Phoenix Hard Parts / How to beat them at their own game
I ordered a transmission from Phoenix Hard Parts. Shortly after ordering the transmission, I received the order via email stating that I needed to sign the order/contract and fax it back to them. This is where I succeeded, I did not sign it. I read the terms and conditions and wondered why they would have a term stating that they will not cover shipping or labor on DOA (Dead On Arrival) transmissions. If this were not a big problem, why would they put it on their contract that they require that you sign? Dyno testing modern transmissions that are computer controlled requires a significant investment in equipment. They do claim that they dyshonest rebuilt transmissions, if you end up needing taking them to court, make them prove their claim. If they are not selling you what they claim, you are in a great position in court.
My one word of advice, DO NOT SIGN THE SALES ORDER. If you did, read the previous sentence, and seek legal council immediately. Make a record of all interactions that you have with Phoenix Hard Parts, for use in court. They have a big advantage, and that advantage is distance. You most likely are not in Phoenix, and are unlikely to visit there to complain in person or take legal action. Do not threaten them, I recommend visiting them in person, and sitting in their place of business until you get action. I believe that's about the only way to get a response from them. I believe that the owner is scared of personal visits. And possibly rightfully so. He understands that he is at risk when someone physically visits his place of business.
One last note, their ebay feedback looked ok, upon further examination, they sell mostly books, transmission feedback is not nearly as good as the books that they sell.