Pizza Hut
reviews and complaints

I ask for lots and heavy sauce. Your cook poured uncooked sauce on top of my cooked pizza, yes over the dame cheese then had the nerve to ask my hunger family to wait 20 more minutes for a redo are you crazy. I paid for them to put it on Facebook while my family made ugly, disgusting faces and remarks about your store on Atlanta hwy in Montgomery, $15.38 doen the drain.
Nasty uncooked, raw, sloppy, ugly you have done bad but this the worst ever. Yes, this take the cake. I will be driving to Prattville or wetumpka for pizza.i need a refund!. Even my puppy turned it down!

Ordered 2 pizzas neither had all the ingredients that were requested and both were undercooked. Called to have the issue fixed and was continually transferred to a busy line then disconnected. Was promised a manager would get back to me when i called the store and it never happened. Horrible customer service and zero resolution so far in over 3 weeks.

There should be proper advice provided for the wings! If I had been told over the phone that there was a scale provided via hotness, I would have had an idea! We were told by a cashier that she had never tried them, so we unknowingly subjected ourselves to ridiculously hot wings by delivery order! If I had known, I'd have ordered myself, as well as my boyfriend who loves hot wings, the mild version!

I order @10:50 told me it'll be 30 mins.. got here an hour late food was cold it wasn't even what i ordered i got 2 8piece hot boneless these people gave me honey barbecue an some type of knock off parmesean garlic that look already aten off of the bread sticks were hard cinnamon sticks were too asked for pepperoni an got bacon instead🤦🏽‍♀️👎🏽👎🏽

It's Saturday night and my husband and I decided to order pizza so we could relax and not have to leave the comfort of our home after a hard week working our tails off. We get on your website to order bc that's how we get the special. We finally figure out how to do half and half pizza and wings with much struggling and are ready to check out when the website absolutely won't let us. It just won't. Fast forward past us trying to create an account sign in as guest etc to me calling the store. I had to holdnwhich is to be expected bc it's Saturday night. The first guy who answered told me that they keep telling I.T. but they don't do anything about it. He didn't apologize and he didn't seem to care that we just spent over 30 mins wasting our time. As I begin telling him my order he put me on hold in the midst of my order! I hung up. So mad. I am a manager a Chipotle and I am very understanding of the industry but that was ridiculous. I call back and a different guy answers who sounds much more upbeat and helpful. I was hoping he was the manager but he was not. I was put on hold for another 4 minutes and 30 seconds to speak to "Alex". Alex apologized but he wasn't easy to understand. He ordered my pizza but argued with me on the pricing and tried to charge me MORE than the total on the website he was quoting me 26 something and arguing that the pizza was 13ish. Ok if he is a manager why does he not know the most beneficial way to ring up an already upset guest's order? I was literally calling from my husbands phone and looking at the price on my own phone but Alex was arguing! I would have already taken care of a guest in my restaurant to ensure their return. By the end he was trying to fix it and not even communicating with me to tell me what he was doing. It was just silence. So i told him in the most diplomatic way I could muster that I wasn't interested in giving him my business and that I hoped he could find a solution to his issue. He was saying something as I hung up I didn't even care to listen anymore. In the end we ordered dominos online and got the same pizza and wings with no problem for 19.99. Now I don't know if the pizza will be as good, you have a great product pizza hut! But without customer service and taking care of your people, the product is irrelevant. I hope i can bring awareness.

Yes I ordered pizza earlier today my pizza was not cooked properly it was doing at a piece of hair in it my husband came to pick it up the lady was there to was rude to him so I want to make a complaint about that I called the store they decide they suggest for me to bring the pizza back up there for them so they can change it out okay I live for I was in the area of my kids was hungry and we stop by there I'm not going to go way back over there to bring a pizza I need someone to contact me at [protected] please thank you

To whom it may concern,
On 6/22/18, at approximately 1730 I attempted several times to complete a online delivery, special $5.99 one large pizza. I was unsuccessful in all of my attempts to purchase, this special. However when I attempt to purchase a regular price item I was successfully. I contacted the local Pizza Hut (Jamaica, NY location) in an effort to resolve the issue. I spoke with someone who identified themselve as the manager (Umme) the individual (who appeared female) stated she would be unable to assist me and refuse to honor the special. The individual also told me other customer reported the system error, with the special but they are receiving other online orders. The manager also stated I should wait and try back in ten or twenty minutes. I proceeded with my order. However, I feel that this is poor customer service practice.

I made an order online. The choice was pepperoni and sausage when picked up only sausage they said they wouldnt refund my whole money why not if I didnt longer want the pizza? Why was I made to pay for something I wasn't happy with? And if refunded only 3 dollars credit? I believe that was not a good way to work out my order. I guess we dont get to ask what we want anymore.

I went online to order a pizza after I order and paid for it I called to change my order cause they had a deal and two large pizza for 5 .99 the same price as the medium they [censored] manager had a bad attitude and told me I couldn't change it then I processed to go in the store and ask for the store manager and she had a bad attitude and refuse to talk to me she sent the [censored] to speak with me I would never order from them again at 400 Main Street baker la 70714

Thanks, Anthony. Your order will be ready for carryout on
JUNE 23, 11:00 AM.
YOUR PIZZA HUT, 3611 KIRKWOOD HIGHWAY, WILMINGTON, DE 19808
[protected]
YOUR ORDER - 3180623051143001184011424
Placed on June 23 at 6:11 AM
1 Large Hand Tossed, Hut Favorite Finisher
Whole Ingredients: Creamy Garlic Parmesan, Chicken, Classic Meatball

Good Morning,

I have a Pizza Hut account and had placed the above online order. I reached the location at 11.00 am. That's when the person tells me that they are out of "chicken topping" and it would take 10-15 minutes. I preferred to wait.

Finally I get the pizza at 11:30am, after waiting for 30 minutes. They could have called and notified me since my phone number was given while placing the order.

After reaching home I notice that the pizza was totally different (please see picture enclosed).

First, it was fried chicken topping instead of grilled chicken. I was not told that they were putting fried chicken as the topping. Was only told it would take 10-15 minutes for preparing.

Second, I had ordered garlic parmesan sauce but instead they put marinara sauce. I can surely make out the difference because I order pizzas with garlic parmesan sauce on a regular basis and also I don't like marinara sauce.

Third, I saw that the cook preparing the pizza had no hand gloves on. I believe that this is a mandatory thing according to Health Dept in all food chains.

I was a regular customer at this location but I am terribly disappointed!

Look forward to hear from you on what you will be doing to fix this.

Anthony Varghese
[protected]

On June 22, I ordered 2 pizzas, 1 with pork sausage, jalapeños, light sauce and the other double pork sausage, light sauce. If you see my account with Pizza Hut, it shows I order light sauce. I called them about my order, transferred to a manager and he basically said, he had made them himself and they did not have sauce like I was saying. When I asked them that I could send a picture, call was disconnected or they hung up. Felt that he was saying I was a liar. I'm attaching a picture of what my pizza looked like. Thank you, Margaret Gomez [protected]

Ordered a pizza online at 1015 e brakerln, austin, tx, received an email it would be ready 15-25 mins. When I first checked it wasn't ready. Had my mom pick it up but when she got home with it, 2 mins away, it looked like an old pizza, probably one somebody ordered and didn't pick it up. I ordered a pepperoni and beef the beef tasted like sausage or pork substitute, it was not beef... It was dry, the cheese was dried up, had no garlic rub on the crust as I requested. When my mom returned it and ask for her money back, the rude cashier said he couldn't give her her money back. She had paid with her debit card, so she left the pizza on the counter and told them she was gonna dispute the charge. When I heard this I called and ask for the manager and some guy said he was the manager, who was basically told me I wasn't getting a refund, have a great day and hung up the phone. The fat guy who sold the pizza told my mom the manager was a lady, so who was this guy, probably the other man who was there at the time she returned the pizza. I can't believe this is what they call "good customer service". A customer should be satisfied with their food and if not, gladly offer a refund or at the customer's request. I took a picture of the pizza and will post it to every online complaint/review of this pizza hut location so customers will know don't order from here, they have bad customer service and their pizzas are not fresh (at least mine wasn't) or maybe they sell/deliver customers old stale pizzas that customers order and didn't pick up. It this has to be heard in small claims court, it will because if this is piza huts customer satisfaction policy, consumers need to hear about it.

Hello,

I ordered online from a Pizza Hut here in Jacksonville, North Carolina 28546. The location of this Pizza Hut is 1301 Gun Branch Rd. I order a big box with 3 pizzas in it, 2 salads, and an order of breadsticks. I spent over $40 on this food, I was expecting to have no issues with it. I have guests over at my house and one of them bit into my veggie pizza and found a long stringy piece of plastic in it. I called this Pizza Hut to complain and the first girl, nice girl, can't remember her name just told me to hold on and put someone else by the name of Mark on the phone. Well Mark, HUNG UP ON ME! So I called back, the same girl answered the phone and ended up hearing my complaint and had me send a picture to her managers phone and this time, his name was Adam. They offered to either send out another pizza or give me credit, I took the credit, however, I find it extremely rude that "Mark" hung up on me after hearing my complaint!

On june 8th 2018, I walk in and just before I clock in a lead employee tells me not to clock in? I ask why? And they say it has been slow! So when do I clock in? They say just wait out there in the lobby with the customers? So I walk outside and call the store manager he does not answer! I then texted him, why if you didn't need me at work why didn't someone call me and we don't need you, can you come in later or don't come in? I live around 20 miles away so it is a 40 mile trip. Then 9 june 2018, I have to go see my lawyer in hammond la. Which is about a 35 miles trip which is 70 miles round trip. I call the store manager and say I don't have enough gas because I had to made an unexpected trip to the lawyers office on some very important paper work for him to look over. He gets mad (so you are telling me you are not coming to work?) I don't have enough gas to come to work and deliver pizza's. Well need to have a talk! So he puts out the schedule on monday the 18th of june 2018, he puts me down there on the 21st of june 2018, for one hour!. So I texted him I am not coming in for an hour and that we are done. Another thing that happen a few days before the the 8th of june 2018, I told the store manager that heard a rumor! While I was in another business down the street from pizza hut? I was leaving the place of business (I hear the employee state that "they are going to fire him on tuesday" so turned around and looked and he was looking straight at me and I turned and left the business. We had this conversation on the phone "you went outside the store talking about store business" I told him in my farewell text "that you, or someone in your staff told them that I did not say anything to them. I recommend that you don't go to work for these people!

On 06/19/18, my family and I ordered pizza as we do often from Pizza Hut. Our local Pizza Hut is a hit or miss, you never know how good it will actually be. I placed the order online and received a text that our order was on its way. About 60-70 mins later we received our food. I mentioned the text we got about our food being out for delivery must have been a mistake, which I wasn't complaining about at all, since we are only 5-10 mins away and he said yes ma'am that was not an error I left the store and was called back to the store to get another order and delivery it first because it was closer. So our order had been sitting in the bag for an hour?

I know it doesn't mean much when one customer out of millions complains and say they won't order again, but I work really hard for my family and want to be able to treat them by ordering pizza every now and then. I guess I am just disappointed in the fact that when we received our food cold and I had to bake it in the oven myself to re-heat it and pizza ain't cheap. I did not call the store because at this point it was almost 2 hours since we ordered and my family was hungry.

Thank you in advance for hearing me out.
Amber T.

I'm seeing you are doing hot spots and repaying roads and yet I still can't get a pizza delivered to my house? I unfortunately have to order a competitors cause they deliver? How's is this possible, I don't live in B, F, E, my address is 2090 2nd st Englewood Florida 34223 if you could address the situation I would greatly appreciate it I like to start ordering Domino's again

This Pizza Hut is my favorite Pizza. But last night we went in to have a family dinner and the air conditioner was broke and it was too hot to even eat. It made our whole evening bad. We were not able to eat and enjoy our family. It's bad when it's cooler outside in the summer. I do hope you will fix this so we can continue to plan other dinners there!

On 06/19/2018 I went to Pizza and order meat lovers. The prize in the menu is 14.99 but the cashier charge me an extra $1 as a tip. His name is Jonathan 026620 . Then when I ask if I can have a parmesan cheese he gave one packet. His customers service needs an improvement. He needs to learn to acknowledge customer and at least smile. I love pizza hut but it doesn't encourage me to go back again. There is so many competitors where I can go and enjoy my Pizza and not ruining my day off.

Ordered a pizza from your franchise in Rawalpindi Pakistan today. And it was the worst tasting, pathetic quality, and sickening to the stomach, embarrassing for my guests, waste of my money and totally waste of time and energy...I don't have words to describe the sickness these mother [censored] are selling. Please don't let these pathetic [censored] pakistanis run this business. SHAME ON PIZZAHUT for not ensuring quality standards in FOOD that is supposed to be nutritious and fun time for human consumption. [censored] this [censored]

Order Number 382333

The wait time for my pizza is too long and sometimes they extend the time by half an hour! Once I get the pizza it looks like [censored] honestly. On 6/17/2018 I placed another order hoping that this would be better than the last and no surprise it tasted extremely sour since they let the dough ferment. They usually never make the pizzas I order this bad.