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8x11 area rug! They just lost it, and wants me to pay for shipping!
I called and hired PH to pick up and ship an 8x10 rug. The Orlando-based representative never asked if I needed insurance. PH lost the rug. LOST and 8x10 rug! I had to follow up with them at least 15 times for status. After months and months, they just were like, 'yea it's lost. The rug was $600. I then demanded a claim be filed so I could get reimbursed for the rug since pilot freight lost it; I filed a claim, only to be denied by PH. I have called and tried to speak with managers, with no returned calls. Several times, after being on hold, I'm just hung up on, never getting a returned call. I am beyond furious. Oh, now they are sending me collective correspondences wanting me to pay for the rug! The rug they never shipped! The rug they lost! They want money for a service they were never rendered. And now they are threatening to place me in collections? This company exhibits everything that is wrong with corporate America. Please, DO NOT use this company. You're guaranteed to receive terrible service, all while being disrespected.
Desired outcome: I'm not paying for shipping and they should refund the cost of my rug.
Delivery
We shipped an 8, 000.00 table using pilot. They totally destroyed the table. They hit the piece so hard with a fork lift, they ripped the base off and took a huge chuck from the table top. They are taking no responsibility for the damaged they have caused. There corporate office offered no solution. We are going to have take them to court. Never, never use this company.
Is Pilot Freight legit?
Pilot Freight earns 91% level of Trustworthiness
Perfect Trust Endorsement: Pilot Freight achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
Pilot Freight has claimed the domain name for pilotfreight.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Pilotfreight.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pilotfreight.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Pilot Freight has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Pilot Freight. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Pilot Freight complaint handling
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Pilot Freight contacts
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Pilot Freight phone numbers+61 2 8337 8877+61 2 8337 8877Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8877 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8877 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8877 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8877 phone numberAlexandria+61 3 9338 8388+61 3 9338 8388Click up if you have successfully reached Pilot Freight by calling +61 3 9338 8388 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 3 9338 8388 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 3 9338 8388 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 3 9338 8388 phone numberTullamarine+61 4 1291 3210+61 4 1291 3210Click up if you have successfully reached Pilot Freight by calling +61 4 1291 3210 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 4 1291 3210 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 4 1291 3210 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 4 1291 3210 phone numberInternational Development+61 2 8337 8873+61 2 8337 8873Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8873 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8873 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8873 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8873 phone numberCustoms Manager+61 2 8337 8871+61 2 8337 8871Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8871 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8871 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8871 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8871 phone numberCustoms Broker+61 2 8337 8872+61 2 8337 8872Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8872 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8872 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8872 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8872 phone numberCustoms/Operations+61 2 8337 8875+61 2 8337 8875Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8875 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8875 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8875 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8875 phone numberCustoms/Operations+61 2 8337 8876+61 2 8337 8876Click up if you have successfully reached Pilot Freight by calling +61 2 8337 8876 phone number 0 0 users reported that they have successfully reached Pilot Freight by calling +61 2 8337 8876 phone number Click up if you have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8876 phone number 0 0 users reported that they have UNsuccessfully reached Pilot Freight by calling +61 2 8337 8876 phone numberCustoms/Operations
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Pilot Freight emailspilot@pilotfreight.com100%Confidence score: 100%Supportinfo@pilotfreight.com99%Confidence score: 99%support
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Pilot Freight address2-4A Bradford Street, Alexandria, New South Wales, 2015, Australia
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Pilot Freight social media
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