Pier 1 Imports
reviews and complaints

I ordered two of the same chairs from Pier 1 on November 30th. They sent me mismatched chairs. They are telling me I must either pay the fee to have UPS pick up the chair from my office or deliver it to UPS. The chair can't fit in my car. They won't deliver the correct chair I ordered until I return the wrong item they sent to me. Horrible service. Now when I try to call I believe I'm blocked.

Received the desk damaged and couldn't contact anyone at pier 1 ... tried for days! I even sent an email and never received a reply. ( sent it numerous times) stayed on phone for almost an hour only to be told they are not OPENED! What are you suppose to do when you pay for it and its damaged? Tried going to store and they brushed me off and said "it's not their problem "!

I ordered the outdoor Bradley 4 piece dining set online, order #W1512306305. After 2 days, I received an email stating items in my order were cancelled and to call customer service if I had questions regarding cancellation. I called [protected]. The automated answering service said hold times were approximately 20 min. After being on hold 3 hours (see pic) I had to hang up. Pier 1 was my favorite store, I will never shop there again and want my money back for the table and swingasan chair I purchased last week, order #W1512244677. Three hours on hold is unacceptable, Especially when I spent $1, 200.

I placed an order because Rakuten sent me an email about 10% cash back at Pier 1. I placed the order then the store called to say they were floor model items and said I can order them new online. They also said I would get my coupon code and member rewards back. I did get my rewards but not the coupon code, so I called customer service for assistance. They would not give me a code and said they had to place the order for me, I realized while on the phone that I wasn't getting my Rakuten cash back and said to cancel it. The CS rep said she couldn't help me and I had to ask for a supervisor. The lead, Melissa, was no help either. She said it was too late the order was already placed and that the loss of my Rakuten cash back was not her issue. I only ordered because of Rakuten. Pier 1 just lost a long time customer and card holder. I will be returning the $500 order to the store as soon as it is received.

I opened a new credit account July 11, 2019. I sent my payment in late because they did not send a bill until after the due date. They charged a late fee and interest which I paid - 10 days before it was due. They sat on the 'late fee' payment until it was past due and sent me a late fee charge on the late fee + interest. This is a scam! I now see that this has happened before.

I ordered 5 items and my husband and I decided to cancel. I checked my acct and there was no shipping tracking number given and had not been shipped out. I called and was on hold for quite a lengthy that I chose the option to text because it said you get "faster results"...more than 8 hours later I'm told that "since you did not cancel within the 60 minute Grace period you are unable to cancel." What Grace period is this I looked everywhere and this should be written onsite for customers!? No wonder it took more than 8 hours for a response. Card ripped thrown away. Done. Too many problems with pier 1 from customer service, received broken shattered items, and now a grave period of 60 mi it's a I had no knowledge of and couldn't find. The items will be returned and I've closed my acct. There are many more places to shop without the hassle!

I applied online for a Pier 1 credit cart to complete an order for draperies.

I was informed online that a Pier 1 credit card would soon be sent to me in the mail.

Instead I received a letter from Comenity Bank (Ref. no. [protected]),
stating that "we are unable to continue processing your application for a Pier 1 Imports credit account until you contact us directly to verify the information provided".

And, further to "please contact us within 14 days from the date of this letter. If you do not contact us within 14 days, we will be unable to give further consideration to your credit request".

Well, let me advise you Pier 1, I have never been denied credit and have an excellent credit rating. So, you can keep your charge account application and the draperies I wanted to purchase until the sun don't shine.

Extremely disappointed in your online service and conundrum in trying to apply for a Pier 1 Credit Card!

My wife Ordered online the Avanti Blue wing chair. She was told it wasn't available but would be able to pick up in Delmar in a few days To my dismay the chair we had ordered was sat on the floor with two kids standing on it The Avante once we got it home has marks and scratches all down one side
I own a business I am a professional this would never happen
I doubt very much to hear from this company I will however place much information within the Internet understanding my business is an Internet surfing company
To finish it off the employee health paying could not care less
Staff 0% customer satisfaction 0% if you do want to contact [protected] is my cell or just look up M20 San Diego you'll find me

I order a gray round dinning table from store in Flushing NY. It was a set with 4 gray chairs but when they delivered it was a green table with gray chairs I complained but since I expected company they left it and promised are going to exchange it with a gray table. When I contacted they said I have to pay for the return but I contested and finally they are going to exchange it on Sat.
I would like to request compensation for all the inconvenience they caused me and when I had my house warming party it was so embarrassing to have the whole brand new kitchen gray and the table green. I paid $1000. For the set and I was so embarrassed with my friends and relatives it completely ruined my party. Please arrange for proper compensation.
I appreciate for your consideration on this matter
Thanks
Soraya Svoronos

I found a lovely chair on Pier 1 Imports website and ordered it. It was a birthday gift for my grandmother and I was very excited about my purchase.
It was a bit way too expensive but since it was a present for a dear family member I was ok wit the price.
One week later they contacted me and said that there was a mistake on their website and that my chair was not in stock. They offered me a refund and I agreed. I'm writing this to warn others about Pier 1 Imports! They are highly unprofessional and I would not recommend such a company to anyone.

I bought two lounge seats from the company Pier 1 Imports Inc couple of weeks ago. I was shocked that the company sold me terrible quality seats. The seats looked like they were 10 years old and looked completely worn and wanted to change them. I sent the pics to the seller and told that I don’t have a lot of people or kids, so no one could destroy these seats so badly. So, it was terrible quality. The seller still hasn’t replied to my complaints. Don’t buy – bad quality.

I have been shopping at Pier 1 for over 15 years, and I can't believe how much it has changed... and not for the better! It used to be staffed by professional looking and acting salespeople, but it has really gone down hill the past year, year and a half.
The staff used to be very professional looking, neat, and friendly. Now, they look like any other staff at a casual store: visible tattoos, leggings (!), head scarfs, open backed shoes. My niece used to work there, and they used to have a strict, professional dress code. I guess Pier 1 is gearing its staff more toward the younger crowd, and not to us long time customers.
I also guess there is new management, which may be the reason for this new "look". I used to see a lot of the management staff on the sales floor regularly, but not anymore. I'm lucky to see one salesperson. If they need a manager, they always have to call for one. I miss the "regulars" who used to be in management. The gals were always so friendly, and knew their stuff!
I've also had problems with the new online ordering, which is really being pushed at the store. My last order came in broken, but it was exchanged with no problem. The guy who helped me said this is a common problem, which makes me hesitant to order online again. At least I didn't have to pay for shipping.

First they cancelled an order without notifying me. Then their delivery service did not show up or call on the day of the scheduled delivery. They have terrible communications with customers — I have had to contact them repeatedly to find out the status my order, and even when they promise to look into a problem (such as the missed delivery) and get back to me, they don't. 4 weeks (and counting) to get an order delivered. Merchandise in the store is fine, but ordering online has been a very frustrating and time-consuming experience.

Pier 1 in Bolingbrook is having a moving sale which everygthing was 60%. I puchased throw from them and it was final sale due to moving sale. Throw was folded with ties around it and was wrapped so I couldnt open it or it appeared to be brand new. I knew about the final sale but when I came home and opened the throw, all the fringes were tangled and I was unable to detangle and it began to shed and created tiny holes. I called the store and explained that they need to refund me cuz this item should not been a sale. They claimed that it was my fault for not checking the blanket and that it was the final sale. I told them, theres no sign indicating that I need to open all the items before I purchase and I trusted the store that they are selling the stuff that are not defected and since it was wrapped, I couldnt open at the store. this is what I get for trusting the store product and now getting penalized. I will never shop at pier 1 anymore. I loved the store and I enjoyed shopping there but they lost my trust and bad service. I will pass onto my friends and family about their bad serive.

I shopped in the Pier 1 in Victoria today for a few items including beaded boxes as stocking stuffers for my grandchildren. They were 25% off for this week but on leaving the store I realised that I hadn't been given the discount. You could not see the items being purchased on the computer screen so didn't notice at the time. I went back in to then join a line-up of about 5 people. 2 people were on the tills but both had insumountable problems it seemed. I waited between l5-20 mins to finally get up to the till. I explained what had happened, the girl rather glowered at me then went and checked the prices only to find that I was correct. She then proceeded to try and change the receipt with the help of a very grumpy store manager (I think she was the manager). Finally I got my refund and the paper work was handed back to me without a word of apology whatsoever. I can understand how the mistake was made but it could have been handled nicely with a "oh my goodness, I'm so sorry" instead of the grouchy attitude I encountered. I won't be going back there again.