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CB Clothing and Accessories Review of Pimp My Kicks (PMK)
Pimp My Kicks (PMK)

Pimp My Kicks (PMK) review: Took our money, promised delivery, no responses 36

C
Author of the review
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered special designed/painted sneakers in early December 2011. These were a Christmas gift my son purchased for his girlfriend. Three times he called and each time as given a different ship date none of which was fulfilled. They took his $200.00 right up front though. Due to no order being received and my son getting a run around, this is where I became involved. I called and left a message and got no response. I sent an email and got a response apologizing for the delay and my issues and they asked about a t-shirt size for my son. I responded requesting a specific date that I could expect our order and they finally provided me one after offering numerous excuses why we didn't have the order. I also asked for a tracking number and was promised that when they shipped, PMK would supply a tracking number. It is not February 21 one day after my promised delivery. My emails are being ignored, I left another message and have not had any response. No tracking number, no order but they have our $200.00 They are supposedly associated with MTV and have a contract with Nickelodeon. Looks like I will have to escalate this to someone else including the BBB. In a nutshell, they took my son's money and have not even come close to delivering anything other than excuses. In this day and age of social networking, getting the word out about a company who operates like this certainly will hurt their business and maybe put them out of business. I strongly suggest not doing any business with these people.

Update by Chris92257
Feb 22, 2012 12:19 pm EST

I have filed a complaint with the BBB in Cleveland and suggest you do the same. They (PMK), told me they were members of the BBB however that is not the case. They had one other complaint regarding delivery of their product. People who are experiencing this need to seek every avenue to bring this to a larger scale and get the word out. I have left 3 messages and have not had a response.
I will also be looking into Small Claims Court in the Cleveland area (PMK is located in Bedford Ohio, not too long of a drive for me), and I will be contacting any consumer protection agencies in their area along with print, radio, and television in that area.
At least I did get a couple of emails with promises of a date along with a promise they would provide me a tracking number as I had asked for so I could confirm they had in fact shipped my order. After their second email to me, that's when the communications ceased as I followed up asking for a refund when the promised delivery date came and went.

I am not sure what small claims court law is in Ohio but here in Michigan one can sue someone for up to $1500.00 which allows them to recover their costs. I will gladly take a day or two off if required to go to court. My time, mileage, the cost of filing a suit, etc. should all be recoverable, however I am going to confirm that is the case in Ohio. I simply will not let this go and if you know of anyone else experiencing problems with this, suggest these things to them. If nothing else, you can file a complaint on line with the BBB and it takes only a few moments to do so. The address for PMK is 5474 Omega Ave., Bedford, OH 44146. Document everything you do, times you call, save your emails, etc.

I have to check with my credit card company and if possible after all this time I will dispute the charges. I don't want the damn shoes any longer, hell, they were a Christmas gift. I just want my money refunded. Good luck and get the word out. Use facebook, twitter, other complaint boards, etc. as I suspect there are others with these issues besides us.

Update by Chris92257
Feb 23, 2012 4:31 pm EST

I have filed a complaint with the BBB as earlier stated. I will be contacting the Attorney General's Office in Ohio to file a complaint as well. Also will be sending notes to TV, radio, and newspapers in the Cleveland area. I finally did hear back from the "financial" department. They told me to file a dispute with PayPal and my credit card company which is now in process because they do not give refunds. They also told me it takes about 8 months to design and complete a single pair of "custom" sneakers. Additionally they told me they have huge orders and are extremely busy...I have all of this in writing. I also found them to be rude and unwilling to work with me in their replies. I have been extremely reasonable and patient with them yet they exhibit no desire to bring closure to this issue. I have received countless excuses and was told that their counsel was saving all my emails. I'm glad their counsel is doing just that as I have their promises in writing and what I have sent has been nothing more than a statement of the facts. I also have the original communications between my son and Andre Scott in writing that he would have his order by Christmas. There are consumer protection laws that are tools for us to use when we are being mistreated, mislead, and not receiving the things we have paid for. I intend to use every single one of them to my advantage. I even tried to explain to them that refunding my $200.00 would be simple, easy, ethical, and the right thing to do as escalating this further would only cost them more in other ways. They just don't care, just don't get it, or both. I can't say they are a scam or not but so far, nothing has been handled properly on their end. I have never had an experience like this with a company before. I did mention that I am aware of other customers having these same issues, they sternly wrote that I need to get my facts straight and that there is a customer in Australia who got his order and is not happy with them and is spreading lies...can't say if that is so or not, however the wording and intent of their statement lacked professionalism and ethics. Believe me, I will not stop even when I have my $200.00 back. It is not wrong to go after a company with "facts", as facts are truth. The best part of all of this is they put things in writing that they haven't backed up. I am sure they will enjoy an investigation into their business practices from the Attorney Generals office and possibly other consumer protection agencies. I would suggest any other people out there do their homework no matter where you are located and use the information to get your orders or problems solved.

Update by Chris92257
Feb 24, 2012 12:28 pm EST

Folks - it is very clear that if you are not getting your shoes and getting excuses - you can keep waiting on getting your shoes. We were told in an email that a custom shoe can take 8 months to complete. This is quite different than when my son placed his order in mid November and he was promised delivery before Christmas. Every time he called he was given a different date of delivery. When I asked for a specific date they gave me one but when that date came and went I called them only to be ignored. Never once until I started bugging them did they say it took 8 months for an order.
I went to my bank-credit card company and will have my money back today. My bank and PayPal will be going after PMK for the money but at least I will have my money back. PayPal has a 45 day period to file a dispute so if it is past that time, contact your bank or credit card company. Yesterday I sent an email to a TV station in Cleveland as sometimes they have consumer advocate departments that can get the word out. Today I am filing a complaint with the Attorney Generals Office. Just google Attorney General Ohio USA and you will find the links to make a complaint.
PMK claims they are super busy but it appears to me that if you are a small customer - a single order - they are in no hurry to take care of you and do nothing more than supply excuses. I was told that my sneakers were almost done then they spilled paint on them so had to start over. Then they gave me a delivery date of Feb 20 and when my shoes didnt show up and I contacted them - they ignored me over and over.
I have documented every single conversation, noted the dates and times I have left messages and have never been called back, have saved all my emails, everything. When my bank/credit card company saw my documentation they immediately began the process of giving my my money back and then as I said, they will work with PayPal to get the money back from the company.
The more people who start complaining and bringing this to everyones attention, the better chance we have of stopping these unethical business practices.
Dont give up on your efforts and let them take your money and not give you your product. I have written proof they do nothing but make excuses and offer lies. They told me they are members of the BBB and they are not - that is a lie plain and simple. Pester the hell out of them - use your legal resources - your bank - your credit card company - everything available to you.
Good luck and spread the word on Facebook, Twitter, anything else you have to use.

Update by Chris92257
Mar 08, 2012 3:30 pm EST

Folks,
We presented our records (emails & notes), to our bank to dispute the charges from PMK. Our bank had us sign some papers and then handled it from there. A bit over a week later we had money deposited back into our account.

I still have not had any response from the BBB but of course they are waiting for a response from PMK. I have heard from a local TV station in Cleveland, a consumer advocate person and have give her all the information. If you want to send her an email to explain what has happened to you, her name is Maureen Kyle and her email address:

mkyle@wkyc.com

I will still be following up with the complaint to the Attorney General's office in Ohio. If any one of you takes their word for it, I am sorry to hear that as I had nothing but promises made. When a company makes promises and then doesn't deliver, that is fraud, plain and simple. It isn't our problem that the company had issues, things happen. For any company to ignore their customers, treat them with disrespect, make empty promises, etc., their word means absolutely nothing.

I wouldn't go so far as to say they are scammers, however they are not a solid, integrity based company and care little about their customers. I have no clue why it would take 8 months to create one single pair of custom sneakers. That makes no sense what so ever. I would almost be they focus on their large orders and squeeze in the little ones where they may.

I also think that when someone complains, if they ignore them long enough, that customer will eventually go away. I can and have proven that they did exactly that with me, ignored me over and over and made untrue statements, etc. I have it in writing.

So if someone has Shawn's, Laura's, Andre's, AJ's word on it, you may be getting fooled and not even realize it. I even requested that Andre contact me personally as I would have thought that being the CEO if the company, he would care deeply about making sure the company reputation was above reproach. Of course, anyone can say anything but then they have to back it up.

I do not wish to see PMK go out of business, only wish they would do what they say they will do, however if they can't do business properly, with integrity, etc., then they deserve to go out of business.

My story is now with the TV station near to them and I did mention the feedback I have gotten at this site. I encourage you to write Maureen Kyle and tell her your story. Companies simply should not be allowed to do these things and get away with it at our expense.

Update by Chris92257
Mar 09, 2012 12:44 pm EST

How does a company lose addresses? How many excuses can a company make while stringing out customers BEFORE the customer realizes they aren't getting anything other than a run around?

This company can tell you anything and everything but if they don't deliver on their promises, it is nothing more than garbage. WORDS ARE CHEAP!

If this company has had some issues, it is not the fault of the customer. This company is one who obviously doesn't know how to run a business, prints all kinds of statements about excellent customer service, then when they fail to fulfill their own mission statemtent, they treat the customers who are complaining rudely and give different and increased excuses.

WAKE UP PEOPLE. JUST BECAUSE SOMEONE TELLS YOU THAT YOUR ORDER WILL SHIP AFTER YOU HAVE ALREADY BEEN WAITING MUCH LONGER THAN YOU SHOULD HAVE, DON'T BUY INTO IT.

I am fortunate that I got my money back thanks to my thorough documentation and record keeping and my bank. When a company puts something in writing, it amounts to a contract, period. In my case, they gave me a specific date and when it came and went with no sneakers, they continued to ignore me.

I wish all of you good luck and strongly encourage you to keep doing what is right to protect yourselves from being ripped off.

Update by Chris92257
Mar 12, 2012 1:45 pm EDT

AJ - I am not quite sure how to respond to this as I am quite confused by two very different toned posts by you. Let me say this though, this will be my last post at this site however there are some FACTS which you obviously are not aware of or have chosen to ignore.

My original complaint was the fact that all I received were excuses and different shipping dates for my sons order. NEVER was the time frame of 8 months supplied to him or myself during our attempts to get a solid answer. The mention of 8 months came well after the promised date of my order delivery and failure to receive my order as promised. FACT - I have all of this in writing from people in your company, excuses, promises, etc. FACT - I gave your company more than ample opportunity to respond and do the right thing.

If you go back through all of my communications and read them carefully and thoroughly, I was in fact quite patient and understanding, however I was also ignored, treated rudely, lied to, etc., need I go on? As an example, one of your people, Shawn, stated you have a contract with the BBB. That is a bold lie as when I went to the BBB, I found you were not members. The fact is that you have yet to reply or respond to the complaint I filed with the BBB. Furthermore there was another complaint on there regarding the same issue I complained about. THAT IS A FACT.

Your website makes claims of unparalleled, excellent customer service. I don't know what you consider good customer service to be, however when a customer makes numerous attempts to get some answers and your company ignores them, that sir is not good customer service, NOT EVEN CLOSE.

I do not know what Chris you spoke with but I can assure you it was not me. Phone records can and will easily prove that and I stand on that truth, plain and simple. I caution you about making false statements. I have NEVER HEARD ONE WORD FROM ANYONE IN YOUR COMPANY VIA A PHONE CALL, PERIOD.

You did not refund my money but quite the opposite. Your representative told me to go back to my bank or paypal because you don't give refunds. That is exactly what I did and there was nothing you were willing to do to talk about my order. I left at least 3 messages with no return calls, I even asked to have Andre Scott contact me directly to talk about this in one of my emails. The FACTS are that you ignored numerous emails from me, made promises then didn't deliver, AND no one, not once made any attempt to contact me via phone. Furthermore when my son inquired about his order (that was promised to be received by Christmas IN WRITING), he was given different delivery dates, but not one, NOT ONE SINGLE TIME, did anyone mention 8 months. That was an excuse I heard in a rude reply from Laura when I was asking for my refund.

I have never stated you were scammers but have been very clear about the FACTS of you do business very poorly, AND that your customer service was less than acceptable.

Why were so many emails of mine ignored? Why were so many excuses made? Why were my phone messages never returned (you have ALL of my contact information and I can ASSURE you, it was and is correct)? Why did you folks give me a solid delivery date, then not deliver, then when I began asking for a refund, why was I ignored even further?

No one on this board has questioned your contracts with MTV or Nickelodeon, so why even mention that in your post?

I strongly suggest you look at my communication history and you will find I have been more than fair and patient with you folks.

I am not sure what country you are from however in the USA we have something called consumer protection laws. These laws are in place to protect us from companies who are unable or unwilling to do business in the correct way. These tools are available to consumers to help protect us. I could care less about how I look as I have stated facts and facts only. I can look bad all day long and it won't bother me one bit because everything I have written is based on facts and facts alone.

Despite the fact that I had to go through what I went through to get my money back, I feel it is my duty and it certainly is my right to warn others before they too run into the same difficulties I did. Freedom of speech is a beautiful thing AND all I have done is state the facts, which as I have pointed out often, I have in writing from representatives of PMK. I don't want to kick up dust but after my experience with you, other people need to know what they might be getting into when dealing with PMK.

If you look back through all of my communications, read them carefully and closely, you will clearly see I was reasonable in my initial attempts to work with you. I cannot attest to what is going on with the other people on this complaint board as I am not a part of their issues, however some of their statements sound very similar to the things I went through.

If you really want to fix things AJ I strongly suggest you get your house in order, follow some sort of process, provide the customer service you tout in your mission statement, focus your efforts on running a business that keeps customers happy instead of spending time ignoring people, creating these posts, etc. I mentioned that in some of my communications earlier but it seems maybe you didn't read them or missed those comments.

I am not sure why you go on the attack toward PayPal. They are a very large company and have stringent requirements. They only shut out a company if they don't meet those requirements which is definitely a motivator for a company to do what it right 100% of the time. A single person complaining can't cause a company trouble, it takes more than that and if PayPal has somehow shut you out, that isn't the fault of the consumer.

I truly appreciate the fact you have apologized and I wish you well, however if you continue treating people the way you have and pointing fingers at others instead of taking ownership and accountability for what has transpired, I fear you will not have any success as time goes forward.

All of us have to be accountable and take ownership of what we do, so you have a wonderful opportunity to right the wrongs AJ and I would like to think you will grab this opportunity with gusto.

If you go back and read my communications, you will see where I mentioned the bad publicity, the negative press, etc. could all be avoided if you folks just did the right thing from the start.

Now it's entirely up to you and PMK as to how this goes forward. Thank you.

Update by Chris92257
Mar 12, 2012 11:54 pm EDT

AJ - I called your office today and left a message for you along with my cell phone number. Obviously I am not going to post my cell number here, however it is on your answering machine for you to call me. I specifically left the message for you and identified myself as Chris. You stated you would like to have communication with me. I look forward to the opportunity to speak with you so you have a better understanding of what transpired. I have been in business a very long time and mostly in the customer service management area. mainly in manufacturing and distribution but business is business and service is service regardless of the company.

I welcome the opportunity to speak with you so please take this opportunity to contact me.

Thank you.

Update by Chris92257
Mar 13, 2012 4:22 am EDT

Svetlana,

You are in the wrong forum but really enjoyed reading your remarks. Everyone is entitled to their opinions and yours are certainly respected.

I suggest you find a forum that covers conspiracies, world hunger, disease, drugs, etc and post there, they will enjoy your humor.

Update by Chris92257
Mar 13, 2012 8:44 am EDT

All - I had the pleasure to speak personally with AJ this morning via a phone call. As you all know, I have been the most outspoken poster regarding PMK.

I am not easily fooled so it is with confidence I can say that AJ is doing what he can to fix things. Never during our conversation did he make any excuses other than to explain some of the challenges and failures that they have experienced. He was very candid and forthcoming with their shortcomings and is focused on making things better and learning from these mistakes moving forward. I am not an easy person to please once someone has ticked me off, however what I type here is done with sincerity and a true belief in what AJ and I discussed.

People make mistakes and that is a fact of life. It is important that all of us take the time to recognize when someone takes accountability for those mistakes and wants to learn from them. That is a positive definition of a good human being. The world is a very negative place at times and too often, that is where the focus seems to fall, however we are obligated to point out the good when and where we can. Life is not fair sometimes, no one spanked my ### at birth and said otherwise, so when we can take a moment to be fair, we really should take it and run with it.

I can and have posted a lot of negative things on this board and will stand behind my original statements as those were facts, however at this point I will also stand behind my statements and beliefs that AJ was honest and candid with me and truly cares about making things right. It might not happen overnight as PMK has a tough hill to climb, but I am confident that they are focused and moving in the right direction and will make every effort to right the wrongs.

I strongly suggest that if you have a problem, new or ongoing, contact AJ directly as he is a reasonable and what I would term, an honorable individual. I highly doubt that AJ will turn away from anyone who is reasonable and willing to work with him to come to a compromise that will benefit all involved parties. Dont make it personal, it is business. Keep an open mind and be reasonable and I am certain you will find that approach will be returned in kind.

AJ - I cant thank you enough for taking the time to contact me and I wish you well as you move forward and try to right the ship. I look forward to the opportunity to keep in touch with you and am willing to help in whatever way I may be able.

For any of you doubting that someone else is typing this post as this is a 180 for me, I can assure you this is legitimate and accurate.

36 comments
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spiceboyc
Toowoomba, AU
Oct 19, 2012 11:43 pm EDT

It appears they have re-opened under a different website http://pmkcustoms.com/site/

If you have outstanding order like myself i would recommend contacting them through their new website.

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Smackaine
, GB
Oct 03, 2012 4:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

PMK are out of business, according to the Cleveland BBB.

As someone who has an order pending, it sucks that I almost certainly won't see my cash again, but it's good that these frauds won't be able to take any other sucker's money!

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koocumber
, AU
Sep 13, 2012 7:03 am EDT

i will not rest till these piece of ### scammers are brought down! honestly, getting exposure from legit sites like sneakerfreaker and sneakernews? being passed off as legit and ###... not cool at all. their day will come... good ole karma. couldn't arrive any slower though.

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PMK Asked For It
Tuckahoe, US
Sep 11, 2012 11:01 pm EDT

P.S. Oh, And AJ, I really gave you a chance! I believed all your honeydripping ###!
It doesn't work anymore, time is up and I get to play my side of the chessboard now. One way or another you will answer me. You chose the date an time which is long passed now. My turn!

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PMK Asked For It
Tuckahoe, US
Sep 11, 2012 10:33 pm EDT

PMK is not registered with BBB. Therefore no help there. Try the Attorney General in your state. Use the internet frauds division. This may take 9-12 weeks for them to review so get started right away. A letter to FTC, although they take no personal legal action for you, will put PMK on a list that will be scrutinized more with each letter they receive. The more complaints, the more likely FTC will eventually fine the company. Research this, PMK is breaking rules they probably are not aware even exist. If all else fails, use the media. 7 On Your Side runs through many states on the eastern seaboard.
Perhaps this is the exposure PMK needs to make them refund or deliver. One way or another, a scammer should be brought to public attention, so others will not fall victim to them. Good Luck to all of you and keep the heat on PMK. I'm already at the review stage with my state Attorney General!

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Smackaine
, GB
Aug 30, 2012 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just want to add my two cents to this-

Ordered early April, paid invoice, everything was fine at the time.

Now I understand that bespoke stuff takes a while to make, especially considering the exposure that PMK have got.

However, when I email all of the addresses I have for PMK (including the supposed complaints email that AJ/Andre posted in this thread) I receive absolutely no response. I don't live in the States, so calling the office is pretty much a no go. Besides, looking at most of the comments on this thread, it appears that I wouldn't be able to get through to anyone anyway.

I'm not a 'me me me' consumer and I'm not throwing a hissy fit or my toys out of the pram. All I would like is an update and this is what PMK have been unable or unwilling to provide. BBB for me too, sadly.

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bmaze7891
Boynton Beach, US
Aug 24, 2012 7:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Aj and Andre,

What about my sneakers that I paid $640 for that i have not received? Oh wait, i did receive them and they were nothing like I wanted so you "claimed" you will correct them and apologized, but yet 1 year later I get no return e-mail, no return call, nothing. I cant even get you guys to send me the initial sneaker that looks like a 10 year old painted. You call the office and immediately it is a recording, I am not here to complain about how they are the worst establishment I have ever seen in my life, I just want my sneakers that I paid for. You know my contact information and mailing address, so like AJ stated in this thread " Sounds like you guys are the scammers! All except for David. At least he was man enough to give us a call and hash it out!". Well AJ, i am not a scammer and I have not received any e-mail or call from you so what excuse do you have for me? I intitially wanted a full refund, but they wont honor that for me even though clearly they have returned funds to other clients. I am now just at the point where I want a blank sneaker just so I can have some piece of mind that i didnt completely lose $640 and they wont even do that. I would love for one of them to have the balls to contact me and actually do the right thing and give me what I requested.

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BenM83
, AT
Aug 14, 2012 5:14 pm EDT

Dear AJ

I have recently sent an email to two email addresses that I have for you, One is full and was returned but the other I hope made it to you. My partner ordered and paid for kicks almost 12 months ago and has not recieved any word from PMK for almost 6 months now.

Please contact me, it seems your eager to help and that is great. Im not going to jump on a complaints board and start paying out on something I dont know but after 12 months I feel something should be done right away.

Thank you
Ben

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koocumber
, AU
Aug 08, 2012 6:17 am EDT

They're excuses are getting worse I swear to Jesus. Definitely a scam of a company, hope they burn down in flames soon enough.

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koocumber
, AU
Jul 31, 2012 9:14 am EDT

YA'LL ###S CAN EAT A BIG FAT DICK! KARMA'S GONNA BITE YOU ### IN THE ### ONE SWEET DAY.

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Mike Nero
Sebastian, US
Jul 23, 2012 4:57 am EDT

Called my bank and I will be getting a full refund tomorrow and they will be looking into these guys. You can't go wrong with Bank Of America. Never trust a guy with 2 first names no doubt, hey Andre if you are reading this I would stop production (if you even started) on my shoes. If you and your company would have had a little communication things would have probably turned out better, but im not going to wait 8 months when you promised 4 weeks. Andre was so quick to reply to my emails BEFORE I paid but AFTER I paid I hear nothing from this guy. Get your business skills up sir. And again anyone reading this and thinking they are going to get what they want, think again. Dig deeper on here, I have read reviews were a guy provided pics and details of what he wanted and they sent him whatever THEY choose to design...and example here...

http://www.yellowpages.com/bedford-oh/mip/pimp-my-kicks-461974202

If you are really looking for custom shoes there is a LEGIT artist out of England, I do not remember his name but if you search around, you'll find him. I have heard nothing but positive feedback.

Again people...do your research, believe the reviews, don't let Andre sweet talk ya and good luck.

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Mike Nero
Sebastian, US
Jul 22, 2012 4:34 pm EDT

These guys are complete bull along with their "president" Andre. He would not reply at all to tell me the status of my sneakers. I have opened a case with the BBB, and I will be calling my bank tomorrow to dispute the charges and I will be making Youtube videos and such to bash these guys in every way possible. STEER CLEAR of these guys HEED the warning people...that is all.

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pmksupporter
Toronto, CA
Apr 05, 2012 10:11 pm EDT

Dear Potential Customer.
I’m a Canadian and read all these and several other message boards before deciding to proceed with a custom order of sneakers in early March 2012. As I cannot speak to the experiences of others on this board, I would like to say that I have had a positive and rather enjoyable experience with PMK. I have been treated with respect all the way through my purchasing experience with PMK. I purchased a custom pair of sneakers for a friend and received them in time to the minute. My rush order was processed within 3 weeks from the start of me sending in a request for a quote to the day I received my shoes. I did my order with Andre Scott and have spoken with others at PMK. I have been treated with great service and have had excellent and prompt communication with Andre and PMK. I am glad that I made the decision to proceed.

As I believe Chris stated above a lot has happened to this company in the last year and though people on this complaint board are understandably frustrated, my take would be to seek a constructive resolution. My experience in NO way has led me to believe that PMK is a scam, but rather a reputable business.

If you are reading this and wondering whether or not to purchase from PMK I understand you hesitation as I was where you were four weeks ago. I am glad I trusted my gut on this product and it has brought great joy to the recipient and myself as well. I would very much so recommend PMK for your custom design shoe! Ask the questions you need to ask to the people you speak with, be clear (detailed - to the very last stroke) about what you want and how you want it and know your product (hand painted custom sneakers). Painting on shoes is incredibly difficult as I have been told by designers in Toronto who have accounts with Nike, Walmart, Audi etc. Recognize that the finish you will get is not meant to be a factory finish. The shoes are ART! It is the uniqueness of each stroke that makes them one of a kind and the skill that goes into completing one pair is quiet remarkable.

I am so grateful for the product I received and for me the service was impeccable from start to finish! To Andre, AJ and the PMK team, I wish you all and PMK the very best! – NG

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AjPMK
Cleveland, US
Apr 04, 2012 5:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mike we have worked with you and have exhausted our efforts to make things right. I don't even know why you are using this board, we have been in email contact. We need a statement from you and a telephone conference before moving forward. You have my info. Thank you.

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mikev10
Sydney, AU
Apr 04, 2012 5:16 am EDT

I have been more than patient with this matter. It has been 9 months now and I have still not received my shoes or a refund. I really dont understand what happened with my order or why I never received it, as well as why they chose to ignore me. I will continue to pursue this and take it as far as I have to in order to get my money back.

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karen hokeypokey
Thornton, US
Mar 20, 2012 3:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ah man now im really pissed off. I ordered pair of shoes from this company back in December and still no shoes. I talked to someone in the office two weeks ago and they said they were almost done. I ordered these shoes for my son and they were his special Christmas gift. I feel totally scammed and I will be contacting the better business bureau tomorrow.

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Andre_PMK
Bedford Heights, US
Mar 14, 2012 3:56 pm EDT

As the CEO of PMK, I first want to start by apologizing to anyone who has had a less than amazing experience with PMK. At PMK, we strive to provide quality products and customer service that is second to none. Our dedication to these goals is best demonstrated by our meteoric rise from the middle of the pack in the custom sneaker world to being the leader in this exclusive market working with fortune 500 companies, celebrity clientele, innovative companies and individuals like yourselves. While we always aim for perfection and the highest level of service for ALL of our clients, both big and small, it is inevitable that we are going to be exposed to criticism, some warranted and some unwarranted. Unfortunately, one of the down sides to running a business is the inability to account for events that aren't foreseeable and dealing with unfair business practices by competitors.

While you may not now this, PMK went through some serious restructuring last year and a byproduct of this process was vindictive attempts to undermine the viability of our business. Regrettably, some of our customer orders were unintentionally tangled up in this effort to sabotage. We sincerely apologize for any problems and/or inconvenience this may have caused any of our customers and we are currently working backwards to identify and remedy any customer complaints that are legitimate. Over the last few months, we have resolved complaints of those individuals who are willing to work with us. However, there are some individuals who are unwilling to respond or work with us to resolve their issues and to them, we can only offer our sincere apology. If you have a legitimate complaint, please forward your request to (biz@pimpmykicks.net) and we will work tirelessly to resolve your issues.

Andre
CEO of PMK

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AjPMK
Cleveland, US
Mar 13, 2012 2:34 am EDT
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Mikev,

Check your inbox buddy. I look forward to speaking with you soon!

Sincerely,

Aj

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AjPMK
Cleveland, US
Mar 13, 2012 2:32 am EDT
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Hi Chris,

Thank you for the follow through on trying to communicate and discuss previous matters. I am currently on the the road shooting a documentary. Please email me Aj@pimpmykicks.net. I am not to busy to speak with you.

Thanks again,

Aj

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SVETLANA TATYANA
Austin, US
Mar 13, 2012 12:32 am EDT

First off, how vain does one have to be to pay $200.00 for shoes, when there are very good high quality shoes on the market at a much cheaper cost . Is keeping up with the Hilton families and Trumps and Rockefeller families that important to you ? I saw an advert from a company who will provide a new pair of good fitting shoes to underprivileged children all over the world when one person buys one, a less fortunate child will receive a new pair of shoes at no cost . I would rather put my money there, than in a "fly by night" company that has proved themselves to be a "Sorry Excuse for a Business . as the saying goes, "LET THE BUYER BEWARE" we need to put the HUMAN back into HUMANITY, I am a firm believer of saving the planet, feeding the hungry, housing the deserving homeless and non abuse of animals of all types . We have screwed up this planet enough without making it worth living in for the impoverished and the hungry . As far as the war on drugs, that was lost many, many years ago, the C.I.A. is still bringing in Heroin into this country by the ton, make all drugs legal and available if someone dies from them, well consider that their choice, as far as a $200.00 pair of shoes goes, who are your kids going to impress, I"ll tell you, the ones that beat him / her nearly or to death, just to take them off of your kids feet and put them on their feet, thus ending another life that would have possibly found a cure for another Government Made / Spread Disease . Can any one tell me that I am wrong ? "THE SQUEAK MONKEY"

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mikev10
Sydney, AU
Mar 12, 2012 11:04 pm EDT

I am looking to resolve this issue with a refund. I have attempted numerous times to contact Andre Scott and he won't reply. I have received no emails from your company either. If, like you say, you are looking to resolve this issue then you can contact me at michaelvillalon@me.com

I don't have your email, I only have Andre Scott's, otherwise I would contact you there directly to try and solve this more efficiently. Thank you for some kind of response, which I haven't been able to receive through emailing your company. I do hope to hear from you soon so the matter can be 100% resolved and I can stop having to worry about this issue.

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AjPMK
Cleveland, US
Mar 12, 2012 3:34 pm EDT
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Thank you for your response Chris it's more refreshing to actually talk a person than just a complaints board. PayPal is a large company and that's exactly why they can screw smaller companies over. You can find many complaints on thier customer service if you research that. Let me be clear, WE HAVE CHANGED our business model and stratedgy, so warning people about your experience only weakens our opportunity to prove different. We have a waiting time of 4 months and each pair of sneakers comes in a custom box. The time it took to make such a transition when challenged by unforeseen circumstances, isn't something that we are proud of at all. In searching our database we are trying to find you emails and came across a person named Chris that put in a order, in a attempt to resolve this. I haven't had any communication with you, but I would like to! Our goal moving forward is to be the company that people can depend on to do the unthinkable. It has been challenging to say the least and no one knows neither cares what goes on behind the curtains. We will resolve each issue as they present themselves and provide proper contact info. In closing you have to understand that we never blamed anyone else for the failure to complete any orders. We only stated the facts that are unknown and presented the challenges of a small and rapidly growing business. So this is a thanks to you Chris for your understanding and ability to read between the lines.

As for you mikev, it's a different story! We have contacted you and you did post that you haven't recieved your shoes since 2008! We have a screen shot of the post. Maybe you have so many post that you don't remember. Whatever the case, you have my contact info and anyone looking for resolve has a full opportunity for just that. I thank you all and look forward to hearing from you.

Aj

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AjPMK
Cleveland, US
Mar 11, 2012 2:51 pm EDT
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How can you recieve anything if you do not reply to our multiple attempts to contact you which has been documented Recently? You haven't been trying to resolve this. You would prefer to hide behind complaints boards and "act" like we haven't tried to reach out at all! Yes We do have a lot of Corporate Contracts, and because this is a custom business, we take that extra time to make sure that we handle our individual sales with the same care. Chris, I don't care how ridiculous 8months sounds to you, it's called high demand! It's very easy to lose a address when PayPal closes the account because of people like Clarkson, sends us a shoe that already has artwork on the side and wanted a logo over that! We are the professionals and that's why we used the space that was available and placed the art there. And because she didn't like her design she calls PayPal and reverses the payment! Well when that happens, PayPal closes the account and does not give the account holder access, and we were unable to touch any money from that account! PayPal is the scammer in this case because they do not return money after 45 days so they say, but they definitely haven't given anything to us either! So you r attempts to contact channel 5 and the Attorney General only make you look bad as a customer who already recieved money back and just want to kick up dust!

This only makes our reality show get more ratings and takes us to heights unreached by other custom sneaker companies! We have documentation of our licensed trademark by MTV, so any attempt to say we aren't just shows your lack of due diligence and your inability to obtain private agreements. Do you really think we could use thier logo on the top of our web page illegally?

We sincerely apologize for the multiple situations reported here, as it deals with each individual, every resolve is different, but necessary. We would like to invite you to join us on our way to the top, by being those who were willing to work through the rough patch, which plays a significant role and turning point for us, as it pertains to our goal of becoming better, bigger, and stronger at what we do. This is a opportunity for resolve and exposure. This is only for those willing to work out a unresolved matter and for those who haven't recieved thier MONEY back! We are changing the way we are doing things and we have grown tremendously since our start. We hope that you join us on our quest to become the first company to transition from customs to actual shoe brand. Yes... We make shoes now! We will announce what channel we will be on moving in to summer. Stay tuned and thank you for listening,

AJ Ballard
President/Creative Director
Aj@pimpmykicks.com

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mikev10
Sydney, AU
Mar 11, 2012 3:19 am EDT

I did not state on any website anything about not receiving them since 2008. I began my purchasing process in August 2011 with Andre Scott and I still have not received my sneakers. Simple as that. I have not received any email replies from the company either. The only thing I could do was to take it further in order to get my money back, which I still have not received.

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AjPMK
Cleveland, US
Mar 11, 2012 12:47 am EST
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So let's see we have one guy who has been contacted and shoes are being sent. Then we have two bitter clients that got thier money back and still seek vengeance one in which has already recieved her shoes! And then you have the one guy who doesn't respond at all to Facebook messages and email and he gave us a wrong number! Sounds like you guys are the scammers! All except for David. At least he was man enough to give us a call and hash it out!

Chris you were given all call and denied that you were the one who posted this and that's just lame! And mike what you are doing is pathetic! Our legal team is all over this and all of your statements have been recorded! Thank you for being so open! Mike you claimed on one site that you haven't recieved your shoes since 2008! I didnt get to PMK until feb 2011! You couldn't have discussed anything with me or Andre! We weren't at PMK yet!

Please be very careful how you choose to respond to this, seeing that things have been taken to the next level.

AJ

P.S. Scammers don't give cash back and use false names to conduct business. Obviously you guys havent much wisdom in the true meaning of the word SCAM.

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mikev10
Sydney, AU
Mar 08, 2012 3:54 am EST

Sorry, but I have to agree with Clarkson23. There word means nothing at this point, as they have said that countless times to me. I tried to dispute it with my bank but after a few days they said there was nothing they could do for me. I would like to know if they do send the shoes to you and how the quality of them is. At this point i won't be getting my money back from them, or the shoes i ordered. It baffles me how they can STILL be a 'business' and continue to take new orders from customers.

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Clarkson23
, US
Mar 07, 2012 11:09 pm EST

I'm sorry but you won't receive the shoes. I've had MANY conversations with AJ and Jean (supposedly their VP of finance) where they promised me similar things and explained the issues with their company. If you do ever get the shoes, they won't be the way you ordered them. They are refusing to refund my money. I even went to the bank to dispute the charge and they are putting up a fight there too. Trust me, they have no intentions of following through on their "word". They are definitely scammers.

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koocumber
, AU
Mar 05, 2012 8:52 am EST

After a phone call with AJ yesterday, I think I can write him and PMK off as non scammers. It seems that a lot of crap just went down with their company last year and they are only starting to recover from the effects. Paypal has closed their account which is why the refunding processes have been screwed up, and why our orders have not been shipped to us because they've lost our addresses. However, they are starting to pick it up again and are back on their feet, so just leave AJ an email and he should be getting back to you. I'm expecting my kicks to be shipped to me in about 10 days, I have his word on it.

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koocumber
, AU
Mar 04, 2012 1:28 pm EST

I'm currently in contact with AJ Ballard, who is a sneaker artist at PMK. He tells me he is willing to refund everyone their money but the process is taking some time due to us making complaints about them being potential scammers to Paypal. He not only offered to refund my money, but still said he was going to ship out my shoes. I will call him and we'll see if everything goes well.

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Clarkson23
, US
Feb 29, 2012 1:16 am EST

The same thing happened to me! I too ordered shoes as a Christmas gift and did not receive them on time. My story differs slightly. The shoes FINALLY arrived, but they were no where near the custom design I had requested. And let me tell you, it was the simplest design possible. I could have created them myself it was that easy, but like yourselves I wanted a professional quality product. I ordered the shoes from another company and had them shipped to PMK to customize. Now I can't even return them to the original company because they're destroyed. I am disputing the credit card charge, but they aren't making it easy. All I am looking for is a refund for the design because it is nowhere near what I ordered. What can I do to help? I'm happy to submit a statement.

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koocumber
, AU
Feb 28, 2012 5:29 pm EST

I have no idea how I'm getting my money back. Paypal will not help as the transaction was made over half a year ago, plus I live in Australia. Help someone?

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mikev10
Sydney, AU
Feb 24, 2012 1:05 pm EST

If you need any kind of Documentation, i have also kept my emails and paypal receipts for the record. Im not sure that will help, but just want to offer it up in order to try and do what i can. I will be going to my bank when it opens again and try and get my money back. I have spread the word as much as i can at this point and just hope everything works out for everyone at this stage.

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koocumber
, AU
Feb 24, 2012 9:38 am EST

I had just received a reply from AJ Ballard, only after having sent a VERY nasty email to him (with coarse language etc). He threatened to me "I guess it sounds like you don't want your shoes, we'll just put them for sale on the site". Then today I received another reply from him saying "Sorry for not notifying you that your shoes got sent to the wrong place. With that settled, what address should I send them to?"
I have given him my address, and made it VERY clear that if my shoes were not arriving and if I did not receive a shipping number ASAP, I would be very displeased with him to say the least. If I don't get my shoes or a proper reply from them in about 2-3 weeks time (because I'm a nice and patient person), you can definitely write PMK off as a total scam.

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mikev10
Sydney, AU
Feb 24, 2012 6:01 am EST

I made my complaint with the BBB a few day ago. I suggest if your emails are being ignored by Pimp My Kicks you should also file a complaint. After I filed one i received an email from PMK saying that i was being unfair and the shoes were almost complete. I thought i might be the only one and that i was being unfair, but i can see this has happened to others as well. Please let me know of any advancements you two have made on this matter. I am also from Australia and i don't want others to get treated this way.

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koocumber
, AU
Feb 23, 2012 2:22 pm EST

We have much to talk about. I have been scammed as well, I ordered a pair of customs June last year and still haven't received them. I've been told numerous times "your shoes will be here next week etc" but it was all lies. The worst thing is, I was WARNED that PMK is a scam, by Aesha Iverson and Richard Brown- the REAL (and now former) members of PMK. Andre Scott and AJ Ballard are a bunch of lying scammers. I even have photo evidence as to how far Andre and AJ have gone to make their 'company' look legit.
TAKE THEM DOWN. I'm from Australia and I paid a hefty sum of 490 US Dollars for my customs which will never arrive. I want my damn money back.

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mikev10
Sydney, AU
Feb 22, 2012 1:30 am EST

Same thing happened to me. My emails are being ignored. I want to spread the word that this company is scamming people because i ordered mine in August and still haven't seen my shoes. I don't want other people to get scammed and i want the site taken down if they are blatantly taking money from people and not providing the goods that are being purchased.

They offered me excuses why i haven't got the shoe also, and it is complete rubbish. I agree with you about spreading the word. People shouldn't be able to get away with doing this in this day and age.

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