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4.3 3046 Reviews

PetSmart Complaints Summary

96 Resolved
542 Unresolved
Our verdict: With PetSmart's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:36 pm EDT
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PetSmart horrible grooming manager

I used to work at Petsmart but quit because of how rude and # the manager was there. She would boss around all of the other groomers and bathers and give nasty looks or make remarks when things weren't goin her way. She thought she was so much better then the rest of us but look around you honey you have no friends and every one talks about you in the store behind your back they're just afraid to say it to your face. It was a BS job and I'm so glad a quit so I'd never have to see her again. And she acted like she was "all about policy and procedure in front of cliets and mangers", but when the ppl in the salon were just there, it was all put to waste! Bernadette you treat everyone like hell and you know it!
* Never take your dog to her she is the worst

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groomer_mom
, US
Dec 21, 2010 1:45 am EST

I am a groomer and in my expirence there is no reason for what is happening to these dogs... do not go to petco i have heard way too many horror stories about there groomers.. always talk with ur groomer before leaving them these are your babies and u deserve to know that they will be safe when u are not there

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7001
Troy, US
Apr 25, 2010 7:28 pm EDT
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this is great. A employee that was probably fired because she cannot follow directions and was insubordinate. I love the employees that hate being told what to do. They come in thinking they know all and whats best for everyone and whats best for business. This employee could have went to the GM or even called the HOT line. Another thing is when your at work, your their to work, not make friends. You don't know anything about her personal life and if you do my mistake.

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amazed
ignorance, US
Apr 15, 2010 12:56 am EDT
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apparently you didn't have the guts to tell her to her face either?... considering youre posting this online.

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10:02 pm EDT
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PetSmart recent commercial

Don't like the way the puppy is obviously shoved across the floor in the commercial. The poor thing looks scared, his ears are down, that's a sign of fright.

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puppal
Columbus, US
Aug 04, 2009 12:53 pm EDT

Got a link to the commercial? I haven't seen it.

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12:58 pm EDT
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PetSmart dog discrimination

We got Harley for free from a women who didn't want the puppies from her dog's litter. He didn't have his first round of shots at six weeks, he didn't have his tail or ears docked, or his dew claws removed. He was just a mutt puppy who lived under a shed. But those blue eyes, red hair, and spots made him a darn cute mutt puppy. ;)

Since we've owned Harley, he has become an inside dog. He lives in an air conditioned apartment, and he gets trips to the park. He's allowed on the couch and the bed (during the day) and has bunches of toys to chew on and to play with. He's very smart. Harley learned "sit" in half an hour followed by "stay", "shake", "high five", and "lay down". He picked up all of those in an afternoon, easily.

We've gotten him all of his shots (about $75), and recently had to pay $600 because he swallowed a fish hook on the sidewalk at the park. He's even gone to be groomed already, even if he is a short haired dog.

My point to all of this is that while Harley might have been just a free mutt, that doesn't mean that I don't love him any less because he doesn't have papers, and he's not AKC registered. He's just a good a friend as a dog who's been breed from the finest of the fine. He learns just as quick. He doesn't bark (literally), and he loves me back. Harley is still a good dog, no matter where he comes from.

Just because Harley is a Pit Bull doesn't mean HE is mean. Pit Bulls are just dogs who, like other breeds, when treated unfairly, will loose trust in people and defend themselves. They're just built stronger and tougher. If you treat them like crap, they'll end up treating you like crap. I don't run an underground dog fighting ring. I don't teach him to be a guard dog. He doesn't even understand the concept of being mean.

And now, when I want to finally pay to have my dog socialized with other dogs, when I want my baby to go have fun with other puppies, I'm not allowed. He's a "bully breed". PetSmart's Doggy Day Care says they screen all dogs before hand to make sure they're well tempered enough to be around other dogs. But if they're a "Bully Breed" or wolf/ wolf hybrid mix, they don't even get the shot. Aside from the fact that he doesn't even LOOK like a pit bull (definitely more Blue Heeler), and never once, since I've EVER owned him has he demonstrated any mean characteristics. Even so, a dog is still a dog, and if someone is willing to pay that much money to let their dog just HAVE FUN, chances are they also care enough about them to make sure that they're well trained and tempered.

Now, my mother was bitten by a pit bull when she was younger, so I too was raised as "Pit Bulls are bad. Don't play with them, you'll get bitten." So I understand more than anyone the bad rep that pit bulls get and how people would be nervous around them. I guess that it's just another reflection of small minded-ness that apparently rules our world. But if my dog didn't try to attack you (except maybe lick you to death), then he's not gonna suddenly get red eyes and slobbering jowls and huge teeth.

I just want my puppy to be treated well. That's all.

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Naticia
Pearland, US
Oct 26, 2009 7:31 pm EDT

WOW! I work at Petsmart as a groomer and I can honestly say that all the pits that come in my salon are the sweetest, biggest, teddy bears. I've only met 2 pits out in the store that were trouble out of the thousands that come there, and those 2 were never socialized and kept in the back yard as junk yard dogs. Everyone in my store knows that we'd have a bigger possibility of being bitten by a chihuahua or poodle before we got bitten by a pit. And as for that trainer...how dare she even call herself one? She's not educated enough to be throwing accusations about breeds around like that. Cocker spanials are more viscious than pits. The only problem is you'll never find a story on the 6 o'clock news about somebody being mauled by a chihuahua...the breed that bites the most. Yes, the pit is a very strong breed...but that doesn't make them bad. Just makes the people who make them that way bad. I feel really bad for you guys. Pits are awsome and I'm so sick and tired of people acting like they are soooo scared of a big bouncy, wagging tail, licky face, overgrown lap dogs as they clutch their little Coach bags with their little Yorkie named Chanel in it. Mind you...Chanel just got through biting the groomers face and that groomer ended up having to go to the emergency room with 3 puncture wounds in her cheek. Go figure!

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love4pitts
Spencer, US
Sep 25, 2009 8:41 pm EDT

Tonight my husband and I went into Petsmart to purchase some items. While we were there there was a training class going on. We own two Pitbulls that are both CGC Certified and very well tempered..While we were standing right in front of this woman and her whole class (looking at leashes), she decided to tell the class how bad Pitbulls were and that they were all mean dogs..how she almost had her "face ripped off" by one and so didnt her mother..She told her class to stay away from them all. My husband and I did all we coould to walk away and not cause a scene. It is people like her that give these dogs a bad reputation and it is not fair. After the class got out, most people in the store were terrified of my dogs and made it obvious that we were bothering them. I have never felt so uncomfortable in a store in my life. If Petsmart values there customers I suggest that they respect them and stop feeding customers wrong information about specific breeds that they obviously know nothing about.

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Rebecca432
Atlanta, US
Aug 20, 2009 11:35 am EDT

I agree with you. That's just ridiculous. All Pit Bulls are not mean. It all depends on how they're raised. I'm sick of the stereotyping and rules against them.

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1:31 pm EDT
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PetSmart dog grooming

We recently took our Yorkie to have her groomed at the Petsmart in West Hills, CA., (after a period of time had elapsed since the last injury to my dog).

We always buy our supplies from this Petsmart and had taken her for grooming about a year ago. At that time, we received a call from them that she had been rushed to the vet and needed four stitches to close a wound under her front leg. While they where quick to pay the bill (at their vet) we never received any apologies and no longer took her there for grooming. Over the next year we tryed to find a new groomer and where not satisfied for several reasons.in addition she now required extra care as she would shake and pant everytime. She did not do this before the stitches.

Recently we decided to try the same Petsmart as we still buy all our products there for two dogs and two parrots. When my wife dropped off the dog she was greeted by rudeness and unprofessionalism but decided to leave her there with specific care instructions. We received a call about 4 hours later that they where taking my dog to the vet and that she was bleeding bad from a dew claw that they had cut too short. The vet (Banfield) was rude and more tentitive to Petsmarts needs (the bill) than ours.

My dog received two stitches in the pad of her foot and was sent home. No apology from Petsmart. We where told to bring her back in a couple of days to have the stitches removed. When we went back to have the stitches removed, Banfield told us she needed to keep them in for another week and that she had been licking them when we weren, t looking. She would need a collar to keep her from licking the wound. They tried to charge me for the collar and eventually gave me one that weighed more than she did. She is only four pounds and is rarely out of our site. She never has ever licked the stitches. I don't think there was anyone there that day to take out the stitches so they made this excuse.

I called the main offices and was told I would hear from someone in a couple of days to discuss this matter and get approval to take her to my own vet. That was ten days ago and I have yet to hear from them.

DO NOT TAKE YOUR PET TO PETSMART! This is not a frivolous complaint.

If you would like to contact me with more info I can be reached a [protected]@socal. rr.com

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Manicinsanity
Westchester, US
May 23, 2010 10:32 pm EDT

I am so sorry to hear this... I am a groomer at PetSmart (I just found this site and decided to see complaints about the company I'm working for) and I completely understand where you are coming from. I'm not just a groomer who paid for my own training elsewhere from the company, I'm also and animal welfare activist and besides regular doggie clients at my job I also groom/trim nails on the rescues and many dogs who've had horrible grooming experiences whether with this company or others. It really pisses me off reading stories like yours (not because of you, but because of what happened) because these things are so easily avoidable, injuries to animals are rare if you just take safety precautions! The worst I've ever done is quick a dog's nail by accident (which the sight of dog blood makes me sick to the stomach so it's rare and I explain to the owner, apologize profusely and give them a baggie of kwik stop in case it starts). Even with something so small as that I MONITOR the pet to make sure nothing is serious! This is why I don't understand why other groomers don't and I can't stand the attitude of many PetSmart "pet stylists." You are bringing your baby, your furry child to them and yes, dogs can be difficult at times, it's not an easy job but there is never an excuse to have a dog that injured and to be rude! My dogs mean the world to me and I've had bad experiences with vets before so I understand the frustration and anger.

Again I am so sorry to hear this and I hope your yorkie is feeling a lot better and I hope you don't lose faith in all of us groomers out there!

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5:29 pm EDT
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PetSmart totally incompetent grooming

We have used this store for all our pet products, needs and veterinary services since acquiring Maggie four years. We love the store and employees, but love our dog more. What we experienced at that store today has us terribly upset.

Words cannot describe what we saw when they brought Maggie out. She had been sheared down to the skin on her sides – one side much worse that the other.in fact, the shears had abraded the skin in one place.in addition, the area under her neck was gapped and sheared down to the bare skin. She will not be able to wear her collar for several days. The characteristic Westie cut was all but gone, particularly around her head and face. See the attached pictures.

We were not charged for the grooming fiasco done by a completely incompetent person. We were told the groomer was an intern. Well, in my opinion she has utterly failed as a groomer. I cannot understand how, in good conscience, the grooming school can put her in a store with skills so poorly developed. A child could do a better job.

The online PETSMART Grooming advertisement states that, “caring professionals... are available to ensure your pet is happy, healthy and looks great.” An intern is not a professional and our dog looks awful and will be so for weeks.

Our friends, neighbors, and others we meet will ask what happened to our dog. With much embarrassment I must tell them she was “groomed” at PETSMART.

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blame
boston, US
Aug 10, 2009 12:34 am EDT

#1 petsmart grooming doesn't have any interns. There's no such thing. I've worked with the company for years, trust me I'd know.

#2 I'm usually an advocate for petsmart, but that is just terrible. Your groomer was horribly underskilled.

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puppal
Columbus, US
Aug 04, 2009 11:20 am EDT

I'm surprised that no one at the store heard the dog yelping in pain while being groomed. Wasn't there anyone in there besides the intern? Interns should always be supervised, so there shoudl have been someone nearby who should have stepped in when they saw what was going on. PetSmart is definitely responsible.

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islilme23
Pearland, US
Aug 02, 2009 2:42 am EDT

That is absolutely and unbelievably horrifying. I'm a groomer at petsmart. As an intern you can't go through the academy with such poor skills. That is sickening. In order to get such clipper burn, the blade would be scorching hot or pressed so hard into the skin or both, which would be so extremely painful an ordeal to go through. You should go after them atleast to stop that intern from touching another dog. My heart goes out to Maggie! Not all us groomer are bad...but poor little Maggie just found a horrible one.

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nena02m
Chicago Heights, US
Aug 01, 2009 1:10 pm EDT

I've always use Petsmart and Banfield Pet Hospital. There always have done a good job in the grooming with my puppy. But those pictures are very very bad, Poor Maggie! I don't think petsmart is the problem the problem are some of the employee's, Some of them don't give a ### about our pets. They should start supervising them and fire them if they are not doing what they supposed to do.

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puppal
Columbus, US
Aug 01, 2009 9:25 am EDT

How's your dog doing?

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lk11
, US
Jul 19, 2009 12:52 am EDT

I used to work at petsmart nad we would always get complaints kida like this that we stupid and it was just the owner over reacting, but after seeing the pics of ur poor baby u should do something about this groomer. saying the groomer in an intern means she just finished grooming school. this person does not give a ### about the pets they groom. THIS is the reason i quit petsmart, I was sick and tiered of working with people everyday that dont take their job seriously, and dont realize these r living animals that they r grooming.

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puppal
Columbus, US
Jul 15, 2009 11:01 am EDT

Poor doggie!

I see a lot of complaints about various PetSmarts here. Makes me think the cheap option is not the way to go. Even if an intern groomed your dog, there should have been a supervisor who was making sure things went safely.

Will they pay for any vet fees you have as a result of this?

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FanseePanths
Absarokee, US
Jul 13, 2009 2:33 pm EDT

This has also happened to my dog. Petsmart claimed that my dog was not cooperating and would struggle, but when I sat there for an hour while they began the grooming, she never moved once. She is skiddish and just stood with her tail down. Before the grooming, We asked to talk to the person who was going to cut our dogs hair and told her that she had arthitis and to not shave the fur short... 2 1/2 hours later and my dog is covered in razor burn and wouldnt even eat. We filed a compliant to Petsmart Corpate office and they were extremely sorry about this mishap. Of course, a Sorry didnt make my dog better.

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pen2guin3
Youngstown, US
Jul 12, 2009 11:07 pm EDT

I've been looking at your pictures for at least 10 minutes now and still can't believe it. Pissed off is a understatement! Here's what you should do (Because I definitely would...) Send those pictures and a rather nasty letter to Pet Smart headquarters requesting some kind of compensation (even though you didn't pay for that inexcusable butchering of your Westie...God - little lone the physical and mental torment Maggie had and probably will continue to have). If Pet Smart's corp. headquarters contact you saying any compensation is "Out Of The Question" inform them that you're going to the media with A.) Their decision not to compensate you in any way possible B.) Those dreadful pictures of animal abuse ... yes I said animal abuse ----- look at the pictures. Trust me - Pet Smart doesn't want this kind of bad publicity at all. Plus the fact animal lovers with out of doubt will be outraged over this animal abuse! Good luck and here is my email address because I'll be the first in line to back up Maggie and you...! blangenheim@neo.rr.com

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csriley28
Flowery Branch, US
Jul 12, 2009 9:32 pm EDT

Damn...I feel so bad for your dog...Now Pet Smart should know not to get anymore interns.

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10:45 am EDT
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PetSmart awful everything

Went to Petsmart to pick up some more canned food for my pooch (Petco does not carry this brand) and some Frontline flea product with the arrival of Spring in mind. Our Petsmart has a Banfield Vet in the back of the store, this is where I found the Frontline hanging on a tabletop circular rack marked "Display Only". My thought, "ugh! making this more difficult for me to buy product", told the girl behind the counter what I needed and this Ordeal Began;

Asked to pay for it there, not at the front of the store with the rest of my purchases, give my personal info (name, add, phone...) when I responded I did not want to be on any more lists, was told it was to print an invoice... (grumble grumble) I pulled out my debit/credit card when she told me the price (knew it was higher by about $5, than my own vets, but I was already there), ran my card as debit, then her phone rang and she was otherwise occupied for the next several minutes occasionally using a condescending tone to the caller, as I stood there waiting for my receipt and product. Yep, this annoyed me - she hung up and announced that my debit card didn't go through and it was because I chose debit and not the credit option. "HUH?!" I was told I needed to swipe it again and use credit option.

I just wanted to run in to the store and quickly pick up these two things, (fast paced, here in California). Now I am encountering nonsense (in my opinion) and inconvenient delays. Yes, I told her this and left the Banfield counter without flea product hearing her echo "have a nice day' in a sarcastic tone.

At the front of the store, as I paid for the dog food debit card worked fine! I did tell the employee. May be last visit to Petsmart and definitely to a Bandfield.

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Xed
, US
Dec 10, 2009 3:35 pm EST

When you go into a Walmart with a McDonalds, do you expect to get your food and pay at the Walmart registers?

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guardianfyre
Barnhart, US
Aug 28, 2009 6:25 pm EDT

I'm with everyone else when it comes to telling you that Banfield isn't owned by PetSmart. They are in a partnership.

I do have another thing to point out. Banfield is a veterinary office. The staff are told to answer the phone even when they are with a customer in case it is an emergency. While she should have asked the person to hold once she had made sure that it wasn't an emergency, she might also have been waiting for their computer (which, believe me, are usually very slow) to try and process your debit.

The "condescending" tone she used is usually referred to as a professional tone. People who call into a doctor's office tend to expect the person answering the phone to be educated. The professional tone of voice reassures them of this, and allows the said professional to ask the necessary questions and generally cut out any hemming and hawing that the person at the other end of the line might do.

The reason that the flea medication on the rack is "Display Only" is due to theft. Top thing stolen from PetSmart stores: medications (dog, cat, avian, small animal, reptile, fish). Of course, leather collars would probably top the list, but PetSmart locks the most expensive of these up, so collars are down the list a bit.

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CrimsonTear009
Davenport, US
Jul 24, 2009 6:12 pm EDT

you are a pathetic, flustered little person aren't you? In my opinion you need to grow up, simple as that, grow the heck up and stop making everything seem bigger than it is; Oh one last thing, everyone isn't out to get you, you are not TOP on everyone's list if something comes up you have to wait LIKE EVERYONE ELSE.
Its people like you that deserve hard times ALL THE TIME.

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MonicaP
Louisville, US
Jul 17, 2009 3:39 pm EDT

Really trying to gripe about anything aren't you? Did you ever think that some of this could have been avoided if you were not in such a hurry? Banifeild rents a space from Petsmart and things they sell get rung up there and Petsmart merchandise gets wrung up up front. You probably did swipe your card wrong and maybe all they can accept is credit and not debit. If you had asked questions nicely before exploding and storming out of the store like a 3 year old having a hissy fit, you may have been able to work this out. I am sure your friends and family agreed with you so you would not explode at them.

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shepmom
, US
Jul 14, 2009 1:06 pm EDT

Banfield is not a part of PetsMart. It is a veterinary service within the store. Their check out or products are not connected to PetsMart. Honestly I surprised that they would sell you veterinary only products seeing that you are not a client. Most vets office's wouldn't.

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groomer
, US
Jul 12, 2009 9:55 pm EDT

God Bless those that have to deal with people that think the world revolves around them! The Banfield employee did nothing wrong and did not deserve your attitude. She is required to answer the phones while wating on others and you may just have to wait a little! Perhaps when you scanned the card it didn't read it properly. None of this is her fault- and things happen and geez! How petty can one get? I would imagine if you are that intolerant of things not going your way all the time, you will soon run out of stores to shop in! It's life! Get over it!

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12:02 pm EDT
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PetSmart groomers abuse the dogs

The groomers are abusive towards your dog and your better off asking someone you know to give you a helping hand at home and groom your dog yourself trust me if I could turn back time I would have never of brought my dog to get groomed at Petsmart in Holmdel new jersey yesterday July 4, 2009 P. S. spread the word about those animal abusers at Petsmart in Holmdel new jersey they seriously need to take another look at the groomers who are employed at this store location!

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graphicmajor414
Pensacola, US
Aug 12, 2009 7:53 pm EDT

Please be more specific. What led you to believe that your dog had been mistreated?

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11:40 am EDT
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PetSmart dog abuse

I brought my 8 month old puppy to get groomed and they told me to leave and come back in 3 hours I didnt leave I shopped around the store and occassionally looked in the window to check up on my dog the groomer was new and she looked like she was having a bad day from a distance I seen her jestering to the other employees and pointing at me complaining I was still waiting around for my dog at times I seen her hand crushing the back of my pomeranians neck but couldnt be exactly sure because she made I and my 7 yr. old daughter feel uncomfortable wathing in the window when my dog was ready to go home he was screaming in pain and pulled me out of the store that evening the back of his neck was all swollen and bruised. I will groom my dog myself from here on out. # PETSMART!

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...Wtheck!!!!!
, US
Nov 30, 2010 5:47 pm EST

This company is absolutely rediculous! I also would like to think the people on here for helping me get all the information to actually contact this company. In previous months I had even gone to an FYE store to figure it out and they had no idea what was even going on. It had stopped somehow for a month and I was thankful, and then these past 2 months it has came back. I have spoken to 2 different supervisors at the toll free number and I have never been so aggravated with a company before in my life. And to top it off their customer service reps were extremely rude when speaking to me! I hope you all figure out this also.

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WeNeedPeace
Orlando, US
Nov 30, 2010 5:43 pm EST

Oh and by the way these horror stories are people here about are all over the place not just from one store! Some people are real hard to please. But theres complaints at all big named stores, and even small ones too, these ma, n pa pet stores dont have all the rules the big corps do, such as cleaning bades after each pet, they may use a kennel dryer on a dog that it not supposed to be kennel dried. and then you would you go to if there isn't a manager on duty. At big corporations theres always a manager.

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WeNeedPeace
Orlando, US
Nov 30, 2010 5:32 pm EST

It's NOT the stores fault. It never is. They hire employee's based on knowledge and skill. Also they take a test at the beginning to see if the person is stable, " a psychology assessment". If they have experiance, they get the possition as a professional pet stylist if they pass. So the hired people, grooming these dogs would be at fault, if they dont follow POLICY. Every CORP. has policies! And if you do not follow them you get FIRED! So how is this petsmarts or petcos Fault?! It's not. If an incident happens, you would get a mnger and call corprate to make sure your heard. They will always be nice and work with you. If you don't want a spciffic groomer, watch and see how the stylits groom other dogs. Stand a little far from the window though- so the animals dont get excited. You wouldn't want someone enterupting you at work right?. Then just pick another groomer, there are good people and employee's. They do a great job!

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Oh You Dirty Dawg Grooming with LOVE
Monroe Township, US
Nov 29, 2010 7:04 pm EST

I am a very loving, gentle, and compassionate doggie groomer in Monroe Township, NJ, who does ONE APPOINTMENT AT A TIME - I have heard the most horrible things about both Petsmart and Petco's groomers. I even tell my new customers..."Even if you never use my services again - ALWAYS use a private groomer".
I've had a lot of former Petsmart/Petco grooming customers complain of injury and abuse. YOU CANNOT EXPECT PERSONAL ATTENTION AND SERVICE FROM AN ASSEMBLY LINE! These are your BABIES - don't ever take chances, and trust your gut feelings...ALWAYS!

Sandra
Oh You Dirty Dawg Grooming with LOVE!
[protected]

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Rameses
Wilson, US
Nov 14, 2009 6:02 pm EST

My little Yorkie had a grooming appt at 12:30 today and nobody called us to say he was ready. I was so mad that I sent my husband to pick him up b/c they really didn't want to be seeing me as pissed off as I was. THEN! My husband called me from Petsmart to tell me they had not done a thing to him! It's now 6:00 and my baby has not been groomed! Talk about LIVID! I don't think I have ever been so mad in my entire life. Petsmart is grooming my child as we speak while my hubby waits and it's free. But guess what!?!?!? that's not enough! I want to know how something like this can even happen?!?!?! My dog has been neglected for the past 5 hours! They all better be glad I wasn't there, b/c I'd probably be spending the night in jail! I called the manager who said that the issue would be dealt with so that this type of thing doesn't happen again to anyone. He said that he has no idea how something like this happened b/c they have checks and balances in place for this very reason. I really don't know what to do. There is nothing that they can do or say to make this any better! I'm just ready for my hubby bring my baby home to me!

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9minutes
555 Newman Heights, US
Nov 06, 2009 7:23 pm EST

POODLE:

It is rare but that can happen. I know it does seem strange but, when the nails are cut right up to the vein (quick) in the nail there can be just a thin enough layer that when that thin layer gently scraps on the concrete or asphalt, it can start bleeding. They probably cut the nail just a LITTLE bit too short. (If the nails are black it is impossible to see where the vein ends in the nail). And it isn't the worst thing to happen in the long run anyway. Because the vein will naturally receed so the next time the nail can be cut just as short with OUT bleeding ( without quicking the vein at all). When a dogs nails grow and grow and grow very long without getting cut for a long period of time vets will actually have to cut the nail short themselves (causing the nail to bleed) and cauterize it at the hospital. The substance they used was probably styptic powder (Kwik Stop). Which is commonly used on dogs, cats, and parrots. I keep a container at home just in case. =) Anyway, don't take my word for it. There is plenty of information out there in the library or the internet.

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petsmart groomer
daly city, US
Oct 08, 2009 5:01 am EDT

I use to work for PetSmart as a groomer and have witnessed dog abuse. A fellow employee was seen punching a dog in the face three times. Statements were given to management and the employee was issued a "final" which means that if he hits another dog he will be fired. The alleged dog abuser still works there but I do not. My resignation was put in shortly after we found out that he would still be employed as a PetSmart groomer.

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Breeze650
Winchester, US
Sep 16, 2009 7:01 pm EDT

I took my dog Stanley in for his nails to be clipped. Explained to the groomer that he was scared of it and she assured me that she understood and would take good care of him, and to go ahead and pay while they got started. Well, when I came back she was yelling at my dog but quickly changed her attitude when she saw me there. Afterwards, I noticed Stanley had trouble getting into the truck but attributed it to the fresh nail trim. As the night and next day progressed, we noticed he was in pain and favoring his left rear leg. Took him to the vet, which petsmart did agree to pay, and it turns out she broke his left rear leg! Petsmart is paying the vet bills, but I think we should be compensated more than that for the pain he is going through. He is my best buddy and loves riding with me in the truck, but now cant do it unless I pick him up and put him in it. Unfortunately I cant find any lawyers who will take the case because he is just a dog, not a human. I got news for these lawyers, he is much more than "just a dog"! He is my best friend and my riding buddy...

Anyone know of any lawyers in west virginia or virginia that takes animal cases?

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poodle
Fayetteville, US
Aug 22, 2009 11:47 pm EDT

When we picked up our female standard poodle from Petsmart grooming salon in Fayetteville, NC this afternoon 22 August 09, I was horrified ! Almost all her nails are bleeding! I went back in the grooming salon and told the lady that groomed her that her nails are bleeding and that she had cut it very short, she took my poor poodle and applied some stuff in her nails and then told me that the nails is pressing in the concrete as the dog walk thats why it bleeds. What an excuse! Jeez ...I felt so bad for my dog, , , and we just left since she cant stand this lady touching her anymore.

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DirtyHippieFeet
Tigard, US
Aug 17, 2009 3:07 pm EDT

It is a REALLY big deal to accuse someone of dog abuse. I highly doubt the groomer was abusing your dog. And if you and your child were standing in front of the window gawking at the groomer, it most likely made her very uncomfortable. We are not a circus show. We don't get paid enough to deal with you making faces at your dog, freaking them out. And in addition, puppies are generally very difficult to groom. They are not exposed and if you baby your puppy, which I'm sure you do, they assume they can get away with everything. So they scream and wiggle, even bite, because they don't know what's going on and they think they can get it to stop. Go ahead and try to groom your own puppy, you will soon discover that it is extremely difficult.

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PetSmart temp. of store

The temperature of the store (#400 shops at Stroud, Stroudsburg PA 18360), grooming salon was over 85 degrees and completely unacceptable! I ask to speak to a manager they got a man named Mike for me and he told me "there has never been a problem, I keep my house at 74 and my dogs back there now so I don't know what to tell you." He was rude and completely unprofessional. I left with my three dogs right then and there and told him I would be getting in touch with Corporate, and he told me "to go ahead all that will happen is the store will get a write up and nothing will change!" I don't think this is the response a customer should get when he or she is making a complaint or showing concern for the animals or the petsmart workers. The kind of attitude and response that I was given was unbelievable. I will be going to HR with this problem. Mike was right I called corporate and still have not received a phone call back, so my next step will be HR! After this experience I do NOT believe that petsmart cares about the animals in it's care nor their employees and certainly not their customers.

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ptsmrtgrmr
phx, US
Aug 24, 2010 2:27 am EDT

in fact the ambient air temperature controls are in colorado, not arizona. our az salons get hot too. salons generate a lot of heat and when you have dryers, hot water, 5 plus groomers, 2+ bathers, and a combined 10 to 20+ dogs in those fishbowls, yeah... it gets HOT! but agree when it reaches temperatures of 85 tell your ceo or mod to call the a/c hotline.

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AllstateCrash
, US
Jul 09, 2010 4:19 pm EDT

'groomer' is a Petco employee (a sociopath, in fact) who is going on here to try and make PetSmart look bad. She/he/it should try cleaning up her/his/its own store before criticizing anyone else's. Also, there are far more complaints about Petco than PetSmart and PetSmart wasn't just sued (again...June 2010) and found guilty of extreme cruelty to animals.

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7001
Troy, US
Apr 25, 2010 7:15 pm EDT
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HR for most companies are Private and outsiders cannot just call and say fire this person it hearsay. It will not hold up. First off if it was that hot the employees would be sweeting their butts of and would complain enough it would change. I think two things are going on here, 1. You are having hot flashes, or 2 the humidity is making it feel hotter than it really is. My other guess is your mad at another issue and they don't want you to come back, it could be because your asking for more than what they are providing. Kinda like paying for one scoop of ice cream and demanding 1 and a half scoops.

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lk11
, US
Jul 19, 2009 12:41 am EDT

I used to work at petsmart and them temp in there during summer is out of control. the groomers are sweating and its so hard to do ur job when its like that. managers and corparate do not give a ### about the grooming salon . its all about the money they can make and the money they can save by letting things like this go...

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MonicaP
Louisville, US
Jul 17, 2009 4:05 pm EDT

The ac is actually controlled by the headquarters in Arizona, and they will not think it is hot anywhere until it is like 115 degrees because they are in Arizona.

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groomer
, US
Jun 18, 2009 11:35 pm EDT

Last year PS decided to go "green" which translates to me, saving the corp money on a/c. The salon I worked in was very uncomfortable. I told the store mgr that not only it is uncomfortable for the dogs, it makes the groomers impatient and cranky (which in turn makes the dogs difficult and thus a viscious cycle ensues, making the entire grooming experience bad for your dog and the groomers) and heats up our equipment. Corp had the managers running around taking readings of the temps and humidity in every part of the store. This battle went on all summer and nothing much was ever accomplished. All I can think of is that the store mgr in Stroudsburg was being honest with you- that corp will not pay any attention to your complaint. Fighting with corp is like beating your head on a brick wall. We had to shut off all the dryers when the temp in the back area got to 85. Problem is, it may be 75 degrees but with the tremendous amount of humidity, it feels like 100 degrees.
Complain repeatedly until you get some response and don't stop until the problem is addressed in a positive manner.

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PetSmart grooming hurt my dog!

I went to this petsmart location on June 10, 2009 at approximately 1:30pm. I took my dog Milo in to get his ears cleaned and his teeth brushed. I was told there was a little bit of a wait since I had no appointment. I went to a shop next door for ten minutes to give them time enough to do the items I paid for. When I returned to get my dog his eyes were bloodshot red, he was whimpering, had his tail between his legs and looked petrified. They hand him to me and his paw is gushing blood. I ask frantically what happened to my dog? No response, they rush him over to Banfield (the instore vet) and I am told we will have to wait while the doctor is out on lunch and the other doctor is in surgery. I ask several times what happened to my dog. I get a bunch of 'we don't know"answers and am told to take a seat and wait. I ask for the manager due to my dissatisfaction and he does not provide an"I'm sorry"or any sort of empathy but does provide me with a"we don't handle Banfield, they are not part of Petsmart". I remind him that they are part of Petsmart because they are in the store and that I still need an answer as to why Petsmart hurt my dog in the grooming department. He gets aggrivated and provides no answer. He then proceeds to keep"looking busy"each time he walks by as I wait for them to tell me what's going on with my dog. I am there until a little after 3pm. Around 3pm the manager *again the same person* Eugene was his name, comes to me and ask me if I want a drink of water. I advise him no I want to know what's going on with my dog and how can my dog get hurt like this when his paws were not touched. He then proceeds to tell me he thinks my dog hurt himself. I am then told my dog was in a kennel yet in ten minutes there would have been no reason for him to be in a kennel. I was not shown the supposed kennel that supposedly hurt my precious Milo and when I kept asking the same questions over and over Eugene proceeded to tell me he would kick me out of his store if I kept talking about it loudly. I was not raising my voice but was speaking at a normal volume but other customers could hear me I'm sure. Eugene told me three times he would kick me out of his store because I kept talking about it in earshot of other customers. I advised him I wanted an answer and when my answer was provided I'd stop asking, but that I realize the reason he didn't want me talking about it is because other customers may hear. He stormed off and then proceeded to call the cops on ME, telling them I was cursing him * (which I was not)* and they tried to arrest me for"disturbing the peace" as I was merely sitting there waiting for the doctor to finally come out. As the doctor was explaining the prescription pain killers and antibiotics he would have to take that's when Eugene made sure that the cops came over to harass me. I did nothing wrong but sat there and asked what was going on with my dog. I didn't curse anyone, or do anything wrong but cry and be upset that my dog was injured. I am boycotting this petsmart and all of my friends are as well. I would encourage anyone that is near this petsmart to never take your dog to the grooming department. The doctor at Banfield Dr. Flowers, she stated that she gets quite a few injured puppies/dogs, etc from the grooming department due to their negligence. I have also spoken with several old employees, as well as customers that have gone to this petsmart store and they have similar stories and similar issues with them. This is an ongoing problem that needs to stop!

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Update by Kelly
Jun 16, 2009 1:12 pm EDT

ps: to the person that decided this is a good forum to bash a pet owner, get a life. I am posting my complaint so that others do not have hurt dogs by a petsmart that couldn't care less for pets. I left the premises to walk next door and get my dog a dog toy and get a bottle of water. I was gone long enough for them to do the procedure and upon my return the dog would be finished. It's teeth and ears, doesn't take half an hour so don't hound me about not having an appointment, plus there were 8 staff people and only two dogs there at the time I took him by so seriously get over yourself. I never asked anyone to "babysit" my dog, I asked for a service to be performed. There was no reason to put my dog in a kennel because they had plenty of technicians around to get the job done. I went next door because they specifically told me it would take 10 minutes to get the procedure done.
I have put my dog in harms way and never would. I've been to this petsmart before and never had a problem but now their staff is no good and animals are getting hurt.

My dog is NOT a pug and the paw was gushing blood which is why he was rushed over to Banfield by the grooming department, so seriously you need to read my post instead of "interpreting" my post.
Dogs hurt just like any other animal does, just as humans hurt when they are mistreated. There is absolutely no reason why any place should harm an animal in any way shape or form. My dog was in pain, I had every reason to be crying and be upset. You are insensitive. It's people like you that as a "groomer" don't get it that you can't just treat people and animals however you want.
If you were a groomer you'd have compassion for an animal and not see it as a $ towards paying your bills. It's sad that you have this urge to go off on me instead of having compassion for a dog that got hurt. Maybe you are in the wrong profession.

This post was for a complaint towards a store, not for someone who has nothing better to do than to get on the internet and bash others to complain about the person posting.

I am using my free speech right to inform others about my experience so that no one else gets hurt in the process and am glad there are websites like this where I can lodge a complaint and let others know about a business that does people wrong.

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ptsmrtgrmr
phx, US
Aug 24, 2010 1:41 am EDT

yes i groom at petsmart and i myself in the 5 years i have been grooming have also injured a few pets. always it was an accident. but i have also seen customers treated in such poor taste as this story here. i have also seen customers react in a manner that is unreasonable.

just be vigilent over your dog until you meet a groomer that you can trust. dont let anyone ever tell you that a quicked nail is necessary or unpainful (as i have heard groomers say). quicked nails can also be in part the owners negligence. bring your dog in more often. pay a little extra for grinding. teach yourself to do these things for your own dog. you will save money and learn what it is like to make a mistake i feel bad when i quick a dog but sometimes it just happens.

needless to say, "petsmart where pets are family", i would never treat my family the way some petsmart employees ie...groomers and management; treat the dogs that go through their care.

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Joann12305
Iva , US
May 04, 2010 4:17 pm EDT

I actually do groom dogs. It sounds almost like the puppy got its foot caught in a kennel grate and not a quicked nail. I know that you can put a towel in the kennel to keep the dogs foot from getting injured and yes I have nicked dogs before but that doesn't mean that you should be this insensitive about the situation. I believe that the dogs pain and discomfort should be taken into account too. The employees should NEVER treat a customer the way you were treated. I believe that if you groom dogs you should love the animals and not just the money! I feel very sypathetic to the way you were treated and as a pet owner myself I believe I would have reacted the same way if no one was giving me any answers to why my dog needed a vet. I believe we need more caring pet owners like you and I am very sorry you were treated so badly

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raineydayrainbow8-0
Plattsburgh, US
Dec 06, 2009 10:49 pm EST

ok for starters I do work at a petsmart, and if you are doing this package with the ears and teeth it doesn't take any ten minutes, more like two. We are very often so busy that we can't just sit with the dog, we usually give a few minutes and if after a few pages the owner doesn't show up we put them in a kennel. And even if that was the case, and the little guy got a broken nail or a split pad, there is no reason to treat a pet parent like she was treated. If something happened they should have tried to get the bleeding to stop and find where the bleeding came from. Lady I don't know what happened and I am really sorry you got treated that way.

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islilme23
Pearland, US
Aug 02, 2009 3:14 am EDT

Wow...this is a heated argument. I've been in both shoes myself. I'm a groomer and understand that accidents do happen. But this owner wasn't even told what happened to Milo. Wouldn't you feel angry if you pick up your dog and you see blood and no one is telling you what happened? Yes...I would get loud and have in the past. Then I became a groomer. Knowing that kind of anguish and being put in that position before...I always explain to my customers what happens. And if I don't know then you know what I say. I DON'T KNOW! There are times when incidents do happen when we're not looking. Granted...if he overeacted...it never helps the situation...but be sympathetic of the situation. All the owner needed was an answer and an apology. He never got that. He was only left wondering what happened. Milo obviously got hurt. A quicked nail is STILL painful. Small injuries may be insignificant to you...but not to Milo and his parents.

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nightmareowner
Malvern, US
Jul 15, 2009 1:49 pm EDT

For all of you! If you have a complaint about a business you need to contact the Better Business Bureau in your state and file a real complaint! Posting on the internet might get you noticed, but it doesn't do anything to stop the issue.

As for groomer...YES, I am the nut job of a pet owner and if my dog was treated like she said her dog was, someone would be bleeding...and it wouldn't be me. Dogs do hurt just like you do...want me to cut YOUR nails?

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groomer
, US
Jun 17, 2009 11:18 pm EDT

Thank you "me" whoever you are! and to Kelly- don't even try to pull this one:
"If you were a groomer you'd have compassion for an animal and not see it as a $ towards paying your bills. It's sad that you have this urge to go off on me instead of having compassion for a dog that got hurt. Maybe you are in the wrong profession. "
I am a groomer and a manager and have also been in pet rescue for over 30 years. I have more compassion in my pinkie than most people have in their entire body. I feel very bad for any animal that gets any type of injury. It's the hysterical, over reacting owners that carry on like a 2 yr old that irk me. You remind me of a owner I had a few weeks ago. She insisted I cut the dogs nails. I told her 3 times they were already short and should not be trimmed yet. She continued to insist and I attempted to just tip the nails to make her happy. Lo and behold, the 2nd nail bled a little. I applied quick-stop, sent her home with some and told her the pavement may cause the nail to bleed again. She went home, became hysterical when the nail bled again, called and flipped out, then took her dog to the vet, who simply applied Quick-stop and sent her home. She came in with her vet bill and insisted that she be reimbursed and wanted the groom free. She was loud and obnoxious and made sure other customers heard her. This is what you sound like to me.
And as for not grooming to pay the bills? WTH? I am not a volunteer to make your dog pretty and clean and healthy! I volunteer for rescue. If you don't want to pay for the services, then get a stuffed animal.
I am glad you won't be back to PetSmart and I hope the groomers there know the surrounding salons so they can warn them of the crazy customer and to beware!
Get over myself? LOL You, lady, need to get over YOURSELF!

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*ME*
St. Louis, US
Jun 17, 2009 10:40 am EDT

Yea lady...Your a nut job. Lol. First off we care very much about the pets that come in. Its the fact that accidents happen & thats no matter where you go. And most the complaints we deal with are pathetic because the owners are just after some kind of discount. You will NEVER find a grooming salon that hasnt cut or quicked a dog.

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groomer
, US
Jun 16, 2009 1:35 am EDT

OMG you sound like an hysterical pet owner. I doubt you were sitting and quietly asking what happened to your dog. If you left the premises while the teeth and ears were being done, then the dog had to go in a kennel so the groomers and bathers could get back to the dogs that had appointments and needed to get done. Some dogs will dig at the cage doors and cause nails to be broken and bleed. I have a pretty good feeling that is the case since no one could say what happened. Next time- no matter where you go, stay put and take your dog out when it is done. Groomers are not paid to sit and babysit the dog while you shop.
A bleeding nail is hardy something to cry about and seldom do they "gush". Judging by your dog's name, I would guess he may be a pug? Pugs eyes bug out all the time and they tend to be high strung. I think you are really embellishing this story.
As a groomer, I dread dealing with pet owners like you. We deal with multiple dogs every day and some are neurotic like their owners. We do the best we can but when someone gets hysterical over something small like a bleeding nail, we hope they never come back.

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realist
Meridian, US
Jun 16, 2009 12:58 am EDT

I am sorry that this happened to you. It sounds like your town has a bad petsmart and a bad groomer. But I do want to say that I go to my local petsmart and groomer and I have not had a bad experience. They are very careful with my tiny 5 pound pom, especailly when it comes to her nail trims since she had a broken leg when she was a puppy and now has a plate in her leg. Again I am sorry this happened to you at your petsmart, sounds like they need new groomers and management, can you tell us the state and location of this petsmart to ensure that people know exactally where this issue is?
Did Petsmart pay for your vet bills?

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PetSmart grooming

Two weeks ago, I took my Yorkshire Terrier into be groomed. When I picked him up I noticed a puncture wound on his stomach. I asked the groomer what had happened because the wound was new. The groomer said the wound had been there. The manager was called. I took my dog Ozker over to Banfield to be looked at. (Banfield vet clinic is located within Petsmart.) Ozker ended up needing stitches for the deep puncture wound. I am angry because the groomer at Petsmart knew he wounded my dog (how could he not - the wound was fresh, Ozker had to have cried when he was punctured.) I am also angry because my dog sat in a kennel waiting to be picked up when he clearly needed medical attention. The groomer showed no concern or remorse for hurting my dog. Petsmart did reinburse me for the grooming and covered the Banfield expenses. They were not able to provide me with a copy of the incident report. I called the Petsmart Corporate office to file a complaint on the Negligence of the groomer, and it has been six days-they still have not contacted me back. I took Ozker in to have the stitches removed, and the groomer who cut my dog was still working. Does Petsmart really care about animals? Henderson, Nevada Nestor Garcia (groomer)

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Dimarlo
Sayreville, US
Jul 02, 2009 7:20 pm EDT

It sounds like the groomer knew it, and the incident has been covered up. I would find another place. I wouldn't take the chance that person would ever touch my dog again.

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PetSmart overall service

Our family used to take our two Wire Fox Terriers two this Petsmart bi-weekly. We were usually treated with excellent customer service and our dogs were always cut very well. We have always been told our dogs behaved nicely. Except on occasion with Barkley, this was expected. He can be aggressive at times, but it never seemed too serious.

However, today, a groomer we haven't had a lot of experience with, complained about both of our dogs. Saying they weren't being compliant and were causing several issues. We were surprised, because we have never had this happen with previous groomers, at least we were told. The issue was so serious that they had added a $6 handling charge to the bill. We were also told that the dogs have posed as a serious issue before and had even Yellow Carded Barkley. They said their records were lined with notes in the system and implied we should have expected this charge to have been added. This seemed very wrong, for this is the first time we have ever been informed of their "horrible behavior" and long record.

We told them that previous groomers had told us our dogs have behaved very well, and had only had occasional minor issues with Barkley. They then told us groomers would often "suck-up" to their patrons, so they won't hurt "their feelings". Well this is just pure dishonesty and unfair to the customers. I believe we should have the right to know how our dogs truly behaved. So we can be wary when about taking them to another appointment. For if we were informed of their bad behavior before we would have been prepared and content in paying this $6 fine.in addition, they were fully capable of informing us of a possible $6 dollar fine before we handed the dogs o them, since their records were so poor. She even had the nerve to ask us if our dogs had behavior problems even though their system very well told them they were such "horrible dogs".

If the groomers are reading this, I apologize for our dog’s poor behavior, however please don't tell us several visits later that are dogs are hard to handle and charge us for it. It's just unfair. I think the public has the right to know about this incident. Thank you.

Point and case, this PetsMart is very dishonest. Be wary when they tell you your dog is excellent, for it may be the exact opposite. We refused to pay the handling charge and we may never take our dogs to this PetsMart again.

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hera_hounds
Delaware, US
Apr 12, 2010 9:31 pm EDT
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I agree, it is very dishonest that the groomers did not tell you about your pets "misbehavior." I have been grooming for the company for 5 years now and always tell people about their pets behavior, to the "t". I have been bit several times and usually you jump around and squeal like an idiot for a few minutes, then have someone help you so the dog can be groomed without injuring anyone. i.e. the groomer or the dog. If it looks like that can't be done, then I call the pet parent and explain exactly what went on and why I can't finish the pet. However; unlike most groomers that I know, I do not just write the pet off after that. I tell them to bring their pet in just to get cookies and lovin's (no grooming done at that time) to make coming to the groomer a positive experience. My salon is all about positive experiences for these pets (and pet parents, though in my mind you come second to your babies, sorry), it's nice to see that from these post from other groomers we are not the only salon that feels that way, but it is sad that all Petsmarts across the country do not seem to have that same mindset.

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raineydayrainbow8-0
Plattsburgh, US
Dec 06, 2009 10:20 pm EST

I am a groomer for the company for almost a year now, and previous places for the last ten years. I can also add to the previous person that sometimes it wasn't bad enough to even mention. I also like to just say that sometimes I will just tell the owner of a misbaving dog that the next time if they misbehave I will add a charge. I really don't feel right adding something if the owner doesn't know about it. I do work with someone that is what you are describing, she actually had a client today that had lots of notes and he had no idea that there were problems with the feet cause he had been told the pup was great, and she just informed him that the groom may not get done because of the muzzle rule, as well as the age rule. I also feel that the lady before me that wrote the really long note is so right, we don't have the time to give with all that we are expected to do. We are receptionist, telemarketers, stockers, and on top of that we need to fill our schedules so we can keep our jobs. It is a great oppurtunity, but it isn't for everyone and sometimes, you have to really love it. I LOVE my job and I haven't ever been bit, and rarely have problems with dogs that I can't handle, I just cuddle up with them and they just calm down and I can finish...i see people being rough with dogs and it really upsets me and I just KNOW that if you just be paitent with them they tend to relax and let you do what needs to be done.

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Ogr8ys1
Cadyville, US
Dec 03, 2009 9:49 am EST

I'm sorry that you weren't informed that your pets had seemingly, by your account, misbehaved before. It is TRUE that most groomers do not mention a pet's poor behavior for a variety of reasons - most people view their pets as their children (think about how you'd feel if your child's behavior were criticized in public), groomers who do say things in a constructive way are often dismissed by owners, and lastly they don't want to risk their tip. AS A GROOMER OF 25 YRS. I know all of the above to be true. I see dogs who have been marked yellow in the computer although the owner has never been informed. My clients know when they own a "canine terrorist" and I explain why I charge more for their dog when they pick up - it's usually a lack or breakdown of communication between owners and groomers. Saying that, I do take the time to educate the pet parents how they can help their pets' behavior (which more often than not falls on deaf ears) and I remove extra charges when there's an improvement, or more often than not, when I know a pet parent has worked with little or no success with their pet. Something else people dealing with PetSmart have to realize is that the company expects their groomers to groom 2-3 dogs in 3 hrs., only allows us to muzzle a dog for 20 minutes for the entire day, weather or not the groom is completed, stock shelves in three aisles of retail and act as telemarketers to make appts. They don't allow time for dogs that need to be handled differently - some dogs just cannot handle the crowds in the windows, kids banging on the glass, and whipping through their grooming. Terriers are tough little dogs and can be nippy, sometimes it takes just a quieter atmosphere for quite a few dogs. That's why, after two horrible years with this company, I get to walk in tomorrow and resign.

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blame
boston, US
Aug 10, 2009 12:28 am EDT

I think you did have a groomer that hated his/her job. I've been a groomer for 3 years with the company, and I never suck up to customers. If I get bit, the pet parent will know about it. I agree with the comment above. I think you should ask for the groomer who you've had experience with, or better yet, ask the salon manager to groom your dogs. They will not sugar-coat things. There are groomers working within the company that will suck up because they fear losing their job if they don't be overly nice.

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islilme23
Pearland, US
Aug 02, 2009 2:52 am EDT

Personally, I think you had a groomer that doesn't like his/her job. No, not all dogs are the best, not all dogs stand like statues, and sometimes they may nip. If they didn't tell you about an issue before...that's because, chances are, there wasn't one until that groomer got ahold of them. Not to mention...alot of times dogs react to the groomers moods. I've been a groomer for 9 years. I've seen alot of moods from groomers change the outcome of the dog's behavior, because when these dogs are too much to handle for these amateurs, when I take them...the dogs are fine. Unfortunately...Barkley and the other baby were probably ruffed up a bit by that groomer, and they retaliated. I do believe you should take them to a person you trust or just request the groomer that was doing them with no problems. You're babies will be happier for it...not to mention you're peace of mind.

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9:25 pm EDT
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PetSmart no operating instructions incl. w/product

I purchased a dog harness. Upon opening packaging, I found no instructions on how to fasten harness. I attempted to puzzle it out, but had no success. I returned the next day to get the instruction pamphlet advertised on the package. I requested a copy of the instructions twice and this request was ignored. Instead, a clerk demonstrated the harnessing procedure with a stunt dog. I returned home to try it, but was unable to attach it properly. I returned to Petsmart a third time, bringing my dog and the harness. They attached it to the dog, but would not honor my third request for a set of instructions.
Poor customer service.

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AJ7
Pensacola, US
Aug 11, 2009 11:02 pm EDT

A lot of the harnesses are usually easy to figure out they should be self explanatory. Also, if after on assosciate SHOWED you on the dog how to put on the harness how would you expect to figure it out any better from instructions?

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rusty55
Johnson City, US
Jun 16, 2009 6:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you can't figure out how to harness a dog, you probably aren't fit to own one. And if you're so stubborn that you didn't LOOK online for the 100's of videos and images that inform you of the proper way to do this... well, I feel sorry for that animal. Suck it up, be a petparent, and don't blame it on someone else. And by the way, if the employee went as far as to show you on a stunt dog how it works, that's way more service than you'd receive at Target or WalMart... what a whiner.

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PetSmart overcharging. rudness. abusive comments. lack of intellect!

Sunday, May 17, 2009 we picked up our many dogs from the PetSmart Queen Creek, AZ hotel. Cashier 296982 was very, very abrupt and rude. She charged us for a full day x 3 dogs when we reminded her we were present before her at 11:30 a. m. and we shouldn't be charged the full day price. We asked her twice to return any of our provided unused dog food which amounted to approx. 8-10 cups. We were brought the wrong dog. They even tried to give us another dog’s leash. All of our dogs were vet checked before arrival. One of the dogs had rectal bleeding upon picking it up.
This has caused both of us extreme stress and would like this person fired immediately! We are both over 60 and don't require her extreme rudeness and abusive comments. She had an immense lack of intellect! Monitor your staff and please hire caring, kind, intellectual people!

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Update by Animal Task Force
May 19, 2009 3:41 pm EDT

That is awful! You would think with a staff that is working with animals that they would be kind and caring. They gave you the wrong dog? EKKKK! Don't they monitor incoming and outgoing dogs? I know that my dog is a large part of my family and if Petsmart gave her away our company attorney's would close them down!

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Sonya Bria
Gilbert, US
Aug 02, 2011 8:25 pm EDT

We've been taking our 2 dogs there since 2009 for long stays and short weekend stays, they have been nothing but courteous, kind, and loving to our pets. We had wonderful service last weekend for our Collie, and I just scheduled a last minute placement for this weekend. I would give them a try again, we have been very pleased.

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DarkHottie
, US
May 24, 2011 4:47 am EDT

Thank you so much for your post on ComplaintsBoard. I love this site and have been registered a long time. Thanks for saving me $$$ !

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sedonaskyz44
San Tan Valley, US
May 05, 2011 6:02 pm EDT

Our dogs have stayed there quite a few times, in fact, I am dropping our pug off tomorrow for some playtime. The employees I've encountered go above and beyond to make sure our dogs are comfortable and happy. The original review was written in 2009 when the store was pretty new, and if indeed these things did occur, I believe Petsmart Queen Creek has improved tremendously and I've never had a problem with them.

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Live Learn and Love
, US
Sep 29, 2009 8:28 pm EDT

Riiiiiiiiight, I bet you two were trying to get free stuff from the company and are just complaining because you two are old and bitter. I've been taking my dogs there since the place opened and never had any issues and even when they thought something might be wrong with my pets they called me right away and let me know there may have been an issue.

If your going to lye and beat the system to get what you want, try being more creative. Talk about rude, deceiving, and manipulative people. I bet you two still take your dogs back because truly there was no issues. I hate people who do that. Complain to get what they want and than still keep going back.

Bet if you two were nice to the employees they would be nice back, which is why I know you are lying. I have yet to meet any of there employees that were disrespectful to me and the other customers around me who drop off and pick up there pets. You do realize just because your old and bitter doesn't mean that you automatically get respect, you also need to be giving respect to the people around you.

Do us young folk a favor and grow up. I hope you don't take your dogs there any more. Last thing I want to see is some customers stressing out the employees because they feel they have the right to be ### to everyone around them. I rather have the employees stress free while they are taking care of my dogs.

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ASPCA
DC, US
May 20, 2009 2:39 pm EDT

Has this employee been fired yet? We hope so. We take our 4 AKC dogs to Petsmart hotel in Michigan. We haven't come across that kind of abuse... as of yet. Our 4 AKC dogs are our kids (our teenagers were killed in a car accident). We want only the best of everything for our dogs. Some people just don't understand how much love you can give and get in return from your pets.

DarkHottie
DarkHottie
, US
May 19, 2009 4:00 pm EDT

Rectal bleeding?! Oh my goodness. I would threaten to sue if they abused your dogs. Not only are they liable for a civil suit, but abuse is also a prosecutable crime. Don't stop making a stink. You may save other dogs some pain and suffering if they have a sociopath employee.

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2:03 pm EDT
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PetSmart careless / neglectful service

On May 11, I took my 1 1/2 year old Shih Tzu-Bischon mix in to the groomers at the local Petsmart where I have taken her many times before. I had never been overjoyed with the service that I have recieved there. Once I took her into get groomed and she came back to me completely shaved.
The point of my complaint however, is not the haircut itself. I am here to complain about the staff and service of everyone employed by Petsmart. I dropped Lola off at 8:30 in the morning so she would be done early enough for me to get to work later that afternoon. They told me she would be done at 11:30.
When I walked into the grooming side of the store my sister called me and told me that Petsmart had called her instead of me. We assumed that they were just calling to tell me that my dog was ready. That was not the case. I walked in to a women with a blank look on her face to tell me that my dog had been cut while getting groomed around her face.
They explained to me that she started licking the women who was grooming her and got in the way of the scissors and they cut her tongue. They informed me that they had taken her over to the vet that was located next door and he said she would be fine and it would just bleed for a while because it was on her tongue.
My dog was not fine. After they explained to me what happened they went into the back and got her. A few minuutes later my dog came out half groomed and bloody. They didnt make it seem like it was that big of a deal so I just assumed it was like they said.
After taking her into my car and calming down I looked a little closer at her tongue. Not only had the groomer cut her, they cut a triangle shaped chunk out of the tip of her tongue. Also, probably after this happened and my dog in pain she bit her own tongue which put a gash at the top of her tongue.
I was not happy with the information that I recieved from the groomers so I took the liberty of taking my dog to my personal vet. He saw her for two seconds and immediately put her under sedation and put stitches in both lacerations. I called the groomers, who seemed very skiddish when I was talking to them and asking details about who groomed her and all of that.
I also contacted the vet that (supposedly) saw her he told me that he didnt know about the scissors and was told she just bit her tongue, and that he did mention to the girls that he could put stitches into it and I should go speak to him when I picked her up. Needless to say they neglected to tell me this. After I spoke to them I called the manager himself to let him know what was going on and what I had to take my time out to do. I explained to him that I did not believe I should be held responsible for the vet bills that were about to pile on top of me. He told me that any bill I had he would take care of it.
Now, 3 days later I went down to Petsmart to give them the bills and to get the money back that I had to take out of my own pocket to pay for their mistake. I delt with the other manager that was working this morning and she was rude and short with me. She told me there was nothing they could do about it and I had to wait for corporate. While this may be the case, I did not like the way I was being treated.
I waited for the manager that I had spoken with when all of this happened to get in, to speak to him. When he called me he told me that same exact thing. While explaining to him that I am a college student with a minimum wage job that doesnt have the money to pay for unecessary damages such as this, he kept interrupting me and saying he understood. I will be getting to the bottom of this and I will be getting my money back. I wasn't even going to get into the time I had to miss off work while my dog was getting stitches. I will get into all of that if needed.
I am very disappointed with the staff and managment of Petsmart, they have lost my business and the business of people I have told this story to because they do not want this to happen to their pets, and I do not blame them at all.

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ktr01
, US
Oct 27, 2010 11:58 pm EDT

I think people who say "PETSMART" making an over-generalization about the company as as a WHOLE are IDIOTS. And I think you need to say MY HOMETOWN'S PetSmart, because not all PetSmarts are the same. Yours PetSmart sucks and you need to cite this in your complaint.

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1:35 pm EDT
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PetSmart awful experience

On May 2nd 2009 I took my family and my dog to the PetSmart at 1819 NE Pine Island Road in Cape Coral Florida. We noticed a dog in the middle of the store alone with no owner in site for about 10 minutes. I commented to one of the store employees that it is dangerous for a dog to be not on a leashed in the store, but the employee did not seem to care. After about 20 minutes in the store I noticed a second dog which was a (PITBULL) again not leashed in the store. There was a guy who was not an employee of PetSmart training dogs off the leash in the middle of the store. Once we left the store I called the store number back on my cell phone and spoke to Lee the store manager. He stated the gentleman that was training the dogs off the leash was an employee’s boyfriend and not an employee of PetSmart. I stated to him this is dangerous, anyone of those dogs could bite a customer and he would be in a lot of trouble. I will call the corporate office on Monday to have the manager reported. THIS IS UNSAFE AND DANGEROUS FOR CUSTOMERS WALKING THERE CHILDREN AND LEASHED DOGS THOUGH THE STORE! BEWARE OF UNSAVE DOG OWNERS IN THIS STORE.

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graphicmajor414
Pensacola, US
Aug 12, 2009 7:25 pm EDT

correction* It is a PetSmart policy that ALL dogs, including those in training courses, MUST be leashed at ALL times on the property, inside and out.

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graphicmajor414
Pensacola, US
Aug 12, 2009 7:24 pm EDT

I am sorry to hear this. I am a trainer at PetSmart in Pensacola, Florida. All of our customers MUST have leashed dogs while inside the store. It is a PetSmart policy that NO dog, including those in training courses, MUST be leashed at ALL times on the property, inside and out.

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PetSmart awful service

Went to Petsmart to pick up some more canned food for my pooch (Petco does not carry this brand) and some Frontline flea product with the arrival of Spring in mind. Our Petsmart has a Banfield Vet in the back of the store, this is where I found the Frontline hanging on a tabletop circular rack marked "Display Only". My thought, "ugh! making this more difficult for me to buy product", told the girl behind the counter what I needed and this Ordeal Began;

Asked to pay for it there, not at the front of the store with the rest of my purchases, give my personal info (name, add, phone...) when I responded I did not want to be on any more lists, was told it was to print an invoice... (grumble grumble) I pulled out my debit/credit card when she told me the price (knew it was higher by about $5, than my own vets, but I was already there), ran my card as debit, then her phone rang and she was otherwise occupied for the next several minutes occasionally using a condescending tone to the caller, as I stood there waiting for my receipt and product. Yep, this annoyed me - she hung up and announced that my debit card didn't go through and it was because I chose debit and not the credit option. "HUH?!"
I was told I needed to swipe it again and use credit option.

I just wanted to run in to the store and quickly pick up these two things, (fast paced, here in California). Now I am encountering nonsense (in my opinion) and inconvenient delays. Yes, I told her this and left the Banfield counter without flea product hearing her echo "have a nice day' in a sarcastic tone.

At the front of the store, as I paid for the dog food, I did tell the employee. May be last visit to Petsmart and definitely to a Banfield.

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ShippingFunds
Truro, US
Jan 10, 2010 12:04 am EST

Again, another impatient and ignorant customer. You answered your own complaint in what you wrote. BANFIELD = ONE COMPANY. PETSMART=ANOTHER COMPANY. When you go to Subway inside of a walmart, can you pay for your Sub at the photo department? Or can you pay for your daughters new bicyle at Subway? No. If your in a rush, do not go shopping. Front-line is not always an "over the counter" medication. Sometimes you need to fill out information regarding it. Your not buying cookies.

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Harold
crapola, US
May 01, 2009 3:07 pm EDT

learn to live with it - nobody cares anymore especially the young people. everything is a chore - doing their job - is a chore...

20 years ago, people cared whether you were at mcdonalds or chevy. the kids today dont give a hoot, all they do is sit on their phones texting, complain about everything and want more more more.

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PetSmart poor customer service

The readers digest version of this is as follows. The store director of the petsmart in Corpus Christi, Texas whose name is Ken Morvant failed to keep control of a shopping cart and said shopping cart hit my new truck and put a dent in it. This man never said he was sorry or even acknowledged doing this even though I seen him do this. I then contacted thier home office where I was told they woud compensate me for it and I would be recieving a call in a couple of days. Well I recieved the call and they told me I would have to take them to court for Ken Morvants negligence.

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Deb Myers
Rio Grande, US
Jun 05, 2009 8:02 pm EDT

Went to Petsmart on June 2, 2009 to buy cat food. Noticed three teens scaring and banging on the glass encloures of the cats up for adoption. I immediately ran up to a male employee and told him what I witnessed and he said"The cats are fine they are enclosed". So, I could see he didn't want to work. Then I proceeded to the cashier who informed me me that these boys hang out in the petstore frequently and do this. She paged the manager but, she never showed up. I called the home office and after three days a young woman named "Emily" called to tell me that they kicked the boys out of the store. Well, how about the employee who did not care? She said that everything is solved because she discussed it with the two employees. Well, all is not taking care of and I informed her that I will never shop at the store again.

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DTERRY
Missouri City, US
May 17, 2011 10:30 pm EDT

Complaint about Sugar Land Store and Employees. I was in your store yesterday...While in the parking lot one of your Petsmart employees ran in to my car with a string of baskets (approx 6). The damage to my car was notable. We went in to talk with the person in charge, George..., he was unhelpful and uncooperative in dealing with us. He left us standing for almost an hour while we tried to get information about what we should do about the incident. Both the employee and the person in charge refused to give their full names or even the name of the Store manager. At one point the employee George threatened to call the police and have us thrown out of the store... Luckily there was a Sugar Land Police officer in the store at the time. The officer, M. Bates, looked at my car and agreed that the damage was notable and we needed to obtain the information from the employees as to what to do. Your employees became a little more cooperative with the police officer there and he had them actually call your corporate office and get a claim number for us. We did nothing wrong and were very saddened by the uncooperative attitudes we received from your employees and the fact that it took a police officer to actually get some of the information we needed to feel comfortable that if Petsmart does not do the right thing, we have the officer as a witness to what the employee and we said happened and the what damage was done to my car.

It is difficult to understand, other that some dishonest motives, why the employees would not give their full names or the full name of the store manager,

I hope that we will hear from you regarding this matter.

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K1089
, US
Dec 22, 2009 11:00 pm EST

If a shopping cart dented your car you should be pissed at the auto maker. A cart shouldnt do that. Sounds like a piece of crap.

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Deb Myers
Rio Grande, US
Aug 12, 2009 8:29 pm EDT

Management Lacks People Skills !

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graphicmajor414
Pensacola, US
Aug 12, 2009 8:10 pm EDT

I have been with the company 7 years and have NEVER witnessed an employee bang on the cat enclosure. Our employees work very hard to keep the cats healthy and happy. We have to constantly get on to customers for harassing cats, small animals, etc. The manager made every effort in her power to handle this incident, including taking a step further to call you and assure you that the situation has been handled. Please do not make company wide assumptions based on the actions of one employee.

Also, to Cookiemonster... Please take a second to realize what you are assuming. Petsmart is the ONLY... ONLY... company that doesn't sell cats or dog in effort to help save homeless animals. The ONLY company that has over 2, 000 programs all in effort to help save homeless and mistreated animals. The ONLY company that will donate floor space to help local shelters adopt out animals.

Try to be more grateful. Those cats could be euthenized, but instead on display in hopes to find loving homes.

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cookiemonster
Beverly Hills, US
Jun 25, 2009 1:21 pm EDT

Thank you for your efforts to help those poor cats. I volunteer with a cat rescue group and our cat shelter is inside one of the Petsmarts. We deal with rude people banging on the cage glass all the time to harass the cats, etc. It is infuriating. What is worse is that the Petsmart employees could care less about the cats and sometimes it is the employees who are doing the banging on the glass!

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mattking
Beverly Hills, US
May 06, 2009 2:51 pm EDT

Commonsense, honey focker dog, sniff your marker!

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CommonSense
, US
Apr 30, 2009 1:51 pm EDT

Honey
You should be taken to court for that spelling alone!

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PetSmart - injured my dachshund with shears

On Saturday 4/11/09 I dropped my 8 year old Dachshund (Duncan) off at Pet Smart Grooming in Chesterfield, Michigan at 12:30pm. I was told he would be ready to pick up at 2:30pm. He is a very gentle long hair dachshund and he was due for a shampoo and trim. I arrived at 2:30pm to pick him up and they had just started to groom him and told me to come back in...

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PetSmart awful company

I went to this Petsmart location several months ago, and was horrified at the condition of some of the animals I witnessed. The hermit crabs there were non active, probably because of the filth and lack of food, clean water or a humidity gauge. The sponges inside the crab habitat were actually brown with mold, probably had never been changed. I had bought 2 pet hermit crabs from this store who died within 2 months, despite my attempts to rehabilitate them were not in very good health to start with.

Most crabs get a pretty rough life to start with - imagine being plucked off a nice beach somewhere that you lived on for a good 5-20 years, having your comfortable shell home broken off your back and shoved into an itchy painted shell, then shipped off to be neglected/abused in pet stores or mall kiosks and being sold to live in some cramped plastic Kritter Keeper box.

Being that I'm a really big animal lover of all kinds, whether furry or scaly, big or small; I always take a look at the little critters whenever I stop by a Petsmart, even if its just to run in for some dog food. What really ticked me off and caused me to write to the corporate office was a dead hamster inside one of the cages, curled up in a small metallic bowl. He appeared to be drowned, on his back with his little feet curled up. Now I saw this poor guy on the same day that I saw the terrible conditions inside the hermit crab tank. My husband and I immediately called over an employee, who didn't really seem shocked or phased by it at all. His reaction was most like a nonchalant 'oh, sorry about that' as he is scooping this little dead critter out of its cage. I did ask the employee what was in those bowls, if it was water and if he had possibly drowned. He told me they were just using the bowls to give the animals carrots and other treats.

As soon as I got home, I set out to write them a concerned letter. I received a pretty cookie-cutter response, albeit quickly, from their corporate office telling me they will inspect and make sure this store is treating its animals well and taking proper care of them. I do want to say most employees at the store are very nice people, it appears to be a very clean environment in the store and the vet/grooming department are excellent. I actually take my dog to both. My biggest concern is the welfare of these small animals being overlooked.

I went in again today to pick up some dog food and happened to go by the fish section to check out if they actually had improved the hermit crabs living conditions. It appeared to be in the same shape, they had not even bothered to put in the humidity gauges that they sell right there. Their own employees will tell you when you buy a hermit crab that you must have one for them!

I really do hope that they will do something about this, but it doesn't seem so likely since I have already wrote and received a generic response from corporate. I know there are some really nice employees working here, but whoever is in charge of caring for their small animals and hermit crabs needs to be reprimanded or replaced for the welfare of the animals. I do not even care about the money that it cost me for the pets that died, I am most concerned that these poor creatures are living in such poor conditions.

I just wanted to warn people not to buy pet hermit crabs from here because they will just die, if you are lucky it will still be under their warranty so you can come back and get another sick diseased crab, or you will be left with the heartache of losing a pet. I am pretty sure my crabs died from the bad conditions they came from at this store. I can say this pretty confidently, because I have been keeping pet hermit crabs for a 2 1/2 years now, I am very well educated in the subject or herpetology and keeping crabs. I also have 3 crabs that did not come from Petsmart still living happy lives.

I learned my lesson the hard way about this, so please heed my warnings. Please everyone interested in crabbing or buying a hermit as a pet for your child, check out the environment the crabs are in thoroughly. If the crabs aren't very active, the tank is dirty with feces or small bugs (mites), or there is no food/water/salt water and extra shells for the crabs, don't buy one! Thinking you can save these poor guys will only cause the store to order more, and sadly the crab will probably die in a month or two after you are attached to it. I tried so much to save my crabs life and I just couldn't do anything, he was doomed from the start.

I will never buy pet crabs from here again, and all that I did have from this location died. My hope is that in posting this I will save someone from buying a crab, or a crab for their kid that is going to die in a month and cause them heartbreak. Or even if a store manager at this location could see this report and actually do something about it. I am sending this into corporate once more and if I get the same response, I will call this store personally and try to talk to someone in management.

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Valerie
, US
Sep 26, 2008 8:15 am EDT

I’m writing in regards being overcharged for my services for the grooming department. I have taken my dog to the groomers at PETSMART for a number of years. But today for some reason I was charged $70 for a service that usually cost me $48. Plus for some reason my dog is shedding everywhere. When I called to go over how much everything was the Manager Amy told me everything should of come up to $48 when I asked her why they charged me $70 she put me on hold came back and basically told me that we signed a paper at the being telling us what we could get charge. I called back to the store to try to get information on how I could complain to corporate and the store just put me on hold until I hung up. Very dissatisfied with my service and how I was treated on the phone.

I would like PETSMART employees to fairly charge people and for the managers to be able to fully explain their employee actions.

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9minutes
555 Newman Heights, US
Nov 06, 2009 8:14 pm EST

I have seen hermit crabs in the wild. They aren't very active there either. (shruggs) I don't know...

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graphicmajor414
Pensacola, US
Aug 12, 2009 7:35 pm EDT

I agree with Laura

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Laura_Maria
Redford, US
Jun 23, 2009 2:04 am EDT

Customers clearly don't bother to read what the paper they sign says. It has the price (which you were probably asked to initial near), and it lists the services you're paying for. This is exactly why you are asked to sign those run cards. Pay attention to what you're signing. You'd think that you'd notice PRE-GROOM, when they handed you the paper that clearly stated the price, especially if you had been paying the same price for years. Why didn't you complain when you looked at the invoice that had you paying seventy bucks, BEFORE you dished out the money? This is why people are treated the way they are when they call and complain. Rather than complaining at an appropriate time, they wait until hours or even days later.

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meme
, CA
May 15, 2009 8:44 pm EDT

the grooming salon is bad, i agree with ex employee

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Ex Employee
Concord, US
Apr 23, 2009 7:55 pm EDT

I worked in the grooming salon... TRUST ME you DON'T want to bring your animals there.

PetSmart Customer Reviews Overview

Petsmart is a popular online retailer that specializes in pet supplies, pet food, and pet services. The website has received a large number of reviews from customers who have purchased products or used services from the company. Overall, Petsmart has received positive reviews for its wide selection of products, competitive pricing, and excellent customer service.

Many customers have praised Petsmart for its extensive selection of pet products. The website offers a wide range of items, including food, toys, grooming supplies, and more. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place. Additionally, Petsmart offers a variety of brands and products that are not available at other retailers.

Another positive aspect of Petsmart is its competitive pricing. Customers have noted that the prices at Petsmart are often lower than those at other pet supply stores. The website also offers frequent sales and discounts, which further reduce the cost of pet supplies.

Petsmart has also received high marks for its customer service. Many customers have praised the company for its knowledgeable and helpful staff. Petsmart offers a variety of services, including grooming, training, and veterinary care. Customers appreciate the convenience of being able to access these services at the same location where they purchase their pet supplies.

In summary, Petsmart has received positive reviews for its wide selection of pet products, competitive pricing, and excellent customer service. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place, and they value the knowledgeable and helpful staff. Overall, Petsmart is a highly recommended retailer for pet owners.

PetSmart In-depth Review

Product Range and Availability: PetSmart offers a wide range of products for pets, including food, toys, accessories, and grooming supplies. They have a good selection of brands and options for different types of pets.

Store Layout and Organization: The store is well-organized and easy to navigate. The aisles are clearly labeled, and the products are neatly displayed. It's easy to find what you're looking for.

Customer Service and Staff Knowledge: The staff at PetSmart is friendly and knowledgeable. They are always willing to help and provide advice on pet care. They can answer questions about products and offer recommendations.

Pricing and Value for Money: The prices at PetSmart are competitive, and they offer good value for money. They often have sales and promotions, making it affordable to shop for your pets.

Online Shopping Experience: PetSmart's website is user-friendly and easy to navigate. They have a wide range of products available online, and the ordering process is smooth. They offer convenient delivery options.

Pet Grooming Services: PetSmart offers professional grooming services for pets. They have experienced groomers who can provide various grooming treatments, including bathing, haircuts, and nail trims.

Pet Training Programs: PetSmart offers training programs for pets, including obedience training and puppy classes. They have qualified trainers who can help you train your pet and address behavioral issues.

Veterinary Services: PetSmart has veterinary clinics in some of their stores. They offer routine check-ups, vaccinations, and other medical services for pets. The veterinarians are knowledgeable and caring.

Loyalty Program and Rewards: PetSmart has a loyalty program called PetPerks. Members can earn points on purchases and receive exclusive discounts and offers. It's a great way to save money on pet supplies.

Return and Exchange Policy: PetSmart has a flexible return and exchange policy. They accept returns and exchanges within a certain timeframe, as long as the product is in its original condition and packaging.

Community Involvement and Adoption Programs: PetSmart is actively involved in the community and has adoption programs in partnership with local animal shelters. They provide a platform for pet adoption and support animal welfare initiatives.

Overall Shopping Experience: Shopping at PetSmart is a pleasant experience. The store is well-stocked, the staff is helpful, and the prices are reasonable. They offer a variety of services and products for all your pet's needs.

Pros and Cons:

  • Pros: Wide range of products, knowledgeable staff, competitive prices, convenient online shopping, grooming and training services, veterinary clinics, loyalty program, flexible return policy, community involvement
  • Cons: Limited availability of veterinary clinics, not all stores offer grooming and training services

Final Verdict: PetSmart is a reliable and convenient option for all your pet's needs. They offer a wide range of products, professional services, and competitive prices. Their commitment to community involvement and adoption programs sets them apart. Overall, it's a great place to shop for your furry friends.

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PetSmart contacts

Phone numbers

1888 839 9638 1866 738 7375 More phone numbers

Website

www.petsmart.com

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