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1.1 99 Reviews

Pets Unlimited Complaints Summary

2 Resolved
97 Unresolved
Our verdict: If considering services from Pets Unlimited with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pets Unlimited reviews & complaints 99

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4:13 am EST

Pets Unlimited Order not received

Ordered two of the pet dog beds in August this year, not received to date .

Made contact with their customer service and did get some response in fairness but requested a refund, emails now ignored and no goods or refund of £62…. Not amused.

I have taken this up with my bank to follow up.

Desired outcome: Refund

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8:42 pm EDT
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Pets Unlimited Dog beds I purchased and never received

I purchased from their facebook ad BOGO for dog beds and never received my order. I emailed asking for an update on the status and was told the color I ordered was on back order, but would be in later the following week and they would ship them out. Week went by no email, or tracking number from them. I asked for another update and John replied with a typical sorry for the delay response. Months have now gone by now and I have sent emails asking for a refund and have been told that the refund team will send me an email when it is processed in 24-48 hours, and I have still received nothing. Nothing showing in my bank account for a refund, no product delivered, and now no replies to my emails asking for refund. This company is a scam and should not be allowed to continue scamming people. I have copies of all my emails with John from Pets Unlimited too.

This is my order number from my purchase I made back on August 6th, 2021

#PU321Z47750239

Desired outcome: I want a refund of my order

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Karen Tracey Nilsson
, US
Oct 08, 2021 7:18 pm EDT

[censored]

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5:16 pm EDT
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Pets Unlimited Dog beds

Ordered two of the 4xl dog beds for 89.99 (bogo) on July 19, 2021. After 8 weeks, multiple emails to them, multiple emails from them stating they were checking on my order, I finally filed a complaint with my MasterCard. Hoping to get it resolved that way. The company is a scam, beware. And I'm still getting promotional emails from them. What a joke! I only wish I had read all of the complaints before I ordered.

Desired outcome: Money refunded

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Elaine Wills
, US
Jan 21, 2022 11:53 pm EST

I finally received mine but they were not what I paid for. They sent me very small beds and I have never been able to call them.

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Margaret Hass
Douglas, US
Jan 14, 2022 7:15 pm EST

I ordered a dog bed it was supposed to be buy one get one free for a large dog I paid 59.99 back in April 2021 and still have not received it.
Thank you,
Margaret Hass
Email. Margarethass20@gmail.com.

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3:13 pm EDT
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Pets Unlimited Dog bed

On August 4, 2021 I ordered 2 3XL dog beds. They were BOGO. I paid $79.99 for these two calming beds. I only received 1 bed and it was so small my dog couldn't even fit on it. I contacted Pets Unlimited and totally got the run around. I was asked to be patient as there was a shortage of beds and they didn't have an estimated time on when they'd have more. I reached out to them several times and the last was a few day's ago, and still no response. This company is a fraud.

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11:05 pm EDT

Pets Unlimited Anxiety reduced bed

I purchased my dogs the BOGO anxiety beds as well. I purchased the beds on August 19, 2021 paid it off on September 14 2021, I still have not received their beds. I have emailed the company, twice plus the app Shop contacted them. I keep receiving text messages from them about a new BOGO sell, to which I reply I have already purchased these I would like my merchandise. They never respond.

Desired outcome: I would either like the beds or my money back.

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7:33 pm EDT

Pets Unlimited 2 calming beds

I ordered 2 calming beds on 8/30/21. When I did not receive anything for 1 month. I complained. Then later I received a small bed. (not a good quality as described). Only one. I ordered buy one, get one free... Both large beds. The only one I received was a small bed. Wrong size... Where is the other bed...? They both should be large. Order number : pu3212110530239. The phone number is not in service. I am filing a complaint with discover at this point.
This company is a scam.

Peggy Grandey
Fort Worth, Texas

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Judy Beckmann
Waterfall, Kwa Zulu Natal, ZA
Oct 30, 2021 9:08 am EDT
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I ordered 2 medium beds from them. Buy one and get one free. I have sent numerous Emails requesting shipping date and tracking number, but to no avail. I have the feeling that this is a total scam and will never get a refund or my order.

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9:16 pm EDT
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Pets Unlimited - Lack of delivery of product

I ordered July 31 st 2021 and have not received the two dog beds I ordered. They have responded by email stating they will track my order, it was back ordered and then not sent. I have requested a refund in vain. I guess the next step is to contest the charge with my credit card company. This has been going on for the last 6 weeks Avoid this company at all costs. Susan Laurie

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10:54 am EDT

Pets Unlimited Ordered bogo calming dog beds

This is Exactly what my Bank record shows

Withdrawal Debit Card SP*
My Pets Unlimited
Pets Unlimited DE
9/14/21
[protected]
Merchant Category Code 5399 $24.99
September 14, 2021
Post Date September 14, 2921

I never received an email with order number.
Please help to shut this big scam down. I'm on a limited income & can not afford this! Please help in any way! Thank you!
Angela David

Desired outcome: Money back

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2:51 am EDT
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Pets Unlimited - Order not received

Ordered x4 Comfy Calming Beds on "buy one get one free special" on 10 September 2021. Immediately received notification that my payment went through with an order number. I have not yet received my order as yet - now 3 weeks later!! I have emailed said company (there is no contact number) and have received no replies to my mails requesting the status of my order. I hereby request a full refund

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12:55 am EDT
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Pets Unlimited Calming beds

Back in August, I took advantage of the offer of "two for one" calming bed for my 2 Springer Spaniels…I have emailed the company several times for at least a tracking number or a date sent to no avail! I keep getting the same response to be patient… I'm calling tomorrow to credit my card. This company is a fraud!

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11:14 am EDT

Pets Unlimited Comfy calming bed for dogs

They promoted bogof for £67. Stupidly ordered and paid for it on 1st sept. Nothing delivered! No tracking. My emails asking for information were replied with excuses of every kind! Asked for refund, but no response! So many other customers have also had no satisfaction with total bad reviews! Not a single good review! They are frauds, and scammed loads of people. They must be making a fortune!

Desired outcome: A total refund and NOTHING else will do

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brenda rickert
, US
Oct 07, 2021 10:51 am EDT

i order 2 of these calming beds for my 2 chiwinnie's. i have had to contact them so many times about my order. i keep getting the sob story as to why i don't have them. lack of workers, virus, and now they are advertising these beds again. i ordered mine in August 2021 and now it is October 2021 and i still do not have them. I tried to do a good thing for my dogs and it has turned into total disappointment. i have requested a refund but have not heard from them in days.

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10:44 am EDT
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Pets Unlimited - Wrong order and getting no where with the refund dept. Gave me link for returns and it’s an invalid address!

I placed an order in july 2021and they did not give me what I ordered. I sent them pictures of what I received and explained that this was not what I ordered. They sent me an email back saying they were receiving a high amount of emails and they would get back to me in 24-72 hours. I emailed them about 8 times and kept getting a robot named bot! This ha...

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4:36 pm EDT
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Pets Unlimited - Dog beds

Not sure if this is the same company, but beware!!! On july 21st, 2021, I ordered two of those calming beds for my labs. It was on a bogo promotion. I ordered two of the size 4xl, as my labs are big dogs. I also paid for the faster shipping. On august 4th, 2021, I received one very tiny bed. The color was correct, but that was all. Besides being the wrong...

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1:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pets Unlimited Cant Delete account

I have tried several times to find anywhere on this site for help support or contact information to put in that I need to cancel my account. I do not even have the full account but yet my ads are still displayed but I am not allowed to delete them without upgrading. This site is a full out black mail scam. You are forced to upgrade but with further research you will find the only way to canel is to actually mail in a request to cancel. Absolutely ridiculus for a website to run a scam like this. I DO NOT want my name or business listed on their site and have tried repeatedly to delete it without anywhere to turn to get assistance.

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7:49 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Pets Unlimited Unwanted e-mails won't stop/won't cancel account

I have no idea how this company got my name and email address, but somehow they created an account for me that I never used and started sending me email after email. At the end of each email, the company states:

"Do not reply to this email as we are unable to receive email at this address. You have received this message as a member of PetsUnlimited.com and in compliance with our terms of service, user agreement, and all applicable laws. Log into your account to update your email preferences."

Whenever I click the link to log in, I see that they think I live in another state and all of the email preferences are set to receive no email. Despite this, I continue to receive emails.

I have used the "contact us" form on their website numerous times (10?) to remove the account/my email address from their database under the subject "account cancellation" to no avail. Apparently these contact form submissions go to their [protected]@petsunlimited.com email address, which appears to be over quota.

It would also seem that PetsUnlimited has its own account on the site that has befriended mine, so I tried to send a message that way; of course, "this user is not accepting private messages from other users at this time."

Make it stop! I never signed up for this account. They must have bought a list of email addresses somehow or stole them. Outrageous. :(

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12:00 am EDT
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Pets Unlimited - Deceptive website products and inability to cancel

PetsUnlimited.com - www.petsunlimited.com First i think this company deceived me by leading me to believe i was subscribing to a 1 month membership when in fact they continued to 'roll it over and continue to charge my credit card every month. After 2 months i cancelled through customer service. No action was taken. Due to many illnessed and deaths in my...

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12:00 am EDT

Pets Unlimited Cant get into the site!

They keep taking the money, cant stop the payments by the bank, and still cant look at the site. Want to get rid of them. They keep sending emails, but you cant answer them.

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Pinkfon
Santa Clara, US
Jul 27, 2009 11:00 am EDT

AMEN! These people are scammers from the word go! I got absolutely nothing from them even though they kept claiming they had interested people in my cats, I GOT NOTTA after I paid the $9.95 I had to cancel my debit card to stop the billing! I tried e-mailing phoning and canceled like 3 times, and still kept getting billed! THEY ARE A NIGHTMARE! Don't deal with this company!

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brooke moore
st.james, US
Mar 23, 2009 10:24 am EDT

i have been unable to cancel my account since '06! cant sign in and no phone numbers given to talk to a person. what a rip off! does anyone have any suggestions?

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Sarah O'Dier
,
Apr 17, 2008 7:40 am EDT

I am also a victim of this scam by petsunlimited. 5.95 has been taken out of my debit card for the past 10 months. I cannot log on to the site, my emails are returned, and there is only a recording at any phone number i have tried. The "live help" on the site is always offline. Has any one found a way to stop them?

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JO ANNE JONES
,
Jan 22, 2008 2:18 pm EST

since 12/15/07 PETSUNLIMITED has hit my charge
card every two weeks for $ 19.95. I cannot get into
my account, and they will NOT answer any of my
e-mails. Have NOT receive any phone calls for my
puppies. The phone # [protected] is no where that
I was given. They are SCAMS. DO NOT LIST PUPPIES
WITH THEM; THEY WILL ONLY TAKE YOUR MONEY
AND YOU WILL NOT GET ANYTHING BUT NOTHING.

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PetsUnlimited.Com Support
,
Oct 20, 2007 5:37 pm EDT

Please contact me at info@petsunlimited.com. I will be happy to assist you.

If you lost your password, you can go to our password recovery page at:

http://www.petsunlimited.com/forgotpassword.cfm

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12:00 am EDT
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Pets Unlimited - Scam company - please don't use it!

I signed up in May of 2006 with a free account. I kept getting messages that there were people trying to contact me with information about Pekingeses to sell. However, I couldn't see their information until I paid the $14.95. Once I paid the $14.95 I tried to contact those who had apparently tried to contact me and they never replied. I kept trying to...

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12:00 am EDT

Pets Unlimited Deceptive business practices!

This complaint concerns the Internet website "PETSUNLIMITED.COM" I would like to warn consumers who want to use these services of their Site Use Policy.

On March 9, 2006 I paid $14.95 for a membership to join PetsUnlimited.com. I wanted to purchase a two year old female miniature poodle for a friend. This never happened. I never found one for sale.

One year later, Pets Unlimited charged my credit card $14.95 once again. I called the phone number listed by the charge on my credit card statement and got a recording. The recording informed me that the charge was for another year of uninterrupted service and for my convenience! To my surprise, I had authorized this transaction and unknowingly agreed to this automatic renewal when I first joined. I now know this is true because I found it written in fine print located at the end of their "Site Use Policy" and "Terms of Service" on their Web Site Agreement.

Most people never read the legal information contained in agreements for several reasons. For many it is hard to understand and everyone knows its sole purpose is to protect the company and not them. My complaint is that Pets Unlimited knows all to well that the general public will not read their Site Use Policy. They can legally get away with charging your account and it is not right.

In my opinion, any company who practices doing business in this manner is despicable!

CONSUMERS BEWARE...

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Deborah DeLaigle Herndon
, US
Aug 23, 2022 1:51 am EDT

I never received an email confirmation of order (2 large dog beds) however my account was debited Item never received I live on fixed income and $50. is a lot of money to lose to a scam like this. Please help

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Puppyfindfraud.com
21 Kilburn Court, US
Jan 09, 2009 11:42 am EST

They have their contact information hidden, but it is listed on the website puppyfindfraud.com They are horizontally and vertically participating in Restraint of Trade and other Federal statutes designed to prevent monopolies, scams, etc. You should check into a Class Action lawsuit, and there will be information about participating in one on the website www.puppyfindfraud.com withint the next 30 days.

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linda
,
Dec 01, 2008 12:17 pm EST

they have a website that is up on their web site that is frauding people out of money by selling bulldogs. The web site is royalberginibulldogs.org I did get scammed by them and they are most likely scamming many others. why they are allowed to continue advertising is something I don't understand. just beware of these kind of sights because they do look very real. Don't send money at all. Always use a form of payment that you can get a recipt on.

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rodrick
,
Jan 12, 2008 2:37 pm EST

I PLACED A AD ON THERE DEC 1 ,2008 ABOUT SELLING BULLDOG PUPPIES AND DIDN'T WANT TO PAY ONLINE, SO I E-MAILED THEM TWICE TO GET THEIR PHONE NUMBER SO I COULD ADIVATE MY AD TO PAY AND STILL NOTHING!

SO I THINKKKK THEY ARE IN IT FOR THE CREDIT CARD TO BILL YOU MONTHLY.

SOOOOO NEEDLESS TO SAY THEY LOST OUT ON A GOOD WORKING HONEST MONEY PAYING CUSTOMER, AND I STILL HAVE ONE PUPPY LEFT YA'LL, MAIL ME AT
rodrickwhite35@yahoo.com

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shella
,
Jan 12, 2008 2:05 pm EST

Please i agree to this but i will like some one to write immediately on how to fine a web that i can fine a nice pup to love in. Please i will like a web with free sections within the usa as i will only be willing to pay when i fine the right pet for my family. Thanks!

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Natalie Vinokurov
,
Sep 17, 2007 11:44 am EDT

I agreed for 100%. They charged my card for $14.95 in 2006 once. In 2007 they began to charge my card every month for $5.95. When I asked "Why?" they said it is recurring fee. But I did not subscribed for multiple years. And, there is nobody on the phone, only WEB access.
People! STAY AWAY from PetsUnlimited.com! It's another scam!

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Kathy Ellis
,
May 13, 2007 1:57 pm EDT

I agree wholeheartedly with this. I signed up in May of 2006 with a free account. I kept getting messages that there were people trying to contact me with information about Pekingeses to sell. However, I couldn't see their information until I paid the $14.95. Once I paid the $14.95 I tried to contact those who had apparently tried to contact me and they never replied. I kept trying to seek out other puppies and the ads were so old that the puppies were always gone or the people never responded.

By this time, I gave up and went to another website where I was successful in finding our new puppy. The name of that website is puppyfind.com They were wonderful to work with. Out new puppy is healthy, beautiful and so much fun. I would definitely use them again. I paid a fee and once the fee expired - they did not charge me again. It was up to me to re-apply. The way you expect it to work.

PetsUnlimited never ever contacted me again after I paid the money to advise me about other puppies being available. Since I had already gone to another website I totally forgot about them. Then I suddenly remembered when I saw that they had charged me again for $14.95. I tried to contact them, but all you get is the recorded message. I went to the website and they do have a statement at the bottom of their "faqs" page that if you do not cancel they will continue to bill you.

I strongly advise you to NOT use this website. I was enticed to spend the money to join if I wanted to respond to the scam e-mails, and once I did I could never contact them. Then they had the audacity to charge me again. It does say in the "faqs" that if they charge you that they will not give you a refund. Too bad for me to learn the hard way! I am obviously not the only one. I hope more people post their experiences and warn other people to NOT fall into the same trap.

I hope this helps.

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