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4.3 3046 Reviews

PetSmart Complaints Summary

96 Resolved
542 Unresolved
Our verdict: With PetSmart's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
10:53 pm EDT

PetSmart kayla former groomer

I booked an appointment to have my yorkie by the name of mosha groomed on june 16th, 2017 around 1:50pm. The petsmart location is in hamilton, Ohio on Princeton rd. I dropped my dog off and returned 15 minutes. As inwas sitting outside the grooming area I overlooked how Kayla, a former employee shook my dogs head while holding it in place and yelled STOP. I never said anything to her because I want my idenity to remain anonymous. I was very upset and thought that Petsmart as a well represented supply dog store and grooming place will give it its all to serve the customers well and respectfully.

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9:11 am EDT
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PetSmart grooming services

This complaint is about my dog's grooming experience at the Petsmart Store at Brickyard 6655 W Grand Ave., Chicago, IL. 60707.
I am a Long-time Petsmart customer approximately ten years or more. I have had my dog, Ceiley groomed at Petsmart since she was a puppy.
I had been fortunate to have only one bad experience with an inexperienced groomer (a terrible haircut and a cut on her butt) which I was refunded and given a free service and a more experienced groomer.
Well her groomer/manager, Nayleen for the past 7 years or more moved to Arizona without notice to customers. Nayleen was at the Broadview then Kingsbury location and then was moved to another store far from where we lived, yet we followed her to three stores total.
I decided to try a Petsmart store closer to me. Ceiley was groomed by Jessica aka Jessie (African American/Hispanic decent) at least twice. There were no problems and I was pleased. I could tell that Jessie had a caring manner. Upon Ceiley's first visit with her, she was comforting her because she knew she was a little afraid since they were both new to each other. Ceiley did well and Jessica said she had no problems. We scheduled appts. with her afterwards, but the appts. were cancelled due to Jessie's baby being ill.
There are two Jessica's at this location.
The other Jessica is Hispanic. She is who my complaint is about. After the second cancellation I was referred to Jessica (Hispanic). When I dropped Ceiley off, Jessica informed me that her service would take about 3 to 4 hours, which I thought was unusually long.
I almost got the feeling like she wanted me to refuse and take my dog and leave. I asked her to cut Ceiley low, so maybe that's why it would take her longer.
Before leaving I reminded Jessica that Ceiley has a heart valve issue and that she should not be held on a slant while grooming. Jessica told me that she was aware because Jessie usually does older dogs, etc. Great I thought she has read her records, etc. Upon my leaving, Ceiley did protest as I've never seen before, but I assured her it would be okay and I would be back. I should have listened to my first mind and took my dog home.
I received a call from Jessica maybe an hour and a half later that I should come pick Ceiley up, because she was stressed and passed out. Thank goodness I was headed back anyway and got there asap. She began to tell me that she was grooming her and Ceiley's eyes began to get red and she was falling over. She said she had passsed out.
There is a Banfield Hospital at this location, why Ceiley wasn't taken there I don't understand. Clearly there are records of the dogs that are groomed at Petsmart. She was put in a cage.
She is never put in a cage. She always has express service. I ask them to call me when they are almost done. I then come in before and pick her up, so that she is not caged. Jessica knows all of this because she told me herself that she watched Jessie groom her.
I immediately took Ceiley to the Banfield Hospital right in the store and asked to see a doctor. The doctor there examined her, listened to her heart and said he didn't hear anything to be concerned about, i.e. (Fluid)
I then spoke to the Manager of the store and Jessica because I wanted to know what happened. The Manager was still trying to charge me for the Incompleted service. Didn't get his name, but he is a white male (late fifties early sixties). Jessica said to him there should be no charge. He then agreed. She then said that if I wanted to wait for Jessie to finish Ceiely's service when she returned I could do that.
I can tell you that I suspected something fishy and had no intention of EVER returning for grooming or anything else. I was mortified, but keeping my composure.
I decided that I would groom my own dog if she was going to be traumatized.
Ceiley had never had a problem being groomed with her previous groomers at Petsmart. I was going to let this incident go, because I found an excellent groomer in my neighborhood, who does a fine job and cares about my dog.

But I was in the store last Sunday returning a bag of treats I picked up in error at a Chicago loop location. I happened to look into the. Grooming area and saw (Hispanic) Jessica grooming a dog. She was grooming its paws and the dog was scared and looking traumatized to me. It was trying to get away from her and was almost choking to do so. Jessica never looked up, she had a job to do and was determined to get done. There was no care or contact with the pet she was grooming. She was pulling at the dogs paw and contorting it to get the job done. I could tell that her grooming style was painful and traumatizing to that dog. I could not take it. If I saw her doing that to my dog I would have had to intervene and give her a piece of my mind if not more! It was that bad. I am not sure about the breed of dog, but it looked to be some kind of terrier. White with brown and black ears.
I did go into the grooming area and asked for the Manager. A white female arrived and I began to tell her what my experience was and what I saw Jessica doing to this pet. She began to tell me that she has never heard any complaints about Jessica and that Jessica was doing in a safe way.. Mind You she saw none of what occurred.
I told her that I (a customer) just told her of a complaint.
She was not on the premises apparently when Ceiley was so traumatized that she passed out!
I then told her that Jessica should not be grooming dogs because her manner and style is TERRIBLE!
I then told her that I would be making a complaint about Jessica to Headquarters. If this is not the correct location to send this complaint, please let me know. I think that Petsmart needs to do classes with their groomers. It is my opinion that these groomers that are hired are too young, some inexperienced and don't care about the dogs well being.

I am letting you know now. Some action needs to be taken. More grooming classes are required. There won't be a reason to have grooming departments if this type of practice continues, because I am spreading the word!

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3:51 pm EDT
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PetSmart sale deals

Being a breeder of purebred show cats I have spent a lot of money over the years at PetSmart. I know better than to use their Banfield Veterinary Service from many who lost beloved pets at their hands. Pages and pages of stories on the internet.

This I can promise you, if you receive a 15%-25% discount coupon in the mail or email, I guarantee you they have jacked up the price of every product eligible for that discount by the same amount. I have watched this process for several years. I will go into the store check the prices of items I often purchase, then when the sale begins go in again and check the prices, they are much higher than a few days before...

PetSmart is not interested in our animals they are only interested in their profit margin. A good retailer will have interest in both. I am done with PetSmart though I have spent thousands there in the past. Don't believe the rescue resources they claim, they can't show proof. No rescues in my area have ever had any help - from them, I have asked them all.

Donna Guyer

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8:50 am EDT

PetSmart purchases

I purchased a Hamster for my granddaughter with the new cage and everything else for it. On the 15th day it died. They said it would have a 1 yr+ life span. I called the store and they said they would offer the second one to her and no charge even though the 14 days had passed. So yesterday the second one died. Now either the Hamsters are older than what is told or there all sick to begin with I don't know. That is the end of buying Hamsters. Not happy with the store or its policies.

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2:19 pm EDT

PetSmart not complaining about what I couldn't by complaining about what I could have bought today bad customer service

I decided today to buy some fish for my aquarium willing to spend up to about $250 I entered the store which wasn't busy and Hinesville Georgia one person at the cash register purchasing one cashier blondish brown mail look to be early twenties did not bother to greet me or be bothered aquariums located next to cash registers not one time did he say someone would be over I waited about 10 minutes another cashier came from the back walk right past me had two tone hair color blonde and blue seem to have stepped to the back in order to get something to eat with still chewing her food as she walked back out the door did not look at me say anything to me walk right up front look down an aisle then turned around and looked out the door then turn back to start talking to the cashier noted at this time I still was waiting to be waited on both of them had nothing to do I was standing just waiting on one of them to even a knowledge me as you lost two more customers that was waiting as well as I was if this is a service they're going to provide for Hinesville Georgia I might as well just go to Walmart this was my first visit to a PetSmart I was not very impressed

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5:13 pm EDT

PetSmart festival raffle

I attended Pet Palooza 2017 in Charlotte, NC roughly a month ago. I entered a raffle for a $250 gift card. The brief survey asked if I cohabitated with someone which I responded "yes". About a week or so ago, I was notified that I had won. When I spoke with the representative, they said I was also eligible for some kind of cruise or special vacation package. They requested that the person I cohabitated with also get on the phone. I asked to decline the additional winnings and focus on the gift card. The representative insisted we still bring the person who I live with into the conversation. I asked why that was necessary since I was the one who won, but they could not provide a reasonable reason. When I said I didn't think the person I live with should be involved, the representative got defensive and said something about me not wanting to claim my prize and how she could understand how we aren't in a relationship anymore. I said I was going to report her and she got even more nasty making assumptions about my living situation. I have the conversation recorded. I'd like to receive my gift card and compensation for dealing woth, quite possibly the rudest person I have dealt with in a while.

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11:37 am EDT

PetSmart pet update shot record.

Two weeks ago my wife and I was told that our pet Bordetella shot was due, by Petsmart Doggie Day Camp staff member. We appreciate the notifications. My wife physically handed the updated shot record to a Petsmart staff member at doggie day camp. My concern is the second time we had to provide proof on the same update. We're not sure if the info we provided was ever enter into Petsmart computer. As a Biomedical Computer Engineer, "if no data in, there will be no data out". My wife and I been a loyal customer for 5 years and we are concern about customer service and not excuses. Assistant manager stated "Our staff did there job". Assistant manager was more concern to defend the staff member instead of the problem. All I ask is fix the problem.

Thank for your time.

Robert L Johnson

[protected]

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9:59 pm EDT

PetSmart grooming

I originally scheduled a grooming appointment for my dog at the Petsmart located at 3183 S. Veterans Parkway Springfield IL for 5/6/2017. There was a three week wait to get this appointment and I had to cancel and request another date due to an unexpected business trip. I called and rescheduled an appointment for 5/20/17 with Morgan at 5pm. When I arrived to the store I was informed there was no appointment for my dog. This is the third time I've had issues with this Petsmart location. Twice I've made appointments at the Banfield there only to arrive and be told there was no appointment scheduled and again today with the grooming dept. I'm beyond frustrated with this store. Clearly the company needs to invest more time in training their employees. I waited over 4 weeks to get this appointment because I'm currently in a small town with only one store. I don't foresee myself patronizing this store or brand anymore if this is the type of service, or lack there of, that's to be expected. I never experienced this with our former groomer and At this point I'd rather drive the hour and a half to our previous groomer who provided excellent reliable services.

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9:43 am EDT
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PetSmart management

I arrived at the 1102 Bolingbrook Petsmart at approx 850AM. I made an error thinking the store opened at 8. I came in, grabbed 3 bones, and asked a lady walking out of the office if I could check out. She referred to the manager, Kendell, who was sitting in the office. I walked up and she said I had to wait 10 min. I told her I was an employee at another store, which she already knew. She said she wouldn't help me until 9. She said she just wasted 10 min of her time helping someone else, and if she wastes her time helping me, then she will have to waste her time helping someone else if they come in before 9. Not to mention there was another woman standing there who was available. My issue is not that I couldn't purchase my items. My issue is a manager talking about helping a customer as wasting her time. I used to work in the grooming salon and saw customers quite frequently come in early thinking the store was open bc grooming was open. Never once did I see another manager say something that rude to a customer. I would hope she wouldn't say that to a customer, but talking to me like that and referring to helping people as wasting her time is completely unprofessional whether she knows I'm an employee or a customer. I live down the street and I will never purchase from that store again.

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5:40 pm EDT

PetSmart checkout

One line at Petsmart on 12100 Inwood Road, Dallas, Tx on 5/14/17 at 515pm. Waited for over 15 minutes after backup was called. Finally, Julian, who said he was the manager came out of the back area near where the banfield area. He was rude and unapologetic. When I told him how long we had been waiting for him to show up (6 people in line) he said they were short staffed and he had been at work for 8 hours. This is not the customers fault! I told him I didn't appreciate the long wait as the other checker had been helping the other customer in line and seemed stuck. He said "the quicker we get this over the quicker you can get out of here". Is this your idea of management? I will shop at Petco from now on. PS: Julian has a seriously bad attitude.

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4:01 pm EDT
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PetSmart the store manager lynn and her little black girl buddy very rude and cursing

This complaint is about the store manager lynn and her lil buddy girl I guess an assistant manager I think for lack of I better term and I hate to use this term the black girl I dont know her name. About a month ago my wife was in there shopping for our dog and cat as always and asked the lynn lady a question and she pointed and walked away and mummbeled something derogotory under her breath to her my wife put down the stuff and left never to return. I went in today to try again and use the pet smart store since it is close to the company I have owned for over 30 years in the same place also its close to our home. I was looking for a specfic brand of food when I approached the 2 women and asked for help they acted like I wasent even there so I spoke up and asked politly where I could find the special dog food she said in a rude tone of voice its over there and pointed as I walked off I heard her say I hate #ing people like that so I asked here what she said and she told me it was none of my business and proceeded to keep chatting with the other employee. While I was in the store I watched as she was rude to other customers and cussing out employees, and this is not the first time my wife or I or many of our friends have been treated this way by her and the other girl nor heard her cuss at customers and employees. It is uncalled for in business period! I have found 2 people in the store one is a girl named chanel that is a manager and very sweet and helpful everytime we have ever came in im sure she has been cursed and yelled at too by lynn and the other is a younger guy of middle eastern desent misial I think is his name super friendly and very helpfull. We will not be back to that store untill action has been taken on the black girl and the store manager lynn she needs to be fired or demoted period! I hope this wakes the company up and they will see how much business that this lynn woman is running out of the store. She is lucky my wife walked out or it would not have been good for her, she is still mad to this day about it.in 30 years of business I have had 2 complaints on my salesmen and I fired them both on the spot! please let me know when this situation is rectified. Thanks, concerend customer..

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9:58 pm EDT

PetSmart grooming and management

I just took my 6 pnd Pomeranian to the PetSmart in Machesney park il 61115 on 173.. when I went in my Pomeranian was a fluffy happy Little dog. I discussed what I wanted done which was a bath a cut down which the worker had a mat with different links of hair I decided on the number 7 length and toenails cut down. when I went back in to pickup​ my dog I was horrified he had been cut down to the shortest length his skin was showing he was shacking non stop he has red marks on his skin that look like Razer burn they put a bandana on him that was covering up a small Nick that was bleeding that they cut his skin. I was given a bill for 65$ that was for cut and conditioner and nail clipping.. I immediately asked to speak with the manager I told her I was very unhappy and that this was not what I asked for and asked why I was paying for a conditioner treatment when my dog has no hair now she immediately got defensive and said that he had a couple mats that they had no choice. so I asked her why no one called me before​ they took off all of his hair she said they don't do that. also when I dropped him of the lady that worked on him checked his fur for mats or any problems that there could be and she said no the number 7 length would work good. so the manager took off the charge for the conditioner treatment and walked away and said that is final. I took pictures of my dogs cuts and burn marks I will never go to this store again or recommend it to anyone

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5:55 pm EDT
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PetSmart grooming

We made an appt for 2 Siberian Huskies at 8 am on May 1 for a wash and brushing for $32.99. We spoke with Salon Manager Amber for 30 minutes when we brought them in. We picked up at 5pm, neither dog was brushed from their winter fur. We asked for store manager and was told that we should have asked for furminator brushing which was never suggested for these dogs. Amber the salon manager was not there and we spoke with store manager Jordan who really didn't know what was going on and how to handle our situation. We did pay but we are very upset that our dogs were there for 9 hrs and not one person called to ask if we would like to upgrade to a furminator brushing that was meant for dogs with a lot of fur. We are very upset over that my husband had to take off just to be able for both of us to bring dogs in. I would like a full refund or a voucher for another wash and furminator brushing. Thank you

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2:03 pm EDT

PetSmart stock and truck employees being treated unfairly.

Stockers and managers that work the truck shifts are being treated unfairly. On truck and stock days there's typically one or two people to work trucks or stock. Only given four to five hours to complete the stocking and put away over stock is not enough time or man power. Employees are quitting or over exhausting themselves. Being told that corporate keeps changing the ways the trucks are being processed when the old ways worked great. Always adding new and harder ways to do the truck with minimal man power and employees. It makes it nearly impossible to complete assigned jobs and tasks.

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10:29 pm EDT
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PetSmart petsmart pet hotel

Recently I took my dog to PetSmart pethotel while I was out of town for roughly 5 days from April 13, 2017 to April 17, 2017. I received a call from the pet hotel manager asking me if my dog had larger testicles than usual? I advised that I have never noticed anything unusual. The pethotel manager told me that they noticed something wrong and was taking him to the veterinarian. The following day, I picked up my dog and it was explained to me that a chemical that is used for cleaning kennels was not properly rinsed out and it caused a reaction that caused swelling and exposed the skin of my pet testicles. I have requested a refund for his stay at the hotel, but I have not heard back from anyone!

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7:48 pm EDT

PetSmart groomers

Have tried several times to do an online service at the same location to book an appointment for grooming. This is a joke, it tries one's patience's.
I give up, I have always have to call and make an appointment. I never get thou, the Groomers always tell me the online booking does not work, after having to call them the next day, and making an appointment. Why don't you fix your system? Your company was my last choice. Please use me for your PR representative.

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7:58 pm EDT
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PetSmart grooming

I would not recommend the muncie, in, petsmart store or grooming salon, or any other petsmart store or grooming salon for that matter, to anyone. I was a very loyal customer at the muncie store for over 7 years with my two miniature poodles, abby and sebastian. We frequented the store during this time 2-3 times per week on average. Nevertheless, twice during the last 2 months, after having longstanding appointments at the grooming salon, I was snidely refused service and told I would have to reschedule. The first time this happened, I seriously considered never going back. After some deliberation I decided to give them a second chance. The second time, however, sealed the deal. I will never again set foot in any petsmart store. I couldn't be more infuriated with them. They are a typical big chain store that couldn't care less about customer loyalty and satisfaction. I guess this goes to show that we should be supporting locally owned businesses instead of these chains anyway. I would strongly advise others not to waste their time or money at petsmart!

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4:59 am EDT

PetSmart store staff

I am a long time customer of PetSmart and recently I received the worst service ever! I want PetSmart management to resolve my case as soon as possible, because store staff was not able to provide proper service.
I live very far from the nearest PetSmart store, so before going to the store I called them and asked if my dog food was in stock. They said that it was available in their store. I told them I wanted to buy five bags of ProPlan dog food and they said that they had everything in stock! So I wasted my time and money to get to the store only to find out that food was not in stock!
Sales lady said that she made a mistake and said that she was sorry and etc. I only lost my time and money because of her being unprofessional! Please PetSmart do something about that!

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7:16 am EDT

PetSmart cassandra's customer service needs help

After acquiring my pit bull's dogs food, my husband and I went to checkout and stood there ten minutes as we watched the cashier look at a cell phone discussing an item a lady was unable not find. We waited, & waited, the cashier pulled out her own phone and started look at it and the lady phone. At this point myself and spouse started looking at each other in disbelief, no HI, be with you in a moment, you may want to go to another register, sorry for the long wait, nothing. My husband interrupted and asked if we should go to another line, the Cashier Cassandra, turned to him and scrunched her face, lips poked out and said "maybe you should". At that point she pissed me off, we went to the other line but I asked to speak to the manager Amber, she apologized for her of course but said not one thing to the cashier who continued to help the lady and when other customer came to the line she then redirected them to another register. we were in line a total of 15 minutes which was crazy. The cashier should not be assisting people looking for items on their phone at the register, she should have called for assistance. When she saw we were standing there and a few minutes had passed, she should have acknowledged the wait and suggested we go to another registered instead of getting short, laugh and whisper into the lady ear was not only extremely unprofessional, rude but antagonizing to us. the situation could have escalated to the extreme cause I was seriously getting upset the more the leaned and laughed with the lady and glances at us.

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10:58 am EST
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PetSmart grooming

I have been taking my dog to petsmart for about 2 years. And he is a big dog I know that but after almost 2 years now they couldn't trim his nails. I told them before they can put a mussel on him. So they did not trim his nails but still charged me for it. Not only that they could have called me and let me they only told me after I paid. Know suddenly after 2 years he is to big to handle and he was wet when I got him and I told them it's to cold outside for him to be wet we live in nj and right now it's in the 20s.

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PetSmart Customer Reviews Overview

Petsmart is a popular online retailer that specializes in pet supplies, pet food, and pet services. The website has received a large number of reviews from customers who have purchased products or used services from the company. Overall, Petsmart has received positive reviews for its wide selection of products, competitive pricing, and excellent customer service.

Many customers have praised Petsmart for its extensive selection of pet products. The website offers a wide range of items, including food, toys, grooming supplies, and more. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place. Additionally, Petsmart offers a variety of brands and products that are not available at other retailers.

Another positive aspect of Petsmart is its competitive pricing. Customers have noted that the prices at Petsmart are often lower than those at other pet supply stores. The website also offers frequent sales and discounts, which further reduce the cost of pet supplies.

Petsmart has also received high marks for its customer service. Many customers have praised the company for its knowledgeable and helpful staff. Petsmart offers a variety of services, including grooming, training, and veterinary care. Customers appreciate the convenience of being able to access these services at the same location where they purchase their pet supplies.

In summary, Petsmart has received positive reviews for its wide selection of pet products, competitive pricing, and excellent customer service. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place, and they value the knowledgeable and helpful staff. Overall, Petsmart is a highly recommended retailer for pet owners.

PetSmart In-depth Review

Product Range and Availability: PetSmart offers a wide range of products for pets, including food, toys, accessories, and grooming supplies. They have a good selection of brands and options for different types of pets.

Store Layout and Organization: The store is well-organized and easy to navigate. The aisles are clearly labeled, and the products are neatly displayed. It's easy to find what you're looking for.

Customer Service and Staff Knowledge: The staff at PetSmart is friendly and knowledgeable. They are always willing to help and provide advice on pet care. They can answer questions about products and offer recommendations.

Pricing and Value for Money: The prices at PetSmart are competitive, and they offer good value for money. They often have sales and promotions, making it affordable to shop for your pets.

Online Shopping Experience: PetSmart's website is user-friendly and easy to navigate. They have a wide range of products available online, and the ordering process is smooth. They offer convenient delivery options.

Pet Grooming Services: PetSmart offers professional grooming services for pets. They have experienced groomers who can provide various grooming treatments, including bathing, haircuts, and nail trims.

Pet Training Programs: PetSmart offers training programs for pets, including obedience training and puppy classes. They have qualified trainers who can help you train your pet and address behavioral issues.

Veterinary Services: PetSmart has veterinary clinics in some of their stores. They offer routine check-ups, vaccinations, and other medical services for pets. The veterinarians are knowledgeable and caring.

Loyalty Program and Rewards: PetSmart has a loyalty program called PetPerks. Members can earn points on purchases and receive exclusive discounts and offers. It's a great way to save money on pet supplies.

Return and Exchange Policy: PetSmart has a flexible return and exchange policy. They accept returns and exchanges within a certain timeframe, as long as the product is in its original condition and packaging.

Community Involvement and Adoption Programs: PetSmart is actively involved in the community and has adoption programs in partnership with local animal shelters. They provide a platform for pet adoption and support animal welfare initiatives.

Overall Shopping Experience: Shopping at PetSmart is a pleasant experience. The store is well-stocked, the staff is helpful, and the prices are reasonable. They offer a variety of services and products for all your pet's needs.

Pros and Cons:

  • Pros: Wide range of products, knowledgeable staff, competitive prices, convenient online shopping, grooming and training services, veterinary clinics, loyalty program, flexible return policy, community involvement
  • Cons: Limited availability of veterinary clinics, not all stores offer grooming and training services

Final Verdict: PetSmart is a reliable and convenient option for all your pet's needs. They offer a wide range of products, professional services, and competitive prices. Their commitment to community involvement and adoption programs sets them apart. Overall, it's a great place to shop for your furry friends.

How to file a complaint about PetSmart?

### How to File a Complaint at PetSmart on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

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Contact PetSmart customer service

Phone numbers

1888 839 9638 1866 738 7375 More phone numbers

Website

www.petsmart.com

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Use this comments board to leave complaints and reviews about PetSmart. Discuss the issues you have had with PetSmart and work with their customer service team to find a resolution.