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Petsunlimited.com / Deceptive business practices!

1 United States Review updated:

This complaint concerns the Internet website "PETSUNLIMITED.COM" I would like to warn consumers who want to use these services of their Site Use Policy.

On March 9, 2006 I paid $14.95 for a membership to join PetsUnlimited.com. I wanted to purchase a two year old female miniature poodle for a friend. This never happened. I never found one for sale.

One year later, Pets Unlimited charged my credit card $14.95 once again. I called the phone number listed by the charge on my credit card statement and got a recording. The recording informed me that the charge was for another year of uninterrupted service and for my convenience! To my surprise, I had authorized this transaction and unknowingly agreed to this automatic renewal when I first joined. I now know this is true because I found it written in fine print located at the end of their "Site Use Policy" and "Terms of Service" on their Web Site Agreement.

Most people never read the legal information contained in agreements for several reasons. For many it is hard to understand and everyone knows its sole purpose is to protect the company and not them. My complaint is that Pets Unlimited knows all to well that the general public will not read their Site Use Policy. They can legally get away with charging your account and it is not right.

In my opinion, any company who practices doing business in this manner is despicable!

CONSUMERS BEWARE...

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Comments

  • Ka
      13th of May, 2007
    0 Votes

    I agree wholeheartedly with this. I signed up in May of 2006 with a free account. I kept getting messages that there were people trying to contact me with information about Pekingeses to sell. However, I couldn't see their information until I paid the $14.95. Once I paid the $14.95 I tried to contact those who had apparently tried to contact me and they never replied. I kept trying to seek out other puppies and the ads were so old that the puppies were always gone or the people never responded.

    By this time, I gave up and went to another website where I was successful in finding our new puppy. The name of that website is puppyfind.com They were wonderful to work with. Out new puppy is healthy, beautiful and so much fun. I would definitely use them again. I paid a fee and once the fee expired - they did not charge me again. It was up to me to re-apply. The way you expect it to work.

    PetsUnlimited never ever contacted me again after I paid the money to advise me about other puppies being available. Since I had already gone to another website I totally forgot about them. Then I suddenly remembered when I saw that they had charged me again for $14.95. I tried to contact them, but all you get is the recorded message. I went to the website and they do have a statement at the bottom of their "faqs" page that if you do not cancel they will continue to bill you.

    I strongly advise you to NOT use this website. I was enticed to spend the money to join if I wanted to respond to the scam e-mails, and once I did I could never contact them. Then they had the audacity to charge me again. It does say in the "faqs" that if they charge you that they will not give you a refund. Too bad for me to learn the hard way!!! I am obviously not the only one. I hope more people post their experiences and warn other people to NOT fall into the same trap.

    I hope this helps.

  • Na
      17th of Sep, 2007
    0 Votes

    I agreed for 100%. They charged my card for $14.95 in 2006 once. In 2007 they began to charge my card every month for $5.95. When I asked "Why?" they said it is recurring fee. But I did not subscribed for multiple years. And, there is nobody on the phone, only WEB access.
    People! STAY AWAY from PetsUnlimited.com!!! It's another scam!

  • Sh
      12th of Jan, 2008
    0 Votes

    Please i agree to this but i will like some one to write immediately on how to fine a web that i can fine a nice pup to love in. Please i will like a web with free sections within the usa as i will only be willing to pay when i fine the right pet for my family. Thanks!

  • Ro
      12th of Jan, 2008
    0 Votes

    I PLACED A AD ON THERE DEC 1 ,2008 ABOUT SELLING BULLDOG PUPPIES AND DIDN'T WANT TO PAY ONLINE, SO I E-MAILED THEM TWICE TO GET THEIR PHONE NUMBER SO I COULD ADIVATE MY AD TO PAY AND STILL NOTHING!

    SO I THINKKKK THEY ARE IN IT FOR THE CREDIT CARD TO BILL YOU MONTHLY.

    SOOOOO NEEDLESS TO SAY THEY LOST OUT ON A GOOD WORKING HONEST MONEY PAYING CUSTOMER, AND I STILL HAVE ONE PUPPY LEFT YA'LL, MAIL ME AT
    rodrickwhite35@yahoo.com

  • Li
      1st of Dec, 2008
    0 Votes

    they have a website that is up on their web site that is frauding people out of money by selling bulldogs. The web site is royalberginibulldogs.org I did get scammed by them and they are most likely scamming many others. why they are allowed to continue advertising is something I don't understand. just beware of these kind of sights because they do look very real. Don't send money at all. Always use a form of payment that you can get a recipt on.

  • Pu
      9th of Jan, 2009
    0 Votes

    They have their contact information hidden, but it is listed on the website puppyfindfraud.com They are horizontally and vertically participating in Restraint of Trade and other Federal statutes designed to prevent monopolies, scams, etc. You should check into a Class Action lawsuit, and there will be information about participating in one on the website www.puppyfindfraud.com withint the next 30 days.

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