Phones4U / Miss selling and bad service
My phone contract was due to come to the end of its term. I received a telephone call from phones4u out of the blue,
asking if i was renewing offering me a new phone etc. I was busy making tea and this person did their job and really
pushed the issue. He couldnt get me to agree and said he would send me phone and terms and conditions to look at,
The next day after having thought about it I decided to call them to say well yes but I would like to do this but get other
phone, I hadnt had any problems with Pones4u before this. This is where it all began, I was told I had allready agreed
and entered into an upgrade contract for 18 months and as it was an upgrade I had no right to cancer or change contract.
Apparently this was all explained to me over telephone. I disputed this and told them I wanted copy of transcript of that
phone call. I was told I could have this if I sent them £10 cheque to cover cost. I then sent them cancellation notice
under the distance selling regulations of 7 days.They sent me letter telling me as it was upgrade I could not do this.
They sent me email saying they would happily change the phone for me if that was an issue to contact customer services.
I telephoned customer services with regards to this and they told me that offer was only valid for seven days after the email
being sent and as this was the 7th day they had revoked the offer. I explained I knew nothing about it until 1 day prior as my
broadband had been down and anyway email didnt say i had 7 days to respond, they were not interested. Phones4u simply
said no more we can do for you. Since then I have sent them numerous emails asking where I should send cheque for transcript. NO REPLY. Then sent them emails to say i wish to complain. NO REPLY. I sent them emails saying I want to make my complaint official and asking them for a copy of their complaints procedure. NO REPLY. I have emailed firstname.lastname@example.org NO REPLY. I have emailed email@example.com NO REPLY. I have even emailed customer firstname.lastname@example.org guess what NO REPLY. I was warned about this company and did not listen as I hadnt had a problem with them, but thats it as long as you
are paying and dont want any customer service then okay. but the minute they have got you you are treated as though you do not exist. This company are using dirty tactics to con people into contracts. I believe its called miss selling and they appear to be trained in how to do this well. Do not go anywhere near Phones4u. If you get a phone call from them tell them clearly No you do not want anything from them, cause just talking to them over the phone you could find yourself with a phone you dont want and an 18 month contract to pay for without even realising it. The are apparently being investigated by ofcom. I do not know how any company with such ridiculous service are allowed to operate.