Pure Energy Products 888-334-7927 or 888-527-0870 or 405-631-6366, which will direct you to on-line to submit a ticket for any question or concerns. Web site: usaveonpills.com / Physical Enhancement Labs, Inc.
This is to inform you that I am filing a complaint with the Better Business Bureau. This email will be forwarded and copied.
On March 29th I ordered a FREE-SAMPLE Of Phentrazine 37.5 for $4.95 the cost of shipping. These pills did not work for me. They actually made my stomach hurt. I received a package in the mail from your company. I did not open it and returned it to sender. On my “May” Master Card bill there was a charge for 149.95 from your company. I did not order any more pills, nor did I give any consent to have my charge acct used for this purchase. I tried to cancel by following the instruction on-line, but I was not successful. Your on-line system would not take my user id or my passcode that I had selected; it just kept saying invalid username or password. I tried to register several time. I have made print out on my attempt to register. When I spoke to Reggie on May 15th around 11:01, he stated that I should have received a password sent to me via email. I have also made a print out of my emails that were sent, no email from your company providing me with a pass code. I did not read or see anywhere where it stated that I needed to cancel my order since I never made an order in the first place. I just tried your FREE-SAMPLE. Your company employee Reggie has threatened to report me to the credit bureau for charges that was not authorized. I have more than great credit. I assure you I will do whatever I need to do to keep my credit from any derogatory remarks. Your system for customer support is not sufficient for individuals to contact you regarding billing or questions. Reggie stated that I needed to cancel the order within 15 days of receiving my order. What if someone did not have a computer or had access to on-line at the time to establish the deadlines you have created. This is a trap. You are trapping your customers with false advertisement. If the product is good, people will order with out you trapping them to order. I was told by Reggie that you will charge me another 100.00 plus for calling my credit card company to dispute the charges of 149.95. This was a fraud rant charge, of course I’m going to call my credit card company to dispute the unauthorized charge. I have sent back the product that I did not ask for. Reggie stated that I agree to that shipment by clicking submit, that I should have read the full disclosure. I say to you that, I did not see no such disclosure, if it had been there, I would not have accepted the FREE-TRIAL OFFER. Knowing that my credit card would be charged an additional 149.95 without knowing if I like the product or not. Who would accept that offer? Who would pay for something that they don’t even know if it works? You have trapped me; you have not provided adequate way to contact your company. You sales rep Reggie, left me a false message twice telling me his extension was 107, when in fact his extension was 105, (I have saved those messages), which I had to call several times to find that out. All your lines that I had tried left a message that the person was out. I had to fax my request to cancel before I had gotten a hold of anyone to speak with me. You don’t even have your address on your web site to receive any letters. Why do you make yourself hard to reach? Again, those pills made my stomach hurt.
No other way offered to cancel except on-line. This can’t be legal. Usually, If you order anything, you are given 30 days to return good for a refund if not completely satisfied. I didn’t even open the package, I was surprise that I had received a shipment in the first place. Are you saying that you don’t even give your customers the option to see if they like the product. PLEASE DO NOT SEND ME ANYMORE PRODUCTS, DO NOT CHARGE MY ACCOUNT any unauthorized amounts. Let this email serve as cancellation due to your breach of agreement for not allowing a proper way to cancel if one chooses, “your web site is not working to submit a ticket.” You failed to provide another way to cancel. I didn’t even know i had to cancel!!!
WHY DO YOU NEED TO CANCEL IF YOU DON’T EVEN ORDER? I DID NOT ORDER ANY PRODUCT OTHER THAT THE FREE-SAMPLE OF Phentrazine that was suppose to only cost me $4.95, that is all. I wanted to mail you that amount, but, there was no option to even to that. I was only given an option to provide you a credit card number. You have a MISLEADING ADVERTISEMENT. I will ask for a full investigation. Maybe there are others who have been trapped also.