I had the EXACT same thing happen to me with a black skirt! I, too, filed a complaint with the BBB, who now gives them an F!!!
I brought a black skirt in to have dry cleaned. When I came to pick it up, I was told it wasn't ready because there were stains on it that they were working on. I asked to see what they were talking about since there were NOT any stains on it when I dropped it off and they refused to bring it to me! Obviously they screwed up.
It took the manager/owner, Karen, 2 weeks just to return my phone call. Once she did, she yelled and carried on about how I brought the skirt in damaged and that any stains on it were a result of some product I had used ie. deodorant, self tanner, lotion. What a joke! Not once did she offer and apology or do anything to rectify the problem. What happened to customer service???
Hopefully The Irvine Company is aware that this place is operating without a business license and has an 'F' rating. They need to be evicted!
STAY AWAY FROM PIALAGO CLEANERS!!!