Picture People / Poor customer service
My wife and I went for our scheduled appointment for our son's first Christmas photos. We had to wait 30 minutes even though we had an appointment. Once it was our turn the "photographer" had our son sit in a boopie chair with a red blanket on it. Keep in mind I had to hold the red blanket up so it looked like a back drop. The photographer started taking pictures and kept saying she was getting cute ones. But our son was not as smiley as he usually is. She kept taking pictures which I noticed the flash was not going off on all the pictures and had to tell her. We then put him on his stomach and she allegedly took some more cute ones. We asked if we could have some props, anything for Christmas, and she went and got some. I was expecting them to offer them versus us having to suggest them.
She told us she took 100 pictures which was untrue. As we waited for the pictures to upload, we were told that it would take only a few minutes and we would get to see the pictures after a few other customers. After 40 minutes we were told by our "photographer" that she made a mistake and had not taken 100 pictures, that there was actually 2 other customers' sessions on that disk that she did not download prior to our pictures. So not only did we not know how many photos were taken but we had to wait for 2 other sets of pictures to be downloaded. She then left the store and another employee had to help us.
We sat down to view our pictures and I cannot express how disappointed my wife and I were. The pictures absolutely were terrible. We had about 16 to choose from and only 2 were good. I know you cannot control a 5 month old's smile, but as a photographer you have the ability to view the pictures you have taken so far and know when more are needed. She did not try to get better ones but just wanted to go on her break.
We decided to not get any pictures and the only thing we were offered was that a manager would take our pictures if we chose to do it again. There is no way I will ever go back to Picture People again. It was a complete waste of a day which my wife and I took off from work in order to have a nice family outing and get pictures of our little boy.
DO NOT GO TO PICTURE PEOPLE!!!
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