouldn't be ordering anymore since they did not admit they were wrong, he told me that they "didn't want my business, " and hung up.

I am very disappointed in this restaurant. I've never had this sort of experience before.

I honestly have no idea how to start this, but I would just like to say that I think it's a load of bull that pizza hut advertises any pizza, any size, any crust, any toppings deal for ten dollars. But the stuffed crust is not included in this, you have to pay for extra cheese, and no double toppings. Okay, this is complete and utter bulls***! If you're going to say any to pizza, size, crust, and toppings, don't put in the fine print that it's extra for stuffed crust, extra cheese, and no double toppings. That's ridiculous and a lie! False advertising is against the law. I think something should be done about this because people are having to put out more money than they should have to.

In the picture I have uploaded, if you read the fine print it says you have to pay for stuffed crust, extra cheese, and double toppings. It also says that it ended june 4, 2011, but they have expanded the deal because the commercial just came on a few minutes ago.

I used to regularly order from Pizza Hut. They have great food.I ordered for delivery, and usually pay with a credit card.When they come to the house, they don't check my photo ID or the card's numbers against the physical cards last 4 digits.Instead, they put an imprint of your ENTIRE credit card on the receipt. In 2003, FACTA was passed and it specifically states in Section 605 that there is a maximum of the last 5 digits of your credit card that are allowed to be on any digitally printed receipt. When I called their corporate office, they are aware that this is a blatant violation of federal law, but said that is company policy. That the 'banks are requiring them' to break federal law. If you pay with a credit card when ordering from Pizza Hut, your entire credit card information will be made available to their minimum wage employees. They will be able to copy your credit card number and expiration date and have the ability to make fraudulent charges. If anyone has seen false charges on their credit card after ordering from Pizza Hut, contact an attorney.

My partner, daughter and I decided to go out for a nice Fathers Day Dinner last night. We chose Pizza Hut, as none of us had been to the new establishment in town. It's been there for maybe 1-2 years and the place was a hideous dump already! The tables were all dirty, though there seemed to be only one actual table of other customers. We had to wait while a table was cleared. There were food splatters all over the booth we were sitting in. When our cutlery arrived, after our food! it was dirty! So dirty, it looked like the fork had already been used! I asked for a some clean cutlery and the waitress just brought more dirty forks!
Then there was the fly in the iced tea...it was about 2/3's of the way through the drink that the fly was noticed, as was a huge crack in the shoddy plastic cup it was being served in. If anyone knows anything about plastics and food, its that cracks provide places for bacteria to hide. Needless to say, the one who drank from the cup is throwing up and sick to his stomach the next day! Or maybe he is sick because he ate the most of the undercooked chicken wings...the smaller wings were fully cooked, the larger ones were absolutly disgusting! it was like biting into raw meat with a crispy coating.

Our waitress was pretty effecient when prompted to do something. Even our child had to ask her for napkins! She retrieved those dirty forks pretty fast! She also forgot to bring the hot sauce for the undercooked wings and remembered when we decided to stop eating the undercooked wings!

Overall this was the WORST restaurant experience any of the three of us have ever had. How could a newer establishment be so run down and in-effeicent? Wait, it's because Pizza Hut seems to have no sense of good quality customer service and products, and this is a problem across the entire country and seems to be continent-wide, into the States. Why not hire a customer service consultant like myself and gain some customer trust and satisfaction back? Pizza Hut, which at one time was a great place to take a family out to eat, has become a truly pathetic food service provider.

I was an employee of the Pizza Hut mentioned above. Problems started accruing when a management opritunity was promised to me. I worked hard and put all my energy into getting this promotion. I took extra hours even helped out at other stores in the area. Then one day to my disappointment another person got the job. I felt bad about this for some time but continued to do my job and was waiting for another opritunity to arise. So here I am the model hardworking employee with nearly perfect attendance. Well I had some car problems one day I called my boss 4hrs before my shift started to inform her of my problem. I wasn't sure if I would have it fixed in time for my shift so I called out. The next day I was wrote up. I was told I called in after my shift started wich was a LIE. I was also told my performance was bad. I took great offence to this. I did not believe this to be true and felt uncomfortable so I seeked other employment. To my surprise I found other employment quikly. I put in my two weeks notice and wad under the impression things were ok. That week my hours were cut. I had every intention of finishing my two weeks regardless if I was scheduled 20 hrs or 10. So today I went intimately work and was told to sign a form I was told it was just to verify I was leaving my employment with Pizza Hut in 2 weeks. I signed the paper then my manager said I was fired. She marked me off the schedule and asked me to leave. When I asked why she said it was because I submitted my 2 week notice. I feel bullied and decieved. I thought people should know what is going on behind the scenes. There was many other things that went on while I was employed with Pizza Hut stemming from employees using drugs while on the clock to working 9 hr shifts with out a break.

I have been recently fired at a Pizza Hut chain in Redmond. Only working one week at the store, I had work through breaks and done everything in my power to maintain the quality of the store. This includes doing work without being told, working past hours to tie up loose ends, befriending the employees as well as the consumers. Upon being fired, I was told that "You did not show the initiative and was not upbeat enough at work." I was also told that "Things were just not working out."

Hello friends,
I went down to Pizza Hut in Satwa (Jafiliya) in Dubai last Friday with my friends, where I place my order and got the food after about an hour, not just me but other surround families, one Indian family just walked away…… anyway, 1st thing was they literally try to avoid/ignore you, when asked for cleaning table it was done after several calls, and still the table surface is sticky, then our first starter / garlic bread came in warm condition (not freshly hot) then drinks, and last the pizza came (but this time I agree that pizza was absolutely fresh and hot) and now the funniest part……… we request the bill, again 15 minutes, so get up and went to the counter and paid the bill, and I request that if you can pack up the left over pizzas (4 sizes) again they didn’t came, so I took the plate to counter and asked would you please pack this for me, and this Arabic guy did it but unfortunately I failed to see a simple smile on his face, as well as other staff’s faces…….. I think maybe these staff are working for free, or maybe they are not happy with their salaries? Then so what? If you are in industry then at least you should behave nicely and if you have any problem talk to your management, and you don’t have to treat your customers like dog (oops!)

So, guys beware when you happen to visit this particular branch of Pizza Hut, however other branch’s service is fine, thanks and enjoy your pizza 

I am 31 years old and Muslim. In my life I have been really careful to not eat pork due to religious reasons. However on 14.05.2011 I have ordered calzone vegetable online for delivery and we were delivered calzone Ham. Of course I could not know that it was not what I ordered and I had a bite and my vegetarian wife as well. Unfortunately and obviously that was not vegetable calzone as I ordered and it was ham Calzone. Thank you very much for throwing everything I believe out of the door and for being really careless. I still do not believe that I had a bite and I have been being sick since then. I was having really good day until I decided to order a pizza from Pizza Hut (such a brand?) and you basically messed up my whole day and This will be an experience I will never forget but unfortunately not a good one. I do not even know how my wife is feeling after this terrible experience as I cannot even ask as whenever I remember it I feel sick.
It is good or bad reasons, right or wrong reasons me and my wife do not eat pork and I would expect from a restaurant specially if it is a worldwide brand (?) such as yourself to be really careful with orders.
I do not even know how else I can explain without being really rude how disappointing and unacceptable it was. There are about 10% vegetarian population and approx. 20% Muslim and Jewish population who do not eat pork, living in the UK and seeing one of the biggest restaurant chains in the world being really careless about the orders is only unacceptable.

Egemen Coskun

Pada 12 may 2011 (8.30pm) , saya dan seorang kawan saya telah makan di pizza hut seksyen 7 shah alam. Saya order meal spaghetti meatball bolongnise set. Malangnya, garlic bread stick yang saya dapat sangatlah keras. Bukan 'breadstick' lagi, dah jadi biskut. Very poor food quality. Then, lepas lebih 30 minit menunggu, saya belum lagi dapat spaghetti yang saya order. Saya panggil waiter untuk tanya. Lepas 10 minit lagi menunggu, barulah saya dapat spaghetti saya. Spagetti saya sangat lembik, macam terlebih direbus. Sangat teruk rasanya. Saya terus serik nak makan di pizza hut lagi. So, bagi sesiapa yang bercadang nak makan di pizza hut/nak buat open table kat sana, saya nasihatlah, fikirlah 2-3 kali. Pizza hut malaysia is suck!

Recently, I went to pizza hut on the road taiping klang 2. The manager there are arrogant and are not treat me well. at least I'm not going to hold him for being arrogant on I face. The manager also criticized the staff in front of me and for I are not polite. I hope that managers learn to civilized in their clients. I are not think to visit the restaurant again.