PhonePeople.com / Phone People is illegally hoarding toll-free nos.
Last year our company, Kinetic Energy, signed up with Phone People to provide us with a 1-800 telephone number and telephone services. We now want to cancel our contract with them and take our three 1-800 numbers with us to our new telephone service provider.
When we informed Phone People that we wanted to "port our phone number away", their Customer Service wrote us back an email stating that "Numbers assigned to you by us are the sole ownership of Phone People and are non-transferable, except where prohibited by local laws. In the event you are found to have violated this policy, you agree to immediately return the number and pay a fine an equal to $500."
This is in direct contradiction to US Federal law. Pursuant to the Communications Act of 1934, as amended (the "Act"), 47 U.S.C. Section 251(e)(1), the Federal Communications Commission has implemented rules to ensure "the efficient, fair, and orderly allocation of toll free numbers" and, specifically prohibit the hoarding of toll free numbers. Hoarding is defined as a practice whereby a toll free subscriber acquires more numbers than the subscriber plans to use. Hoarding also includes number brokering, which is the selling of a toll free number for a fee.
We have tried numerous times to call and email Phone People since receiving their email but they do not answer their phone (Tel: [protected]) nor do they send us a reply email.
They are clearly engaged in the illegal practice of hoarding. They have a C- rating with the CA Business Bureau. We wish the FCC would shut them down.