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Pipeline Data Services / Unauthorized fees, poor customer service

1 United States

I've used this company for about four years and no problems until a month ago. We are a seasonal business (sell at art shows) and aremainly closed for business 7 months out of the year. Pipeline Data (P.D.) allowed us to deactivate our account during our shutdown so we would not have to pay fees for statements, etc. This notice can be sent by fax which we have but no one from P.D. will acknowledge our fax. We do have proof the fax connected as we send our faxes through The UPS store and the provide proof.
Now we received a letter saying we are going to charged some PCI compliance fee of $185.00.
When I call them all I get is the run around and when I tell them my merchant I.D.# they say it isn't even in their system!
They did say if I didn't pay their fees, it will "be reported to collections".

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