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Philip Stein / Philip stein case

1 Cozumel, Mexico

My Mother bought a Philip Stein nighttime bracelet from your store in the Forum Shops and the case is broken. The case "Leather skin" is broken, like its was old, and we made that purchase last week, November 2; in Cozumel at the Forum Shops, when we were cruising with the Oasis of the Seas. The sales women told it was the watch and the type of bracelet, not the case. What is the policy on this? and we paid for the case? Why? Why paid for something that it should be included?

Nov 12, 2016

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