Petsunlimited.com / Deceptive business practices!
This complaint concerns the Internet website "PETSUNLIMITED.COM" I would like to warn consumers who want to use these services of their Site Use Policy.
On March 9, 2006 I paid $14.95 for a membership to join PetsUnlimited.com. I wanted to purchase a two year old female miniature poodle for a friend. This never happened. I never found one for sale.
One year later, Pets Unlimited charged my credit card $14.95 once again. I called the phone number listed by the charge on my credit card statement and got a recording. The recording informed me that the charge was for another year of uninterrupted service and for my convenience! To my surprise, I had authorized this transaction and unknowingly agreed to this automatic renewal when I first joined. I now know this is true because I found it written in fine print located at the end of their "Site Use Policy" and "Terms of Service" on their Web Site Agreement.
Most people never read the legal information contained in agreements for several reasons. For many it is hard to understand and everyone knows its sole purpose is to protect the company and not them. My complaint is that Pets Unlimited knows all to well that the general public will not read their Site Use Policy. They can legally get away with charging your account and it is not right.
In my opinion, any company who practices doing business in this manner is despicable!