Philippine Airlines / missing luggage

Manila, Philippines

I am Judge Erlinda Sendino Tersol, retired Judge of the 12th Municipal Circuit Trial Court of Cabatuan- Maasin, Iloilo. My niece Clarice Sendino boarded PAL Flight PR 0127 from John F Kennedy Airport on January 24, 2019 at 1:45am, checked in two (2) suitcases. and arrived at NAIA Terminal 1 at around 7:20am January 25, 2019. She got her two (2) luggages from the conveyor, passed through Customs and turned over her two (2) luggages at the Transfer desk at NAIA 1 . She then boarded the bus to transfer to NAIA 2 for her connecting flight to Iloilo PR 2143 at 1:25pm. When she arrived at Iloilo International Airport at Cabatuan, Iloilo, only one of her checked in luggage arrived and was advised to come back in the next trip of PAL from Manila. Sad to say the luggage did not arrive until today January 28, 2019.A follow-up was made with the PAL employee at the airport and she informed us, that they have emailed PAL Manila Airport already. A request was made to inform us of actions taken to recover the luggage but no information has been received from them until now. A complaint was already filed with the Civil Aeronautics Board at Iloilo International Airport. Your prompt action on this complaint is greatly appreciated.

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