PG Glassclaim 3441394

Good Day

Claim 3441394 was registered on the 8th of November 2018 with Alberton branch. Insurance approved my claim and I got communication from branch that I should bring car for fitment on the 12/11/2018 which I did…but it turned out that they had ordered wrong glass / windscreen.
I was told to come back on the 13/11/2018…which I did, and was told that glass had not been delivered.

I indicated my disappointment with service, poor communication as well. I made consultant aware that when they eventually get right material then I would not be expected to pay full excess amount (R500). I drove from Bedfordview to Alberton twice for nothing, and I wasted my fuel. Someone has to pay for the fuel I wasted and its definitely not me.

I just got a call now from consultant from Alberton branch and she told me that if Im not willing to pay then they are cancelling my claim. This is ridiculous, I waited for two weeks and wasted my fuel.
Please address this and get back to me

Thanks and Regards,

Babalwa Y Mpongwana
Location: House No.6, Simmerpan, Germiston
|Office: [protected]| | Cell: [protected]| | Fax: [protected]| | Email Babalwa.[protected]

Nov 21, 2018

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