Pizza Hut
reviews and complaints

I ordered online from a local store. My order was supposed to arrive at 5:15pm. At 5:41 I called Pizza hut and said my pizza hasn't made it. The lady put me on hold then came back and said the driver was en route to me. 5 minutes later they call back and say they don't deliver to my address. It took an whole hour for the store to call and tell me this, as I ordered at 4:43. I paid with a card but haven't received a refund. Never ordering from them again because of customer service.

We ordered a pizza with extra marinara and we received a dry piece of bread. This pizza is paper thin and cold and stale. 1241 N loop 336 Conroe, Texas Pizza Hut is terrible. Just terrible pizza, completely ruined our night and our mood. How in the heck can you pay for extra marinara and not even get enough for a normal pizza let alone extra. This is sad and pathetic. The people working here must not give a damn about making pizza or customer satisfaction. The pizza they sent to fix their first mistake was raw and uncooked the dough was malleable and tasted horrible. I'm never buying a pizza from Pizza Hut again.

I have worked for pizza hut for 10 years I bust my [censored] everyday doing more than your employee handbook says to do I watch our servers make about triple what I do in 4 hours compared to my 8 hours I watch our delivery drivers make about double what I make if the cooks weren't making all the pizzas who would I the town I live in I go work at a gas station making about 3 dollars more on the hour for a lot less I have came to realize that Pizza Hut is a slavery company nobody in the front office would do what have to do everyday for what I make if you are willing to come and try to do what I do and try to make ends meet with the bills I have all you have to do is prove me wrong and I will gladly walk away if not I will just keep complaining until my voice is heard we all know you in the front office don't give a rats [censored] about us little people but it's us little people that makes you wallets so dam fat so don't be stingy so you care about your employees and your business will do better

To whom this may concern, on Monday I order two pizzas and one of the pizza came flipped over in the box and we couldn't eat those pieces because the pieces weren't good to eat the other pizza was fine it was just the cheese pizza that came flipped over in the box it was delivery as you can see I send it the receipt to so you could see my information

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Placed on June 6 at 7:32 PM
1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Specialty Pizza: Super Supreme
Whole Ingredients: Classic Marinara Sauce, Double Green Peppers, Double Onions, Double Pepperoni, Black Olives, Roasted Spinach, Double Italian Sausage, Extra Cheese
1 6 Piece - Lemon Pepper Dry Rub - Traditional Bone-In
1 Apple Pies
3 Garlic

I still have not received my food at 10:08pm

I called to order 50 min. Before closing, the manager said. This is not the first time that they don't have pan crust, but they said they would fix it they fixed it by giving me hand tossed with out the butter garlic sauce, it was so dry couldn't eat it. So I called to bring it in and they said take a picture of the crust don't bring the pizza in. Try to get order they tell me a supervisor has to do it I called everyday for over a week with them telling me supervisor is not in they would have the person call me which never did so the manager finally said they could only replace 1 .walker pizza hut is the worst and the managers don't handle anything. Then they charged me for the pan crust that I didn't get. Why do they run out of crust daily

I order a pizza last night about 9pm it told me my pizza would be if there in 25 to 35 min so when I realize that it was 10:20 and I call them they had a really nasty Attitude problem They claim my order When to another store so when I call the other store they didn't have my order either they was playing games on phone talking about who was manger I could here them in back ground

I am an employee at the Pizza Hut on Palmdale blvd in Palmdale ca. We have been without an ac unit for over a month now the conditions inside the restaurant are unbearable and it is hard to work a shift if I'm constantly having to stop and get water and stand in the freezer to cool down . Also when brought to the attention of higher ups I was told it's not a priority! Do they not understand it's 100 degrees outside and 105 inside this is beyond ridiculous if nothing is done sooner I'm sure this restaurant will continue to have problems with employees and customers!

I placed a online order for pick up at the store. I ordered a medium two topping pizza and 16 Parmesan boneless wings. When I arrived to the store I was given my food and asked for blue cheese the cashier was extremely rude and told me I had to pay 50 cent for each sauce which I never paid before and I order a lot from this Pizza Hut. I went home and my pizza did not have a lot of meat on it I ordered meat ball and sausage pizza the wings did not have any sauce just plain

I came with family to the restaurant at 12:30 for lunch buffet. There was only 1 worker and 1 cook. The waitress was working herself to death, she had to do everything. She was clearing tables, stocking both bars, seating people, working drive thru, and running cash register. Lot of customers left because there was no food on bars. It's not their fault, they stepped up and were doing they best they can. Apparently people didn't show up for work. I felt so sorry for her, I almost put an apron on to help her because she looked like she was about to cry. Someone should have called her some help in

I ordered 2 PIZZA'S and wings from pizzahut on CASCADE rd ATLANTA GA, the driver pulled up eating a ice cream cone almost dropped my pizza forgot my wings my pizza was cold i called the store to tell them manager wouldn't come to the phone i told store associte my pizza was cold he told me "dont you have a oven in your house " they never brought my wings nor did i recieve my REFUND FROM THEM HORRIBLE SERVICE NEVER ORDER THERE!

I ordered a dinner box and picked it up. I saw the girl at the counter look at it so I assumed it was okay. I was very wrong! I am enclosing pictures of what it looks like. Awful. The manager told me I needed to drive the pizza back to the store so she could see it with her own eyes, lavinia is her name. I have 2 broken wrists with casts on. The fact that I made it to the store the first time was painful enough, let alone the 2nd trip.

So I was supposed to get a free medium meat lovers pizza last Sunday with my reward points but they gave me a chesse Pizza instead. So I went back to tell they messed up my order and the lady told me the turned the stoves off, so they couldn't make the meat lovers, so the lady told me we'll put credit on your account, then I went to order today, they claim I couldn't get the meat lovers pizza that they got wrong

We ordered our pizza from the pizza hut on 23rd street in Panama city Florida. I used to clean houses for a living so my I can't smell really well. I got my pizza home and my daughter said it left a bad smell in my car. I thought maybe she was smelling something else but I had nothing else in there. When the family set down to eat our thin and crispy pepperoni and bacon pizza did not taste right at all. I've never had this happen before but this should never happen. Spoiled pork can lead to serious illness and even death.

My husband spent 20 minutes on hold waiting for someone to take his order. When I got there, I stood at the counter for at least five minutes before anyone spoke to me. One employee was standing three feet from me playing with his phone this whole time. The fourth person to walk by (the Manager), asked if he could help me. I told him that my husband had called in an order, and he informed me that they did not have an order for our customer name and address. He then turned his screen so I could see the names and addresses of other customers who had ordered. I told him about how long my husband had waited on the phone, and he said, "Yeah, we've been really busy". He did not ask me to stay so they could make up my order. I do not expect that we will ever go back.

Up arrival at 12:00 i ordered a dinner box.I had 2 pizzas and wings and cinnamon sticks.As i got back in my cad i opened the box and there was 3 flies in my food and 2 bread sticks was missing plus a wing was gone. When i went back into the store they told me there was nothing they could do.so I left the pizza on the counter but i still paid for it.all i want is my money back or a fresh dinner box.

I'm am complaining about a transaction that was charged to my credit card on May 30, 2018. Port Allen louisiana location 520 South Alexander. APPR CODE 079051 invoice #20 intered by Samantha 033392.
I ordered 1 pizza and hot wings my total was $23.76. I was charged this amount twice then charged $25.76. I have proof of all three transactions going through on June 1st 2018. I eould like these amounts refunded to my card other than the total I was previously suppose to be charged. Please contact me ASAP! Jessica Gremillion [protected]. I also spoke with store manager at this location nothing was done.

I called and order my pizza over the phone over an hour ago and I get all the way to the store for them to tell me that the pizza is not ready and it will take 30 more minutes for the pizza to be made this is ridiculous if I call in a order and they tell me that it's will be 15 minutes and I get here and it nots done is insane then on top of that the pizza was not made correctly this is unexceptionable period I spoke with the supervisor dylan at the store on singleton blvd in dallas tx and he offered no sympathy or anything to me for my troubles this situation caused me to be late for an event with my job
Sn I ordered 4 medium pizzas

I placed an order at 9:15pm I received a text at 9:27pm that my order was out for delivery 10:02 I call about not receiveing my order yet the said another 10-15 mins its been over 20 mins and still no food if service is going to be like this then what is the purpose of text saying your order is out when its still at the store getting cold if you tell me my order will be here at 9:50pm then it should be if a problem occurs then the person should be notified I shouldn't have to wait over an hour for food

My family and I love pizza on accation but we are very dissatisfied with you pizza we got tonight. Even my 4 year old told me he didnt like it and thats saying a lot he likes everything. Pizza hut use to be the best what happend? The pizza's was hard and chewy for a hand tossed and the same from your new cheesy deap dish. My family and I will no longer be ordring from you guys. Im sure you dont care cause one family to you guys are nothing to loose but it sucks cause we use to love pizza hut.