Pizza Hut
reviews and complaints

I don't understand why there is now a service fee charge for placing an order inside the location. I would get it if I did it online like a convenience fee but seriously it is not like they went out of their way to create service in order to be charged extra. I would also understand an extra charge for using card like a lot of places do but I paid cash. If it is really to "offset rising costs in California" then raise the prices don't charge a service fee. At least make customers aware of the fee before placing the order. Where are your signs of this additional fee?

I ordered delivery tracked it using the pizza tracker. As it arived I went to get the order. When I got there the pizza was cold in temp. Barley luke warm. It is hard and the cheese was ozzed out of the middle of the food. Not acceptable. I am looking for a full refund for this and you can come get the food if youd like. I am not happy withthe over all quality of the product and missing items, and the tempature implies that proper care to ensure an order makes it to its destination in a hot and ready condition was over looked. It makes me wonder what other formalaties ma have been over looked.

I ordered a pizza was told it would be a 15 minute wait to which I agreed. The next thing the man that took my order left to do a delivery and the front was left completely unattended. Another person came in and was trying to order and had to wait ten minutes to get someone from the back to come up front. Then I asked for a to go menu and the man handed me a nutrition guide. Those are very poor sales skills especially at this tome when everyone is trying to act like they are determined to loose weight. I told him too that those are poor sales skills. I will never go back to that store

On 04/01/2019, I ordered a plate of spaghetti at 1737 only to received my plate of spaghetti at 1810! I am a pregnant woman, I am dying of hunger and I have to wait for 40 mins for a plate of spaghetti? It's very very wrong.

And I wasn't being very watchful, but I kind of have this feeling where other people who came later than me, who ordered pizza, got their pizza first and while my plate of spaghetti is being put aside since it's not as hard to do as the pizza, I guessed? I could be wrong though.

However, I applause your staff politeness and friendliness. Congrats for but other than that, kindly do something about your service.

Every single time I order online, then the food gets here, the price is always higher.. They tell me that they dont honor the "deals" at this location but yet its online when I select this store. I tried to order online today and it kept saying internal server error. So I called not once, not twice, not 3 times, but 4 times before someone actually got on the phone and didnt just pick-up and then hang up the phone. So when i finally got through to someone they told me they couldn't give me my 54 reward points from the order, they had to transfer me. I finally said screw it and just placed my order. I only ordered from them to get the 2 or more for $5 deal plus their the "official" pizza of the NFL. trying to show love to NFL has left me with a sour taste in my mouth for pizza hut and I'm tired of ordering from this pizza hut. They are rude, liars, and I feel like this location likes to scam people when it comes to pricing. This must be a franchise, if notit's not, then I dont know what the hell the NFL was thinking of partnering with them. They should've went with pizza bolis for Maryland..lol After leaving my comment on Google I read some of the other reviews and apparently I'm not the only one this keeps happening to. Something needs to change for this location on Odenton rd. In Odenton, Md!

My children and I went to the Pizza Hut in Maysville, Kentucky today, Jan. 5, 2019, for dinner today at 3:15 p.m. I am requesting that someone take a look into the matter of having three small children in the kitchen of the restaurant. That, alone, could shut this restaurant down. One child was a toddler on the hips of an employee, one child was approximately four years old and running all over the restaurant and in the back area of the kitchen, and a seven to eight year old was folding small pizza boxes. The thing that really bothered me the most is when I went to the register and had to wait for someone to cash me out. While waiting: I was watching an employee in the back making a pizza (Pepperoni) and eating something while fixing the pizza's. I imagine it was pepperoni because I did not see any other food items around. That disgusted me. The lady that was also preparing the Pepperoni Pizza's did not have any gloves on. I will not be going back to that Pizza Hut. It is a shame that the employees don't know the rules on Health violations. Please look into this matter. Thank you.

i just started working at a pizza hut in Osceola Iowa and my assistant mangers name is Amanda and she is always eating the product and giving away discounts for no reason to her friends and family and she takes home pizzas at the end of the night but doesn't pay for them and I've seen her take home the dough before too and I've seen her have an attitude with the customers and when they ask to talk to the manager she says that shes the manger and then she gives them the wrong info to put in a compliant

I ordered 1/31 at 5:32 pm and spent 33.43 on 2 medium pizzas ( which at this cost, they should have been perfect ) once my expensive pizza arrives, 1 was not the way it was clearly ordered, the receipt was correct, I mean, there wasn't a issue charging me for items not included. So I decided to call the store, after waiting what seemed like 10 min ( but I'm sure is was only a few ) the managers concern was non existent, like I was bothering him, and he quickly and rudely said, I can give you your money back or re make the pizza, of course I want my pizza, this wasn't about trying to get one over on him, it was a clear mistake on his teams part, so why I'm getting the attitude I don't understand, so I said, re make the pizza, his quick and [censored]ty response was well it will take a hour, ( which you'd think a upset guest, on a incorrect order, ( I've already paid ) should be priority, not put to the end of the line, in hope I would just say, refund my money. Again it's not about the money, but I'm sure Pizza Hut has standards or at least I hope they do, on how to handle a messed up order on your part. This may sound petty, but I'm in the business, and actually run a 2 in 1 fast food place, and funny thing is, I sell pizza too. But, this type of negitive or bothersome response from your manager needs to be known, I will not return to this Pizza Hut, with so many choices around, I'll order somewhere, that won't treat me this way. Just as a side note, I ordered my initial order at 17:32 is time on my order, and I actually got to eat, while my wife was able to eat her pizza which was like warm, we called back to get correct order at 6:26pm or 1826, ( keep in mind I live .7 miles away from the restaurant, I recieved my cold pizza at 7:32pm and the driver told me He needed to collect 2 dollars, I simply looked at him and said No, he no? I said no again, and he said ok I'll let them know you refused to pay, I also tried to give him back the messed up pizza with 1 bite missing, he says that ok. I'm completely baffled that I was trying to be charged a second time, I'd like to speak to a Higher then store level person. This type of service is completely uncalled for.

We have ordered from the same pizza hut for years. Its a hit or miss on some orders. Today we received our food. We ordered buffalo wings mild and honey bbq both all cold. They barely had any sauce on them. We also ordered the garlic knots. The ends were so hard that we broke it off to try to eat the inside but also they were cold. We ordered mozzarella sticks. They dont even feel like they were even baked or fried. They were cold as well. I looked at our receipt to find the survey code to do the survey not for the 10 off but to make known that pizza hut service is going down hill. We will not order for a long time. We will be going to papa murphys or papa johns.

On 29th of December 2018, my parents and I went to one of the Kelantan Pizza Hut near the HUSM . We ordered 3 meals and there wasn't a lot of customers. The pizza came but there's still 2 other food that they didn't serve to us . We waited more than 30 minutes just to get a crispy fries and chicken but there's no sign it has been cooked. Other than that, the employee were really loud and rude . They talked as if there's no other people in the restaurant. The customer service were also poor . I hope Pizza hut can employ anyone that more professional and know more manner towards customers.

We've visited your starke location and were given a pepperoni and plain cheese pizza when we ordered to meet lovers and breadsticks with the breadsticks weren't there either. We live about 60 miles away and by the time we realized it was wrong we were too far to turn around. I tried calling numerous times and could never get an answer and would really like for someone to make this right.

We ordered pizza at 22nd December, at Pizza Hut civil lines branch. It took almost three hours for them to deliver our order. We complained two times our complain number being 82 and 93. Even then we got no proper response. We ordered twice. And both the orders took plenty of time. When the rider arrived their credit card machine wasn't even working. The rider called us to come outside. We did and waited 15 minutes in cold later receiving a text from the rider to wait five more minutes that ended to be half an hour. The manager and their rest of the team was so irresponsive.

My name is Lillian Patricia Williams. I live at 6803 Yorkdale Court, Lithonia, GA 30058. I can be reached telephonically at [protected]/[protected].
On December 19th 2018, I used my debit card (3834) to order a large meatlover's Pizza for delivery in between 8pm and 9pm. This was my only transaction on 19 December 2018.
I went to Office Depot the next day to send a fax and when I went to pay for my fax with this debit card it was declined this took place on Dec. 20, 2018. I automatically and immediately called Wells Fargo because I knew I had money in my account. Wells Fargo stated that they suspended my card because there was some suspicious activity today. Wells Fargo also stated that the last time the card was used was Dec. 19, 2018, at Pizza Hut (when I ordered my pizza), and before the 19th of Dec. I used my card last on December the 13th, 2018. They also stated that there were 2 transactions(1. for $93 and 1. for $113) today (Dec. 2f0). I let them know that I did not use my card for those transactions, They stated that the person went on line to order from Simply Fashion. I am writing this email so that you know there is a thief working in store #026405 .I will continue to use this Pizza Hut because I like your pizza compaired to others. I will not be using my Debit Card.