Phone 4 U / Worst service ever
After my last mobile phone broke down, it was three years old and basically I had to guess when I was getting a call, my girlfriend and I went to our local "Phone 4 U " store in Coventry city centre. As soon as we got in the store we had sales people all over us, we sat down with one sale guy and he offered us great deals. Both of us are french and we wanted to call france within our inclusive minutes and possibly text france with our inclusive texts. We were assured that both contracts we were taking out would allow us to do so (I took a contract out with Vodaphone, and my girlfriend with O2), but if we sent one text message to france it would take two text messages out of our account. This was fair enough and we just made sure that what he told us what was we understood.
A week later we found out that we were getting charged for every text message sent to france, I phoned my network providers and explained what I was told. They replied that most of what the sales guy told me wasn't true and they didn't know where they got this information from.
We decided to take the phones back as we believed we were mis-sold a product. They wouldn't take them back as they were unfit for sale (scratches I couldn't see were there and I needed a magnifying glass to see them). I phoned customer services at "phones 4 U" as well as my network providers to get this solved but the store kept refusing to take our phones back.
Now I'm stuck with two contracts that don't do what we were told. The first time we went to the shop we were treated as kings, offered the best deals even if they didn't exist (and they know they don't) but once you signed the contract it's like giving your soul to the devil, you can never get it back.