On 9/8/2008 I called Phoenix Remanufactured Transmission and spoke with Alex. I was looking for a replacement transfer case for my 2001 Chrysler Town & Country. Alex on the phone persuaded me to also buy a transmission with the transfer case. He insisted as an expert in car repairs that I must change both parts together and also promised that I would receive the parts within two weeks the most.
I agreed on the price of $1, 563.00 for both parts and I send them a fax stating the parts that we agreed on and sign for my credit card charge. We also agreed that I would return the old parts with his trucking company using an included “Call Tag” for prepaid shipping and then I would get a refund of $350.00 on my credit card for the old parts.
They went ahead and charged my credit card using a different company from the faxed invoice called Redline Torque Converters. I didn’t pay attention since Alex sounded trustworthy on the phone and I was reinsured that I was dealing with a reputable company.
Four weeks later that and no parts had arrived at my local mechanics shop. I had to spend hours on hold in order to talk to Alex again to reinsure me that everything was OK, it just took a little longer than promised.
Finally I got a call from my mechanic that he received a transmission but NOT the transfer case which was really the only broken part in my car.
Again on hold waiting to talk to Alex who apologized and said that he made a mistake and he forgot to send the transfer case with the transmission. Then he promised that he would try to find one and send it to me. Again delays and more phone calls only to find out that Alex could not find a transfer case for my car. After a few heated conversations he said that his boss agreed to take the transmission back and refund my money. I was to send it back using the “Call Tag” in the attached paper work of the shipment.
I went to mechanics shop and we looked in the envelope but we didn’t find any “Call Tag” for shipping back any parts to them.
Since then my mechanic and I have tried to call their company’s phone number but the phone rings and no answer. Interesting enough the website that I used to find them is not working any more either.
Anyone who reads this please let me know if we could collectively do something – anything - to stop these thieves from running such business.
I can be contacted at [protected] or by email firstname.lastname@example.org.