Pink Superstore / Failure to deliver

OR, United States Review updated:

On Jan 21st I ordered an in stock pink guitar for my daughter. I paid via pay pal over $40. 7 days went by with no email, no tracking #. The company took payment on the 21st. I waited until the 31st and then filed a complaint with the BBB (which the co. has 17 complaints with in the past yr), I also filed a complaint with PayPal. This past sunday I finally heard from them after they found out about the complaints that the guitar was out of stock. Mind you this is 12 days after payment accepted and complainrs filed, I have still not received this item. Do not purchase from them. You will not get your item!

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  • Er
      2nd of Dec, 2011

    I purchased a pink guitar and guitar stand from the Pink Superstore through on November 22, 2011. This was to be a gift for my daughter for Christmas from Santa Claus. I never received a delivery confirmation email. Seven days after purchase I tried to contact the Pink Superstore via telephone number only to find that the phone number had been disconnected. I did send an email via the Pink Superstore website and did not hear back from them. I then Googled Pink Superstore and was disheartened to find that they have 27 complaints against them with the Better Business Bureau, and countless complaints on all in regards to the Pink Superstore receiving payment on purchased items (from unsuspecting customers) and the customers never receiving the merchandise. I have contacted my credit card company and they are assisting in getting my money refunded. I am upset and feel foolish that I didn't research this company prior to paying hard-earned money for merchandise with no hope of ever receiving it. I am also disappointed that I won't be able to see the delight on my daughter's face Christmas morning when she opened her pink guitar! BUYER BEWARE!!!

    0 Votes
  • Jo
      27th of Dec, 2011

    I just talked to them so I know they are still there. They sent me 2 guitars for my girls just in time for Christmas. They are nice people. The number I have is (877) 346-1144. I've noticed that most of the complaints on here are very old.

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