Pizza Hut
reviews and complaints

I had ordered multiple Pizza from pizza hut in Bloomington IN on Franklin to be delivered to the company I work they messed up my order and when I was trying to get it right the store manager had an attitude and said that I had already saved money and I said that wasn't the point they messed up what I ordered it doesn't matter if the pizza was on a deal he was very hateful

Wednesday evening my husband and I ordered delivery from the Vineland NJ store. We ordered a meat lovers stuffed crust cheese bread sticks and cinnamon sticks and a 2 liter $40.00. Now I am not one to complain I work in the food business myself but it was HORRIBLE. Everything was cold and hard when it got to our residence. I chewed on a piece of bacon from the pizza, and broke my tooth.I have eaten here many many times. And have spent a lot of money as well. This is unacceptable especially for 40 dollars we could have went out to eat or made our own pizza for that matter. I am extremely disappointed and will not be coming back!

This is the second time in two weeks that we were delivered the wrong items. Wenorder at least once every two weeks. And the pizza was discussing. I advised the delivery person and he didn't seem to care at all. Holbrook az Pizza Hut sucks and I am so happy they are building a little Caesar's here in holbrook. This experience just made my mind up for sure that we will no longer be ordering from Pizza Hut.

I placed an order at 11:20 today March 15th 2018. The order was put under the name Shaffer.
First thing the young lady asked was do I want deliver or pick up I said deliver I place my order and then gave her my credit card over the phone to pay for the order to be delivered.
the order was not delivered I called the office back the gentleman said we have an order for Shaffer but it's for pickup.
I said no sir it is not it was for delivery can you please deliver it.
he said yes for an extra $3.
I told him that that's unacceptable that I want to speak with the manager because I specifically said to deliver it.
I would not have paid with a credit card over the phone if I was going to pick it up.
Misty got on the phone claim she was the manager proceeded to tell me to calm down and I told her that my order was for delivery she argued said no I took the order and it was for pickup I proceeded to say no why would I pay for a credit card over the phone for my order to be picked up she hung up on me.
not only is this a bad experience but the customer service is extremely lacking not only from the office itself but I have made multiple phone calls to discover that I cannot speak to anyone on the phone and regards to my problem and I have searched diligently looking for a district manager to contact for the Inwood West Virginia to 25428 Pizza hut.
I do hope someone contact me immediately in regards to this because if my credit card gets charged $20.30 for a pizza I did not get then we will have a major issue on our hands

On Sunday 3/11/18 I ordered 2 medium 2-topping for 5.99 each. Online they said "delivery in 37-47 minutes ". It took NINETY MINUTES and the pies were lukewarm at best! To boot, toppings were sparse and barely any sauce at all. I know 3 other people complaining about lack of sufficient sauce too! W. T. H. ?
Hyde Park Pizza Hut
Vandergrift /Leechburg, Pa.

I ordered for delivery through the online portal the delivery time was supposed to be 45-55 minutes it took 2 hours to get here and all of my food was cold not even warm! Received the run around from the call center refused to give me corporate office phone number or allow me a manager to talk to corporate my email is. [protected]@hotmail.com
I have all my receipts and emails about time ! I am highly disappointed in service and customer care My phone number is [protected]

I ordered a pizza and boneless wings online at 8:57 pm and the website said expected delivery time would be 9:25pm. My food did not arrive until 10:17 pm. My food was cold and the presentation was horrible. Very disappointed because if I'm paying $21.00 for food, I atleast want it to be hot and edible. As a former employee of Pizza Hut, I do know the proper way to make a pizza and what I received was far from correct. I did not even receive the garlic butter I requested on my crust. This experience definitely put a bad taste in my mouth. Literally.

On march 13 2018 I ordered 2 pizzas, a 2 liter Pepsi, a 2 liter dr pepper, & 2 garlic dipping sauces. When the order was picked up, they were out of dr peppers so we settled for a 2nd Pepsi. When we got the order home, they had put only one garlic dipping sauce in the bag. The supreme pizza might as well have been a cheese pizza( that's how much topping was on it). My order totaled $30.20 but was not worth half of that. This was by far the worst experience i have ever had at pizza hut. And the cashier acted like she didn't even know how to ring up the order. Pizza Hut is going to lose a lot of business if the don't step up their game and I will be the first to go.

March 9 2018 I was charged twice for the order I placed. I called the location March 12 to get this fixed and was told to call back after to 5pm to speak to the general manager. I told them I am unable to do that and if the General Manager could call me back. I was placed on hold for about 15 minutes and all I wanted to do was give them a number to reach me at. I called again March 13 and was able to give them a number to reach me at. I am very confused why I would be charged twice and go through this much trouble to get it fixed.

I ordered 2 med 🍕's from the camp Bowie store on March 11, 2018. I was first told by the mgr. That he thought I was scamming him until he finally found my order. He was supposed to replace the order the way I wanted it and once again I got the pizzas wrong for the second time around. I order from this store quite often and have never gotten service like this. I am not a hard [censor] or mean person, I just want what I ordered and the way I ordered it. If you replace or credit my order I would be great full if not that's fine too. I just felt the need to let you know what is going on with your stores. I myself used to work for pizza hut and other corporate stores ran by Yum. I know how they are on customer service. If you want to reach me, my number is [protected]. Thank you for reviewing my concerns.

This location in Deridder La just opened back up last week due to some issues I know nothing about but tonight we ordered bread sticks and the sauce a was ice cold. For as long as I've been coming to pizza hut the sauce a has always been hot. Not sure if this is something new if it is it needs to he changed back. The pizza was very good. Not looking for anything just want to make you aware of this

Order 2 med 2 item classic, arrived at Pizza Hut on Princess Anne Rd. Norfolk, VA 23509; my ticket #86, register: 2, server: Casey unit #004532, store phone # 757-857-6666; Harris, Margaret, phone #757-962-9382. address: 3303 Argonne Avenue, Norfolk, VA. The cashier was talking on her mobile phone and never acknowledge that my sister and I had entered the store, over hearing cashier phone conversation she was confirming a doctors appt. taking care of personal business. Then from the back of store a delivery driver acknowledge we where at the counter, he notice that cashier was out front on her phone. Then the delivery driver went the back and return with manager of store, manager waited on us with attitude. We live 5 minutes away from store and boxes were warm but when got home the Pizza's Crust was burnt and cold. This is not what we expected and was total dissatified.

I ordered $30 worth of food and left a $5 tip I am beyond unsatisfied. I took pictures for proof of the pizza not only was it cold. Do u hear me. Cold and hard! It hardly had any sauce on the pizza so basically it was cheese and meat I specifically ordered extra sauce on the pizza b/c pizza hut pizza can be dry at times. If u look online my order should be there under micka'ela william 11320 greenwell springd rd. Apt 5306 after my son basketball game he had a few teammates over they did not eat the pizza because they complained about it being cold and nasty buy nasty I assume dry which it was. So I called in to let the manager on duty know what the situation was she then promised that someone will be out to replace the order and that I need to return the pizza to the delivery guy. No one ever came right now it is 10:52 I ordered my pizza around 7 something so the kids were waiting to get the new order of pizza hour and 30 minutes ago. Not only did I lose out on $35.44 but I had to go order pizza from somewhere else so that I can feed themthe kidd and get them home to their parents. At this point I am beyond pissed I would like a full refund also I would like my tip back and I would be more than happy to save this pizza so that you all can have it back. A great call back number for me would be [protected] williams looking forward to hearing from someone sometime soon I hope thank you very kindly

I placed an order on 3/9 around 4:30pm. At 5:30pm I called when it hadn't arrived. They told me it was on the way. When it arrived it was only warm and it appeared the pizza shifted in the box and a bite was taken out if the cookie. I have a picture of the cookie that I've included. My order total was $23.93 plus a $2.50 tip.

I am very disappointed with the service from this Pizza Hut, at 2721 Peters Creek Pkwy
Winston Salem, NC 27127.

I made an online order today. First my delivery was later than the time that was estimated and the driver didn't apologize for being late just smacking her gum. When I got inside, I noticed my order was wrong. I ordered cheese bread but instead received bread sticks so I took it back to pizza hut and so they could make it right. As they took the bread sticks to the back, I heard them make a comment implying that I had played all over it before returning it back which was not the case, didn't even touch it. Then decided to ask to speak with the manager on duty and she didn't want to come to see me. This is not the first or second but is it my last time doing business with pizza hut in the town. The crew is very unprofessional. Like most restaurants, you strive your company as a whole to mirror a chik fil a or better service bc there is never a bad experience at one of those. Or at least hire a manager who will at like a leader an not on of their friends bc honestly it just brings business down. Great customer service = success

We are trying to have a birthday party at 230pm and the restaurant is filthy from the 11 to 12pm lunch hour. The manager Michael was very rude to us and the service was of very poor quality. We couldn't get no one to hardly serve us and the restaurant was not busy at all. The manager Michael even Hollared at the kids. He needs fired and that store to be completely took over by someone else

My girlfriend called last night to order a pizza. A lady on the phone answer the phone, was very rude to her. She was told that they was closed but the answer the phone which doesnt make sense if they are closed then why answer the phone. Gave some excuse why that person had to answer the phone just in case. The lady on the phone then got rude with my girlfriend. My girlfriend ask for her name and she hung up on her. I really dont appreciate that at all. She called back and they just kept hanging up on her. Then i called and some hispanic woman answer and said it wasnt pizza hut. I called this morning. A manager name Wendall helped me out a alot. He explain things to me and was polite and apologize for the rudeness i receive. Thanks Wendall for trying to make things right. I dont want nothing for free. Wendell handle it and I will be ordering tonight.

The American Dream has been put on hold because every fast food chain on Suffolk ave in Brentwood N.Y IS OPERATED BY other ethic background that seems to be populating very fast. I've lived in this community over 7 years and have been filling out applications to the same place more than once with no call back or response. It's Maria, Juan, rosa, hector etc etc you get the point. Which makes feel very uncomfortable that I can't learn or grow in a work force in my own township I feel like an outsider in my own neighborhood. I just want an opportunity to work. Send a survey guy to this town and guarantee you'll see the proof. I'm being a racist I just want equal opportunity in my community .

On The 7th of March I made an Order online. For Two Medium pizzas Any toppings, got two specialty pizzas supper supreme extra mushrooms. One with hut's favorite crust and the other with toasted parmesan crust . Double cut and two sides of Honey Barbeque sauce. One 12 piece order of buffalo hot wings. My order came up to $31.95. I made sure I called also after I placed my order to make sure it was correct and I had no problems. I was informed by an pizza hut employee that she would make sure everything was right. When my pizza arrived an hour and a half later my food was completely cold . My pizza box was smashed and there was no extra mushrooms on either of the pizzas . They were not double cut and I didn't receive my Honey Barbeque sauce. Nor did I receive any condiments crush pepper or cheese. I called the restaurant to inform them and I was told i would receive credit but still didn't. I'll Love pizza hut and it upset me that I experienced this for the first time .

Me an my husband an daughter went in to pizza hut at 8pm on 3/8/2018. Ordered pizza server told us it would be ten minutes so we got our salid bar which was almost empty. It took 45 min an the pizza showed up well one it looked great but it was just cheese server said the other one is coming out of oven then we herd it was to have pineapple all over well of corse were looking here come server to let us know that they forgot the pinapple so they put it on an back in oven I figered o well it will be good an hot no it took 5 min an she brought the pizza to us it was warm the pinapple was cold. I asked isent it so post to be hot sge went to manager came back said we will remake by this time ist bean an hr we starving. I said just charge me for the cheese an she went back to managment an managment told her to just comp my meal. We left frustrated hungry an verry un happy. It was also my 21 wedding anniversary. So thanks for not happy memories