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Pizza Hut review: pizza hut is a thief! 340

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12:00 am EDT
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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

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340 comments
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JeffWhite0006
, US
Oct 21, 2018 4:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lately I just been taking it but this in fed up with it. I order a certain crust for my pizza and it is never right. Please do something about this. At first I was thinking it was a mistake but now it seems like someone is doing it on purpose and seems to dont care that me and my family doesn't like yo have that certain crust.

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Yungquon1
, US
Oct 15, 2018 1:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My pizza was late, cold, and they forgot my soda, I've had this problem before and the manager fixed it but this time I was ignored and even went out of my way to go to the store where my order was still not fixed and I recieved a bad attitude. I love Pizza Hut but the customer service on Garth Rd in Baytown Tx is not pleasant.

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Ms. Marks
, US
Oct 16, 2018 3:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered food from pizza hut, the pasta was so nasty looking I could not eat it. I am going to sue pizza hut if I don't get my order right or my money back. Ami just show you the picture and the video. I AM SUING YOU NASTY COMPANY.

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Ely trejo
, US
Oct 15, 2018 9:51 am EDT

Ordered wings didnt give me correct amount, made me turn around again to go complain order, really hot and was in a hurry and was really frustrated to get some where
Did not like my service at all and this has happened many times

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Sandra Tubbs Sanders
, US
Oct 15, 2018 12:26 pm EDT

My name is Sandra Sanders, I order two lg pizza two toppped. I pay 24.82 at Pizza Hut #744011 who every cooking and packing the pizza know that the pizza was burned and very hard they sent it out the store any way to a customer like that it's was very unprofessional.

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Biggirl482
, US
Oct 15, 2018 5:32 pm EDT

I ordered my pizza online and 3 times I went to pick up my order was not ready so I want something for my family, s disappointment

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April Payton
, US
Oct 15, 2018 7:47 am EDT

I'm complaining because on 09-19-2018 I placed a order for a pizza at the Government Street location in Baton Rouge, LA the pizza was supposed to be ready for 12:13, but I didn't receive the my pizza until 12:42, almost 30 minuets later which caused me to be late for work because I was on lunch break.

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Nardeen Magdy
, EG
Oct 15, 2018 12:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The call center sucks and they don't answer the Hot number line, as well as very bad staff that are very rude over the phone.
as well as last time i ordered pepperoni pizza it was without the Pepperoni !

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Robbinlee12
, US
Oct 16, 2018 12:33 am EDT

The commercial with the little girl screaming and tearing a pizza box is annoying. I had to force myself to watch to find out what she was representing. Terrible commercial. I tune it out when she starts screaming. Distasteful

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Bradenlane22
, US
Oct 16, 2018 2:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The wings that i received were tiny little scraps of breading. They were pretty cold and had chewy scraps throughout. I was very irritated and unless something is done then my family will not return.

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Sum Dum
, US
Oct 14, 2018 10:21 pm EDT

Please stop airing that annoying commercial with that screaming little girl. It's extremely dusturbing and makes me change the channel as soon as it comes on.

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Medhat R. El Far
, US
Oct 14, 2018 8:16 pm EDT

Order Dliverd after 2 hrs, I didnt take the order I return it with the dlivery guy

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Piratelove77
, US
Oct 02, 2018 10:30 am EDT

I ordered 2 orders of French fries and large pizza and sodas with my debit card over the phone. They delivered the pizza and sodas, but no fries. They driver left and I conveniently was charged 12 dollars for the fries that I never received. And I tipped the driver well too. What a rip off. That's a waste of money and my time.

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Mansi Doshi
, US
Oct 02, 2018 12:31 pm EDT

Hey, this is Mansi here.
I placed an order with order no. 3180926194956001182024290 which showed me that it will be prepared by 9.05 pm and it took almost 15min late. I am not at all satisfied with my order due to late arrival of pizza.

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Amrit322
, NZ
Sep 20, 2018 5:36 am EDT

Today i ordered a tropical veg with extra chicken. But instead of getting the new style chicken slices i got old style chicken cubes on my pizza. As per my knowledge these chicken cubes are used in just 2 of your new pizzas. As i was in hurry so i didnt bothered going back to store.
Thanks
Amritpal Singh
[protected]

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Min90
, US
Sep 19, 2018 3:56 pm EDT

What are these things there like fried little bits of bread with hot sauce on them disgusting.

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Sophie Adams.
, US
Sep 19, 2018 5:27 pm EDT

When I walk into the store, i saw a tall skinny dark haired man worker being a little too close with the dark haired girl that also works there. I do not know their names but he was a little close and touchy with the girl. I do not know if the girl was uncomfortable or not but i feel she was so i thought i'd say something.

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Kiransrinivas
, US
Sep 19, 2018 3:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We being strict vegetarians were served & made to consume Non vegetarian food instead of the Vegetarian item that we ordered. We being strict vegetarians are greatly affected by this.

Pizza Hut branch - Puttenhalli Road, JP Nagar 7th Phase, Bangalore
Incident happened on 12th Aug
No updates yet from the local offices of Pizza Hut

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QueenBee1001
, US
Sep 20, 2018 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A girl named C.C east was staring at me out the door while she was on duty. She threatened me and said she would bust the window out of my friends car. An beat the F out of me. She was bring very rude and staring at me out the window.

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C08
New Orleans, US
Sep 20, 2018 2:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Essence weekend, pizza barely had meat, the crust was hard with no flavor and the meaty pasta was not meaty at all, basically just cheese.When you call the phone just ring, ring, ring.Never going back...Called customer service and nothing has been done yet.I want a refund or another pizza and pasta from different location.

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Kara Newhart
, US
Sep 19, 2018 9:31 am EDT

Was contacted to verify order and employee said 35 minutes. I waited a total of 1 hour. The store I had ordered from was less that 0.5 miles away from me and was not a busy time of day. Food arrived COLD.

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Dink Freeman
, US
Sep 18, 2018 9:52 am EDT

As a company your bone-in wings are too expensive and you should be ashamed to charge 60-70 cents for a dipping sauce! I work for a company that charged a lot for services years ago...it will comeback to get you in the end.

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JP Felix
, US
Sep 19, 2018 5:42 am EDT

Ordered 2 pizza on Aug 26th. Took 2 hours to have it delivered. When i received it. I got 1 Pizza and 1 piece of circular bread with cheese on it. I tried to call to rectify but was put on hold for more than 10 minutes. By that time, Nothing will be resolved in a timely manner.

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Shahid Butt 1963
, US
Sep 19, 2018 3:42 am EDT

Shahid butt...38 F1 valancia. Town lahore...[protected]
Pizza hut Branch...wapda town..total petrol pump...dated..1.09.2017...time 5.52pm...till6.32pm

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Cew2017
, US
Sep 19, 2018 1:38 am EDT

I ordered a pizza for my wife. And instead of getting what she likes, which I ordered a hand toss pizza and got thin and crispy crust instead.

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huijiuan
, MY
Sep 18, 2018 9:27 am EDT

I ordered a double box regular pizza package by delivery just now and the worker told me in the phone said that it would reach within 30 minutes. Now its ady 45 mins after my order and i called them to check for my order and they told me they just want to start delivering?! Such a waste of my time!

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Sarah Smith Naranjo
, US
Sep 19, 2018 1:50 am EDT

I love pizza hut but continue to call in to desired location which is intercepted to the call center - go to pick up my order which was never placed or directed to the wrong location. So frustrating and happens at least every other call! A waste of time and gas. Frustrated beyond belief. Is it that hard to direct an order to the correct location?

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Thereasa01
, US
Sep 18, 2018 12:22 pm EDT

halltown iowa 50158
Online order
Unit #004338
9-6-2017
Pick up at 4pm
Taco pizza...cold...no lettuce..cheese wasn't melted...crust so tough and hard to cut...worst taco pizza I've have from there...ordered online at noon for 4pm pick up...since I had to wait for it to be cut I expected it to hot...tasted like it sat on the counter for awhile

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Tkeyah baker
, US
Sep 19, 2018 3:01 am EDT

My name is Tkeyah baker and I'm pregnant I ordered my pizza at 1:00 and it didn't get to me until 4:00 and I keep calling they kept saying its only one driver

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Brandon Lewis
, US
Sep 19, 2018 6:23 am EDT

The min I walk in the door I get treated like I'm in wanted there this has happened one then once. I have tried to get it solved. The store but seem nothing has changed I will never eat here again. There employees are lazy.

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Aleida borjas
, US
Sep 19, 2018 2:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The employees were showing rude attitude took 1 and a half hours to make my order and the employee did not let me know i was waiting extra time for no reason just because the employee did not feel like doing their job right

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Seustice
, US
Sep 18, 2018 2:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

not so much a complaint. but i would like to see thicker crust on the stuffed crust pizza so everything does not fall off the pizza..

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RkAllen
, BE
Sep 18, 2018 11:45 am EDT

I was extremely dissapointed to find out that there are NO glutenfree pizzas at your Pizzahut restaurants in Belgium? Why is that? Other countries serve glutenfree alternatives in your restaurants?
You MUST do something about this emediately. Thank you.

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Evilyn
, US
Sep 18, 2018 12:40 pm EDT

I ordered pizza my credit card was charged $55.17 my order was never delivered I was told that my order would be here above 11 and when it never showed I attempted to contact the store it was closed so now my children and I get to go hungry tonight thank you so much for that

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Ralph harrison
, US
Sep 18, 2018 8:21 pm EDT

I think if was terrible that a Manager told its employees if they evacuated because of Hurricane Irma they will take disciplinary actions. Does this company put money ahead of employees safety? Is Pizza Hut that callous? does this company even care about it employees? I will make sure I never order from this company again.

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Hai Hai Nguyen
, US
Sep 18, 2018 5:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Last night my wife order two medium pizza at the price of 6.99 and six wings Buffalo the total should be around $19 and some change. So I went to pick it up didn't pay attention just pay then went home and look at the receipt was charge for $36.95 really ?

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Doug onbey
, US
Sep 18, 2018 6:38 am EDT
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We received cupons thru the mail and were told they were not in computer so tough at rossville blvd tn location. Went down showed them the coupon still refused to honor .they were listed as location on ad but refused to honor problems in the past with this location but love the product. We give them a new chance at our business every year or two.

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Aliyah henry
, US
Sep 19, 2018 5:09 am EDT
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I ate into one of the Wings, at Pizza Hut on Truman road independence and it had an black mold spot, that looked distasteful. I called the place to tell them, they said they will give me store credit but idk what else to do besides complain because I was looking forward to my wings

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faheemuddin mk
, SA
Sep 18, 2018 8:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my oder no. 5688526 was not delivered, dispatched providing the correct address, and contact details/address.

The delivery boy doesn't know the address and despite making several calls he did not answer.

I lost the trust in pizzhut

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Gffrrf
, US
Sep 18, 2018 7:27 pm EDT

I orde 16 wing mides and pizza bring me 8 wing medium hot i was a refund in my account is saadiqmukhtar19@gmail.com name Saadiq Mukhtar address 3145 se 92nd ave portland or 97266