Pitney Bowes
reviews and complaints

BEWARE ! This company's agreements are extremely expensive to get out of. They will send you invoices with dates that are as much as 3 weeks prior to your receipt of the invoice. They sit on these to collect late fees. They use a lock box system to collect payments, and there are many errors with misapplied payments. They will also charge late fees on unpaid late fees, although they claim they do not do this. There are hidden charges that are NO WHERE in the contract. I have documentation to prove all of this if anyone is intersted. Their customer service is also very poor (with few exceptions) and nobody follows through. They are the only vendor that I record who I spoke with so the next month I can refer back.

I worked for PB govt solutions on a contact to a gov agency. they mistreat their employees like no company I have ever dealt with. I have worked for huge corporations for years and never experienced anything like this. we were not allowed to bring our personal belongings to our desk. we could not carry a cell phone. they cut our breaks from 15 mins to 10 mins and would regularly tell us we could not take lunch. they created a policy that no employee could have a writing utensil unless they had spc permission. no pens, no pencils. they only gave us 30 min lunches and the facility was so far from anywhere, you were forced to bring a lunch or eat out of the vending machines. they instituted an attendance policy a yr and 3 months after they started the operation and said it went back 3 months. if you were even a minute late, it was a tardy. 3 tardies got you a verbal warning. 4, a written warning and 5 final warning. the tardies are on record for one yr. same thing with absenses. we had to go through a security check point every time we came in and left (even to go on break). women could not wear an underwire bra. you couldn't wear regular shoes b/c they have metal in the sole. PBGS made my dept stay for 8 hours a day even when we had NOTHING to do. they wanted to bill the govt agency for as many hours as possible b/c they made so much money off of us. we certainly didn't see that money. terrible mgmt with no communication or leadership skills. I heard recently that the head mgr of this location walked out. it's a terrible company. don't work for them! they still have not paid me for my last two weeks and the HR mgr only called me after I sent an email to all the executives and the head of the govt agency (who is appointed by the president of the USA). the HR mgr claims that he did receive my last three emails. they have no scruples, no ethics and are morally bankrupt.

I advise anyone who is looking to lease a postage machine from Pitney Bowes to STAY AWAY from doing so.
Please just go to one of the new online postage places. For a small business the machines are expensive and so slow! I signed a 60 month lease! I feel like I will never get out of this thing. Please do all your research before getting sucked in.

I have been receiving multiple Pitney Bowes flyers via US Mail every week for almost two years. Upon receipt of the first flyer, I called PB and asked that the organization be removed from their mailing list as we have no use for their services. I was assured it would be.
Over twenty-five phone calls and two years later, guess what- I'm still getting the flyers! I wish I could file a harassment lawsuit. What a waste of my time. And what a waste of paper and money on their part. Even if I might need their products in the future, after this, I would not even consider using this company.