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1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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7:16 am EST
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Pick n Pay service - pick 'n pay wonderboom junction

On Sunday 02 December I visited the above store and wanted to purchase amongst other things, marrow bones. The butchery did not have the bones but assured me that if I came on Monday afternoon I will receive my order. The bones had to be cut horizontally for a specific purpose - not the normal diagonal cut. The gentleman at the butchery said that I could come anytime from after work until 20h00 as they will only close then.

On Monday afternoon I arrived at the store just before 17h00 and went to the butchery to find it deserted and cleaned. That in itself did not upset me as I thought that if I could find the store manager, he / she would be able to assist. I spent some time looking for a Store manager with no success - there was also no one in the managers' office. I could also not find staff members on the floor to ask.

I went to the lady who was at the cheese deli and asked her if she could locate the butcher. Her name was Priscilla. She looked in the butchery - and in other "private" area' and could not locate anyone from the butchery.

I then asked her to locate the store manager.

She went to the manager's office to "page" the manager with no result. She then enquired from staff in the front of the shop and located the manager - a lady - her name is Nxele (Not sure of the spelling) and she was busy paying for her groceries at a dedicated staff till. Priscilla spoke to her indicating that I have a problem. The store manager never once addressed me or my problem - she instructed Priscilla to go and look outside and "at the back" which Priscilla dually did while I stood and waited - and the store manager completed her shopping.

Priscilla came back to say that she could not locate anyone. I then asked the store manager - what time her shift ends - and she very bluntly answered that "I am off duty" - that could have been at about 17h20. I then asked to speak to the manager that is relieving her and once again she instructed Priscilla to do something - I did not understand her language.

I then approached a male staff member (I did not get his name) and asked him if he could locate the store manager and he walked straight up to the same lady (Nxele) who was at that point having her purchases checked at the exit. I stopped him and very sarcastically told him that she is apparently NOT the manager as she is off duty - he was extremely surprised.

Priscilla could locate no one as previously instructed by Nxele and came to apologise. Nxele, probably reading my body language by then, hesitantly decided to assist. With very little effort she found the marrow bones but they were not cut properly - which was by then not the problem at all - the butcher could have misunderstood me. By then an hour had passed and I left the store and left the marrow bones at the butchery.

She (Nxele) then came after me to apologise and ask for my name and telephone number to report to the "regional manager"! What would she report? That there was no one willing go assist? I doubt it.

If the manager deserts the store, then the other employees are surely free to do the same!

I commend Priscilla for her efforts to find help but unfortunately cannot say the same of the store manager - an appointment that she does not deserve!

Early on Tuesday morning a gentleman (Geoff) from the butchery phoned me and apologised for the inconvenience and offered to deliver the items for me, which was not practical but appreciated. I met Geoff in the store after work on Tuesday and collected the order.

I once again want to specify that Priscilla was more than willing to help - she deserves recognition.

The issue was not that the bones were not cut properly - misunderstandings can take place and with the right attitude can easily be forgiven - even if one travels especially for that purpose at an expense.

What is not acceptable is that the store manager is not prepared to address the client, offering the excuse that she is OFF DUTY while all the staff are of the opinion that she is on duty. It is a negative blotch for Pick n Pay and a very bad example to her subordinates.

I look forward to your response.

Kind regards,
Diane

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7:38 am EST

Pick n Pay paying for a lights voucher - monies gone thru my cheque account and no voucher issued

On friday 30/11/2018 - bought electricity voucher from pick and pay south dale - transcation on my cheque account went thru but no electricity voucher received - cashier advised me that transcation will be reversed same night - on checking on saterday monies was gone thru the bank account - went out of my way to store - spent over 1hrs -15min to be told city power is closed over the weekend - gave my details and had assurance everything will be sorted out on monday - can come thru and get voucher number - arrived at store on monday after work - nothing done - info desk phone someone at city power and again assurance was there that it will be action immeaditly - on way frm store received sms with refrence cpweb 2368501 was received
before boarding 2nd taxi call from city power came informing me that voucher number will be sent by sms
nothing happened - tried calling city power - unable to get thru - phoned pp customer complaint - put thru supervisor mickey - again assurance that all is taken care of - received call from one of the employee informig me to go to city power to resolve problems
i iformed her that i want my moey back and she insisted that they cannot do that and must sort out with city power - i iformed her that i paid pp southdale and not city power and am coming to collect my money - this is absoutly poor service coming from a large organisation
such as pick and pay - tried calling the store manager the phone keeps ringing with no answer

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5:10 am EST

Pick n Pay no express tills at pick n pay carlton centre (johannesburg)

I visited pick n pay carlton centre on the 29th of november 2018 around 18:00. Queues were out the door however that is expected as it is month end. What shocked me was they do not have express tills and I was expected to join the same queue with the people with grocery trolleys while I was just buying 1 item. A loaf of bread to be specific. How does this make sense. The manager made the experience even worse, cant greet, just boldly telling me there is no express tills I must join the long queue. How come this pick n pay doesn't have express tills and other pick n pays have. Do they not understand the difference of an express till? Why the other pick n pays have this service and they don't. Even shoprite has express tills, when are we catching up at pick n pay carlton.

Do they have a service manager, if so what is his/her mandate? Please make me understand this situation, I really don't get it.

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5:02 am EST

Pick n Pay pnp online delivery - delivered 2 broken bottles of liquor with no visible intention to correct

I have ordered and paid for a case of JC Le Roux sparkling wine and a case of Russian Bear Vodka. Order was placed on 24 Nov and delivery requested for Monday 26 Nov at 15:00.

Delivery was late - at 18:20. Furthermore, when the container with the sparkling wine was opened, I noticed that a bottle was broken. I removed the bottles from the container and left the glass shards in the container.
When the container with the vodka was opened, similarly a bottle was broken.

I updated the delivery note and handed it back to the delivery person. This was 26 Nov at 18:45.

The next morning, Tuesday 27 Nov, I sent an e-Mail to the customer care line, expecting a response within reasonable time. I also called the customer care centre on Tuesday morning and was told that they will send me an e-Mail with details to get a refund. Since then, I have sent several e-mails to the customer care centre (Daily because I have not received any response from them). On Wednesday and Thursday, I have called the Online Contact number and the Customer care centre. They told me that I must wait indefinitely as they cannot/will not assist me.

It has been 5 days since I first reported the matter. I have paid them and do expect them to replace or refund the order.

I have also noted that there are several complaints against PnP and that they are not responding to the HelloPeter complaints against them .
I will never shop with PnP again.

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2:26 am EST

Pick n Pay black friday deals

Hi

I placed my order on Black Friday, only to receive this week Wednesday 28th Nov a notification from your company that my transaction was not successful. I have then been advised that I can select all products that is under that order and re-order but at the normal price. I feel that this is unfair as your took so long to notify and won't compensate me for the lost of deals that was offered. I would like to pay for my order at the Black Friday price.

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12:19 am EST

Pick n Pay manager at liquor woodmead

Date: 28th November 2018
Time: 16h00
Standing in a long queue waiting to get to the teller in PnP Liquor. I asked the manager what seemed to be the problem. To be told by the manager, that the teller had gone to the cash office, to get change. I stated that was not acceptable in any store, during peak hours, only to be told, by the manager that he does not have to listen to me and he was going outside to have a cigarette. The other customers were just as shocked at his response as I was. This is totally unacceptable behaviour and I will never be using your store again.
Mike Crawford
[protected]

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12:41 pm EST
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Pick n Pay cash back policy at scott street branch, scottburgh, kzn

Greetings. I received what I perceive to be poor service at the above named store today. I asked for R600 cashback when I went to pay at a till and was nonchalantly told by the cashier that she had only just started on her till and didn't have cash to give me. I then asked for cash to be brought to me as is the standard procedure at other Pick n Pay stores which are very accommodating of customers. I was told that I had to cancel my purchases and move to another till if I wanted the cash. This was confirmed by two employees in a supervisory position.
None of the three offered any apology or explanation for their store's policy which does not match up with other Pick n Pay stores. None were even bothered when I said I would complain to Pick n Pay head office about the poor service delivery. In fact the cashier was so utterly nonchalant and this is such a poor reflection of your brand.

Other stores do not provide cash from other tills but they make every effort to get the cash from their offices. Why can't this store do the same?

As cash back is offered as a service of your stores and is one of the drawcards of your stores, I believe that all stores should make every effort to satisfy the customer.
As a principle of the matter, customers should not be forced to cancel purchases and made to move to other tills.

In protest, I cancelled the transaction and made my purchases and received my cash back with zero fuss at the Checkers nearby.

I would like you to clarify Pick n Pays policy regarding cash back.

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2:37 pm EST

Pick n Pay ultramel

I was shopping at the Glen mall pick n pay and bought 6 ultramels when I got home I was packing the groceries and then one box of ultramel felt watery and a bit light I then shaked it a bit to make sure and then I realized that the it was not sealed like the unopened ones. I opened it and to my surprise is had been already opened and even the silver foil that closes was opened and looks like someone had drank from it. On the tip of the box mouth there's some blackness around which I don't know what it is. Please see pictures

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9:07 am EST

Pick n Pay pricing dispute

Dear Sir

I wish to report an incident that happened whilst shopping at your Empangeni Store on Saturday, 17 November 2018.

The notice pinned to the shelf stated that your no name brand sliced bacon, 200g had been reduced to R10.00 per packet. I took in total 13 packets and noticed that 3 had stickers stuck to them indicating that the price had indeed been reduced. I re-read the pinned notice to the shelf and was convinced that it indicated that all the 200g diced bacon items had been reduced.

At your till we were charged the full price for the bacon packets without the reduced sticker on them. I objected and showed the till operator an image of the notice pinned to the shelf. She called a supervisor who after seeing the notice decided that we will have to pay the full price for the items without the reduced sticker on them. My wife and I objected and those particular items were removed from our trolley and rectified on the till. I then went back to the shelf a took pictures of the shelf and notice in question. I told the till operator and supervisor than this is not the end of this transaction as the amount displayed on the shelf and the amount that we were charged differs completely.

We were not taken seriously at any time during this episode. The situation was basically laughed off. There after the supervisor came and removed the notice from the shelf.

I wish to attach my till slip to prove that I was at your shop and actually bought diced bacon as mentioned above. I also attach seven scans of the shelf, the notice and a bacon packet of the kind that I had wanted to buy. (Till slip in word therefore not accepted by your complaints system)

I am not happy with the way in which this matter was dealt with. The shop was quite busy and this incident caused an unnecessary scene. I decided not to pursue the matter further in the shop, but instead to take it up with senior management, hence referring the matter to you.

We hope to hear from you soon.

Kind regards
Kosie Brits

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7:43 am EST

Pick n Pay bad smell in wheel chips

Oil spoiled smell in wheel chips. Expiry s 2month and D.o.m is 7th oct.. brand name: annaporani home products. Bar code number: 351868. Another product from same brand also same bad oil smell. It cost 30 rupees. Thought to return, but we r unable to come from our place. Pls check the products before u get it from distributors. Attached the image. Check it.

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2:38 am EST

Pick n Pay online shopping lack of service

The below is what I have sent to Pick n Pay customer care:

I ordered groceries on 1 November 2018 for collection at your Pick N Pay Century Mall store, I was advised that the collection can take place on Saturday at 10am.
The funds were deducted from my account at 12:00 noon on 2 November, an amount of R1186.10.

At 09:30 on Saturday. 3 November, I received a call from Pernel who advised that the order cannot be collected as they are experiencing technical difficulty and the person who is collecting must collect on Monday at 9am.

The person collecting went in this morning at 9am as advised by YOUR consultant onlt to be first told that the store does not do online purchase delivery or collections (VERY funny since it is listed as a collection store on your website) and then she is told that she cannot get the groceries and it will take TWO WEEKS to sort this out.

I have called your head office today and spoken to Reagan who is making me hold on for the pat 15 minutes for a Team Leader.

I cannot believe the pathetic service which you give, it is absolutely terrible that this is the service you offer and yet you cannot provide it to your customers. this is beyond unacceptable and I will be making this incident known on every Social Media site available.

your website states that you only process payment for the goods once they have been picked due to substitution and number of packets needed so if you took my payment on Friday at noon that means your store in Century Mall had already packed the goods and they should have been just waiting for collection to take place on Saturday at 10am. so WHY was the payment taken if you DID NOT pick the goods yet? If you had technical difficulty? This does not make sense and your monotonous, corporate apologies will NOT right this wrong.

Why isnt there a notice on your website advising clients that you are experiencing technical difficulties? Why isnt there a turnaround time on your website in the interim of experiencing technical difficulties? so clients can know that they will be waiting for two weeks to receive their groceries, then they can cancel and get in their car and drive to their nearest pick n pay instead?

I want the groceries DELIVERED to 27 Elm Street, Arbor Park, Newcastle - how you get this done I do not care but you will get it done because there is no way that anyone is going to go to your store AGAIN, waste of time, money and petrol. Contact person is Rochelle Lucas - [protected]/ [protected]/ [protected]

I also believe that as a gratitude and good will for this horrible experience those groceries should be free or vouchers given for the equivalent amount when the groceries are delivered to the said address.

I will not accept anything less.

regards,

Mitchelene Lucas

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8:06 am EDT
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Pick n Pay wasted money!!!

Good day

I am highly upset in the last 3 months I have purchased 4 pairs of shoes from Pick n pay clothing in City view Durban. I purchased the first pair in august sometime I wore them a day or 2 and my feet kept slipping out of them they were a size 5. I thought after wearing them 2 or 3 times they would stretch and my foot would be able to stay in the shoe. I then thought I would give those to my sister as she is also a 5 and I went and bought a size 6 thinking maybe i will have better luck with a bigger size, lone and behold same thing. I think I have worn them twice to see if they would stretch and nothing they now just sit in my cupboard collecting dust. You cannot even walk in them. I did send in a email which I am battling to find to the complaints department but I cant seem to find it anyway I never heard back from pick n pay. I once again did what I wasn't going to do and that was purchase more shoes from pick n pay clothing. I went and bought a pair of pumps and another pair of sandals from pick n pay probably two weeks back, pumps are fine but once again sandals are a problem, the one foot was stretched more than the other which wasn't to bad but now they literally fall off my feet as I am walking not only that there is a long piece of metal coming out the shoe... After two weeks that should not be happening they have not even been worn everyday. I just cannot win with pick n pay sandals and have just had such bad luck... I love the clothes and shoes at pick n pay but if I am not going to get any feedback out of this I will be sure to never purchase another thing from any of your shops. Im sorry but I do not and cannot afford to be wasting my hard earned money on shoes that last me two weeks or not even just collecting dust in my cupboard cause they cannot be worn.

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4:25 am EDT
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Pick n Pay pnp online shopping

Terrible customer service! I purchased items online on 19th october, the reserved amount of r2 289 was placed on hold on the day of delivery, 22nd october. Goods were delivered but not all. Another amount was charged to my credit card for the goods which was delivered. Up until today, the reserved amount of r2 289 is still not cleared on my credit card and is still on hold. I contacted your online contact centre, spoke to adrian on 26th october who (incompetently) referred me to absa to remove the uncleared amount. Even after I told her that is not how it is done and pnp placed the hold, she insisted - please send her for training as she clearly needs this. I called back the same day and spoke to casey - very helpful. She allocated a reference number [protected] and told me that she has logged a query with the finance dept to assist. She told me that someone would call that same day or the monday, 29th october. It is 1st nov, still no call...
I attempted another call to the call centre today, was placed on hold for almost 30 mins by cindy "who was trying to sort this out" before the call was cut off. She also mentioned that the finance dept will contact me today - is this a ploy to get the customers off the line because I have still not been contacted. I will never purchase anything online from pnp again nor will I encourage any of my friends to do so. This is 2 weeks later and the reserved amount is still on hold on my credit card and I paid for the goods already! I'm extremely frustrated with the process!

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3:22 pm EDT
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Pick n Pay refund

31 October 2018
Today just after one o clock I made a cash payment of r5900 at pick n pay vangate mall I never use this mall but because it was the nearest one I had to go there, few mins after my payment was made I was then told by the Telkom consultant that the payment was supposed to be made at absa so I immediatelly phoned pnp vangate mall after 2 o clock to explain the matter of which in was advised to hurry back to the store as it can be reversed since its same day, upon arrival at pnp at 3 o clock I was then helped by a lady named Moira who went as far as getting the receipt refunded but she didn't have enough cash and the manager Mo's authorisation was needed and he couldn't be found at that very moment so there was a long queue at customer service and they eventually voided my request since Mo wasn't there for authorisation and there wasn't enough cash to do the refund, Mo the manager evenetually came 40minutes later headstrong instead of giving authorisation he felt he needed to now phone claims which wasn't necessary at all he was on the phone for more than 30minutes, only to tell me he cant do anything I then spoke to the store manager Darryl who told me the very same story, what irritated me most is that they never listened to the request I spent 1hour and 30minutes and only upon leaving one of the line supervisors asked if I was assisted and that's where they fetched the receipt from Mo and checked that the refund went through long time already they only needed an authorisation from Mo so this was a huge lack of communication error and I am so disappointed in pnp having me waisted 1hour and 30mins for a query that could've been sorted out in less than 5minutes had they listen properly

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11:49 am EDT

Pick n Pay sushi

I have been this way and that deciding whether I should complain for 3 days because I hate complaining and I absolutely love the staff and the store at Plattekloof. But I have decided I need to complain.

For years I have supported this store, driving past 5 that are closer to my home because I love the service and the shop.

I have ordered exactly the same sushi there for the last 3, possibly close to 4 years.

I have another complaint about the pricing and labelling changes, i'll save that for another time.

This complaint is about Wednesday 24 October 2018.

The sushi was shocking. Where the same number of pieces normally fills the tray with a squeeze - on Wednesday they were so poorly and haphazzardly filled that the tray was only 2/3's filled. One couldn't even pick up the pieces without the rice falling out, there were gaping holes and where the mayo is normally nicely pipped it was squirted over like an angry child colouring with a crayon. I could not serve it to my guests - it was actually embarrassing. Shocking. Disappointing. I've never felt the need to complain about anything at Plattekloof pick 'n pay until now. The younger girls attitude stinks.

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AnaC2018
, ZA
Oct 31, 2018 1:09 am EDT
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I bought PnP No Name brand straight cut fries during end September / beginning of October from Pick n Pay Heidelberg (Victorian Center) where I always buy my monthly groceries. Last night I wanted to make fries, and when I emptied the bag into the oven pan, a dirty sticker/label came out of the bag with the chips. It was dirty so seemed like it was on the floor before it landed in the sealed bag of chips? I was appalled and had to throw away the fries as I could not risk my family's health.

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10:40 am EDT
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Pick n Pay purchase of lamb

I have in the last year switched to pick n pay as my choice of store from which to purchase meat. I have been satisfied in that unlike other butcheries they do not bulk up the weight with cuts of meat only suitable for consumption by dogs. I. E dog bones.

Today the 21st of October I was sorely disappointed. A tray of meat neatly packaged with lean back leg and chops on top attracted my eye and I purchased it. I opened the tray to find that under the good meat was layers of fatty waste meat and ribs and bones only suitable for animal consumption. Pick and pay I ask if you are that desperate to make a profit that you are willing to compromise standards. That is very deceptive in that upon arriving home I weighed all the horrible bits and it weighed a whopping 1.2 kg. That means I paid over R600 but received under R500 worth of edible meat. Rather keep the prices constant and stop deceiving your customers. I plan on posting this on all social media groups to avoid others getting fooled by this advertising tactic. I await a response.

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10:40 am EDT
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Pick n Pay service

I was at the pick and pay store in Kimberly north cape mall, the cashier was pregnant and constantly complaining about her having to go to the bathroom, i was with my grandmother and she asked my gran if she has the R5 points card she said no but you can give me one, after my grandmother payed she waited for the cashier to give the stickers and i then took a card so she told me i cant just take they scan the cards and need to count so i told her but we waiting for one and you just continuing with your conversation forgetting about us, she then said to me oh sorry and turned to the packer saying in the language I'm full of [censored] not knowing i understood what she said.

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4:10 am EDT
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Pick n Pay yoghurt

Dear Sir, I bought four Clover Fruit of the Forest yoghurts at Pick 'n Pay, Soneike, Kuilsriver, three of the products had expired, one 09 October 2018 and even worse, the other two 21 and 27 September 2018. Are they allowed to keep expired goods on their shelves and do you visit the shops to see whether the products are OK and not expired. I am not living nearby the shop and now have to go back with the products which is an inconvenience.

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n dixon
, US
Dec 31, 2023 4:45 am EST
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This is still continuing and despite our many complaints nothing gets done. No quality control checks.

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6:35 am EDT

Pick n Pay gift vouchers

On the 15th October 2018 around 5pm i went to Pic'n pay Trumshed to do a little shopping with my gift vouchers, the Cashier tried to assist me and she failed and they called the Manager and he just said to me "Unfortunately we can't help you because we never saw any voucher like this before" and i tried to explain but he just refuse to listen to me. He did net even do any query since he doesn't know how the voucher works, so i used my cash to pay for those items. He did not even care. So i ask for his email address and when i get to work i send him the screen shot of how the voucher works like it's my duty to do that. this was his response "Thank you Samuel I will definitely do follow-up on this issue
again apologize for inconvenience caused yesterday".

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3:24 am EDT
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Pick n Pay castle lager beer

Good Day

I am feeling very frustrated as I drove all the way to Brackenfell, (I am based in Kensington/Maitland), pnp supermarket.

As I saw on pnp catalogue the r100 deals on internet. It state that you get 2 times 12 castle beers for r100. When I got there they advised me that it was an error.

I wasted petrol and my time. I feel that they should have given it to me for that price as it is not my fault that pnp had made such an error.

Very dissappointed!

SF Jacobs

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Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

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Use this comments board to leave complaints and reviews about Pick n Pay. Discuss the issues you have had with Pick n Pay and work with their customer service team to find a resolution.