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Philippine Airlines / airline ticket refund

1 Philippines

I am writing to file a complaint about an incidence that happened on November 11, 2016. We have a flight from Zamboanga to Manila at 0625Am. Due to emergency situation at home We arrived 0542AM at the airport. We were actually on the line when the PAL employee put the rope in front of us. I begged for my life to consider us since we are already on line for checked in, but they didn't show any consideration or sympathy for us. Because I missed that flight, I also missed my connecting flight abroad on that same day. I am supposed to start a job but lose my job instead. Because of PAL irresponsible and inhumane decision to close the door on us that day, somebody's life was ruin. Is that how PAL treat their customer?

I demand PAL should give us a refund and/ or be compensated for losing my job. I hope you will give this matter your utmost attention. Your reply is very much appreciated.

Thank you.
Annalyn Rasul

Nov 16, 2016

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