PickUpFlowers.com reviews and complaints 36
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Refund
I have order a flower for my friend who is studying in theologian college on 15 of june and the product was suppose to deliver on 20 of june however the product is not deliver till now.I inquire alot about the order by contacting them through a live chat one after another.And they keep on giving me an excuse so i ask for refund for that order however the money is not yet refund back till now.
I was wondering why they are so neglect about their customer.I never come across such a services in my life so far and i wish not to happen such incident in my life.
And there are still many people around the world who might order the flower from this sites and experience such a terrible services.I even promise to my friend that the flower will deliver on time but i have to apolozies even to my friend about my experience with this site PICKUPFLOWER.
My order number is Order #[protected].They told me that they will refund back however they haven't refund back till now.And i am gonna file a complaint as much as i can in all the site where i can complaint because i am really disappointed with the services and i never come across this kind of experience so far in my life.
The below is some of my live chat with the representative of PICKUPFLOWER
Giftinginc Chat Transcript
Date: Mon, 29 Jun 2015 23:18:25 -0600
-------------------------------------------------------------
Name: Kamy
Email: [protected]@yahoo.com
Question: ORDER NO##[protected] not deliver till now.
Chat Reference Number: 364671
-------------------------------------------------------------
| 29.06.2015 23:11:28 | Charlie Burns: Hello Kamy, my name is Charlie Burns, how may I help you?
| 29.06.2015 23:12:03 | Kamy: yes charlie
| 29.06.2015 23:12:29 | Kamy: i was just wondering why it takes so long to deliver my product
| 29.06.2015 23:12:52 | Charlie Burns: May I have the order number?
| 29.06.2015 23:13:12 | Kamy: #[protected]
| 29.06.2015 23:13:24 | Kamy: do you remember me charlie
| 29.06.2015 23:13:30 | Charlie Burns: Please give me couple of minutes, so that i can check the details and get back to you.
| 29.06.2015 23:13:38 | Kamy: i have a word with you before i place the order
| 29.06.2015 23:14:05 | Kamy: Yes keep on checking
| 29.06.2015 23:14:46 | Kamy: You promise me that the product will deliver on 20
| 29.06.2015 23:15:09 | Kamy: and now its already 30 of june ohh My GOD.
| 29.06.2015 23:15:45 | Kamy: i want my money refund back
| 29.06.2015 23:15:48 | Charlie Burns: Please give me couple of minutes, so that i can check the details and get back to you.
| 29.06.2015 23:17:57 | Charlie Burns: Okay i will get back to you in this regard.
| 29.06.2015 23:18:07 | Charlie Burns: Iam checking with the local agents.
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Giftinginc Chat Transcript
Date: Mon, 29 Jun 2015 23:51:26 -0600
-------------------------------------------------------------
Name: Kamy
Email: [protected]@yahoo.com
Question: I want my money to refund back.
Because the product did not recieve till now
Chat Reference Number: 364672
-------------------------------------------------------------
| 29.06.2015 23:20:03 | Stephen: Hello Kamy, my name is Stephen, how may I help you?
| 29.06.2015 23:20:15 | Kamy: hi stephen
| 29.06.2015 23:20:34 | Kamy: i have order a flower on 15 of june.
| 29.06.2015 23:21:10 | Kamy: however the product is suppose to deliver on 20
| 29.06.2015 23:21:25 | Stephen: Let me assist you in this regard.
| 29.06.2015 23:21:25 | Stephen: We are very sorry for the inconvenience caused to you.
| 29.06.2015 23:21:26 | Kamy: My order number is [protected]
| 29.06.2015 23:21:32 | Stephen: Please give me couple of minutes, so that i can check the details and get back to you.
| 29.06.2015 23:22:12 | Kamy: i want my money to refund back
| 29.06.2015 23:22:24 | Kamy: as soon as possible.
| 29.06.2015 23:22:57 | Stephen: Thank you for being online while I was checking the details of your query.
| 29.06.2015 23:23:36 | Stephen: we are checking with our the local partner. we will update the delivery details within 24 hours.
| 29.06.2015 23:23:49 | Stephen: we have already launched complaint for non delivery, regarding to that we are checking with our local partner.
| 29.06.2015 23:24:59 | Kamy: okay i will wait for 24 hours and if there is no any further possitive response..Please do feel free to refund my money.
| 29.06.2015 23:25:22 | Stephen: Sure Kamy
| 29.06.2015 23:25:32 | Stephen: you are welcome
| 29.06.2015 23:25:35 | Stephen: Thank you so much for your valuable time and order.
| 29.06.2015 23:28:36 | Kamy: k where are you located?
| 29.06.2015 23:29:02 | Stephen: we are based in Ca, Usa.
Giftinginc Chat Transcript
Date: Tue, 07 Jul 2015 19:47:19 -0600
-------------------------------------------------------------
Name: kamy
Email: [protected]@yahoo.com
Question: I want my money refund as soon as possible my order no.Order #[protected]
Chat Reference Number: 367134
-------------------------------------------------------------
| 07.07.2015 19:43:17 | Dean Winchester: Hello kamy, my name is Dean Winchester, how may I help you?
| 07.07.2015 19:44:08 | kamy: Hi i want my money refund as soon as possible
| 07.07.2015 19:44:22 | kamy: my order no. is Order #[protected]
| 07.07.2015 19:46:02 | kamy: I talk to stephen on 29 of june and he told me that if he did not resolve my concern after 24 hours he promise me that he will process the refund
| 07.07.2015 19:46:29 | Dean Winchester: Please wait for a while
| 07.07.2015 19:46:52 | Dean Winchester: I will forward to stephen.
Contact Us: We are available 24 hours, 6 days of the week
Email : [protected]@ pickupflowers.com
Chat : Live Chat
USA Phone : [protected]
UK Phone : [protected]
Australia Phone : [protected]
Hong Kong Phone : [protected]
Call from Skype : Pickupflowers.
PLEASE PROCESS MY MONEY REFUND AS SOON AS POSSIBLE
Lied about delivery
I ordered online from the USA at about 8an Ireland time. I wanted flowers delivered on that day in Dublin to my daughter. The day was May 8th. The order confirmation gave me delivery date of May 8th. I waited and used their live chat to check on the order. My credit card was charged immediately the full price plus shipping. A total of over $60us for a small bouquet with a tiny stuffed bear. I was willing to pay the price. I know Mother's Day is just two days away but this is to be delivered before Mother's Day. They repeated lied to me online and, I believe, when I asked specifics and said I KNEW they were lying about already delivering the order, they did something to live chat and disconnected it. Their website is lovely and enticing but they are a complete sham and liars and thieves.
Do not provide the services they describe
I ordered the flower bouquet from the company which had lilies, hydrangeas, kalas and roses. Not to mention that they delivered the flowers late in the evening instead of daytime, the bouquet that the birthday person got had only 5! Buds of lilies! Tried to contact the customer service for a couple of days because according to their site "you can exchange the flowers if you are not satisfied" they had the gut to tell that the flowers they delirvered are the flowers I paid for! Stay away from that company and save your time and money! The worst customer service I have to deal with!
scam
Absolutely disgusting that this website is allowed to still exist. Complete scam. they took my money and didn't deliver anything.
When i tried to contact them they blocked all forms of communication. I called both their offices in the UK and U.S and was just met with background noise and no one speaking. Their skype talk option connected then they just blocked me. Their online live chat option is clearly not a real person and just kept either ignoring my questions or cutting me off. The day after i started receiving ridiculous emails from them that made no sense and were contradicting in the same mail, also clearly generated and not from an actual person.
I should have done my homework before ordering and check the reviews
Oh my God! This company is to terrible, I should have done my homework before ordering and check the reviews. Now I'm dreadful.
I ordered flower arrangment for my Brother's 50th Birthday in Europe. First of all they have a complete miscommunication between each other, took them a whole day to verify the payment information and then at 4AM ( of course who is sleeping ?) they send me an email stating my order is out of stock and if I want they can deliver it 2 days later. Are you kidding me? How about if I serve you dinner and give you a fork at a later time, huh? You are terrible creatures. Get out of this business, you are nothing but failure. ( And by the way - put someone who can speak English clearly, I understand someone in India cost cheaper but c'mon)
With my deepest disregards,
-Natalia
PS.Remember, I told you I'm going to let the whole world know? I swear I would.
Dear all,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number.You can reach us any time at: betty@pickupflowers.com or 011-[protected]. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This is a very poorly run company with customer service that barely speaks english
I palced an order with them twice before and it went fine even though they overcharged me, the 3rd time i placed an order, they replied back that their loval partner was asking for $15 more because it's a provincial address, they never charged me extra before and I am sending it to the same recipient. I chatted with their costumer service which was no help at all, and they will issue my refund 2 days later. this is a very poorly run company with customer service that barely speaks english, stay away from them.
Failure in Delivery with No refund!
After comparing a lot of flowershops with delivery service, I ordered a bouquet of flowers at PICKUPFLOWERS.COM to be delivered in Ulm, Germany a couple of days ago (ORDER:[protected]) and in the delivery date I received an email stating that the address was wrong or that the receiver was unknown at the address. I used the 24/7 live chat to see what happened since I recheck and all the details given (name, address, telephone numbers of receiver and sender) were correct and the receiver. The person of the chat told me to wait since he will contact his partner at Germany to see if we can picked up the order at their shop since my order only could be received that day.. During more than an hour of no help from PICKUPFLOWERS.COM I called DHL in Germany and a friend of mine went to ULM DHL warehouse to see if the flowers where still there to be picked up... The guy from PICKUPFLOWERS customer service didnt help me out on anything! After more than an hour of waiting he told me that the name of the receiver didnt was on the DOORBELL so that is why they couldnt deliver& the only solution was to re-schedule the delivery date and that I would have to pay the 50% oof the bouquet price+delivery fee... this was so stupid! since they had the receiver telephone number on the details, the receiver was actually on the address and they had my telephone number too! they didnt care about my urgency and the special of this delivery was! eventhough they have the SATISFACTION GUARANTEE policy of refund or replace if not satisfied... they didnt wanted to refund me anything! ..really, I highly don´t recommend this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
Did u recive ur refund amount ? Even I had ordered from Betty but of no use they dint deliver at all and they told me that they wil refund the whole amount and I'll receive a transaction ID but of no use again more lie I dint recive any mail or transaction ID
Dear Yoana,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number.You can reach us any time at: betty@pickupflowers.com or 011-[protected]. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
wrong address delivery
Ordered flowers from this company online and they delivered them to my home address 50 miles away from the place they were suppose to be delivered, the florist was a mere 4 miles from the delivery address! When I came home and seen this wilted pathetic boquet at my door and called them, I was greeted by a rude B*** who informed me that it was my problem, I must have put the wrong address on the send to line! Fortunately I did a screen shot of the transaction (which allowed me to get a refund from the CC issuer after about 90 days!) I asked that if this were the case, why would they send the flowers from the particular florist when I am sure there are another dozen in my area who participate... No good answers, just attitude. The bottom line is, I would never have ordered from these jerks had I did a simple review search before hand, silly me did not give it any consideration until this went south, and after reading all the other reviews I see this is their typical transaction. This company is nothing but a wanna be telefloral or something of that nature, Simply a middle man trying to eak out a small percentage from each transaction. They make mistakes, but they still have to pay the member florist, so they will fight you tooth and nail. The good news is, they will not survive and soon they will be out of business. What a group of complete idiots! I wonder how many other occassions they have ruined! Also, be aware, the boquet was pathetic! I guess low bid, you get what you pay for! No deals here!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear customer,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number.You can reach us any time at: betty@pickupflowers.com or 011-[protected]. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Crap service
This florist is unreliable, rude, not timely in its delievery, do not use. Full correspondence between us below:
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
-----------------------------------------------------------------
From: [protected]@pickupflowers.com [mailto:[protected]@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: [protected]@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, [protected]@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, [protected]@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, [protected]@pickupflowers.com wrote:
Dear Customer, Ã?Ã?Â
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards, Ã?Ã?Â
Adam.Ã?Ã?Â
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, [protected]@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: [protected]@pickupflowers.com
- By Chat : Live Chat
- By Phone:
��� ��� USA - [protected]
��� ��� UK - [protected]
��� ��� Australia - [protected]
��� ��� Hong Kong - [protected]
��� ��� or Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
Review, feedback, opinion, complaint on:
http://www.pickupflowers.com/
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http://www.businessgestures.com/
http://www.giftholler.com/
http://www.theflowerexpert.com/
https://www.facebook.com/#!/pickupflower
https://www.facebook.com/theflowerexpert
https://www.facebook.com/businessgestures
https://www.facebook.com/giftholler
https://www.facebook.com/giftsnideas
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in.linkedin.com/pub/pickupflowers-com
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The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer, i am Grace from Giftsnideas.com. We sincerely apologize for the inconvenience caused. We have a refund and replacement policy if customer is not satisfied. In-case, your concern is not yet addressed, we would request you to drop an email to customerservice@giftsnideas.com or me at grace@giftsnideas.com with your order number and concern. We will definitely look into it, verify and provide you with fruitful solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2056
Do not order from them, you will be disappointed
My boyfriend ordered flowers for me for Valentine's Day since I am in Spain for the semester. He received the confirmation email on Feb. 11th that they had been delivered, but it is now Feb. 20th and I still haven't received them, even after several emails and chats with "customer representatives" who claim they are still waiting to hear back from their local partner. They also said they would call and/or send me an email when they hear from their partner, which has yet to happen. We're now asking for our money back. Do NOT order from them, you will be disappointed.
Hi Olijer,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at [protected], I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.
Thank you
Adam
Customer Service Manager (PUF)
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com wrote:
Dear Customer, Ã?Ã?Â
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards, Ã?Ã?Â
Adam.Ã?Ã?Â
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
��� ��� USA - [protected]
��� ��� UK - [protected]
��� ��� Australia - [protected]
��� ��� Hong Kong - [protected]
��� ��� or Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
Absolutely pathetic service, No show on Valentines Day
9:30am thee morning after Valentines day and still no delivery - Thank you for making our Valentines Day Special!
Got in touch withe thee online help on thee website and theis is thee response -
"Since today is a very high day, our agents would start deliveries almost from 7 AM and will be doing deliveries theroughout thee day until night. We cannot confirm a delivery time. But, please be assured theat your valentines gift would be delivered today.
And theen theey theink its OK to deliver thee flowers on thee 15the of Feb because theey had a busy day!
Requested a refund - lets see what happens don't have high hopes.
I have placed an order which needs to be delivered TODAY. My order no. is [protected]. I am still waiting. Respond to me with the status. Otherwise refund my money back. I am highly dissatisfied with your service.
Hi Takula,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at [protected], I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.
Thank you
Adam
Customer Service Manager (PUF)
yup i had the same experience this valentines day...my bf showed me the picture on their website and they sent me flowers that looks like been dead for a long time..the flowers at the funeral looks fresher...totally scamming wankers...
If you want to p#ss off someone dear to you, go ahead and trust their service
Absolutely terrible! Everyone, DO NOT order from this lousy company. I ordered flowers for my girlfriend's birthday that was supposed to arrive during the day on her birthday. She heard nothing until 9pm at that night!
If you want to p#ss off someone dear to you, go ahead and trust their service.
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com wrote:
Dear Customer, Ã?Ã?Â
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards, Ã?Ã?Â
Adam.Ã?Ã?Â
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
��� ��� USA - [protected]
��� ��� UK - [protected]
��� ��� Australia - [protected]
��� ��� Hong Kong - [protected]
��� ��� or Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
Just awful, nobody answers telephone - would never recommend using this company
Absolutely dreadful. Ordered 2 bouquets to Europe, on day of first scheduled delivery received email stating couldn't send ordered flowers out of stock & would I go online & reorder which I refused to do having already checked funds had cleared from account. After quoting them Distance Selling Act 2000 and threatening Office of Fair Trading they eventually delivered completely different flowers. Second bouquet never received on transacted day either, over 4 days late, not what was ordered plus no surprise element due to having to ask recipients to let me know if they'd got flowers. Just awful, nobody answers telephone - would never recommend using this company.
Hi Foderele,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at [protected], I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.
Thank you
Adam
Customer Service Manager (PUF)
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“On time delivery
No Hidden Costs
Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards,
Adam.
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
USA - [protected]
UK - [protected]
Australia - [protected]
Hong Kong - [protected]
Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
Strongly agree with U, the service on Pickupflowers.com is too bad.
Today is Valentine's Day, I ordered flowers for my wife from this website, the product is awful with the following 4 points,
1. The flowers was delivered on 4 PM in the afternoon, it's too late, there was only one hour left for my wife to go off work.
2. The flowers delivered is totally not the flowers I see on the website, the one I see on the website is good but the delivered one is much worse.
3. The flowers is even a little weathered when my wife received it.
4. There is no free chocolate except the flowers themselves.
Please don't choose this website to deliver your love or you will get nightmare!
They accepted my purchase, then at the last minute, changed my order
Very bad - I wish I had seen this website - they accepted my purchase, then at the last minute, changed my order. They called the night before to ask if it was OK. I would have used another service if I had time.
Note - this is a company in India - I didn't realize it until they called me the night before delivery.
Hi Henderson,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at [protected], I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.
Thank you
Adam
Customer Service Manager (PUF)
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com wrote:
Dear Customer, Ã?Ã?Â
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards, Ã?Ã?Â
Adam.Ã?Ã?Â
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
��� ��� USA - [protected]
��� ��� UK - [protected]
��� ��� Australia - [protected]
��� ��� Hong Kong - [protected]
��� ��� or Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
Will never use them again
Absolutely pathetic service. I placed the order almost a week ago for Mother's Day flowers to be delivered to India and it's evening there now and yet it hasn't been delivered. When I called them up and asked them they are so clueless, they don't even know who their retailer is in the city. They "trust" they will deliver soon enough is what I heard from them. And then again they don't promise that the flowers will be fresh given that it is going to be delivered late. Absolutely f*** all service! Will never use them ever again. More stress for every buck you pay these folks!
Hi Montene,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at [protected], I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.
Thank you
Adam
Customer Service Manager (PUF)
The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted
Conduct is misleading and deceptive.
Service is poor.
On the website it says “Satisfaction Guarantee “
“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”
This is also a lie.
Do not use this Indian based company which pretends to be global. I feel I have been scam.
Stand up for yourselves fellow internet consumers!
From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved
Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.
Regards,
John.
________________________________________
The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.
Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.
Namename
On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,
I have not seen the refund come through, please check.
Thanks,
Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________
Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.
Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.
Thanks,
Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com wrote:
Dear Customer, Ã?Ã?Â
We are really sorry to hear that the order was not delivered to the recipient.
We will check with our local agent and get back to you ASAP.
Regards, Ã?Ã?Â
Adam.Ã?Ã?Â
________________________________________
Hi PUFs,
My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.
Please give me a full refund asap.
Thanks
Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address
Main Phone #:
Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012
Gift Message
Special Instructions
Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here
* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
��� ��� USA - [protected]
��� ��� UK - [protected]
��� ��� Australia - [protected]
��� ��� Hong Kong - [protected]
��� ��� or Call us on Skype
Note: If you are unable to see the links above, please copy these in your browser
1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat
PickUpFlowers.com - Stay away from these crooks
Don't do it! I ordered 2 weeks ago for my girlfriends birthday on March 10th. They were to deliver between 11am - 3pm. I got an email from customer service at 4:30 pm... the day of scheduled delivery, asking me for extra money because of the distance from the local flower shop to the place of delivery. And that they could not deliver until the following day until i agreed to pay the extra fee. Unbelievable!!!
Read full review of PickUpFlowers.com and 20 comments
Contact PickUpFlowers.com customer service
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