Shady company
I have been utterly appalled by the service pixmania has given me. The screen of my product stops working so I send it back to them TWO MONTHS LATER they email me to say that it is going 10 cost me £125 to fix my product which was under warranty. Not only that but they will not give me back my product without me having to pay up, which I want to try and repair myself because obviously the warranty isn't worth squat. Don't deal with these people under any circumstances, I would rather slit my own throat than deal with these, "people, " again.
process and refunds
Non existant customer service, try emailing their North Europe Supervisor for action thats might help address issues - s.[protected]@pixmania.com
Drag thier feet ref refunds, items slow to be sent out - told available when they are not for weeks. AVOID trading with them, wish I had do somehomework before placing an order with them. Will be getting my bank involved. USLESS COMPANY.
Based in France but distribute in UK, YOU HAVE BEEN WARNED - 19/04/08
They sent me a paper cutter that was broken before they sent it. I rejected it and it was returned by the post office.
They have refunded the item, but stolen approximately 10euros in costs!
I tried getting my money back from PayPal, but they only protect you if you don't get the goods! So therefore, if you order a 300Euro printer and it comes in peices and you are refunded 3euros, PayPal, say the transation is OK with them I would guess from my experience! Good con!
They don't pack equipment, They are farcical.
Appalling after-sales service!
Do not buy anything from this firm if it could possibly go wrong. If you needs a refund, you'll have to provide your bank details INSECURELY. I think this email from them will sum up their disregard for customer security:
Thank you for your e-mail.
We understand that you may be a bit apprehensive about sending sensitive information, so it is OK for you to censor things like account numbers, license numbers, balances, etc from the document.
The security team is a totally different department to customer care, whose major concern is to only protect customers from any fraudulent transactions.
In order to process your reimbursement we will need your bank details. Please send us via e-mail the following details:
Bank name
Account #
Branch Code
Sort Code
Swift code
IBAN number
As soon as we have these details we will be able to credit you. Thank you for your understanding.
Best regards.
Team Pixmania
---Unbelievable.
The worst online company
Pixmania is by far the worst online company I have ever dealt with. I sent a faulty MP3 player back a month ago, and have just received an email to say they are sending it to a manufacturer for assessment and I will receive their findings within 40 days. I sent the faulty product back within seven days of receiving it. Their website is badly translated from the native french. There are a confusing range of forms to be sent back, all with french names i might add! I am now going through the small claims process to get my money back as they aren't responding to emails, and have no UK address. Complete nightmare - avoid at all costs!
Pixmania must be the Worst on-line shopping site that I have ever had the misfortune of dealing with. It has taken me 3 days to try and order a range cooker and cooker chimney hood. Firstly the website wont let you log in, then it wont accept payment through paypal, then it wont except the discount codes. I have telephone Pixmania approx 6 times during all this and stilll no joy. They are totally useless to the extent that I decided to buy elsewhere assuming that I would have to pay more, but NO, I have found the same goods on Appliancesonline and they have worked out cheaper, because it is Free Delivery, not like the extortionate delivery charge of £30 per item on Pixmania. Take my advice, AVOID PIXMANIA. what a total waste of time.
I totally agree with above comment about bad service and dishonesty of Pimania. I've ordered them a simple PCI-card on 01-May-2008. It was paid through IBAN bank transfer. After a lot of mail exchanged, they mailed they had sent it through a parcel service (DPD from Germany ) on 19-Jun-08. Giving a packing number reference of DPD. The parcel has not reached me (mid-July) and the reference number is unknown by DPD.
This is obviously a theft case. And, despite the small amount involved, I am decided to pursue them on law suits.
we're in the middle of a dispute regarding a mouse which has been faulty twice so far, they flatly refused to refund yesterday after promising me a refund last week, Ive had two rows so far with a stroppy scouser in "customer services" who apparently didnt like my attitude and refused point blank to put me through to somebody further up the gene pool who could help me out...were in the" item has been sent to manufacturer for repair stage"...so were due to get the faulty mouse back at some point in may...we bought it in january...Please...avoid this company like the plague
Must add my voice to the other complaints...avoid Pixmania at all costs. Due to fault on Paypal website, 2 items were dispatched to me. Pixmania Customer Non-Service told me to refuse delivery of the second item and it would be returned to sender. Parcelforce confirmed it was returned successfully to Pixmania on 31st January 2008, here I am on 2nd April 2008 still phoning, emailing and getting nowhere.
You can only email through their website so you don't have a record of your actual complaint. I phoned their UK Call Centre again today, asked to speak to someone further up the management chain and was told there's nobody in a supervisory capacity who will talk to customers... I'd like a job like that, never having to talk to the clients.
The emails are indeed written and sent from France and are very sympathetic, they understand my concerns but keep asking me to wait a few more days longer. I'm going to keep bombarding them with emails and phone calls and hope eventually to get a refund. But I will never, ever, ever, order as much as a watch battery from them.
Stay clear of Pixmania!
I just want to warn people to stay clear of Pixmania if they want to avoid the nightmare of spending days in the house waiting for delivery, and spending hours on premium rate telephone lines trying to get through to Pixmania's customer service desk. And finally, be prepared to waste lots of time sending emails that are only answered by a standard reply, and not one that addresses the issues that you have brought up with this company.
For those who do go ahead with purchasing from Pixmania, please be aware that there's very little chance that you'll receive the goods in 2-3 days or even 7 days. I'm still waiting after 24 days, and it looks as though I'll have to wait another 14 days. And this is for a 3620.00 item (home cinema system) that was in stock, in fact at the time of purchase they stated that there was 4 of these (home cinema) items in stock. And if you're like me and stupid enough to make a purchase from Pixmania, please be aware of the add-ons that they try to fob off on you, the Zen thing and loyalty card, don't go for it!
Also be prepared for Pixmania telling you that the goods are in the hands of Parcel-Force, and being told that Parcel-Force has lost the goods. It really is all lies, because, I was able to check Pixmania's claims with Parcel Force, and after they had checked, they phoned me back to inform me that they had not received anything on or near the date that Pixmania claimed it was shipped. So be warned, unless you have plenty of time and immense patience to wait for the goods, it's well worth paying a little extra to deal with someone else, I certainly will be doing that in future. My fingers have been well and truly burned by this mob!
ps i used payplal, what can i do? and why do samsung and more link to them to buy things!
YES! PIXMANIA ARE CROOKS!
I HAVE HAD TO MAKE A REPORT TO THE UK POLICE, WHO ARE NOW TALKING TO THE FRENCH POLICE
I CANCELLED A ORDER WITHIN 5 MINUTES, YET WAS TOLD I CAN’T, I HAD TO LET IT ARRIVE AND THEN REFUSE IT.
I DID THAT, IT’S NOW STUCK IN A UPS WAREHOUSE WAITING FOR PIXMANIA TO ALLOW IT TO RETURN TO THEM.
BUT THEY KEEP EMAILING ME TO TRY TO SHIP IT TO ME OVER AND OVER AGAIN, SO MUCH FOR THEIR LIES THAT I HAD TO REFUSE IT AT THE DOOR!
I’M DISABLED AND THE £250 THEY STOLE FROM ME IS ALLOT OF MONEY TO ME.
I’VE LOOKED ON THE INTERNET AND THEY ARE 10′S OF THOUSANDS OF PEOPLE WITH THE SAME SORT OF PROBLEMS, SO WHEN THEY SAY THEY WILL DO THEIR BEST TO FIND A SOLUTION… IT’S A LIE!
WE HAVE SPENT OVER 4 HRS ON THE PHONE TO THEM, ALL WE GET IS LIES
ALSO THE POLICE HAVE TOLD ME PIXMANIA.CO.UK ARE A PART OF DSG CURRIES, DIXON’S ETC
Reply
They are completely useless. Clearly operating a drop ship so after a week & no product I find out I could have gone direct to Currys & bought over the counter. Avoid like the plague
Had bought phone, arrived after few weeks (not days) broken so had to return it back on my expense, after two months they sent me back the same unit was working only for a week then dead again. Now after seven months still no phone, no money in addition have to seek legal advice. Stay away! pure cheaters, read t&C to find out.
Do not trade with this company. They are appalling. I do not know how they are in business. I do not know how they get away with it. I am looking into ways to report them. There must be some kind of law about these THIEVES> Because that is what they are.
I will not go into a great story on Pixmania accept to say Stay Away or Pay: I paid for a camera via credit card in July 2007, the delivery was 1 day late, however the big problem arose when I opened the box to find no camera, I have since contacted Pixmania and the delivery service DHL on many occassions just to be fobbed off. So now it would seem that after my ordeal I have lost 400 euros. So please again protect your money and stay away from this terrible company.
Overview of Pixmania complaint handling
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Pixmania contacts
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Pixmania emailsserviceclient@pixmania-group.com100%Confidence score: 100%Supportpartenariats@pixmania.com79%Confidence score: 79%service-client@pixmania.com78%Confidence score: 78%supportrepair@pixmania.com77%Confidence score: 77%
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Pixmania headquarters244 route de Seysses, Toulouse, 31100, France
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Pixmania social media
Recent comments about Pixmania company
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Al purchasers beware:
below is a direct transcript of my engagemetn with Pixmainia - which came recommended - but absolutely not in my opinion - see below for your own view. They were a joke outfit, and I am the loser, as I still dont have my product.
Quotes :
"hello:
further to my previous email, I wish to inform you that I have been trying to re-send the documents (sensitive personal data) this morning for the past hour, but there is no reply from your fax machine. I cant understand how you can conduct your business in this way. Please respond to my email and offer me reassurance that my transaction has been processed.
sincerely
Kevin Malone
kevin malone to m.derby
show details Jun 10 (1 day ago) [pixmaniascan.jpg]
Reply
Hello:
further to my previous emails. attached is the document I sent you yesterday, and tried to send you today by fax (without success today). You now have no excuse not to process this order without any further delays or incompetence.
sincerely
Kevin Malone
On Mon, Jun 9, 2008 at 9:18 AM, m.derby@pixmania.com wrote:
- Show quoted text -
bando_top_focus
accueilpixdvd-jeux-videopixphoto-camescopepixinformatiquepixtelephonie-pd a-gpspiximage-sonpixaccessoires-consommablespixelectro-menagerpixenfants-jouetspix
pix
Dear Mr. malone,
Thank you for placing an order with PIXmania.
You purchased your item by Credit Card on www.pixmania.com.
In order to validate the details you entered on our site, please send us a copy of the documents below, stating your order number CCL084846768, to m.derby@pixmania.com or by fax to + [protected]:
* A copy of your passport or driving licence
* A utility bill matching your delivery address (gas, electricity or landline telephone bill. Please note that mobile telephone bills will not be accepted).
These documents are required for payment security purposes and are essential to approve your order.
We cannot proceed with your order without this information.
We hope to be able to process your order soon. Thank you for your understanding.
Best Regards,
felix
James Felix
Customer Service Director
trait
To request any further information, please contact our Customer Care
Service on page:
www.pixmania.com/ie/uk/c_action/faq_clients/index.html-
PIXmania is part of the Fotovista group.
www.fotovista.com
bando_bot
Hi:
Im sorry to say your sales service has been absolutely shambolic. This product better be shiipped right away, and better reach me by tomorrow at the latest. Im bitterly disappointed in the treatment Ive recieved from you.
sincerely
Kevin Malone
- Show quoted text -
On Wed, Jun 11, 2008 at 6:41 AM, Mark Derby wrote:
Dear Sir,
Still don't have the fax maybe if you sen dit by e-mail using jpeg or pdf it'll be easier.Thanks
De : kevin malone [mailto:kvnmalone@gmail.com]
Envoyé : lundi 9 juin 2008 15:21
À : m.derby@pixmania.com
Objet : Re: Order No. CCL084846768
hi:
please confirm that this has been dispatched.
thanks.
Kevin Malone
On Mon, Jun 9, 2008 at 9:18 AM, m.derby@pixmania.com wrote:
bando_top_focus
accueilpixdvd-jeux-videopixphoto-camescopepixinformatiquepixtelephonie-pd a-gpspiximage-sonpixaccessoires-consommablespixelectro-menagerpixenfants-jouetspix
pix
Dear Mr. malone,
Thank you for placing an order with PIXmania.
You purchased your item by Credit Card on www.pixmania.com.
In order to validate the details you entered on our site, please send us a copy of the documents below, stating your order number CCL084846768, to m.derby@pixmania.com or by fax to + [protected]:
* A copy of your passport or driving licence
* A utility bill matching your delivery address (gas, electricity or landline telephone bill. Please note that mobile telephone bills will not be accepted).
These documents are required for payment security purposes and are essential to approve your order.
We cannot proceed with your order without this information.
We hope to be able to process your order soon. Thank you for your understanding.
Best Regards,
felix
James Felix
Customer Service Director
trait
To request any further information, please contact our Customer Care
Service on page:
www.pixmania.com/ie/uk/c_action/faq_clients/index.html-
PIXmania is part of the Fotovista group.
www.fotovista.com
bando_bot
Reply
Forward
Mark Derby
Dear Sir, I received your documents thankyou, your order will be validated as...
7:43 AM (15 hours ago)
kevin malone to Mark
show details 12:19 PM (11 hours ago)
Reply
Hello:
can you please tell me why my order has not yet been validated and shipped. this is totally unsatisfactory. I am going away on 2 weeks holidays on friday, and I need the delivery in advance of this trip. Please let there be no further delays, and please give me an explanation for what is going on with your service.
sincerely
Kevin
- Show quoted text -
On Mon, Jun 9, 2008 at 9:18 AM, m.derby@pixmania.com wrote:
- Show quoted text -
bando_top_focus
accueilpixdvd-jeux-videopixphoto-camescopepixinformatiquepixtelephonie-pd a-gpspiximage-sonpixaccessoires-consommablespixelectro-menagerpixenfants-jouetspix
pix
Dear Mr. malone,
Thank you for placing an order with PIXmania.
You purchased your item by Credit Card on www.pixmania.com.
In order to validate the details you entered on our site, please send us a copy of the documents below, stating your order number CCL084846768, to m.derby@pixmania.com or by fax to + [protected]:
* A copy of your passport or driving licence
* A utility bill matching your delivery address (gas, electricity or landline telephone bill. Please note that mobile telephone bills will not be accepted).
These documents are required for payment security purposes and are essential to approve your order.
We cannot proceed with your order without this information.
We hope to be able to process your order soon. Thank you for your understanding.
Best Regards,
felix
James Felix
Customer Service Director
trait
To request any further information, please contact our Customer Care
Service on page:
www.pixmania.com/ie/uk/c_action/faq_clients/index.html-