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Pizza Boli's / Terrible and inept service!

1 United States

The following email has gone un-answered for a week now. They have terrible customer service!!! Try using their online coupons. They have not responded to any of my emails regarding my complaint. I'm not looking for anything but an apology and assurance that they will rectify this stores inept service. The following is my email sent to them last week.

Hi there, I have more on the Fairland store [protected]. On top of them not accepting my coupons from your website, I was put on hold for 11 minutes after placing my order for three pizzas and an order of Mozzarella sticks. After a different person picked up the phone again, she asked for my phone number and address and I told her that I have been on hold and that I have already placed my order. She then put me on hold and the original girl picked up. I told her the same thing and added that I never got my choice of crust for my 3 pizzas or a total. She said that the pizzas were already in the oven and were almost finished. She did give me a total which was $34.92. The pizzas arrived but there were only two. I then called the store back and the same girl that took my order condescendingly told me that I only ordered two and she said that she repeated the order to me twice. I then told her that she never did for she immediately put me on hold after she took my order for 11 minutes. She insisted that she did when I know for a fact she did not!

She then asked if I would like credit for the pizza that I did not get/ I told her "No, I need that for I have 4 children that want the cheese pizza."

She said that it would be there in 30 minutes. The pizza arrived and they made me pay for it!!!

I cannot believe the terrible service that this Pizza Bolis provides and suffice it to say, I will NEVER order from there again nor will I recommend them to my friends despite how great it tastes. I'm saddened that I have to sever my consumer ties with you but this stores attitude (this has not been the first time) is terrible and inept!

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