Pitney Bowes
reviews and complaints

Package has been sitting in California for over a month! Been tracking it; needed package ASAP. Tried calling customer service but there really is no valid contact available. Phone system is circular just for sales ... not to address customer needs. I tried calling every department just to speak to someone who might direct me to the right department but they just transferred me and no one could assist. I have never experienced such run around practices as this company. Should have a clear customer service number where there is someone who answers the phone and can actually assist in tracking a package. Tracking via internet showed the package sitting there for over a month. Unbelievable. Left phone and e nail for them to contact me as well. So far no response whatsoever. I will tell vendor to find someone else to handle their shipping or lose customers.

Dear sirs
I purchased item no [protected] queen boadiceas castle on 21/06/2020 through e-bay.
Tracking no upaad000000006992412.
The package was to be shipped from newburgh usa to birmingham uk
Since 27/06/2020 I have received no feed back about my parcel which appears to be stuck in erlanger ny. The ups ref is 9405509205568692590704. All I want is current feed back on the status of my package or a refund for the purchase and service not received.

I have 3 orders, 2 from China and one in the U.S., that involve Pitney Bowes as the shipping Partner. The 2 from China arrived in the U. S. in early May and I'm waiting on PB to get them here! The swim suit order is coming from within the states. Below is the message I received from Swim and Sweat...

Hello Leslie,

Our records show that you made a purchase from us in late May and it appears that your package has been delayed in getting to you. We sincerely apologize for this delay. We have been working with the shipping carrier of your order, Pitney Bowes, to expedite your package. We have been advised that there was a significant increase in overall eCommerce orders over the Memorial Day Weekend which caused a backlog with all shipping carriers, including Pitney Bowes. We've since paused all shipping with Pitney Bowes and are using other carriers including the United Postal Service and UPS.

The tracking number for your order is: 4203230992748927005464000000085617. You can track the package using this link: https://pitneybowes.shipment.co/track.
Should you have any questions, please reply to this email and I would be happy to help.

Thank you for your business and continued patience.

Sincerely,

Customer Support Team

[protected]

[protected]@swimandsweat.com

If you need the info on the two items from two businesses in China that have been in the States since May, let me know. Very disappointed!

Leslie Reimer

Do not use any company that mails your package with pitney bowes. You have had possession of my package since may 14, 2020. I have no idea where you are sending this but it's obviously not to my address. I have tried to contact anyone in any department to try and resolve this but constantly hung up on. This is the worst company I have had the displeasure of dealing with. The vendor will not reimburse me because these clowns keep mailing this parcel all over the united states.
My suggestions would be to apply the logic that you are blessed with and try to reform your absolutely disastrous system.
Here are my 2 tracking numbers.

YT2013221272039634

92748927005390000104743693

I don't expect to get an answer but I will make this matter known.

May 17, 2020, 1:26 am
Picked Up by Shipping Partner, USPS Awaiting Item
HAWTHORNE, CA 90250
Shipping Partner: PITNEY BOWES
Your item was picked up by a shipping partner at 1:26 am on May 17, 2020 in HAWTHORNE, CA 90250. This does not indicate receipt by the USPS or the actual mailing date.
Where is my package? USPS Not received it yet! e mail is harleygirl9754 @yahoo.com

I am a victim of identity of theft and electronic harassment. I received numerous state, Wells Fargo and AAA mail with what looks like the same postage meter with specific range of numbers and incomplete QR code. I find it hard to believe that that all these institutions use the same incomplete QR code and the numbers listed are well within 500 of each other. I've attached pictures.

We began receiving emails this summer that "Your Lease is Ending Soon-Time to Renew." Since we have had billing issues with PB in the past, we shopped around and found a better deal. We called the PB rep to see if she could match (willing to give them the business if they could). She said no, she could not. We were under the assumption our lease was up at the end of August based on her emails and signed a lease with the new company.

It turns out our lease is not up until 7/2020. Her emails were totally misleading and deceitful. When I called her out on it, she replied that I would have to contact the leasing department and I've never heard from her again.

After further review, we did renew our lease in Sept of 2017 for 3 years so the lease term is correct. However, we were supposed to get a 20% discount when we did renew. They gave us the discount but then started charging $21 a quarter for Valumax - basically insurance on the machine. This was in the small print on the lease renewal. We had so much trouble with this renewal (they set up a second account and were charging us twice) that we never noticed the Valumax charge.

Customer Service is no help at all and we will never do business with PB once our lease is terminated next year.

I have a grievance against Pitney Bowes. I have been a loyal customer of a leased postage meter for 28 years. Last year we decided to take another route for postage. I calcualted that my 42 month lease contract [protected] was signed on Dec 22, 2015 and would expire as of June 21, 2019 I paid my balance through the expiration and returned my meter in good order.

Pitney Bowes is demanding I continue to pay quarterly payments into next year.

Their justification extends back over a decade. Contract A203646001 in Oct 2009 was for $142/quarter. In April 2012 I called their representative and let them know I was not going to renew my contract because I had better quotes from other companies. Their representative told me they would match this but I would have to sign a new contract for $99.40.

On 4/25/2012 I signed contract A203646002. The disagreement occurs here, where I understood that this new contract over-rode the prior contract and had a start date of 4/25/2012 and a 42 month duration ending 10/25 2015.

Following 4/25/2012 Pitney Bowes immediately started billing me at the new quarterly rate of $99.40 showing that they now were honoring the new contract and no longer enforcing the old contract.

Contract A203646002 ended 42 months later on 10/25/2015. This corresponds to the phone calls I received in Nov 2015 from them stating that my contract had expired and they would raise my rates if I didn't re-enter a new contract. I did enter another 42 month contract [protected] starting on Dec 22, 2015. As such, the end date of June 21, 2019 is valid.

Now Pitney Bowes says I have to continue paying. My lawyer has advised me that their contractual interpretations are incorrect on a number of levels.

1) He wants to understand how I had 2 active contracts for 1 machine during that period following 4/25/2012. One can not have 2 contracts for 1 machine, and their actions clearly shows Contract A203646001 was voided on 4/25/12 when they started billing me at the new A203646002 contractual rate.

2) Their arguements rely on contractual evidence from 2009 and April 2012, both of which are beyond the 7 year statue of limitations. The only valid contracts are the last 2 contracts A203646002 and contract [protected], both of which were paid in full to the completion of their terms.

I have spoken with dozens of Pitney Bowes representatives, most recently JoAnn Brown to no resolution. Pitney Bowes is insistent on collecting 2 additional unjustified payments of $124.12 from me no matter the reasoning.

I have leased my postage meter from Pitney Bowes since 5/2005 and am on a month to month contract. Last September (2018), we ordered ink/supplies that we never received (from Oliver Garcia). He stated he could not confirm our account (off shore and hard to understand). We asked to speak with onshore supervisor and he refused. After numerous calls, we spoke with ‘Jaimie' who said they could not ship to our suspicious account. Neither of these persons now work at Pitney Bowes and apparently all notes have been removed from our account. My payments and credit is perfect so this made no sense! We could not use our machine since 9/7/18 and had just loaded a lot of postage $ onto it. We used stamps for several months and finally had to get a new acct with Neopost. Pitney Bowes forged a signature to renew until 2021 and are charging me for machine. They refused to give us address to return and stated it had to be in original shipping box from 2005! I have continued to make payments because of their threats until this past March. When I called to dispute, the person in India stated he would give me $900 credit if I sent him a check for $2200!?!? Scam! They have now sent me to collections for balance of their lease until 2021 although I am month to month. They are charging huge monthly late fees and 19.78% interest. This is consumer fraud! I am seeking legal council.

They lost my parcel that I ordered off eBay from America and sent me someone else's all very well getting a refund which is due to come but what I ordered I can't get anywhere in the UK and the seller posted me only one they had left I'm really annoyed that my parcel is either lying around in your depot or someone else has got it, it was only a teddy but that's not the point I want to order again from eBay from an American seller but don't want to in case the same thing happens. My tracking number was UPAAC000000025930432 and whilst I had an email from Pitney apologising it's not good enough when they just said go to eBay not attempt to say aww we will look into it for me they couldn't care less.

I have never despised a company more than Pitney Bowes. I truly can not express it enough to anyone how absolutely brain dead and incompetent the entire staff is. I have been dealing with this company for just about 3-4 weeks and I am in complete awe that this company even exists. We have had our postage machine for about 4 weeks now and it's still not even working yet. These people are absolutely terrible and please take mine and the other 900+ reviews and DO. NOT. USE. THIS. COMPANY. I wish my company would have done their research on PB before buying any products.. I promise you will regret it if you use this company

PB offers virtually no customer service. They call you like crazy to sell you ink and supplies but try getting them on the phone if you technical support.You'll need over an hour before some goon picks up. Also beware of the rigid requirements when you want to terminate your contract. you must send a letter during a very specific time frame .

This company keeps its customers through trickery, and loop holes. Too bad they can't provide good enough service to warrant customer loyalty.

I have requested cancellation of this account 3 separate times, to be cancelled effective as of the upcoming renewal, which by the way, you do not disclose on any of your billing notices.

This is my last attempt to cancel this account. This is bordering on fraudulent
practices and harrassment as you will not respond, yet you continue sending
me renewal notices.

If I do not hear from you regarding this account I will file a formal complaint
and possibly initiate a class action lawsuit against Pitney Bowes. There are
thousands of pissed off clients and ex clients that would love to get in on
that, as well as a couple well known class action attorneys.

Sincerely,

Brady Schmidt

I just wanted to make sure that everyone was aware of how the Pitney Bowes Grinch stole christmas from an old lady!
I purchased a fox fur coat for my mom on ebay - great deal - $57.00
Thought after years of having nothing and now undergoing cancer treatment it would brighten her spririts.
The vendor sent it via Global Shipping and now Pitney Bowes is the Grinch that ripped it off. Liquidated is the word I think.
$5000.00 coat for reimbursement of $57.00 not bad business PB ... can you teach me how to stand behind "self benifiting" terms and conditions?

To whom it may concern;
We have a purchase power acct #[protected]. In the last month we started to receive rental invoices. Which we have not received prior. At first they were for May thru Aug 2017 so I didn't think much of them and paid the $117.99.
The following week received 12 invoices some of them dating back as early as April 2016- Inv#[protected] receiving end of Sept 2017 due Oct 25th. I did make a payment of $470.52 intending to call which I did today. Questioning receiving invoices that are from last year?
I recently received another 11 invoices, seriously... I feel we should be compensated for not having anyone contact us saying there was a problem & just sending invoices asking for payment right now. We were completely not knowing that rental invoices were not being paid.
I would appreciate Pitney Bowes making some sort of compensation to our account in good faith.
In my phone call today with Jaz who she said discussed with her floor manager- Luke B, case #[protected]. Which I also received a email confirming.
This seems crazy that a big company like your would not try to satisfy the customer over the phone & now I'm having to spend more time writing this email. She acted was if it was normal to send invoices out over a year old & no apology for the shock, large payment owing or anything. Just oh if you need more time, that was the best she could do.
I'm hopeful that you can make some sort of credit to our account & in the future since you have always had my contact email, inform us of issues.
Lori Benton

After months of not getting our issues resolved by Pitney Bowes and unable to use our meter, we finally were left with no choice but to cancel our account.

Even after we cancelled, they couldn't even resolve our cancellation. We continued being billed $32.31 / month, months after we sat on hold for 45 minutes and finally cancelled with them over the phone. Yes, we're still being billed months later. What was their solution after sitting on hold for another 35 minutes? "We'll be refunding you that amount plus the last month's charge as well."

Pitney Bowes, in my experience, has been one of the worst vendors to work the face of the earth. I cannot recommend them unless you want problems like we had and you have hours and hours of free time to sit on hold, and buckets of money which you don't mind parting with, and possibly never seeing again.

Incident date: 9/25/17
Case #: [protected]
Our payment was made on-line 2 days before the due date of September 17, 2017, which falls on a weekend. An email confirmation was received and the verbatim wording says, "Your payment has been successfully processed as reflected below:
Payment Amount: XXX
Payment Date: September 15, 2017
Confirmation code: XXX"
It comes out of our bank account on September 18, 2017 and we get charged $35 late fee.

Pitney Bowes' argument is their fine print which says, "Please allow UP TO 2 business days for your on-line payment to PROCESS." I have an email (copy attached) that confirms my payment HAS BEEN SUCCESSFULLY PROCESSED on 9/15 /17.
Our payment is not a credit card card payment but an ACH direct payment.

BOTTOM LINE: PITNEY BOWES HOLDS ITS CUSTOMERS TO A STANDARD OF COUNTING BUSINESS DAYS, BUT THEY COUNT CALENDAR DAYS FOR DUE DATES AND THEIR 27 DAY BILLING PERIOD. DUE DATE MEANS 2 BUSINESS DAYS BEFORE YOUR DUE DATE AND IF YOUR DUE DATE FALLS ON A WEEKEND IT MEANS 3 OR 4 DAYS BEFORE YOUR DUE DATE; "UP TO" 2 BUSINESS DAYS MEANS - "DEFINITELY 2 BUSINESS DAYS OR LONGER IF WE FEEL LIKE IT"...At this point I was condescendingly asked by MARIE (customer service supervisor), if I knew what business days are? [Really? You're going to insult my intelligence?]; YOUR EMAIL CONFIRMING YOUR PAYMENT WAS SUCCESSFULLY PROCESSED DOESN'T REALLY MEAN IT WAS SUCCESSFULLY PROCESSED, IT SIMPLY MEANS "WE RECEIVED YOUR PAYMENT" - This was the explanation I was given for my misunderstanding that processed doesn't mean processed.

To companies making postage provider decisions by researching reviews:
Use Stamps.com, Amazon, or (yes, even) USPS.

To summarize our late fee removal request denial explanation:
1) "Up to 2 days" means to me that it could take AT THE MOST 2 days" but to PB it means it will definitely take two business days - at the very least.
2) "Successfully Processed" doesn't mean successfully processed, it means successfully received into our system to be processed at a later date because there's no one in our office to process your payment at 3:00PM on a Friday. (Actual explanation - so #3)
3) Pitney Bowes adds another BUSINESS DAY to the already UP TO 2 business days since the bank day changes to the next business day after 1:00 EDT - PB doesn't really care what time zone you happen to be and their system - that can't instantly process a payment when it's sent via ACH, most certainly can't be expected to make adjustments for time zones.
4) All this and they have the nerve to question my intelligence?

Litigation, anyone? [NOT A THREAT, JUST A SUGGESTION TO OTHER CUSTOMERS AND/OR POTENTIAL CUSTOMERS.] However, the consumer advocates and the states' attorneys general tend to appreciate what consumers can see and what consumers can hold in their hand, like email confirmations. They also like words to mean exactly what their definition indicates. And they really frown upon condescending remarks to the consumers to whom customer service reps earn their paycheck to serve, i.e., "Do you know what a business day is, ma'am?"

Your $35 late fee may cost you a lot more than it costs us. Oh, and capital letters were necessary.

This is by far the worst company we’ve ever had to deal with in nearly 30 years of doing business. They demand payment for amounts which aren’t due. Then when you ask for the invoices they simply turn your machine off with no explanation. After we cancelled our lease and sent payment for the remaining term they replied we owed them over $1, 000 more! When asked for an explanation they replied;

“As a result of termination of the lease agreement, prior to the end of the contractual lease term, Pitney Bowes incurs incremental costs related to inventory, logistics, support staffing and corporate administration as well as disruption to our business and cash-flow planning.”

None of this is in their contract. They simply try to invent whatever they can to fraudulently collect more money. In addition over three months later they have over $3, 000 of our money we prepaid in postage which they haven’t returned.

Nobody should do business with these thieves!