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PetSmartgrooming and management

I just took my 6 pnd Pomeranian to the PetSmart in Machesney park il 61115 on 173.. when I went in my Pomeranian was a fluffy happy Little dog. I discussed what I wanted done which was a bath a cut down which the worker had a mat with different links of hair I decided on the number 7 length and toenails cut down. when I went back in to pickup​ my dog I was horrified he had been cut down to the shortest length his skin was showing he was shacking non stop he has red marks on his skin that look like Razer burn they put a bandana on him that was covering up a small Nick that was bleeding that they cut his skin. I was given a bill for 65$ that was for cut and conditioner and nail clipping..See Top 10 Worst Companies in Machesney Park, ILI immediately asked to speak with the manager I told her I was very unhappy and that this was not what I asked for and asked why I was paying for a conditioner treatment when my dog has no hair now she immediately got defensive and said that he had a couple mats that they had no choice. so I asked her why no one called me before​ they took off all of his hair she said they don't do that. also when I dropped him of the lady that worked on him checked his fur for mats or any problems that there could be and she said no the number 7 length would work good. so the manager took off the charge for the conditioner treatment and walked away and said that is final. I took pictures of my dogs cuts and burn marks I will never go to this store again or recommend it to anyone

PetSmart
PetSmart
PetSmart

Ch
May 02, 2017

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