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Pizza Hut review: pizza hut is a thief! 340

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12:00 am EDT
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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

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340 comments
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Pizzablah
, US
Aug 28, 2018 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not thrilled with this new menu. Pan pizza is what Pizza Hut pizza is known for. Adding an additional fee for pizza other than thin or hand tossed? Also bring back the bakery style breadsticks. They used to have the best breadsticks. You are not Little Caesar's crazy bread...no longer a Pizza Hut food fan.

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retrogirl1989
, US
Aug 28, 2018 2:04 pm EDT

Delivery was not available on a Saturday night. That is unacceptable. I think you needed to know what is happening at the Butler, Missouri Pizza Hut.

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JennElise
, US
Aug 28, 2018 6:31 pm EDT

I'm highly upset. Money was pulled off my card when ordered at 230 today but ifs752 and no pizza and crappy people all just sending me to random pizza huts ... ocean mu money back now. My kids are hungry

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nur asiah Hashim
, US
Aug 20, 2018 4:01 pm EDT

Hai, i want to make a complaint.
Someone in USA had used my email to make some order using email 'sinor@gmail.com'.

Please take action about my complaint.

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quetta32
, US
Aug 21, 2018 4:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They was 30 late to give me the pizza to feed my kids. One of my kid is on meds and needed to eat. Just was very unfriendly and didn't care about my family. I would wanted them to give me a discount on my order. At least do that for my wait

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dissadtisfied
, US
Aug 21, 2018 3:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

2-24-18

The cashier was very rude and my pizza was very dry! I asked for extra sc and this was not on the pizza, I was afraid to take it back, and reorder in fear that my pizza may be spit on... I am requesting a refund, or some kind of discount on my next order however, it will not be the same location!

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Callie butler
, US
Aug 21, 2018 7:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Was too hard to eat cooked to long n manager didn't wanna resolve the problem

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Mina Abdelmalak
, US
Aug 21, 2018 1:06 am EDT

This is how I revived my delivery Pizza!

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Ngahuia
, NZ
Aug 20, 2018 8:46 pm EDT

hi there I'm in Taupo at pizza hut and I can see flys all over some doe I'm guessing is going to be baked soon. I've videoed it I have proof I am absolutely disgusted. I Do not want to ever return back to this place I will be posting this onto the Taupo page so that more people seem to know what they will be eating.

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Kimrush87
, US
Aug 20, 2018 10:51 pm EDT

I ordered three pizzas and when i got one there was a blue cheese pack sitting right on the pizza. Cheese smooshed and imprinted with a little square in it from the package. Its unsanitary and just unappealing to me. Ive never had this issue before.

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Destiny1234
, US
Aug 20, 2018 6:01 pm EDT

I ask for my pizza to be well done and I think their well done was burn burn I don't think that was acceptable at all I asked for my money back they said you wanted well done I asked to speak with the store manager and I was put on hold for over 25 mins, till I hung up..

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Pizza hut clanton al
, US
Aug 21, 2018 7:38 am EDT

The past two times i have ordered pepperoni pizza from pizza hut in clanton al has not been good at all. There was no cheese on half of the pizza! I had to add cheese when i got home. Unexceptable. I will not go back to that one again.

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Christina Parks
, US
Aug 21, 2018 3:00 am EDT

Manager was very rude when I dined in with my family and went to pay he was very rude to me

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Krystal Smith
, US
Aug 20, 2018 9:38 am EDT

I always order the pasta and never have an issue until now i don't know if they was running low on pasta or what but the amount of pasta i receive was not acceptable i was very disappointed

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ligi george
, US
Aug 20, 2018 8:02 am EDT

i got the piza with wrong toppings

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Samantha Jordan
, US
Aug 20, 2018 1:53 pm EDT

Tried using the app and it wouldn't let me again. Ordered a large stuffed crust meat lovers pizza and some garlic sauce, cheese and peppers.

While ordering online my order became changed giving my different toppings and then I didn't receive any of the sauce or peppers and cheese.

I'd like to her the correct pizza, or a refund so I can reorder.

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Angel Carter22
, US
Aug 20, 2018 7:45 pm EDT

The pizza was cold it was over done and it did not taste good

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3&4
, US
Aug 20, 2018 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Got a burnt pizza
No marinara sauce for my cheese sticks
Half plain boneless chicken
No flavor on my crust
Family dinner and movie night is not so great
3180327173229001181028173 order number
1720 n central Expressway suite 210
I-75 and redbud s of 380
Mckinney tx 75071
[protected]
Would like my money back.

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Pinkvk
, US
Aug 20, 2018 6:56 pm EDT

Had pizza bfor someday from apopka semoran blvd found hair just throwdway pizza and wen i complain about this in the resturant they said will giv u 5$ off on next purchase [censored] feel never go ther

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Hauser45
, US
Aug 21, 2018 12:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

One hair I'm thinking accident. I pull it out and not finish that slice. Then as I'm picking up another slice I see another hair. As I'm about to get an upset stomach I start to check the pizza over and find another one.

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Deon Smith
, US
Aug 20, 2018 6:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

And it took 3 hours to get to my house and It charged me $33for a $20 dinner box and the delivery fee is three dollars and the tax for the one dollar

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Kyle Richardson
, US
Aug 20, 2018 9:22 pm EDT

I bought 4 pizza all of them was wrong they gave me a Hershey beside a brownie hold order was wrong I want my money back or food or I am calling the health department

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Bruce Taintor
, US
Aug 21, 2018 6:10 am EDT

They had no fountain drink, had to use paper plates and plastic forks the food was good but the place did not look good

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Drie
, US
Aug 20, 2018 7:31 pm EDT

I paid for a 19.94 order online and checked my bank account to see i was charged 29.93 and a little over 23. I called store mgmt. still waiting for response. There is a thief in that store. Wow embarassing! I need A corporate Rep to contact me. Thanks

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Sick of it 1234
, US
Aug 20, 2018 3:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We just received a pizza that was mushed! All topping mushed on top of box! They also forgot our bread sticks. Every time we order from this Pizza Hut there is an issue! Last time that completely forgot our order. This Pizza Hut needs serious reconstructing. There are a lot of complaints on yelp as well! It's absolutely awful!

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Art Elrod
, US
Aug 21, 2018 6:42 am EDT

Pizza was cold and overcooked. Wife was very dissatisfied.
She said couldn't taste marinara cause it was overcooked. Hard as a rock.
Ticket says unit 004043
CSC# 113
Rest of the meal was fine
We've ordered from Pizzas Hut for years never having this kind of problem..

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Jarrett Lott
, US
Aug 20, 2018 11:27 am EDT

I've had order a pizza an hour before they closed, no one had tried to call me or inform me of why they couldn't make to my door step. I've payed for my pizza with my credit card and now all i want is my money back thats all.

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Danielle Callahan
, US
Aug 20, 2018 1:03 pm EDT

Yesterday I ordered pizza and got it delivered. I only bought a dinner box, the 10.99 one. Well, I check my account and it's almost $8 more than what I was charged. The delivery driver charged extra for a tip, leaving my account in the negative. Very unprofessional and I will NOT be ordering from Pizza Hut again.

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Denise T.
, US
Aug 20, 2018 2:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a 2 pizzas at 8:21 pm called around 9:21 pm asked where was my order said I canceled I never canceled the order and i had a receipt in my email saying my pizza order was being made. called 4 times phone calls was sent to a call center then transferred to my pizza hut in my town .

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rmast
, US
Aug 20, 2018 7:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Complained about cold and dry pizza. District manager Arturo is rude and uncaring . No apologies and not concerned about keeping customer loyalty.
Think we will go back to dominos .

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Sherry MacLaren
, US
Aug 20, 2018 9:05 am EDT

Ordered a ham and cheese PLAIN first the girl told me they couldnt make it she talked to manager and said yes we can. Ordered 5 sandwiches. No ham and cheese at all.we got all 5 pizza hut supreme sandwich which we only order 3 and 2 ham and cheese. One was to be plain.

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Madison Boda
, US
Aug 20, 2018 9:59 pm EDT

I ordered food almost two hours ago online. And it still hasn't showed up.

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SamL88
, US
Aug 20, 2018 2:09 pm EDT

I had a coupon for $10.00 off of my order of $20.00 or more. I used the coupon but I was still charged the full $25.92. I am inquiring on how to get the money back that is owed too me. The $10.00 for the coupon I used.

Samantha Thorpe
[protected]
lioness.n.vegas@gmail.com

Thank you for your quick response to the matter.

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Gmalohhdx
, US
Aug 21, 2018 5:12 am EDT

I called to add a drink to my online order on April 21 2018 and I experience a very rude person you guys have hired. I can't recall her name but just know I will not be ordering from Pizza Hut again.

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Ashlyn Cook
, US
Aug 20, 2018 10:49 am EDT

A server at Augusta Pizza Hut, named Monica messed up our order with the cheese sticks and breadsticks then continued to talk bad about the services that was a mistake, she was talking bad to another server, saying rude comments for the mistake I messed up on, I do not appreciate the servers rude remarks.

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Matt Conley
, US
Aug 20, 2018 10:43 pm EDT

I don't get what I order, I was told I have a credit, but now I don't, I will never order from there again, an the people are so mean, an they just brush me off, like when I order something, pizza hut never said I ordered

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Fred Borgards
, US
Aug 21, 2018 2:32 am EDT

I ordered a large pepperoni and sausage pizza with the stuffed crust and 12 mild wings. Total price was $42.78. I thought it was a bit too much. Is that the correct amount. I could not believe it. Thanks.

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Treavonese
, US
Aug 21, 2018 3:52 am EDT

Im located at 955 Carew Street, Springfield Massachusetts and the nearest pizza hut store is 10 mins drive away but why don't they deliver to my address its not a bad area or violent this is beyond outrageous and i feel victimized because i do not like anywhere else but pizza hut, fix this issue immediately. We are in America

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Jbautista836
, US
Aug 20, 2018 11:24 am EDT

Today we ordered a stuffed crust pizza. And when we got to our home and started to eat it, we realized it was Not Stuffed Crust. It wouldn't be a problem if we hadn't payed more money for an extra topping on our food, and then not get what we actually paid for.

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Jeffery Lyle
, US
Aug 20, 2018 9:35 am EDT

I had someone order two pepperoni with extra cheese and I would go pick them up.
Assumed it would fall under the $5.99 each deal. I arrived and was charged $25.28 for the 2 pizzas. They had charged me for 2 Classic pizza and charged for every topping after that. Also there was no extra cheese, just a regular pepperoni pizza. Not going back!