Menu
Petland Customer Service Phone, Email, Contacts

Petland
reviews & complaints

petland.com
petland.com

Learn how the rating is calculated

2.8 71 Reviews

Petland Complaints Summary

33 Resolved
38 Unresolved
Our verdict: Dealing with Petland, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Petland has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Petland. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Petland reviews & complaints 71

Sort by:

Newest Petland reviews & complaints

ComplaintsBoard
S
2:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland sold sick puppy

On August 31, 2008 we purchased a Papillon puppy from Petland. It was lethargic on the first day, and we thought it was just all the new home excitment. The next day it began coughing, so we took it for the "free" initial visit at the vet recommended by Petland. They diagnosed Kennel Cough. Within a few weeks the dog was perking up.

However, as soon as she began eating and drinking regularly, she began urinating ALL the time. She urinates when she is walking, sitting on your lap, playing with the kids... The vet told us it a "behavioral issue." After two weeks of this, I demanded that the vet do something. It turns out that there is something wrong with the puppy.

The puppy has been to the vet about once a week at the cost of $100 to $400 a visit. The vet has made no diagnosis and is now accusing us of being "irresponsible pet owners" because we can't afford anymore tests. Petland refuses to pay any portion of the vet bills stating that the issue "is not genetic."

In summary, we purchased a $1200 purebred Papillon (and now that is in question as well) that is unable to be a member of the family. The puppy is "quarantined" in our kitchen so that it does not destroy our carpets or infect out other pets (or even our children?).

I think it is irresponsible of Petland to have sold us a sick puppy and then take no responsibility for getting the animal healthy. We have contacted an attorney and await a response on how to proceed.

Read full review of Petland and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Ak4701
Dyer, US
Aug 01, 2010 10:24 pm EDT

I dont think you should get jack for being sold a sick puppy! Your ignorant for buying a puppy from Petland. Grow a brain and wake the hell up do your research before you buy a puppy!

ComplaintsBoard
S
3:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petland - been ripped off

Earlier this year my fiancee and I purchased a puppy from petland in Strongsville, OH. We are happy with the addition to the family and even refered my fiancee's brother and his fiancee to the petland were they to purchased a dog. The total dollars spent were about $3000 between the two of us. My fiancee saw another dog she liked and the sales gal pushed so...

Read full review of Petland and 10 comments
ComplaintsBoard
V
5:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland rip off

On February 27, 2008, my parents purchased a dog for me from Petland. He is a mix breed called a 'Cavachon'. He is a joy to have and is a wonderful animal, but he is sick. Petland legally sold my parents a sick animal with kennel cough and blood in his stools. I have documentation from the store where the pets caretakers daily updated how he was doing.

Born in October, Petland received him in December of 2007. Since they received him, they notated he had blood in his stools, in which they gave him 'preventive meds'. They also notated his coughing, but it doesn't appear anything was done. This is just plain stupid since kennel cough is contagious to other dogs and probably spread to any other animal he came in contact with. Petland literally kept an animal in a cage and didn't properly take care of him. When he was purchased, the vet there told my parents that the blood in his stools was caused due to 'stress' and that it was normal and would go away.

To this date, it has not gone away. Not trusting their vet, I took my beautiful dog to my own vet closeby. My vet was very concerned about the blood in his stools, especially since he has had it almost all his life. He ran some tests and sent us home with medication, but we are unsure what the cause is as of yet. All I know for sure is that Petland sold him to us on a lie that he was perfectly healthy at the time of sale and Petland did not care for him properly when they knew he was not well. Petland and its employee's do not care for animals, they are just there to get your money.

Read full review of Petland and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
chineseknife
Houston, US
Mar 04, 2009 6:30 am EST

Ultimately you, or your parents, signed the dotted line. In doing so, you told Petland that you agree with their products and services regarding your new pet. If there was any concern about the health of your puppy, then maybe there should have been some second thought as to its purchase. I find it hard to believe that you, or your parents, were "duped" into anything. What ever happened to thinking for yourself?

ComplaintsBoard
V
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland awful company

I bought a ferret from Petland located at 8800 W. Charleston Blvd., Suite #3, Las Vegas, NV 89117, [protected] because he was on sale. He was absolutely beautiful, although a little bit lethargic.They waved this full warranty crap in front of my face and me like an idiot I believed them.We left Petland and took him directly to the Vet, where we spent an additional $50 having all the tests run for parasites and so on. I woke up the next morning and he was DEAD. We called Petland, they said bring him in and they would make it right. When we got there it was a completely different story. They refused to exchange it for another Ferret. They refused to give us our money back. And then they told us to have the Ferret autopsied and they're vet, at our expense. More than $200. The vet wouldn't autopsy him because he had been dead more than 12 hours. Petland told us we were screwed, and if we wanted our money back to take them to court.

We didn't even have the ferret for 24 hours. He was a birthday gift, and holding a dead ferret for my birthday was NOT my idea of a good time. I was hysterical, they told us they would take care of us then they called security to usher us out of the store. Our entire experience was heartbreaking.

Their warranty is not worth the paper it was written on. I urge everyone to stay far far away from this store at 8800 W. Charleston Blvd., Suite #3 Las Vegas, NV 89117, [protected].

Read full review of Petland and 3 comments
Update by Valerie
Apr 17, 2008 3:00 am EDT

They keep male and female hamsters together. when I told them their hamsters were humping the guy that worked there said "oh good maybe will get some babies!" these hamsters were FOR SALE which means some family is going to end up getting 20 hamsters for the price of one yay! (Not really if you have had it happen) also there puppies are all from puppy mills and normally are twice or more the price of the same purebred puppy from a reputable breeder. a lot of the puppies also already health problems and they are still over charging. DONT BUY!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Marcus
, US
Dec 30, 2008 7:10 am EST

On November 30, 2017 Petland sold me a sick puppy. Her first free pet visit cost me $68! She has intestinal parasites. We had to take her back to the vet yesterday because she has severe yeast infections in both her ears and a 'foreign body' growing on her spine -- another $113. We went back to Petland in hopes of speaking to the manager and working something out. When I said the words 'sick puppy' in their crowded store, my daughter and I and three grandchildren were immediately surrounded by five store employees, the vet bills were forced from my daughter's hand by a six-foot male employee and we were pushed out of the store while a female employee called my daughter a ### because she was trying to explain our situation.

The police were called and the male employee who took our vet bills tried to tell the police that my daughter assaulted him! They viewed the store video and of course no assault was seen. The female employee continued to scream at my daughter calling her a ### and insisting that she be arrested, while my grandchildren witnessed this. They are completely traumatized by the entire thing. My daughter and I had to sign trespass citations promising not to return to Petland under threat of arrest. How sad! SHAME on Petland for this nasty behavior! I am tenacious and intend to pursue this with vigor! Thanks for listening.

J
J
jb8000
222 hardwood, US
Aug 10, 2010 4:06 pm EDT

I'm sure if you went in the store and acted like a nice person you would of been treated better. I have been in the customer service business for 40 years both on the ground and in the air. People like yourself deserve everything you get!

O
O
Observer 2010
Springfield, US
Jun 09, 2010 11:38 pm EDT

I thought my experience with Petland was bad. This is HORRIBLE! HORRIBLE! How can they get away with that?

ComplaintsBoard
V
1:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland never buy from them

Long story but I learned my lesson. NEVER buy puppies from Petland. Petland breaks my heart for those puppies. They are awful and should be shut down. If you want a puppy please do research of your own. Adopt or buy from someone recommended by a friend. There are so many babies out there that need a good home. Check with your vet they could shoot you in the right direction. Just please take my word on it. NEVER buy from Petland. Well.. Unless you have LOTS of money and can afford vet bills coming out your whoha. PETLAND broke my heart.

Read full review of Petland and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jb8000
222 hardwood, US
Aug 10, 2010 4:02 pm EDT

and what about the babies in petland ? You make no sense!

ComplaintsBoard
V
3:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland they lied us about ferret we bought

My boyfriend and I decided to purchase a pet. Due to living at home and in an apartment, we decided on a ferret. We read up on them, and my boyfriend's family has a sweet bald old ferret. We checked out a few pet stores and someone said Petland in Monroeville is a good place to go, and that all their ferrets were from that store.

That was about 2-3 weeks before the original purchase. We picked 2 that we liked and asked when the ferrets had come in. The co-manager said that the six had come in the day before, and that they were 3-4 months old.

On the tank for the ferrets it said the were «Up To Date" on vaccinations, guaranteed for 1 year, and healthy. Another sign said "Ferrets $149.99 save $50 Everyday price $199.99".

On 4/9/2008 we went in to purchase our ferret. We ended up with a light sable female, who was our 2nd pick from the two we liked 3 weeks ago. Our sales girl said they were 3-4 months old, and that we had to buy a $25 bag of food to get a 3 year guarantee through the breeder.

She also said that we should buy a "Pet Club Membership" so we could get another $50 off on the ferret. We agreed, purchased our ferret and took her home.

Everything was good for about 3 hours. Then Kikyo became aggressive and bit my boyfriend drawing blood. She also began shaking the cage with her teeth.

On 4/10/2008 we called Petland. The Sales Associate we talked to refused to allow us to talk to a manager, and said we would have to pay 25% to restock her if we returned her, and that we could not have our money back.

We took her up to Petland immediately trying to return her. Her behaviour changed, and the co-manager we had talked to 3 weeks ago passively talked us out of putting her back. They said they would just put her in a tank by herself and "re-sell" her to someone else for $50. Also he then said she was not 4 months old but 5, and teething.

He convinced us to buy "Grennicks Bitter Apple" and to spray it up her nose and in her mouth. That it would keep her from biting due to the bitter taste. Another $12. 83 and we were on our way home with Kikyo.

The Grennicks worked for about 2 hours then she started biting through the taste. She bit my mother, and drew blood.

On 4/11/2008 I woke up to Kikyo coughing violently for about 15 seconds. I figured she maybe ate too fast or just needed to cough. My boyfriend then heard it later again that day, and it continued all day. At 10:00 P.M. we were instructed by an Emergency Vet to bring her in.

We brought her to the vet, and they both said she had her adult teeth and that she was not teething. They also said we should have received vaccination records and to quarantine her for 10 days, because we were not given them.

They diagnosed her with an upper respiratory infection, and prescribed Amoxicillin (which we are both allergic to). They said ferrets don’t show signs of illness until its in an advanced stage( so it was in her system for about 2-3 weeks), and that she could have died if left in the pet store or untreated for a few more days. We acquired a $105 vet bill, on top of the original $245 purchase and Grennicks for $12.83.

4.12/2008 We registered our ferret online at the breeder's website at about 2 AM. Ten minutes later we received the Guarantee in an e-mail and it stated the "seller" was responsible for everything. We did research late into the night, and found out numerous problems with Petlands all over the country. We returned to the Monroeville store and showed them all our bills and receipts.

The manager, wouldn’t even let me say what was wrong with her. As soon as I stated that Kikyo was sick, she blurted out "OH she has a URI, most of our ferrets develop them" She also stated that they know their animals are sick and sell them with medication.

She gave us a $20 check for the Amoxicillin, and said they won’t cover vet bills because we should have called the store, that even though the store was closed the automated message had her cell phone number on it (I called later that day and it was not on there). Also we were supposed to take her to their vet. We were never told they had a vet. When we asked for the vaccination records they said we can’t find them come in Monday. They were rude took the box the Amoxicillin came in from us and pretty much hurried us out of the store.

4/13/2008 everything seemed to be going fine, we were researching a small claims case against the store, and Kikyo seemed to be coughing less. Well late that night while we had her out to socialize, she bit my boyfriend on the thumb, sinking her teeth in shaking her head aggressively.

Because she was still under quarantine, we called the Emergency Vets and were instructed to go to the hospital. We did and my boyfriend ended up with a band aid, Neosporin, and a quick dose of anti-biotic. We received our bills and it was $304.32 for the ER, and $263.75 for the physician.

3/14/2008

We once again returned to Monroeville, to demand the vaccination records. The co-manager said pet stores don’t keep those, and began getting very short with us. We walked out and said see you in court. Not even five minutes later down the road they called saying they had a paper. It said Kikyo was one of 8 ferrets she was born 1/14/2008, and was vaccinated at 5 weeks old on 2/22/2008...which is way too young for a ferret to be vaccinated.

Also Triple F Farm's called me. We had been calling them since 4/10/2008. He said it wasn’t their problem but that the guarantee card should have had her age, and shot record on the back.

During the next week we called everywhere, and ended up finally being able to contact corporate, after days of trying the week before. A sales associate in Athens Ohio Petland put a call through for us. While waiting for a contact from corporate, we found out she should have been vaccinated at 8, 11, and 14 weeks old, and that the vaccination used on her was for MINKS ONLY ( DISTEM R TC).

We talked to everyone from the American Ferret Association, The USDA, the Vet that supposedly vaccinated Kikyo, and anyone else we could get a hold of. Another vet said that she would need 2 shots at her age of 5 1/2 months to 1 year old ( because her adult teeth are in) which will run us about $100 if not more.

We are currently in the process of getting our case together, and filing a law suit for over $900 against the PetLand in Monroeville. Corporate called us back and said that the owners of the store refuse to refund us any money other than the $20 check for the amoxicillin (which we haven’t cashed yet). We got the names of the owners (which the last name was wrong) and that corporate cant do anything more because this Petland is a franchise.

We are just now one of the 1000's of people who have been ripped off from another Petland Store. We have a good feeling we may win our case and get most if not all of the money back considering we have the backed into the wall so to speak.

Anyway I just want to warn anyone looking into Petland for an animal. You will just end up amongst us all who are out hundreds if not thousands for buying a sick animal from their horrible store.

Read full review of Petland and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
G
G
Gludipow
Slinger, US
May 23, 2014 1:37 am EDT

Poor Kikyo! To have a pair of bakas like you two as her owners. I am still new to the world of ferret ownership and even I found relatively quickly that Bitter Apple is to be sprayed ON things you don't want them to bite. Not IN their nose and mouth, baka yaro!
And 300 dollars for a thumb bite that got a bandaid, neosporin and a little AB? That seems like a bit much, was the bandaid sewn together by hand with gold in the stitching? Jeez.
Furthermore, you realize that nipping and biting is a common behavior in baby animals? Puppies and kittens both nip, bite and scratch and both require training to stop that. If you had done the research you claimed to have done, you would know ferrets require more responsibility than pups or kittens and would know how to train biting out of them. When you decided to get a kit, learning proper care for her and proper training should have been step 1 for you. It should come as no surprise that your mistreatment of her has led her to become agitated with you and to bite more frequently.
Next time you want to get a pet, get a tamagotchi. Give this baby a proper home, because you are just another ferret owner who dove in before checking how deep the pool
was.

E
E
editor1010
Vancouver, CA
Mar 16, 2009 3:58 am EDT

I cannot believe what I just read. Save yourselves the legal fees as you WILL LOSE, you CAUSED the ferret to get an URI and if you didn't get it then you should get that now. Save the fees, and instead you should pay the 25% rehoming fee to Petland and give her back. She deserves a better home then this.

You and your boyfriend are ###S.

E
E
Evan Dawson
, US
Mar 01, 2022 2:22 pm EST
Replying to comment of editor1010

Who the hell are you to call them anything ? You are a real peice of garbage for coming at them the way you did . I guess you can't trad either because she was told BY THE STORE CO MANAGER to spray the stuff In her mouth . So go back to school and learn to read . You are a nothing .

W
W
WienerCat
Old Bridge, US
Feb 26, 2009 10:12 pm EST

Please buy Ferrets for Dummies... please. No judge should let you win a case about this. It's your own fault for not researching and learning about these precious little creatures.

Spraying bitter apple up the nose and mouth of this ferret is abuse. I'm disgusted with what you're doing to this little girl...

But it's not too late to learn and do this right. RESEARCH, learn, and most of all, stop treating her that way!

E
E
Evan Dawson
, US
Mar 01, 2022 2:25 pm EST
Replying to comment of WienerCat

Why dont you be disgusted with the CO MANAGER at the store , they where the one who told her to spray the stuff in her nose and mouth . Holy crap does no one one here know how to read and comprehend what they read ?

C
C
christy
titus, US
Feb 25, 2009 7:26 pm EST

I think you made several mistakes with your ferret.first the behavior that you have describe is completely normal behavior all baby animals need to be taught not to bite.second NEVER spray anything into the nose of an animal or he will get a uri(as you know now) If you are having trouble with your ferrets behavior feel free to email me ANd I will be happy to help you .I have 11 ferrets .I find allot of people misunderstand ferrets because they weren't taught well.I can teach you what you need to know to curb her actions. It takes time but with proper guidance you can have a wonderfully behaved ferret.
email me @ferretlov@yahoo.com

Z
Z
ZOMG
Baton Rouge, US
Feb 25, 2009 2:03 pm EST

You are both ###s who know nothing about ferrets. You should not have been allowed to purchase a ferret in the first place.

Had you done any "research" as you claim, you might have noted that buying ferrets from a pet store is a big no-no, and you should have found a reputable local breeder.

Not only are you supporting the stores mistreatment of the animals, but indeed, the animal testing mills that turn out these animals.

The ferrets behavior is standard stress behavior having transferred to a new home. If its biting the cage, it wants "out" accommodate it. You have to train *all* ferrets not to bite, it is part of *standard* training.

All ferret owners must maintain a $1000 emergency fee for vet visits. Surprise, they aren't free, they are expensive to own... More of your "research" i guess..

You went to an ER, because your boyfriend was bitten by a ferret with a respiratory infection? >.< That's on you, no ones fault there but your own. Were you afraid his thumb would come down with a respiratory infection?... Those are spread by airborne pathogens, yet you are apparently unafraid to breathe the same air as the ferret... ?

She told you to spray Bitter Apple ****IN THE FERRETS NOSE AND MOUTH!****?

I would bite the hell out of you too, you are supposed to apply it to things you don't want the animal to bite, ###.

Honest to god, truth is stranger than fiction, sometimes.

Roll up your lawsuit into a tight roll and take turns beating each other in the head with it. Maybe next time you will use some common sense instead of being stupid and then proceeding to blame everyone in the world for your complete lack of knowledge and understanding on the subject.

Oh, by the by... If your boyfriends ferret is *BALD* it is most likely suffering severe adrenal disease and needs a $1200 operation to remove the cancerous gland...Already too late probably, if its COMPLETELY BALD YOU ###S>...

Might want to start fixing the one you have before getting another

E
E
Evan Dawson
, US
Mar 01, 2022 2:32 pm EST
Replying to comment of ZOMG

You talk like someone in need of a good throat Chop . You are nobody and no one cares what you have to say . You are the real as##ole by the way you talk down to someone . You need to learn a lesson so you will stop speaking to people like this . You must one of petlands employees . Go play in traffic .

ComplaintsBoard
V
2:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petland petland is horrible

I bought 4 fish at Petland on April 12. They went belly up within hours of going in my tank. When I took them back with a sample of my water, I found out my water wasn't so good. Jim told me that my water wasn't habitable for "Any animal". Yet, I've got 3 fish that have lived for more than 2 years! When I began to complain about their "48 hour fish guarantee" he said "It's not my fault you killed your fish". When I offered to follow his suggestions and then return in 1 week’s time to get my water tested again would he then replace my fish? He said "Sure, I'll put your dead fish in the freezer and give them back to you next week!" No joke! He honestly said that! Then when I suggested I would write a complaint about him and this 'customer service" and "guarantee" he said I was threatening him with 'extortion". When I mentioned he didn't care about my "fish" because he already got paid, he actually told me he didn't make any money on my 4 fish. I said "well you sure didn't pay what I paid for them" and he MOCKED ME! I've reported Petland in Westland, Mi to the BBB. I refuse to allow someone to get away with that! I think everyone should chime in with their horrible antics and customer service skills. I can't wait to see what will happen now!

Read full review of Petland and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Allison
Saskatoon, CA
May 14, 2009 4:54 pm EDT

Hey! I am so sad right now. I have had my four comets for over 5 years and recently decided to get some plecos to clean my tank. I was concerned about disease so I asked them and they told me to treat the tank with Noxich and that there fish didn't have any illness. They also told me I was taking care of my fish all wrong. When I brought my plecos home I did what they said, after a week I noticed my comets laying on the bottom of the tank and they seemed sick. I called Petland for advice and they told me to put salt in the water, which I did and to my dismay it did not help. I took a water sample into the store which is two hours away and they told me my nitrates and ammonia were high. They sold me two bottles of treatments and said this would definately help my fish. I treated my fish with this and now they are losing there scales and one is dead. All my plecos have died. My biggest comet was 6 inches long, I grew him myself and when I bought him he was about an inch. THANKS PETLAND!
Allison, SK

J
J
Jennifer Anderson
,
Dec 03, 2008 8:30 pm EST

Hello, my name is Jennifer Anderson and i am writing to complain about Merideth store #49, Staten Island, Forest Ave. plaza. I was waiting on line with a purchase in a slightly empty store while the employee ringing us up held a phone conversation for approximatley 5 min. While doing so she was making several mistakes causing a delay for the waiting customers on line. When i finally reached the counter i needed to ask a question, when i began talking the employee had the nerve to hand gesture me "one moment". I was so angry! As a result of that i then left my items on the counter and said "one moment? now you can put my things back... after your phone call of course . I have been a customer in that store for 15 yrs. and never ever had i felt this way! I hope that someone who could do something about this woman reads this letter and adresses this matter propably!

ComplaintsBoard
S
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petland - terrible experience!

Applied and was hired at Petland, and after only one day on the job, I wouldn't go back for a million dollars. Okay folks, lemme fill ya in on my first day of training and how petland trains its employees and how to treat the customer. You either make min. wage or commission, which ever is higher. Most of the dogs there sell for 2,500 or higher so you can...

Read full review of Petland and 25 comments
ComplaintsBoard
A
12:00 am EST

Petland kitten rescue died next day!

Bought a "rescue" kitten from this petstore. Was suppose to be healthy, $33.00 first shots,worming and seen by the vet. In good healthy. played around sweet thing. next morning it was horribly sick,sneezing and shivering. Off to the vet to find out the kitten was only 4 weeks old. couldn't eat and was more then half starved and was sick. We gave the vet free rein to save her. $500. later that day our kitten Boots has a sezuire and dies. Went to the store with info in hand from the vet about her and they told us the kittens weren't under any warranty and so we were out of luck. and walked us out. Run from this place it's bad. We just wanted another kitten a healthy. Now we're heading to court.

Read full review of Petland and 1 comment
Hide full review
1 comment
Add a comment
K
K
kimberley ferry
,
Jan 17, 2008 11:15 pm EST

Petland if sold you a kitten by Law it must be "fit for sale"/adoption They are liable for that kitten & vet bills, They should of given you paperwork suggesting the kitten be seen by a vet within a certain amount of time & if found "UNFIT" or Sick you had/have the option to return said kitten or Care for kitten with Petland picking up the cost. Some places if you decide to keep & care for the pet will reimburse you the cost of the animal plus vet bill you substained. Hold your ground if they gave/sold you a sick kitten you are in the right to take them to court to recover your costs. Unfortunately the courts can't put a price on the emotions / heartbreak we go thru when we lose a pet.

Good Luck hope the court sides in your favor!

ComplaintsBoard
L
12:00 am EDT

Petland petland killed my chinchilla

We bought a treat for our chinchilla at Petland this weekend. It was pointed our and suggested to us by one of Petland's so-called "Pet Counselors". (Sunseed Apple and Papaya Treat for Chinchillas, Rabbits, and Guinea Pigs). We bought it and fed it to our chinchillas. The next day they were all sick . One was so sick that it fell off of its hammock and couldn't move. We brought it to the emergency clinic and the vet said the treat made it sick and that she had a 20% survival rate IF we got her temperature up to normal, really we had no chance with her temperature so low from being in shock. The vet gave us antibiotics and orders but ten minutes after we got home, our chinchilla Crazy passed away. All we asked was that the treat be removed from the shelf. Petland took responsibility and paid for our vet bills and gave us a giftcard for their store in response. The treat that killed our dear pet? THEY ARE STILL ON THE SHELF BEING SOLD TO UNSUSPECTING, TRUSTING CUSTOMERS!

Read full review of Petland and 1 comment
Hide full review
1 comment
Add a comment
E
E
Ecco
,
Dec 26, 2007 12:42 pm EST

Did you ever find out what the actual cause of death was? Allergic reaction, bugs in the treats, or what?

ComplaintsBoard
L
12:00 am EST

Petland they tried to sell me an ill puppy!

Petland in Chicago ridge was the place when it all started...me and my mother walked in just to look around before we went home... there was a tiny female chihuahua puppy in the cage.. A man took her out for us, to see her. She was shaking of fear, her eyes were runny, and she was trying to get away. We were very close to getting her but... $1300 and when we saw her vet report, she was bred by omish people? in a mill?

We didn’t get this puppy... it was probably sick... the man was very pushy "awww she really seems to like you" "ive never seen a dog like someone so much" " 1300 dollars is the average price for a dog" sure, that we didn’t get her, but we advise u not to get puppies from the pet stores only puppies from mills go there…

Read full review of Petland and 3 comments
Hide full review
3 comments
Add a comment
H
H
Hingrith Patricio
, US
Jun 26, 2023 11:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called in and asked if they do bunny trim they said yes they close at 430 ok so i came in but i was 10 min late they said they couldnt take me i said ok its understanding but today i called to ask again i made sure they closed at 430 but now i came in 13 min early now they said they couldnt bc they left at 4 wats going on here

never buy from petland in merrillville
never buy from petland in merrillville
Merrillville, US
Feb 15, 2009 6:09 pm EST

WE BOUGHT A PUPPY FROM PETLAND JANUARY 8, 2009 AN HE WAS REALLY SICK!NEVER BUY A DOG FROM THERE

K
K
kimberley ferry
,
Jan 17, 2008 11:37 pm EST

UNFORTUNATELY many people do buy from petstores & honestly you DON'T know what you're really getting. & YES 90% of puppies in petstores are from Puppymills. I don't understand the logic... Go to petstore for a pup & you pay outrageous prices, Find a reputable Breeder & you get a great healthy pup for half the price. They just closed a puppymill down in Virginia over 1000 puppies were taken, many extremely sick,others just really scared & dirty. Thank god shelters took them in & were up for adoption within weeks of being rescued. (these were Yorkies) These animals never see or feel the warmth of loving hands until someone buys one. They are kept in small cages with no social life. I have stepped into many petstores buying a puppy to save him from being in a cage, then I find a loving home for. I can't stand seeing these helpless critters behind glass in freezing cold conditions. NOW I stay away,I turn the other way and don't go near the pet aisle. It only makes me cry. & yes I own a zoo here at home & I wouldn't have it any other way! As I write I have 4 chihuahuas curled up along side me. Please if you want a dog/cat/puppy/kitten check your local shelters & if you feel the want for purebred Please search for a breederwho specializes in that breed & you get ALL your questions & concerns answered. If you don't like the breeder for whatever reason or won't answer your questions..MOve on to someone else & always request to meet the parents of the animal you're buying.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Petland customer service

Phone numbers

1800 221 5935 +1 (740) 775-2464 More phone numbers

Website

petland.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Petland?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Petland Customer Service. Initial Petland complaints should be directed to their team directly. You can find contact details for Petland above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Petland. Discuss the issues you have had with Petland and work with their customer service team to find a resolution.