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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon hard to turn on

The main tv with the dvr recorder has no picture every time I turn it on. The extra tv in the other
room seems to work fine. It's getting to be a pain in the but every day. I just want to turn on tv and
get a picture every time. I have to unplug it and turn it to channel 4 with my tv remote. Then I turn
on the dvd player. Then I have to turn off my dvd player, and then I have to push Video 1 on my tv
remote. Then I get a screen that says press menu to watch fios. That's an awful lot of work just to
watch tv. The problem just started a few days ago. Can't figure out why. Please help!

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5:59 pm EST
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Verizon bad service

Directory assistance is definitely not what it used to be - 9 out of 10 times they are unable to find the number needed. In the age of the internet I don't understand how that is possible.

Today I had the worst experience yet - called 411 from my mobile phone at 11:40 today and asked for the number of a Ben Franklin Crafts in Glen Allen, VA. She asked for the street address (I didn't know off the top of my head). I gave her the road that is literally right across the street. The rude woman told me there were 25 locations, none of which had a Glen Allen address and she refused to read me the street names for me to narrow it down. I started to give her more detailed info and that #itch hung up on me.

My 8 year old could find a number better than them.

Horrible service!

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5:27 pm EST
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Verizon extremely difficult to order

I ordered verizon FIOS service online Feb 3, 2010.
It seemed a good deal to get a modem and a wireless router and installation free.
I heard about the screaming fast internet and I want to have one.

It's already March 1st but I still don't have any internet service. I never imagine myself not hooked on the net one day but it's been already 1 month.

They emailed me to ask couple forms of ID. They emailed me and asked me to act within 24 hours. The options are either fax or Us mail. How can anyone make US mail within 24 hours? I've got their email 6 PM on Friday. I thought that was stupid.
I faxed three different ID forms.

Couple days later, I've got the second request for IDs again. I faxed them again. This time I called the 888 number the next day because I didn't get any confirmation email. The representative said they didn't get all pages. So I faxed them(only the missing pages) again. I didn't get the confirmation letter again. I called again. They didn't get any fax but the first time(Feb 8). I called them 4 hours later to make sure they've got the missing page. The representative told me this time they've got everything and transferred me to the installation department.
I had to wait about 14 min to get someone to answer. They asked me phone number. I told them I am ordering internet service but I don't use the home phone. After talking 2 min, she found out I was ordering FIOS not DSL. She said it's different department and transferred me again. I had to wait another 15 min. The representative asked my phone number. When I told me my phone number, he said "this is not verizon number". I told him that it was about FIOS not telephone. Then, he asked me "how may I help you?" I was very frustrated at that moment. I said "I am (really really really) trying to get FIOS installation." He scheduled me for the next day and that was good.
I think people who work for verizon should be get some training instead of making the customers frustrated. If I called the installation department, they should expect that. If they have any general phone number, the person who transfers should explain not the customer.
I've read too many complaints about Verizon but still want to try out. I hope they do better service because that's what they are selling.

-Hana

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sosdogs
, US
Jul 11, 2011 11:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I won't go into specifics. Suficit to say I tried online, I tried going to a store, I tried by calling to BECOME A CUSTOMER! I tried ELEVEN times, and every single time they go the order wrong! Sometimes I was on hold or 1/2 hour while they confirmed, and they STILL got it wrong! How can any company be so incompetent? I would call to straighten it out and they would either put me on hold on literally (twice) hand up on me! I would call back to cancel and the "retention" department would sweet talk me into how they could fix it. One time she said it was so screwed up it couldn't be fixed and we would do another order.OK, One more time (was this #9 or #10?) Everything perfect on the phone, then THREE TIMES that it was perfect talking to them, they got it wrong on the written confirmation (which is what counts). Always charging me more than they quoted of course. I finally was so frustrated I was in tears and cancelled. I will stay with comcast and endure the pixelations and blips. At least their customer service is decent.

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sn7
Germantown, US
Jul 20, 2010 3:17 pm EDT

VERIZON’s FIOS or FIASCO?

Pardon the grammer but I am too pissed and burnt with Verizon to focus on grammer. You will get the message

1. 13 Jul 2010 I ordered for Verizon FIOS Double Play (Order Number MD00065996251).
2. 14Jul 2010 I spoke with a customer rep to cancel this order as I wanted to place an order for a triple play. He cancelled the order
3. 14Jul2010 I placed the triple play order (order number MD00065912765).
a. This is a triple play which carries my existing phone number to the new service
b. Usee the welcome20 link for moving center rebate
c. Is scheduled for 22nd so that I can get the house security via FIOS phone line.
4. After that I keep getting emails about previous order and not the new order! I get concerned and so call them to inform that.
5. I spend a total 6 hrs with 8 different customer reps and waiting! - trying to get this fixed.
6. I sent them pdf copies of my order and they say they can not find and they can not cancel.
7. Over the email, I always get emails that they can not help due to technical difficulties. And they are supposed to be a technical company?
8. Everytime I call these are completely confused and each time tell me that you can not find the new order and that the old order was not cancelled. Infact, on 16th I spend hrs, missed an important meeting trying to get it fixed and the customer rep said she will fix it and inform be be the end of business day - obviously - it was not done!
9. 17th July - still kept trying- once again today the customer rep said the old order is not cancelled but she has gone ahead and cancelled it. However, I have received no confirmation and online order status still says it is active. She has no clue of what order I placed or order numbers in her system. It was a weekend and I had to go to work (different city) because that is where my order number was. She told me she will call me at 4 pm to so that I could get that number by then and will work on the other order which is not showing up - but once again no call!
10. I kept calling after 4:30 and kept getting bumped around or disconnected. Finally they closed at 5 so had to wait until next day.
11. Kept trying on 18th - no use
12. Kept trying on 19th. Finally one of the emails worked and I got this response:
Dear ********
Thank you for contacting the Verizon eCenter. My name is Ebony, and I will be responding for Patricia. I apologize for the troubles you have experienced with locating your order. Regrettably, we are unable to assist you via email. In order to provide you with the best customer service, please contact our Consumer Sales and Solutions Center directly at (800) VERIZON or [protected] Monday through Friday between 8:00 AM to 6:00 PM, Local Time. You will be prompted for your telephone number by our Voice Response Unit. To ensure protection of your personal account information and expedite the handling of your request, please have your Verizon account number or bill available. Our representatives will be happy to help you with your inquiry. The department to which we have referred you will be able to assist you. If you have any additional questions, please let us know. We look forward to serving you. Thank you for using Verizon. We appreciate your business. Sincerely, Ebony
13. I call - goes to wait for usual 15 mins... after abt 25 mins I reach the right person, and while she is working - she puts me on hold and after another 15mins is disconnected.
14. After that I keep trying to call and the procedure is:
a. Call them
b. Wade through the million options to reach your person
c. Wait again
d. They take your order information a million times
e. They they look into it
f. Then it either gets disconnected or they fwd your call to another person and you are again on step 13c.
g. They will not solve the problem.
15. Finally after more calls and emails they managed to cancel the order and get my triple play order in.
16. I get an email for order verification - which I checked and was scheduled for 22nd.
17. So, i apply for a leave, which gets approved and move things so that I am at home on 22nd for these guys
18. Then I receive an email saying that have on their own changed the installation date to 28th July2010
a. What happens to my leave - Is Verizon going to pay for my salary?
b. What happens to home security which needs the FIOS line and is scheduled for that 22nd because of FIOS installation date - Is Verizon going to be responsible?
c. They mess up simple things - hwo would they handle number transfer?

Conclusion:
After wasting days and days trying to get a connection and all this stress and discomfort - it is official - VERIZON is a highly unprofessional company.

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2:05 pm EST
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Verizon billing

After reading several other complaints about Verizon, I couldn't help but add my experiences. Every negative comment regarding Verizon is true and I have also experienced myself over the years. I've had Verizon home telephone services for many years, ONLY because that is what is available in our area. I have no other option. When I talk to the customer service reps, most have been nice people and they apologize for the billing errors, offer you things to appease your anger and not lose you as a customer, only to have me see on the next bill that nothing they said they would do got done. You end up on the phone with customer service every month until they get it right, sometimes that takes several months. ALWAYS write down who you talked to and the date you talked to them and exactly what they said they would do...because several times I've been told they have "no record of that".
My most recent frustrations is that I switched from Comcast cable to Verizon Fios to bundle my services in hopes to save money, and have been regretting that ever since. It's only been two months, and it's been a nightmare. I was told I'd be bundling my services and could have a gift card sent to me OR a certain amount of savings on my bill for the first 6 months, and I chose the savings. Well, so far my bills do not reflect the price I was quoted, and the first time I called to "fix" that, I discovered that they billed me for certain things that I did not request, so they removed those and brought my bill down, but still not to the quoted price but said my first bill is higher due to pro-rating. Ok, so I expected my next bill to be what I was quoted. NOT! The next bill was $55 higher than what I was quoted. SO, called again only to find out that what I was quoted "doesn't exist" and they don't know why I was quoted that price and they can't change it to make it that. Oh, and of course last month they offered me free HBO and Cinemax for my inconvenience, only to have me not see that happen, and a week later had to call AGAIN and they said it was never activated! Surprise, surprise!
Aside from the billing B.S., our cable service stopped working on one t.v. on a saturday. We called the help # and they walked us through troubleshooting and determined we need to unhook our box and take it to the Verizon store and switch it for a new one. Get to the store and they tell me they have no record of this person who told us this and they need to have that in their system before they can give us a new box or else it won't be activated and since it's the weekend (a holiday weekend at that) they can't get that resolved for another 3 days! UGH! We've never had problems like this with comcast, and if it weren't for the $180 charge to cancel our services, we'd be so done with Verizon. As soon as our contract is up, we're dropping them. YOU SUCK VERIZON!

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Donald
,
Oct 07, 2008 10:28 am EDT

Had Verizon Fios for 13 months. Every Month the bill was deducted EFT between the 17th and 20th of the month. Checked my Accounts on OCt 6, 08. $79.98 taken from my acccount without authorization. Spent 1 and 1/2 hours on the phone and still no explanation, Cancelled the Fios. What terrible service.

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Vivek Bhatnagar
,
Nov 16, 2008 6:10 pm EST

I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. I have called them multiple times and each time they say the bill is being mailed and I would get it in 3 business days. They say that the orignal bill was emailed to me, which I never received. I have no clue why I was charged $198 bucks, when I signed for a $79.99 a month plan with no installation charges. am totally disappointed in Verizon.

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DonnaD
Mineola, US
Dec 10, 2008 5:56 pm EST

In October I, regretfully, enlished Verizon Fios as my tv/internet/phone service at the rate of $65.00 per month for 6 months and then $95 thereon. The deal sounded too good to be true and, as it turns out, is. Today I received my first bill of $291.00! I placed a call to Verizon and they explained to me (which they never mentioned at the signing) that they prorate your bill and, depending on when the installation takes place within your cycle, you are responsible for additional fees. Oh, and coincidently, they had forgotten to give me the $30 discount on my original bill as well. So, they were able to "do me the favor" of reducing my bill to $231! I don't know but if you add 65 + 65 it equals $130 -- where did the other $100 come from. I will place another call tomorrow to rectify that and then will call my local cable company to switch from Verizon. Consumer beware -- look for all the loop holes and be sure that you'll never get a bill for $65! In addition, for all that money the digital signal stinks -- my television screen constantly freezes within frames. Verizon is the worst!

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heather
, US
Jan 02, 2009 3:54 pm EST

It is a nightmare to have FIOS.
Their departments are a really mess. I made the order of triple play, which is TV, phone and internet. before the installation, they sent me an email and I found that there was no phone service. I called them and they gave me a different order number---that is the begin of the nightmare.

They keep sendming me different bills. The triple play is much cheaper than paying them separately and now they are sending me bills to the TV and internet, and to the phone. I called them, many times, ask them to combine the service and the bill. But someday, the internet was gone and when I called again, they said that I did not pay for the phone! I was totally confulsed because the online acount I opened shows the balance was zero and their billing department also said I don't have unpaid bill. After made a dozen phone calls, I was really upset and said that just send me some bills and connect my internet!
The internet was re-connencted and now i have a new bill with TV and phone, no internet on it!

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amw
Malvern, US
Feb 05, 2009 3:04 pm EST

This was filed with the PA Attorney General's office
During the month of June 2008 I used Verizon FIOS for TV and telephone service. In that time I received a two year contract from Verizon that I was required to sign and return within thirty days in order to get the promotional rate. Because I was not satisfied with the quality and level of customer service, I chose not to sign the contract and switched my TV and telephone service to Comcast on 6/29/2008. I notified Verizon of my decision via the customer service number and they instructed me that I would no longer be a customer after 6/30/2008. On 7/1/2008 I contacted Verizon and a representative picked up all Verizon equipment.

I paid the bill for June. On or about July 7 I received a bill for service from July 7, 2008 to August 6, 2008 for $82.50. I promptly contacted customer service because I was no longer a Verizon customer during that time. I was informed by a man named Eddie that the bill was sent in error and to disregard. He stated I would receive an invoice with a $19.59 credit, which was sent about a week later.

In August I received an invoice dated 8/7/2008 that included the charge for $82.50 and an early termination fee of $119.00. Because I did not sign the contract and transferred my services to another provider within thirty days, I am not responsible for the early termination fee and I was not a Verizon customer during the time in which I was billed. I sent copies of my last bill that was paid in full, a copy of credit invoice that stated FINAL BILL on the bottom, and a copy of the bill dated 8/7/2008 with a brief explanation to the Correspondance Address listed on the bill as

PO Box 9002
Annapolis, MD [protected]

I requested they corrected their billing system and respond when this was resolved.

In September I again received the same bill. I then resent the exact correspondence I sent the previous month with a copy of the bill dated 9/7/2008 and the request to please promptly correct the billing system to the billing address listed as

PO Box 9688
Mission Hills, CA [protected]

In October I received the same bill so I began calling the customer service number [protected]. On October 20 at 10:01AM I spoke with Christy who told me that I have no outstanding balance. According to their system, my account had a zero balance. After explaining that I continue to receive the same bill for three months I was given the FIOS Direct number at [protected] where I spoke with Terrence who again confirmed I had a zero balance. He then gave me the number to the Billing department at [protected] where I was connected to Jeff who put me on hold and then transferred me to Connie. She transferred me to Financial Services because she stated they did not know why I was being sent a paper bill when I had no balance. I spoke with Iesha in the Financial Services department. After explaining the situation, she confirmed she did see a charge of $176.59 on my account and then asked “How do you want to pay.” At this point I asked for a supervisor and was told she had none. I asked for whatever department handled these issues and was given none. I repeatedly asked for a phone number, mailing address or some mode of contact to get this resolved and was told there was none. All she could do was process my payment. I stated I would not pay for services I did not receive. I asked her to please note that on my account and to have someone contact me. The call finally terminated at 10:47AM

On February 4, 2009 I received a notice from NCO Financial Systems, Inc. for a past due balance of $176.59 that lists Verizon as the creditor. As a direct result of Verizon’s intentional failure to act, I was denied credit on February 2, 2009

I require this negative mark be removed immediately from all 3 credit bureaus. A statement needs to be sent to TD Bank from Verizon and NCO that I do not have any outstanding balance and this was completely the error of Verizon and NCO. I also need to be reimbursed for the 4 hours I spent writing letters, making phone calls and filing this complaint. My hourly rate is $65, which makes the total $260. I cannot even estimate what this bogus negative mark on my credit has done to me in the long term.

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JRagus
Hatfield, US
Dec 12, 2009 7:22 pm EST

Verizon must be stopped with the jacking up of hidden prices on their bills.

I had FIOS now since April 2008 and ever since than my bill goes up and up every month with no explanation of WHY it is being raised. Sometimes they will even add packages I never ordered like Setanta Sports.

When calling FIOS, they tell me this is how it is and it's because I am making internatinal calls (which I DO NOT), ordering movies (I hate NetFlix for that) and ordering packages (I don't watch soccer so Setanta Sports would do nothing for me).

Last month I paid $168 which is raised by a few dollars from the month before, but this money they billed me $198. That is almost $200 for TV, Internet and my home phone.

How can a company continue to get away with stealing hard earned money from people with no logical excuse for why we are always being raised?

Now if I want to cancel they will hit me with a HUGE cancellation charge that I cannot pay for so basically I am stuck being ripped off month in and month out.

Is anyone out there that can do something about this and help the little people like me?

Happy Holidays. But Verizon, I hope you choke on your egg nog.

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Overitru
Pittsburgh, US
Apr 26, 2011 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

BE VERY CAREFUL WHEN EXTENDING YOUR CONTRACT WITH VERIZON! I called Verizon about my contract as it was due to expire. I wanted to find out my rate as if it was going to go up a lot as I was going to switch companies. The person that I spoke with said that my bill would only go up $5.00 per month and he could give me a better internet speed. In addition, he could continue to give me a $30.00 credit that I was receiving and free movie channels for 6 months. This rate would lock me in for 2 years which I didn't care because that just meant two years I didn't have to worry about dealing with increasing bills for my internet/cable/phone. Well, I got my bill and it went up $38.00 a month plus taxes. I am having to pay $13.01 for the movie channels instead of FREE, only getting a $20.00 credit instead of $30.00 and my package rate when up from $109.99 to $124.99. Not to mention that when I changed my internet speed it did something to my internet for two months and it was slower than dial up. I have now been dealing with this since January. I talked to numerous employees two of which stated they found the mistakes and yes I was getting over charged. When they try to give me credits for these bills they get denied. It is very fustrating. At this point, I am going to just cancel my Verizon service which is going to cost me over $300 in an early termination fee. But at least the $300 is better than the over $900 that they are over charging me for the next two years.

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RICKAMAVEN
WHITTIER, US
May 09, 2011 3:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I INSTALLED FIOS AS SOON AS IT BECAME AVAILABLE. MY $170.00 PER MONTH COVERS DSL @ 25, 000KB UP ANDE DOWN, PHONE. AND TV. I INCLUDED HI FI AND AN EXTENDED LIST OF CHANNELS. I CAN'T REMEMBER WHAT PROGRAM PACKAGE I HAVE BUT I HAD ADDED HBO0 AND REMOVED IT WHEN I FOUND I DIDN'T USE IT OFTEN ENOUGH TO PAY FOR IT.

I HAVE NEVER HAD A REP ON THE PHONE THAT WASN'T PLEASENT AND HELPFUL

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4everdone
Pittsburgh, US
May 09, 2011 3:21 am EDT

Your story sounds like mine. Up until the part about going to the Verizon store.
Yes, they SUCK

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calexo
Glen Burnie, US
Apr 04, 2011 3:33 pm EDT

Verizon has been notorious in my experience in fraudulently billing for services that I nor my wife ever ordered. We have no children and no one else has access to our TV. Yet, when we call and complain to Verizon about the services loaded on to our bill, the standard answer is "someone must have". In one instance last year, I had to write to the State Attorney General and the FCC to get monies refunded. I used to authorize autopay which I have stopped since once autopay is initiated, verizon wont send you a paperbill! That makes it too easy for verizon to rip off its customers. All utilities and Comcast will send you a paperbill even though the customer authorizes autopay. But, Verizon, will not. That is I suspect to prevent unwitting customers ever becoming aware of the fraudulent bilking that it indulges in. I have complained to the FCC about verizon's refusal to send a paperbill if one authorizes autopay, with no remedy. So, I now get a paperbill and pay monthly. But, it allows me to see how every month, verizon adds on services that we neither use nor ever asked for. For example, this past month, Verizon added "unlimited games, security bundle, multi-room DVR etc". When, I called and complained they agreed to take off the charges, in my next month, s bill! Verizon is the most fraudulent "big name" company that I have come across in my lifetime of TV usage. I am thinking of switching to satellite TV since I hear Comcast is no better.

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Verizon new monthly data fee

Knew phone I wanted; visited store to switch from AT&T. As of 1/18/10 Verizon GOUGES CUSTOMERS to add monthly $10 data fee for middle of road cell phones. I do not need data service as I have a blackberry from work & never access the internet anyway. My first & last trip to the Verizon Wireless store encountered employees who didn't listen, had to be prompted to get to the next step (even to look at phones). Employees were less than professional; one customer service rep blamed sales rep (to me, the customer) when a mistake was made. I told them they'd have a sale if someone in authority could waive the data fee that I do not need. Employee acted helpless (said "computer" was programmed to do it). Manager simply shrugged shoulders & blamed corporate. Horrible policy; poor service. Verizon lost a customer due to this ridiculous policy & money grab. And I'm telling everyone unless something's done about it.

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youngboi85
Omaha, US
May 27, 2010 11:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow, I think its great that we have Verizon employees that do show their true colors on here. They don't care on the phone, and they act like they are god when it comes to your bill, and when they screw up and you catch them, they still don't want to fix it. I have switched service providers due to the lack of customer respect, and the lies that they tell you on the phone. Why is it that this is the only company that forces you to have a data package on a multimedia CAPABLE phone? AT&T, T-Mobile, Sprint, U.S. Cellular, they all allow you to pick your phone and options. This is why corporate giants that think they have an edge on the market need to be taught a lesson. And as far as acting like a child, ball is in their court. The customer service reps act as if they have to take it out of their check to do a credit. I highly doubt that it is in anyway going to affect you, so man up to the mistake, and do the credit. Or go run and play in your sandbox.

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HatHat
Indianapolis, US
Apr 01, 2010 6:49 pm EDT

What are you five?

Im gonna run and tell everyone that Verizon was mean and wouldn't give me what i wanted, jesus your whole rant makes you sound like one big child and yet you wanted to be taken seriously i can just picture you crying and throwing a tantrum in the store for not getting your way. Little advice to you, you can't always get what you want and you need to eventually grow up and realize you're not the center of attention and just cause you don't get your way doesn't mean you should lower your mental stage to child like capacity.

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tbob3333333333333333333333333333
puma, US
Mar 12, 2010 7:03 pm EST

well were glad your not a customer. as far as the data plan it cant be waive for one single person what r u special. you want special treatment.thats not gonna happen. or you could just get a basic phone if you want to complain

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CSWv1
Tucson, US
Mar 08, 2010 12:19 pm EST

This is an ongoing problem. I found a blogger who is writing about his expereience with this issue - to the point of contacting the BBB. Visit the following link:

http://gaffi-rantomness.blogspot.com/search/label/Verizon

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Verizon deceptive practices

February 23, 2010

In Dec. 09 I decided that I had enough of my black berry and went into the local verizon store to see about a new phone. I explained to the employee that I am very water active and am interested in a water proof phone. She told me that they do have them in the store but if I where to call or go directly to verizons web site I could get a better deal. I went to the web site- not sure exactly which phones were water proof, I decided to call and make sure I got the right one. Verizon sales person new exactly which phone was best for me, after I explained how much time I spend on the water, she set me up with the water proof phone. I asked her a number of times to verify that it is water proof and her answer was yes. I then decided to add an additional line and get two of the phones and change my calling plan. Then I was transferred to an authority figure whom disclosed that this part of the call was recorded asked if I did approve all the changes and if I wanted any additional changes. I again asked him if the phones were water proof and his response was yes. I told him that was all I needed. About two weeks ago after kayaking my phone was broke and appeared to have water damage (phone got splashed but not submerged) I was surprised and called verizon that night. They informed me to call my insurance company but I felt that paying $39.00 for a manufactures defect wasn't right. The sales man informed me that he didn't think the phone was water proof, then read some spec's to me about the phone being able to go 112 meters underwater and that he will send a new phone out. I received the new phone yesterday and today it broke. I went kayaking but placed the phone in a zip lock bag due to recent experience. Got out of the water to discover it too got splashed and broke. Being very upset about this defective water proof phone I went into the store. There I discovered that verizon originally did not sale me a water proof phone and since 30 days have past I was stuck with what I have or I could buy a water proof phone. This is not acceptable. I feel that I was deceived during the original purchase. I feel that now the customer has to record all conversations with verizon in preparations of a dispute and to have accessible legal recordings for up coming law suits. I should be sent the two phones I had originally purchased, the car power chargers, a financial credit to my billing, and an apology. Thus far verizon representatives 3 sales people and 2 bogus managers have given me the run around and basically informed me that I am stuck with what I have and if I don't like it go elsewhere. Currently searching for pending lawsuits against verizon with similar issues, will contact better business bureau, attorney generals office, post internet add, local paper adds, and contact the local news stations, unless this is rectified with in 48 hours.
Sincerely:
Micah
[protected] currently not working!

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Verizon customer service

Verizon's Billing Department and Custoner Service really Sucks.

I have had Verizon FIOS for almost 12 Months now and I am ready to go back to Comcast. Why one might ask.

Verizon promises Promotion of HBO and Cinemax free for 3 Months, and then starts charging $22.99 per month for no reason. Calling Verizon to get an answer and get a Credit is another Task by itself, that I have given up calling them anymore, I use the live chat.

I once singed up for auto bill deduction from my Bank Account, and then stopped this feature on my account twice. Still has not taken effect and Verizon is still withdrawing my incorrect bill amount from my Bank account.

I am so fed up, so fed up with their service that I am ready to move to Comcast as of this coming week.

One night my call to Verizon Customer Service took nearly 80 Minutes, why? I called one service, after 20 minutes on hold Rep said we only service NY Customers. Gave me another number. Called that Number and waited another 10 Minutes and then was transferred to another number which disconnected. So called again and waited another 30 Minutes, finally did not get any right answer.

Short & sweet, if you can do without Verizon, don't get it, their customer Service really sucks...

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Verizon fcc and atty general complaint against verizon wireless

The following is an active complaint with the NC Atty General and the FCC regarding Verizon Wireless deliberately crippling the connectivity of customers who elected to stay on Alltel data plans. This would mostly affect people in fringe areas (though advertised as full coverage areas) An update to this complaint is that Verizon is retaliating by removing credits that we had been given because of previous service failures. Please spread this information around, especially to any Verizon customers you know who may be having connectivity problems. It COULD be deliberate.

FTC complaint # [protected] NCDOJ Complaint # 1001670 FCC complaint 10-C00194123

This may need a technical person to understand the details.

Verizon Wireless bought Alltel and the Alltel customers could remain on Alltel plans. Verizon is now deliberately crippling the connectivity of smart phones that are on the Alltel plan instead of the more expensive Verizon plan.

We came over to Verizon Wireless when they purchased Alltel. We were/are on a data plan with one "smartphone" and the rest regular phones.

I was expecting to get better phone reception once the transition was done to merge Alltel etc. Instead I found that my phone (the smartphone) would not work well as a phone. I was advised that the smartphones don't get as good of reception (why don't they advertise that, eh?)

I have endured months of poor phone service and have gone through several phone changes (which meant wasting hundreds of dollars in accessories that I had purchased for my original smart phone).

The event that prompted me to change phones and lose my investment in accessories was an event where my wife was desperately trying to call me because our grandson was bleeding and it would not stop. My son was with me and she was able to call him to contact me, but what if he had not been there? (I thought).

For months we would be in the same car and she would be unable to call me but his phone would work just fine (same plan but his is not a data phone).

Verizon tech support suggested going to another brand of phone and one on the Verizon system so that I could get a "hybrid" PRL (preferred roaming list) so that I could get phone reception. After several more phone swaps and wasted time I was finally advised of the cause.

Verizon Wireless is deliberatly crippling the smart phones which are on an Alltel plan instead of the more expensive Verizon plan. This is only the smart phones that are being crippled. My phone has a PRL of 40059 which deliberately limits my connectivity even though I am in the advertised full coverage area. You can imagine my anger at discovering that all these months Verizon had been deliberately crippling my connectivity to try to get me to move to their more expensive plan. The Verizon plan data PRL starts with a 6

I believe that their actions may well be criminal as they are discriminating against former Alltel data phone customers.

It was a tech support manager who revealed this to me because they are very frustrated in trying to give support to people whose phones are being deliberately disabled by a crippled PRL.

This deliberate crippling of smartphones that are still on Alltel plans could cause public safety issues such as the incident when my grandson was bleeding. Imagine when I discovered that my phones failures and poor reception was a DELIBERATE marketing strategy by Verizon.

Update 2/17/2010 I was contacted by one Karen Milbrodt from the Verizon Wireless President's office stating that because I was on an Alltel plan that I was not entitled to the same connectivity that I would have if I was on a Verizon plan. She basically confirmed my allegations. Also she advised me that I was not entitled to the credits that had been applied to my account by an earlier customer service manager and that they were going to remove the credits. I had been concerned about this retaliation by Verizon Wireless.

If you are a smart phone customer who is on an Alltel plan with Verizon wireless and you are having connectivity problems please note the complaint numbers at the beginning.

Steve Winter

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Update by www.sellcom.com
Feb 19, 2010 4:06 pm EST

This is my reply to Verizon's 2/17/2010 answer to the North Carolina Dept of Justice

FTC complaint # [protected] NCDOJ Complaint # 1001670 FCC complaint 10-C00194123
BBB complaint # 9431389

I have expanded my complaint to include fraud and false advertising by Verizon Wireless

Re File # 1001670
In the Verizon Wireless response they admit my allegation that they are limiting the connectivity of Alltel customers by providing a crippled PRL. That most certainly does limit the connectivity of the phone. Their excuse for their discrimination against Alltel plan customers affirms my allegation.

We are in a fringe area, BUT this area is advertised by Alltel and Verizon Wireless as being a full coverage area. This amounts to an admission of false advertising by Verizon Wireless.

The credits given us previously were due to the past trouble that we had been experiencing. I am not privy to how the customer service manager coded the credits but we were promised the credits for many years into the future as incentive to stay with Verizon., and as compensation for past troubles.
It was my concern that Verizon would retaliate for my filing this complaint by removing the promised credits. I had called Verizon many many times and wasted many hours on the phone with a plethora of problems. The customer service manager was able to see all of the problems we had been having.

Verizon also admits that the “unlimited free photo, free video etc. plan that we are on does use minutes which is also an admission of false advertising on the part of Alltel

Verizon is engaged in a pattern of limiting connectivity of Alltel customers, especially those on data plans. The other phones my family members carry have a DIFFERENT PRL from mine that does seem to work. It is my data smart phone that has the deliberate connectivity limitation.

In summary, in the letter from Karen Milbrodt she admits the following:

1.Verizon/Alltel continues to advertise full coverage in areas that they KNOW that they do not have full coverage.
2.Verizon/Alltel are advertising an “unlimited text video and photo family data package” knowing full well that they are charging call minutes for use of those “unlimited” features.
3.I was promised the credits that she now is removing. The details she provides are just a lame excuse for Verizon's retaliation for my filing this complaint. Obviously credits don't block unwanted features which should establish that she is lying. The credits were given as a culmination of many ongoing problems and trouble tickets etc. I was told that data had to be enabled for the photo and video messaging features to work. The credits were compensation and incentive to stay with Verizon.

I feel to add that it was Verizon tech support who first advised me that I needed a better PRL to fix the connectivity issues that I was experiencing. It is my understanding that Verizon has in some areas actually transferred towers FROM Alltel use to exclusive use for Verizon plan customers with the effect of further limiting connectivity of the Alltel customers.

Today I have very poor connectivity and I am very much within an area that is advertised by Verizon/Alltel as a full coverage area. I ask that my complaint be expanded to include false advertising AND deliberate fraud by Verizon Wireless especially Karen Milbrodt in their retaliation efforts to breach the agreement that I had been given in the $19.95 credit per line to stay with Verizon.

Steve Winter

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Whit12
Durham, US
Dec 28, 2010 11:38 pm EST

Karen Milbrodt told the FCC they turned the antennas down in my area to better the internet. They had told me is was seasonal even in the winter with no leaves. Karen Milbrodt is a huge liar and took away credits I got and blocked any others because I complained to the FCC about lost calls, no signal, can't text. I ended up paying over $200.00 for network extender and still poor service. I am going to complain again to FCC and Attorney General's Office. Verizon lies for the almighty dollar. I am so close to the tower it's funny.. Verizon commits fraud saying they have full coverage. I had a perfect connection until the merge. I am a verizon customer and never alltel. So it doesn't matter. Verizon just sucks.

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VZW Customer
, US
Oct 05, 2010 7:04 pm EDT

Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W http://www.verizonnetworkextender.com/ Sign our petition! Thanks

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HatHat
Indianapolis, US
Apr 01, 2010 8:49 pm EDT

lol people have waaaayyy to much time on their hands seriously this is LOL worthy.

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Upset with Seneca Bay
Middle River, US
Mar 29, 2010 6:21 pm EDT

Your an idiot

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Verizon block on ph

I paid a bill over $500 dollars to Verizon to restore my service and they did, so they said. I am now being told by Golbal Tel that Verizon has a block on my phone. So I call Verizon and spoke to 5 different reps on 3 different days who all swear there is no block. Gobal tel keeps saying there is a block. This is outragious because never company seems to care if my phone is blocked or not. I hope God is watching because even when you pay the bill you still dont get sevice from these companies all they want is money and you and your family are at their mercy which they is none.

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Verizon lied abour rate

Verizon flat out lies about its rates. Do not fall for the offers or the sales persons offering you the greatest deal ever over the phone. They install service and the hit you with a bill full of extra fees. On top that, the rate you were offered over the phone is usually no longer available, none of the people in biling has ever heard of it and you have to pay a $200.00 on top on an outlandsih bill to get out of doing business with them. I had to call them for a bill and when they finally decided to give one, they charged me a late fee! I've been a customer for 2 months, i've spent an obscene amount of time on the phone with their joke of a customer service department and paying $200.00 to be rid of this awful company seems like a good idea now. If you are in the northern va area, do not sign up for fios. It's a joke.

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Verizon debt not owed $106.40

In June 2008, I cancelled my internet service with Verizon, yet I was billed incorrectly $94.99. I contacted Verizon to prorate bill and the representative told me that I owed $43.32 which I paid on June 27th. The original charge for both phone and internet was $70.00/month.

In August 2008, I contacted Verizon because my home phone was out of service. They said that a repair person would look into the problem within 3-5 days. I waited and called again. Three weeks passed and my phone was still out of service. I called Verizon and cancelled my phone service and requested that my bill be prorated for the amount of time that I was without service. When I received my final bill it was for $106.40. My home phone service was suppose to be $32.00/month plus tax. I called Verizon and the representative said that she would have the bill adjusted minus the internet service fee and prorated for the three weeks of no home phone service. She told me to wait for the next billing cycle for the bill to be adjusted. The next bill that I received from Verizon was for $106.40. I called Verizon again and they told me that I should wait for the next billing cycle to reflect the adjustment. The next bill that I received was from a collection agency AFNI. I contacted Verizon again and they said that the account was already sent to collections and there was nothing that they could do. I contacted AFNI and explained the above communications with Verizon. The representative said that they would research the issue and get back to me. About a week later, I received a message that they had researched the issue and that I did in fact owe $106.40. Now, I am being plagued with calls from the North Shore Collection Agency. They call all times of the day and night and at least 3-6 times per week. I tried explaining my situation to them as well and was met with the same response as AFNI, that I owe the $106.41. To say that I am disgusted is an understatement. Verizon has now jeopardized my very good credit by putting me in a collection agency for such a small debt. I am outraged. Is there anything that you can do to help?

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Verizon jaclyn creavy

I have been receiving multiple calls and now a letter from pinnacle credit services about a delinquent payment to verizon wireless. I just received a copy of my credit report and there is nothing on there about any delinquent loans or payments. and i have not had verizon wireless in over 4 years
thanks Jaclyn

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Verizon - forcing internet service on media phones

Verizon Wireless is forcing people to pay for internet service on certain phones. Kids like the phones with touch screen and mp3 music, but they recently just added this charge. I upgraded one of my daughters phones to a Chocalate without the charge, two weeks later my other daughter wanted an LG Touch, we were told they added this new charge. Sure they...

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Verizon awful company to work for

I worked for Verizon and before that Bell of Pa.I That Verizon...I retired after 31 years with respect for the phone company, It referred to Bell tel ad MY company. I purchased my cell cell phone wirh Verizon. I made a big bit mistake. Every month I mention wo Verizon people bill me once a month, , , , that never happened. I was I was tole to the bill in half and sent that in.NO good. I got two bills to replace tghat one. I wanted to leave Verizob, the girl shouted I could not leave. I said you watch, , , O I left and went with AT&T who does send ma montly till and minutes are shared.

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Truthteller9000
Schroon Lake, US
Feb 12, 2010 3:10 pm EST

Wow. My eyes hurt from reading that. Did you type this on your Verizon phone?

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Verizon harassment by mail

Today I received a statement indicating my account was past due for $119 (which I electronically paid last week) and the statement came to a total of $206 due on February 23, 2010. Ironically, I received a communication stating that my account was delinquent in the amount of $206 and it was to be paid immediately! It is obvious that this company doesn't know its left from its right. It throws out these misleading figures and alarming deadlines as a ploy to keep you off balance. Although I pay this company every month...I never get a statement indicating they have received payment from me. This is a set up and I think the company needs to be investigated for unethical practices.

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krispix318
, US
Feb 11, 2010 9:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you look at the date of the letter, I guarantee it was before you paid electronically. As for your complaint about them never sending a paid statement, does ANYONE you pay bills to do that? NO. Your next bill will show "Payment received - $xx.xx". Sheesh.

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Verizon poor service rude employee

We upgraded our phone 3 weeks ago and it lost its front display. When we took it to the Verizon store the employee Stephen Garay, who has always treated us with a rude and condescending attitude, refused to replace the phone because he claimed it had water damage, and would not help with an AC adapter that was not working from our daughter's phone. We told him that the phones had insurance but that didn't seem to matter to him. The store has no "manager" per se since all the employees seem to wear a manager name tag- nice ploy to avoid dealing with customer complaints. We then called the "customer service" number 611 and they are equally unhelpful and condescending. Is there a jail to hold these criminals of customer service and decency since all they do is take your money and in return do nothing to warrant any loyalty?

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Ammu85
somewhere, US
Jun 25, 2010 9:11 am EDT

So you beat the crap out of your phone and want him to return it because you bought it 3 weeks ago.. The front display went out because you got it wet. Their are reasons they say that they don't just pull it out of their butts for the better good of verizon i doubt he even cares about saving verizon any money. Im sure their were multiple signs of you phone getting wet

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Verizon verizon fios internet, hone, tv

Verizon fios service access box.

Http://www.youtube.com/watch?v=0eu4w4-cxmg

Verizon fios problems with internet, phone, and tv service. I think we may have found the problem... this is the "service access box" we laymen like to call "a rats nest." verizon it tech found broken wires and poor, loose, dirty, connections. the problem... we have been trying to resolve slow, intermittent, internet speeds and connection problems for months. the home fios phone service has been so poor that we could not rely on it and had to tell everyone to call our cell phones instead of the home fios phone. our fios tv can take up to 2 mins between channel changes. we look at a blank tv screen until finally the program appears. a few days ago, two of verizon's techs came out and worked on our system and even replaced the router, and the entire optical network terminal with all brand new equipment. they worked here for hours that day. I noticed the service box seemed to have a lot of wires and extremely messy when they were working on it. I thought that i'd mention that to the next tech. how do you install expensive equipment and hook that up to a service panel in this poor condition? how do you expect quality service running through wiring / wired connections like this?

Please check out my video on youtube and feel free to comment, thanks for your support.

I am in the process of working this out with verizon. I will post the updates/outcome on this website

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Update by Dustang84
Feb 10, 2010 6:31 am EST

I hope that Verizon treats you better than they did us!

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Verizon exorbitant charge on phone calls

I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.

I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.

Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.

Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.

They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.

They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.

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Verizon upgrade outside new every two

I have been researching the Droid/Verizon and IPOD/AT&T online and decided to go into my local Verizon store and give my current carrier the option to sway me and to find out my options for upgrading.

I spoke to a sales person who explained the phone and I was leaning towards the purchase even though the phone is expensive. I told the sales man I was not eligible for my $100.00 discount for the "new every two" till August but that I was considering just paying the $200.00 now just to get the phone instead of waiting. He advised me that I would have to agree to a new 2 year contract (I already knew this) that I would be waiving my $100.00 credit in August and would have to wait 2 years again for that discount (yeah knew this too) but what he told me last made me livid... that Verizon would charge me $20.00 for a EARLY UPGRADE fee! What the heck is a early upgrade fee? Its not good enough for these greedy people to ensure my business for 2 years and not give me a $100.00 credit but they want to make ME pay for them to retain my business? I know its only $20.00 when my ###ed butt was about to pay $200.00 but it is the principal... I REFUSE to pay $20.00 for NOTHING when this deal already benefits them so much!

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LesleyS
Waldwick, US
Sep 10, 2010 2:01 pm EDT

My name is Lesley; I live in NJ. I guess it doesn't matter where you live, customer service is worse now, then it has ever been.

I have never been a big fan of verizon for the same reason(and others) you describe in your post. They have grown so large they simply do not care about a few people with complaints. They know they have you over a barrel with their 2 year plans or what it would cost to get out of them. Some group of people must have stayed up for days figuring out every possible way to stick the customer.

I was having a problems with my LG enV touch VX10000. I couldn't get on the net, get e-mails, and if I did get online the battery died rapidly. the phone was so slow using any features that it wasn't even worth doing anything but making basic calls. Why have a phone with features you can't use?
I took a trip to the verizon store and waited for almost an hour! can you believe that ! They said this was a common problem and they would upgrade the software. 25 minutes later the guy came back and said they would have to replace the phone which took another20 minutes, so far 1hour 40 minutes. I am sure it was refurbished or pre-owned, because now, 8 days later the touch screen has gone black, then blue with a single white line. The inside screen is fine and the phone is working except for the touch screen, the most important feature! When I called verizon they asked me to take out the battery and check the tiny little square on the left of the 4 gold prongs. This apparently determines whether the phone has water damage. They wouldn't tell me why I was doing this until I checked, and only after I asked 3 times what the square meant would they tell me. Of course there was no water damage because, I NEVER DROPPED IT WATER! as had explained. She said they would send a replacement but if it was determined that I dropped the phone then I would be charged full price! I did not drop this phone, but how can I prove it. I have been on the net to see if other people have had this issue and guess what, they have. A few people got replacements and others were told they had screen damage when there was absolutely no signs of damage from looking at, or touching the screen. Oh, and just an FYI, these very same people who received replacements returned a week or two later with the same problem again! So those poor people who did not get a replacement were probably given the short shrift.

How much do you want to bet that I will be told the same thing! There are sensors or something inside the phones which determine whether it has been dropped, HUH! Any phone my family has ever had( over the last 9 years as a customer) if dropped, showed obvious signs of breakage. I have NEVER, repeat NEVER broken a phone in 9 years. I have insurance for my 2 boys, they are careless. They have cracked their screens, had various colors across an obviously dropped phone, and dropped their phones in water. that was my problem, as it should be. I can't wait to see what they tell me. The insanity is, they can say whatever they want! they can blame the consumer, how would we know. What if the guy, like in your case, is a fool with a very poor attitude. Frankly, Verizon should be used to the complaints of which I am sure there are to many to count.

Another thing I could not understand, I had to replace a phone my oldest lost. I had no problem doing that but, what I can't understand is, they are giving phones away three at a time, so why do they need to charge 3x the price to replace a phone when it's free! Even if they charge $30 dollars for the phone I can except that, but you have to pay sometimes $175-$300 for a phone they are giving away. You can always buy a pre-owned ancient piece of junk for $50! on up. My son's glyde was $86! re-furbished. of course he is the only one I do not have insurance for. As a courtesy they used to allow you to use your upgrade early, but while we have an upgrade due in 16 days! they would not honor it until exactly September 26th. So I paid for my son's phone.
I am really dreading this trip to the store, but I am stuck and, that's what verizon is counting on.

P.S. I was asked to leave a verizon store once for disturbing other customers, no one was disturbed. Actually, I think they were happy I was pointing out the obvious lack of customer service, and satisfaction. Someone made a mess of my plan, and was charging me per text when I had the texting plan. So you can only imagine what kind of bill I received with kids who text, they don't really talk. Finally they fixed the problem and my bill was changed after much back and forth.

I wish verizon would wake up, but I suspect it won't happen anytime soon.

-Lesley

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Verizon very big bill

i cancelled my internet on my mobile phone because i wanted to cut back on my expenses. my mobile phone is a touch phone. The phone would still go on the browser while being on my pocket. i recieved a call asking to call verizon due to my overdue payment so i called and turns out that i have an outstanding bill of over 3, 000.00 dollars. i called verizon wireless to work something out. So far i talked to a supervisor and all she can do is take off 10% i told her i dont even have money to pay for rent. i asked her if there was any one else i can speak two and she says that her supervisor will call me. I think it isnt fair that im trying to save money and i get a surprised with an over 3, 000.00 bill. i have been a costumer for over 4 years.i explained how it was an accident. they tell me they are valid charges. i really need some help here

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RAREGEM25
HEPHZIBAH, US
Aug 19, 2010 11:58 pm EDT
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I'M NOT TRYING TO SOUND RUDE OR SHALLOW BUT YOUR FINANCIAL STATE IS IRRELEVANT. THE FACT OF THE MATTER IS YOU USED VZW SERVICES AND NOW U HAVE TO PAY FOR YOUR USAGE. THE $3000 BILL SHOULD NOT HAVE BEEN A SURPRISE BECAUSE TOUCH SCREEN PHONES USE DATA (INTERNET CONNECTION) TO UPDATE ITSELF. IT WAS REALLY DUMB TO REMOVE THE INTERNET FROM YOUR PHONE; THIS WAS NOT A ACCIDENT; THIS WAS A CUSTOMER WHO DID NOT DO THEIR HOMEWORK/RESEARCH.

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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