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1.4 314 Reviews

Philippine Airlines Complaints Summary

32 Resolved
282 Unresolved
Our verdict: With Philippine Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:34 pm EST
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Philippine Airlines for refund

dear sir
owing to the very poor serive and deceive that we received in january at Philippine Airlines office, i wish to air my complaints.i was unhappy with the counter staff' deceive and refunds office' attitude.
First, we bought a philippine airline ticket of 21-Nov-2012 from Manila to Beijing for my mother, Fu Feng Ying, in september of last year, but because of our work, we had to change schedule and return the airline ticket, but when we came Philippine Airlines' office before 21-Nov-2012 and told your company' counter that we need to return the airline ticket, your staff told us that my mother can not get refund because her visa is not enough 2 week, so her company can not return the ticket .i want to know it is really?
Second, when I felt the staff don’t want to return the ticket, I asked her to delay my mother’ ticket for two months, and once my mother renew’ her visa, we will get refund . she said ok and told us that she had already finished our delay and we can go now but she really didn’t do anything .
Third, when we came again for refund on 14 Jan of 2013 after renewing my mother ‘visa, the staff told us that our ticket have already become invalid because we didn’t delay before airplane take off .
I said, “do u remember we finished to delay and u said we can go.. why is invalid..”
“yes, I finished your delay in computer but you did’t pay on time ”, she said .
I am so angry in that tme and I said, “you did’t tell us at all about pay and my girlfriend can prove ”.
But She still insisted on that, so I called my girlfriend cellphone and my girlfriend prove it right off, so she agreed with refund but the invalid ticket can not refund too much like before taking off so we are very unhappy but we can get a little refund, it is better than no refund, so Philippine airlines company staff give us a refund application and tell us that after 15 days we can get refund from the number [protected] and email :[protected]@pal.com
But we called many times, no body answer us, when I email to the email address, only one email reply me for asking my ticket number .after I give the ticket number, I didn’t receive any email about refund anymore .
all these things considerd, i feel i need to be compendsated, i demand that you inprove the service at philippinne airlines.
please contact me at the address :[protected]@yahoo.com, i would love to hear from you as soon as possible.
your faithuflly
chunli

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Julieta Manliguez
, PH
Oct 18, 2013 12:14 am EDT

my ticket number is [protected].- MS. JULIETA B. MANLIGUEZ

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Julieta B. Manliguez
, PH
Oct 17, 2013 11:41 pm EDT

Dear Sir/ Madam,
I would like to request for refund of my unused round trip PAL ticket dated Oct. 15, 2013 Tagbilaran to Manila flight 2P 774 ETD 10:55 and October 19, 2013 Manila to Tagbilaran flight 2 P 777 ETD 4:00 pm, due to the earthquake that hit our place. It should not be cancelled if no calamity happened.
I am hoping for your consideration.
Thank you.
MS. JULIETA B. MANLIGUEZ

http://www.complaintsboard.com/thumb.php?src=compl_124_107_245_123-bWFtIGp1bGlldCB0dXRvci5qcGc=&wmax=65&hmax=65&quality=100

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5:37 pm EST
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Philippine Airlines purchase ticket but system bogged down

i purchase ticket from your on line booking.., but at the time i choose a seat, the system prompted that their was a problem in the system, i waited for hours, but not fixed. I thought the transaction was not successful, so i purchased a ticket in the ticket outlet for cash.. I found out during my flyt back from manila to davao that i have double ticket for me and my husband... i want a refund ...ref. is MKXYSU... perlita r. seares

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lora jean d lance
, PH
Jan 10, 2014 7:06 am EST
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Good evening. I purchase ticket from your on line booking using my credit card # [protected] last december 15, 2013 but the time i seat the system thier was problem in the system . so purchase another booking was successful. I call to my credit card was deducted to my account and i found that have to double ticket flyt davao to manila, so i call the BPI about my problem of purchasing the ticket, their advise is to cancelled the 2 ticket# [protected], [protected] to me and my husband in the day Feb 3, 2014 and cancellation memo from BPI 1-[protected]. I want a refund. ref. is YBMSCE... lora jean d. lance

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5:39 pm EST
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Philippine Airlines refund of booking

I would like to request a refunds regarding my two bookings in same dates, on January 2, 2013 flight 8:15 am Bacolod-Manila. Ticket No.[protected]

My other booking is Ticket no.[protected]. Flight 8:15 am. Bacolod-Manila on January 02, 2013.. My payment is thru a debit card..
Thanks for your consideration...

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8:11 pm EDT
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Philippine Airlines charged twice for one purchase

I have purchased air ticket from bohol to iioilo on april 26, 2012.For the price 281.57 and the air phil.Charged my visa two times for the same amount. My visa card no. Is [protected] my bank name is rbc royal bank. My name is josefina e. Evardo please correct the error and and notify me as soon as possible.

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Kizcia
, PH
May 04, 2012 9:26 pm EDT

I got this billing statement from Airphilippines that I don't know who purchased the ticket.Can you please help me track the one who booked it and used my credit card.

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Henry L. Legas
, PH
May 06, 2012 5:46 pm EDT

affected flights on July 29, 2012 with reservation code DNZKXP and reservation code BKGXRX I'm waiting for your possible actions for my futured flights schedule thank you and more power. truly yours Henry Legas

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12:53 pm EDT
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Philippine Airlines stranded with no recourse

Terrible lack of professionalism and no care for the customer. I booked a round trip flight with them and noticed later that the connection time was not long enough for my wife to clear customs, immigration and be on the next flight. It is 90 minutes while the minimum standard is 2 hours. I called twice three months before the flight and 1. They would make no changes and 2 would offer no refund so ti could be re-booked. American express would no dispute so we hoped for the best. My wife again talked to them on the way back and for the third time they said no changes. Missed the connection and spent $450 for a new ticket. Still they say your problem you should make your connection even if it is 30 minutes. Just beware there are limited things you can do. Legal action against a company outside the US is next to impossible for any small amount. I wrote to the CEO, President and customer service and still get nothing or it is your problem.We owe you nothing not even an apology.
First double check connecting time before you buy a ticket, Do not think they know what they are doing as they do not.
Never fly PAL if you can help it. They have personnel issues, service issues that I have since found out plus a contempt for their customers. Our Expedia contact person said they are the worst airlines they deal with.

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12:17 am EDT
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Philippine Airlines theft of baggage contents

Left San Francisco on May 29, 2012 bound to Manila, Philippines then on to Laoag City, Philippines by May 31, 2012. Certain articles of clothing and products packed within the boxes were taken: branded athletic shorts, branded shirts, even brand new underwear, mostly things found on top of the packed boxes. As there were no safety measures in place before, the thieves could not be found, nor the missing articles. I would expect the airline to pay more attention to the security of the customers baggages as we may not ever choose to fly with Philippine Airlines again.

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11:38 pm EDT
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Philippine Airlines lost baggage

Mr. Bernie compay promised to return a call regarding our lost baggage last may 2, but they did not called us back. Mr. Ortiz even gave us the direct line of mr. Campos and told us to call after 2 mnutes. This is about our lost baggage that was reported to them last 2 days and we still didn't get to receive any feedback from them if they already traced It or not. This is mr. Jose gerry enriquez. I'm hoping for a quick response regarding this comPlain.

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cacas
, US
Jun 28, 2019 1:53 pm EDT
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I arrived last june 26 2019 they ask me to fill up a form so that they can transfer my luggage to terminal 2 from terminal 3 they assist us and guide us to go to the terminal 2 but they said they will handle our luggage to transfer to terminal its been 3 days from now im on vacation without any clothes, ived been contact every phone number they but I dnt have any idea yet how my luggage can find.. ive been sent a few emails to baggage trace no response yet... my husband will follow me here in the phils with same process of flight...pls do something about our luggage 3 baggage missing of mine..

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Leon Leon Guerrero
, US
Nov 08, 2018 9:17 pm EST

Dear Management,
I am still waiting for a response back from my lost baggage that happened on July 18, 2018 from Manila to Bangkok PR 732.the person that picked up my luggage should have notice that he picked up the wrong baggage when he gotten home and open it and see that it's not his.that individual should've returned it back to the airport but never did till this date.(Nov 9th 2018)his luggage was 'the only one left on the carousel which i picked up cause it was the only one left.I brought it to the attention to the Baggage claim there and took my statement.i return back to Manila from Bangkok and followed up on my lost baggage but no positive answer from them.I put a claim form in already.i am not happy with how they handle this.why should it take this long to get anything done.i don't live here in the Philippines.so very hard to get a response back.they would tell me to just email them.i did all i can do with all the follow ups.now that i just arrive here again in the Philippines and called to follow up on it.They told me that it's on the hands of the Investigation and to email them on it.(wtf) Why we have to go through all this.the person that took my luggage isn't going to return my luggage at all.he is enjoying all my contains that's inside.(JUST REEMBURST ME BACK!).I hope that someone in Management Reads all the complaint and take ACTIONS on it.

Just an Unhappy Passenger!

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Jayflava
, US
Oct 11, 2018 10:36 pm EDT
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Dear management,

I was with flight PR0730 October 11, 2018 9:45am to 12:05pm Manila to Bangkok.

I am positive that I left my phone (Oppo F5) as I am travelling with my son. I was seated at the beck long legged aisle as i was transferred from my designated seat No. 45D by the flight steward.

I am hoping to get my phone back as i have important document specially precious photo's of my son as we will use that for his upcoming 1st birthday.

Please contact me at my husbands No. at +[protected] or send it to his office address at 75/10 Moo 11 Klongnueng, Klongluang, Pathumathani Thailand 12120

Thank you so much for your kind consideration.

Sincerely,

Ms. Zenneth Ann Dacwag

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Ellen gonzales
, PH
Aug 20, 2012 11:43 pm EDT

Sir I Have Lost My Ipad2 In PAL Bound In Manila Yesterday 12:00 am Flight no. PR 512 and I Lost It In Seat #9A Please How Can I Get It Back Please As Soon As Possible This Is My Address Blk 2 Lot 116 Veraville Regency Manuyo Dos Las Pinas City Gatchalian Subdivision Please Inform Me This Is My Telephone Number [protected]

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AngryJadeT
, PH
Jul 11, 2012 10:43 am EDT

Hello Sir,
I have a facebook page for people who have complaints about PAL. I am copying your story to there. I hope that they find your baggage. If you can update us on the page, it will be much appreciated.

https://www.facebook.com/PhilippineAirlinesComplainers

Regards,
JT

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Philippine Airlines - double charge

Oh my God! I just have the same problem. the [protected]@philarlines.com charge me twice. I hope and pray they would address my problem ASAP. I already emailed them today but upon reading complaints on this site similar to mine I am feel nervous. P7858 is a big amount for me... calling the attention of pal refund pls pls pls pls.

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6:23 pm EDT
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Philippine Airlines no response for outdated plane

I am posting this letter I sent to Philippine Airlines management, including the President (since he encourages passengers to write to him), because I have not heard from any of their office.
The emails to PR and customer service departments were not answered.
It does not make sense for a passenger to spend thousands of dollars for services that were not there.
Pictures are attached to judge for yourself.
I would say that there are issues that are acceptable and be deemed understood, but these are not one of them!
A VERY DISAPPOINTING EXPERIENCE!

Mr. Jamie J. Bautista
President and COO
Philippine Airlines

Mr. Bautista,

I am writing as a response to your Mabuhay magazine message of seeking comments and suggestions on how to continue and improve service for Philippine Airlines.

My wife and I took PR112 from Manila to Los Angeles last Feb. 15, 2012 and we were disappointed to see the deteriorating condition of the plane's interior. The plane is obviously old and outdated. For an international flight, it is totally unacceptable to subject your passengers to these inconveniences:

- Lack of individual entertainment monitors. There was only one small obsolete CRT monitor in front for about 50 to 75 people in our section to share. Another monitor in the middle of the section came down but was not working. It was eventually pulled back up.

- Ripped magazine insert in our seats. I could see that this goes from one seat to another. Very discouraging!

- Some side night lights were busted.

- And more (without pictures) such as condition of bathroom, etc.

The attached pictures are signs of PAL's neglect and inefficiency.

It is difficult to imagine for PAL to be patronized and take its pride as the first airline in Asia if it continues to be like this.

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Update by TReginald
Apr 06, 2012 6:27 pm EDT

Please check out the pictures at http://www.yelp.com/biz_photos/LxxeghIoXtT_DddCCLSF7w?select=hr9uS79itQOQQ6h0lHETFQ#QeYgeiWj35zmadbV4e1iMA

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Bobby Abkilan
Henderson, US
Apr 28, 2012 8:58 am EDT
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I am a frequent flyers of PAL presently on elite status, , lately I travel from Las Vegas to Bacolod on March 29, 2012, , , the flight league
was okay with little delays, , on my flight back from Bacolod to Las Vegas on April 22, 2012, , my flight from Bacolod to Manila was
okay I arrived in Manila around 1145 am, , my baggage was tag all the way to Las Vegas, , , I have waited for 5 hours for my flight to Las Vegas PR 106 April 22, 2012, , I arrived in Las Vegas Sunday April 22, 2012, , it was the most pleasant trip since I fly PAL, , , after
immigration I proceeded to baggage claim till all the baggage came out and one of my check baggage was missing, , they told me the next day that my one of my baggage still in Manila in as much I was very early in Manila on the day of my departure., , they deliver my lost baggage Tuesday evening April24, , and all the perishable food (no meat) that my mother prepare were rotten, that was almost 250$ worth of items wasted.. I just want an answer or why this happen, This is negligence, , hope you give me an answer, , Thank you, , Bobby, , , , my mabuhay number is [protected]

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Philippine Airlines do not rebook to same booking class even if it was not specified in the fare

Fraud information is decipitated by their online site. When I purchased my ticket last february 2012(heaven knows if it was a promo or not, march 2011 flights) for a regional flight and wanted to have it rebooked to a different date(may 2012) by calling the phone number specified in their site, the agent i talked to gave a higher fare price - the so called fare-adjustment (compared to the i actually bought online). Although it was not specified in the fare rules that the tickets cant be booked to the same booking class, they refuse opted for an upgrade even if the it has the same fare price online. I am so frustrated that buying a new ticket is even better than rebooking a ticket, had I know.. I should have just booked the non-refundable/non-rebookable ticket before. They should just specify in the discounted/special regional fare prices that ii can be rebooked with a fare upgrade only, that way its not confusing to the customers. The worst airlines ever, I wonder why people are not complaining about this.

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nodor
, PH
Jul 13, 2012 3:55 pm EDT
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You are not alone. Had the same experience.

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4:46 pm EST
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Philippine Airlines lost items from baggage

On january 17, 2012, I boarded on your airplane, from vancouver (yvr) to manila. Before I checked in my bags, it was 49.5 lbs each. Even the agent from american airlines, from dallas airport (dfw) complained on what's inside, because, it was heavy. Actually, I started at texas, then vancouver. So, upon my arrival in manila on january 19, 2012 my bags was still intact theweight still the same. Those guys in red shirts, told me to have my bags transferred to domestic flights going to cebu. I replied, positively. Upon arrival in cebu airport, immediately, I picked and slide my bags to the cart, expecting that it was still intact. Outside the airport, the porter, loaded my stuff to my wife's car and told them, to be careful, because, it was heavy. Actually, arrived in manila, almost 0700 in the morning, and boarded the flight to cebu at around 12:45 p.m.. So, upon arrival at home, again, I told my wife and daughter, to very extra careful on my the bags, and told me, that it was not heavy. On my, dismay, the other bag, had lost half of the weight, losing the most voluable items. I don't have time to come back to manila, since, my vacation time was of limited. It cost me a huge money on my lost stuff. I regret of not flying directly, from other countries, direct to cebu city. I would like to hear your response on these situation, please.

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8:50 pm EST
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Philippine Airlines delay in flight and ery poor communication

Flight 102, leaving from Manila to Los Angeles, first they said we were going to be delayed for an hour, then as we were suppose to board, gates already opened the elderly were already on line ready to board, we saw the captain and the stewardess leaving the plane, they didn't tell us what was going on, after an hour they announce that the flight is cancelled until the next day at 1pm.that we will be enrouted to different hotels for the night. so that was it, while in the hotel, they told us that we were going to be pick up by the bus around 9am, while waiting again they said that they will pick us up at 11am, 2 hrs delayed.finally we got pick up, at the airport we experince another 1hr delayed, finally we got to our destination here in Los Angeles then another problem, the door couldnt connect to the bridge another hr waiting in the plane, imagine all the discomfort and worries we had, i was scheduled to go back to work the next day, i couldnt because of the delay you cause me, I think you owe us at least to refund our ticket or we deserve a ticket free of charge to compensate what we all went through, hoping for aresponse on this matter.

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Reviewer87256
,
Jan 30, 2016 7:25 pm EST

I paid $30 USD for an exit row seat on flight PR 730 (seat 41c) on 31 January 2016. When I arrived for check in I was told the flight had been delayed 2 hours and I had been "bumped" from my seat. I was reassigned an inferior seat with less leg room (I am 6 foot 5 inches tall). I am also a Mabuhay Miles member ID [protected].

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AngryJadeT
, PH
Jul 11, 2012 12:16 pm EDT

Hi!

I posted your story on my page...hoping to create awareness from PAL about it's dissatisfied customers. I hope you can update us if there are any developments.

https://www.facebook.com/PhilippineAirlinesComplainers

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Philippine Airlines refund against cancellation

cancellation of e-ticket done on december 19th, on follow up with the airline regarding refund i was told on 21 december 2011 to send an email. I got a response saying the refund will happen in 15 working days. I have been following up since and now its now more than 21 days the refund has yet not come to me. The airline call centre just diverts the response saying i need to contact refunds department. The phone #s given provide no response what so soever. I fear i have been cheated and i will be forced to lodge a police complaint locally which will result in arrest of local officials of philippine airlines, which i believe will be a hard call i will take. I have already started telling my network not to use philippine airlines consideration absolutely ridiculous response and service delivery standards. DO NOT FLY PHILIPPINE AIRLINES FOR YOUR OWN BENEFIT, ITS NOT WORTH THE RISK . i can be contacted on [protected]@hotmail.com

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ma. cristina bernardo reyes
, PH
Apr 07, 2013 9:41 pm EDT

i would like to request my refund for the following details.: e-ticket number= 079-[protected] with confirmation number -GNVMHR under the name of PASSANGER MA. CRISTINA BERNARDO REYES going to MNLA-TPE-MNL on October 30 to November 8, 2013
because of wrong booking.

thanks.

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sychan juan
, PH
Mar 09, 2012 11:54 pm EST
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I would like to request for refunds for the following ticket #/bkg ref : EP5MFJ, TKT #[protected] / [protected] / [protected] / [protected] for passenger GO/ RAMONSIYSR and GO/ SYCHANJUANSR.Beacuse I was charded 3 nmes for the same flight and passengers. the one we used last 23jan was BKG REF : BZQ3AJ tkt # [protected] / [protected].

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Philippine Airlines delayed more than a day

i was delayed for more than a day. i lost more than a day and i had to use public transportation going to subic zambales, i spent money to rent a van to pick me up but never got to ride in it because i was in guam delayed overnight. i filed a complaint when i got to .philippines but the airline never got back, i tried calling them when i was in philippines but they gave me a run around, i want my money back and a free round trip ticket to philippines next year.

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Philippine Airlines double billed-online booking

Last 16 june 2011, I tried online booking for manila-bangkok, bangkok-manila (Round trip). Unfortunately reply booking was that; booking cancelled due no cc payment details. The following day I made online booking again and this time iam successfully booked, please find bpgnpf as my booking reference. Yesterday I received my psbank credit card account details and found out that I was charged twice of the said flight booking.in this regard, please refund or reverse excess payment you made in my account and maintain my confirm booking scheduled for 18 july with reference number bpgnpf. Please reply in my email ad. [protected]@yahoo.com. Ph

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Philippine Airlines for refund thru credit card

ticket #[protected] with confirmation #CF37CW flight from manila to tacloban dated 4-8-2011 time is 9:20 AM, request for refund thru credit card for reversal of amount purchased.

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bulaklak
, PH
Apr 14, 2014 7:43 pm EDT

I have booked a flight from Bacolod to Manila.But, something came up after a few hours of booking my flight.I had to cancel my flight and request for refund.I know I will be charged with penalty which was fine with me.
My booking was done online and the hotline number they have provided was no good.I couldn't get ahold of anyone.but the pre-recorded machine.
We have tried to cancel the booking and pay the penalty, but they won't cancel it.
Unfortunately, my credit card was charged with the full airfare price.
I always believe that what you sow is what you reap.
Stealing hard earned money from your passenger is no way to do business.

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Marilyn Humady
Fairfax, US
Mar 08, 2013 2:44 am EST

Ticket #[protected] booking confirmation # HXRQPP from Manila to Guam for March 09, 2013 for Marilyn Humady request for refunds thru credit card to be debited to my credit card.

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Marilyn Humady
Fairfax, US
Mar 08, 2013 2:37 am EST

ticket # [protected] booking confirmation # HXRQPP from manila to Guam for March 09, 2013 Marilyn Humady request for refund thru credit card for credit on my credit card .

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amitabhbaba
, IN
Jan 14, 2012 2:25 pm EST
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i agree philippine airlines are like flying crooks. Fly by night traders. I have the same experience on refunds with the airline, they just don't pay back the money

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Philippine Airlines rude and untrained flight attendants

No wonder a lot of your passengers are complaining about your rude and untrained flight attendants. I mentioned on your pal facebook wall about me and my teenage daugther's disgusting experience on one of your flights which is flight pal 438 bound nagoya - manila and reminding other flights on the same route. I rarely get reservations from pal cause i've heard so many bad feedbacks from relatives and friends.. Like as in... Pal attendants.. Have no manners! I was just wondering... How did they got qualified for the job? I've also noticed na most of them are "matatanda na" (serving pal for a long time & old age) thats why they feel superior over their passengers? Wala na ba kayong makuhang new ones thats why you tolerate these ill mannered attendants?! Mahirap ba sa kanila sabihin na "excuse me ma'm we have to close the window" or if they want them to raise up their seats cause na recline ito, they can say it in a nice way.. Hindi yung w/o even saying anything ibabangon nila na parang nobody was sitting there! In short your attendants are bastos (right term for them) and they are a big disgrace for our country! I don't really care kung ano ang status nila in private life, the bottom line is when they are at work as an attendant they should act one. Its that simple! Wake - up pal ppl!

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Rubylyn teranola
, PH
Apr 16, 2011 8:32 am EDT

I'VE BEEN HEARING A LOT O0F GHOST STORIES ABOUT PAL FLIGHT ATTENDANTS BEING MISTRESSES OF ALSO PAL PILOTS! WHAT DOES PAL DO ABOUT IT? DON'T YOU HAVE SOMETHING LIKE A "GOOD MANNERS & RIGHT CONDUCT GUIDELINES?" SO PATHETIC HEARING THINGS LIKE, " GANYAN TALAGA EH, PAG MAGKALIPAD, SILA.PAG UWI, KANYA KA
NYA UWI SA MGA ASAWA NILA".
AND COMMENTS LIKE, "PAG NAHULI NA, LIE LOW MUNA TAPOS TULOY ULIT PAG MALAMIG NA".
SA HOTEL, KAKATOK LANG ANG FA SA ROOM NG PILOT. WALA NAMAN PAKIALAMANAN EH.

PATI SKEDULE NG LIPAD PWEDE I-REQUEST PARA MAGKASAMA THE FA & THE PILOT.

WHY DOES PAL LET THIS HAPPEN? KAWAWA NAMAN MGA FA'S NA STRAIGHT, PATI SILA DAMAY! DI NAMAN LAHAT DIN NG PILOTO BABAERO! DAMAY DIN SILANG WALANG GINAGAWA!

ATTENTION PAL!DO SOMETHING! MADAMI NA PAMILYANG NASIRA! HIHINTAYIN NYO PA BANG MAY SUMUGOD NA ASAWA SA PAL? AT SABUNUTAN YUNG MALANDING FA? PATI MGA FA NA MAY ASAWA KUMAKABIT DIN SA PILOTONG MAY ASAWA DIN!
UTANG NA LOOB, PLEASE DO SOMETHING! KAYO DIN NAMAN MAY MGA PAMIYA DI BA? AT AYAW NIYO MANGYARI SA INYO ANG GANITO!
PLEASE HAVE PITY ON THE WIVES WHO ARE SO KAWAWA JUST WAITING FOR THEIR HUSBANDS TO OME HOME FROM THEIR FLIGHTS.YUN PALA GALING SA FA FLIGHT!
PLEASE!

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2:30 am EST
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Philippine Airlines lack of debit card support

I am using a Debit card to purchase goods and air tickets online. I am using that card for more than 5 years with different airlines. I bought a ticket for my friend using that kind of visa debit card but she off-loaded by PAL and she cannot get a refund because they said it doesn't match the number of the physical card to the card number to the ticket.
I don't know why they can't accept it even it is confirmed ticket, accepted by their online ticketing system, and used to purchase with other airlines :(

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11:41 am EST
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Philippine Airlines 2 days delayed of flight

my complain is about my last flight at the riyadh city and the complain is about my 2 days delayed flight . i was already in the airfport of riyadh about to checkinn then saddenly our flght was been cancelled almost two days...
and now im asking for the damge that cause hardtimes and unnaccesarry expenses in me...
im mr jesus maria s pangilinan from pampanga. this my cellularphone no. [protected]

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AngryJadeT
, PH
Jul 11, 2012 11:59 am EDT

Hello Sir,

I posted your story on my facebook page: https://www.facebook.com/PhilippineAirlinesComplainers

Please update us if you have any developments.

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7:54 pm EDT
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Philippine Airlines ticket for refund

ako yong nagcomplain nong saturday regaarding sa ticket ko suppose to be aalis ako n 8;00 AM aug 21, 2010 class b, mnla to hongkong... kaso ang nai book sakin wla return ticket ang natanungan ko sabi klangan daw my return ticket yon di narattle ako kc di ako makaksakay ...i have to buy another ticket di bumili n namn me ng another round trip ticket.. kc i have only one way ticket.. eh yon pla eh pwede nmn yon magamit eh sabi ng manager di dw xa ang manager non kya wla ako nakuha sagot kc may time dw ang pagkuha ng waver ... di cnabi ng tinanungan ko.. kc bkit ako bibili ng another ticket kung pwede namn pal magamit yon pls pwede pki refund ang first ticket ko... kc may whole family trusted so much ang phils. airlines ... first time pa lng kami nagcomplained... pls pki refund kc kung di to marerefund i have a return ticket this aug 28, at 1320h fom hongkong to manila...paki cancelled nlng ang return ticket ko kc msama ang loob ko na di nyo ko maaksyonan... sasakay nlang ako sa ibang airlines...
pls send me email kung ano result...

juvy

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yuhri jay t. benabese
, PH
Dec 31, 2013 11:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

hi may name is yuhri jay t. benabese and i would like to know if my ticket is already refunded

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lourdes ranosa susaki
, JP
Aug 24, 2010 2:43 am EDT

im mrs.lourdes susaki, of aichicken nagoya shi tenpakuku shimada 1-801 lions mansion 405, regarding for refunds fee, my electronic ticket is [protected], mabuhay miles number:[protected], supposingly flighted this coming september 6, 2010, pr437T, i was canceled it today because of many reasons, pls deposits my refunds fee through my master card, i hope for your kind consideration. thank you

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+63 27 775 932 +1 (800) 435-9725 More phone numbers

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www.philippineairlines.com

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