The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Philips Home Theater HTS4750/98 / Service not available at Authorized Service center

1 India Review updated:

I had approached Philips Authorized Service Center for the first time with a problem i.e. CD/DVD was getting stuck in the tray. They returned the system with nominal charges saying the same is rectified.
However, with in very short time from the date of receipt from the Philips Authorized Service Center, we faced the same problem. This time, the problem was on & off i.e. some time it was getting stuck and some time working ok. We observed the DVD system for quite some time and on confirming the problem, we handed over the system for the SECOND TIME to same Philips Authorized Center. This time, they advised us to change some component and charged us for the same.
This time as well, with is very short period from the date of receipt for the second time from the Philips Authorized Service Center, we not only faced the same problem but also few additional problems i.e. CD/DVD getting stuck, Tray Eject problem and Source not functioning. This is the THIRD TIME we handed over the system to same Philips Authorized Service Center i.e. on 28/01/2010. Today is 06/03/2010, we neither have the information on what is the problem nor do we have a resolution for the same. During this period, we have called them many times to know the status (my cell phone bill is the proof to say how many times I have called this Philips Authorized Service Center) and the response that I get from a lady who answers the phone is "we will get back to you in couple of days time &/or our service engineer shall call you" However, no call to let us know what the issue is.
Today i.e. 06/03/2010 I called the Philips Authorized Service Center to find out the status. They informed me that they are waiting for Philips India's response, as they have escalated the topic to them for resolution. And also, they informed me that I might have to shell down Rs.3000/- to Rs.4000/- in case if the resolution has to be reached. This is simply disgusting!

WHO IN PHILIPS INDIA IS RESPONSIBLE FOR THIS CUSTOMERS AGONY, DISGUST AND HARASSMENT
HOW COME Philips Authorized Service Center ARE NOT ABLE TO RESOLVE PROBLEM EVEN AFTER 30 TO 40 DAYS
HOW COME IT HAS TAKEN 30 TO 40 DAYS TO EVEN INFORM US OF THE SITUATION
HOW TO ASCERTAIN THAT Philips Authorized Service Center HAS NOT MEDDLED WITH THE SYSTEM WHICH HAS LEAD TO REPAIR COST OF Rs.3000/- to Rs.4000/-

IS THERE SOME ONE IN PHILIPS INDIA WHO IS RESPONSIBLE AND ACCOUNTABLE FOR THESE KIND OF CUSTOM ER HARASSMENT?

Sort by: UpDate | Rating

Comments

  • Sr
      30th of Apr, 2013
    0 Votes

    yes, i fully agree. 4750 has problems. My 4750 is stuck. it does not work beyond main power button. Remote does not work. i have lodged a complaint with philips call centre and they have assured me that a servie technician will pay a vist to my home within 8 hrs. God help ! that has been changed to 48 hrs. The female answering call - um. speak like Robot, giving standard answers.
    Service is a big issue in our country and will continue to remain for many many years to come. Big companies or small companies, they have the least priority to service( take automotive, consumer goods etc..) our slogan" goods once sold cannot be exchanged" will remain in active duty. That is why we pray and worship equipments when we buy, so that god would ensure trouble free performance. .

  • Sr
      15th of Jul, 2015
    0 Votes

    I too gave PHILPS HTS 4750 at Secunderabad service.center.After 40 days I got a call that spare is not available.And the system is dead.I hardly played 6 DVDs since its purchase.Such a waste of money on PHILIPS

Post your comment