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Pingo / Account Cancellation

1 United States Review updated:
Contact information:

Signed up with Pingo in order to make international calls and was faced with endless difficulties with their service.

- There is a monthly charge which is not clearly stated when you sign up
- The service is counter intuitive to use, site faqs are useless
- Rarely, if ever, does their automated system recognise either my acc no. or the number I'm trying to dial
- The automated information about available talk time is invariably wrong, leading to cut off calls
- Account top-ups require verification which can take up to 48 hours
- Emails through online form never answered
- Emails to email address only answered by automated response.

Despite the statement

"you may discontinue service at any time by providing written notice (either electronic or through the postal service) to Pingo customer service. We will then shut down access to your account."

appearing in their terms and conditions. I am told by an automated email responder that

"Cancellation requests are not accepted via email. To cancel your account please contact our customer care line at

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  • Pi
      4th of Mar, 2009
    +1 Votes

    What a scam company Pingo is! They state "start using our services right away!" and when I questioned this because my balance stayed zero I received an automated email "due to safety measure, your account is being reviewed." Are they kidding me?! What a highly unprofessional, horribly non-up-to-date with our technical world these scam artists are!

  • Pi
      13th of Apr, 2009
    +1 Votes

    I'm also very dissatisfied with my Pingo account. The verification process is convaluted, their customer service via email is horrible and unclear, and their telephone customer service is unhelpful and apathetic. DON'T WASTE YOUR TIME with these jokers. There are plenty of other phone card companies out there who appreciate your business.

  • An
      3rd of Sep, 2009
    0 Votes

    These people are fraud. I am telling them I dont need auto recharge they are just doing a recharge always. Not able to control them. I think they are not getting enough revenues. They are just like that eating everyones money

  • Ro
      10th of Nov, 2009
    +1 Votes

    I had so much hope for them, as their features sounded nice (they had retry #, pinless dialing and speed numbers), and some review sites actually said try them out. Their verification email takes > 24 hours and the verification process is silly. They ask you to respond back with your PIN and secret question. When I did, the ###s responded back with an email asking for account details over and over again. I we so frustrated with this inane process that I had no confidence in them as a viable carrier, then I researched more and found no one else to be even close so thought I would give them another chance and relented and sent them all info they needed by this time my account was canceled.
    By the way, initially, just to setup the account took me more than 3 days, fraught with a dozen retries the first day. Then on the 3rd day it started working again.
    If not for other sites being crappier I would not have given these close a second look.

  • Ge
      26th of Dec, 2009
    0 Votes

    Actually i tend to thing that this pingo issue is like a sidicate just to take peoples money .I signed to pingo account a month ago and they send a message to me to send my 4 fist digites plus lo0st secrety question. I did all this more than 10 times but up to now no one has responded and the account has not been activated.I also send so many emails to their customer care so many times but the only responce they give is that i shuld keep writing to pingo ferification.Now have given up writting to them .My only worry is that i parchased with my credit card

  • Mi
      15th of Mar, 2010
    0 Votes

    Pingo ripped me off too, and I have no idea who to call about this. I signed up to make calls from US to AUS, and there was a 2 week period when I was not able to get any calls through, so I cancelled my account. Now they refuse to refund the $50 I had paid in advance, saying it's against Pingo's policy to give refunds. Unbelievable. Can't get a call through, and they are keeping all my money. This is blatantly criminal. Any suggestions on who I can contact ? Would the State Attorney General be appropriate ? Is there some watchdog group out there that anyone knows of ? Thanks in advance ... Mitch Levine

  • Pi
      19th of Oct, 2012
    0 Votes

    @Mitch P.I.N.G.O is a virtual phone service that delivers reliable International calls backed with 100% call quality and money back guarantee that is a new policy to make the service a risk free experience to ask for a refund. 1. Account Verification Process for @Rora: We have made several improvements to the verification process to speed up approvals while keeping our customers information secure. 2. Auto Recharge for @Annapoorani: This is a feature that customers can control to always have funds to make Int calls. You CAN change this at any point. In the future please call us as we have multilingual call center reps ready to assist you from 10am to midnight EST daily except holidays for US & Canada customers only at 1-888-878-8838 or email contact /at/ p i n g o dot com.

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