Chewy
reviews and complaints

Order #[protected]-1 shipped 12/6/18

I'm tired of receiving cans of dog food that are dented. In an order of 24 cans, six were dented. Two were so bad I threw them away. This will probably be the last time I order through you! I'm much better off just going to a pet store and buying the dog food there.
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Two boxes arrived on the date given. They were dumped outside beside
the garage door. Lucky I had put my car inside before the delivery person came. No knock at the door and by the time I got to the driveway the delivery truck had left.

Both boxes were crushed. Both were open and held together with a piece of
three inch packing tape. Heavy with cat litter but nothing was spilling out but the brown packing paper.

Order #[protected]-1

Track #[protected] and #[protected]

Rethinking using Chewy again.

Hello. This is the first time this has happened, but my regular delivery had a torn package of Whisker Lickin Ckn Cheese Treats, item number 100708, UPC [protected]. The package looked as if it had been either cut or "popped" maybe due to the heavy litter tub landing on it. There were little treats all over the carton and the treats were hard. Please issue a refund for this package as I will not be using it. Thank you. Gail VANDEBUNTE.

First of all, this is not really a complaint, stuff happens . We have been customers for many years and never had a problem at all . This time, we received a shipment, in which the bag of dry dog food we ordered was torn open . There was other items in this order also, which caused the problem . A quarter of the bag was laying in the box when i opened the box . What happened as far as i can figure is this, they put the other items in first ( Multipet Duckworth Yellow Toy, Usa Bones Roasted Marrow Bone, Puppy Teething Pacifier, and put this in on top 30 LB Bag Nutro WHLSM Ess s bt adult LMB Dog Food ) . The Marrow Bone some how cut the bag open, maybe something should be put between the items . Date 11/ 18 / 18 Order # [protected]-1 Wave #4491713-pex Zone#Z01Z04 . Resolution, leave it up to you .

Hello,
I have been ordering from chewy for a while now and have always been completely satisfied. However, the last couple of bags of Western Timothy Hay (40 oz/90 oz respectively I have been extremely disappointed in. I find very little hay and mostly just useless grass. In the 90 oz. bag it appears as if more than 1/2 the bag is grass. I have to go thru the bag to gather enough hay to put in my rabbits hay-wheel. I feel like I'll have to throw the bag out because it is just full of small grassy pieces.
I know I could order another brand, but my vet has suggested the Western Timothy Hay.
Any advice you can provide would be greatly appreciated.
Regards,
Mary Taylor

My wife who is now deceased, was way to loyal to Chewy for years. The older this company was in business the worse their service became. It started with wrong shipment destinations, broken dry food bags with the contents spread inside of the end package item, crushed cans of wet dog food, broken kitty litter containers shipment after shipment. I convinced her to stop buying from Chewy which she did for a short while. When she became very ill we again started to order from Chewy and history repeated itself. Two weeks ago I commenced trying Chewy once again. The first order was placed on a Sunday. Being an experienced Logistician I knew there would not be any movement of the product until the next business day a Monday. Taking the information shown on their website guaranteeing 2 day delivery I expected the items to arrive on Wednesday. Having inherited 8 large dogs and 4 cats I checked on Wednesday, the 2nd day to see when the items would be delivered on Wednesday, the second day. I learned the items would not be delivered until the third day. When I spoke with Chewy Supervisor I was shocked to be told Chewy DOES NOT SHIP ON A MONDAY, therefore the clock does not start until a Tuesday. This information is NOT posted on their web site. Chewy has grown to much, is out of control and needs to take a good look at themselves. Be cautious when dealing with this company and their proclamations. Find a local store so that you won't get caught short.

I placed a order on the 5/18/18 Sat. for a order of a case of royal canin urinary
can dog food. Since the order was placed on Sat.5/18/18. it would not arrive
until Wed. 5/23/18. Since i was so low on their dog food, thought I would buy
6 cans of dog food from Pet Smart @ 6.39 each. Their dog food from Chewy
arrived early Mon. 5/21/18. If the rep. would have told me the correct time
I would not bought the 6 cans of dog food from Pet Smart.

True my dogs will eat all the dog food. But considering all the trouble I went
through to order it, It is not worth using their food. If their rep. would have
told me the correct time and date it would arrive, I would consider using
them again.

p.s. I should mention that their food and tax is only 4.00 cheaper than vets
never ever will I purchase from this site.

I have been with Chewy for a long and have sent them several customers. How ever since Jan. 2018 they have been the cause of my bank account being over drawn three times. I called in January 2018 and changed the ship date to the 3rd of the month for Auto ship. after they with drew 98.00 dollars from my account causing my account to be over drawn. They refunded that amount and rescheduled that shipment to the 3rd of that month. It happened again in Feb.2018 after I requested shipment on Feb. 3, 2018 They shipped two days early again causing my account to be over drawn. March was fine as they shipped on the 19th of that month. Now it is April 30th, 12 AM back east, and my order # [protected] was scheduled to ship on the 3rd of May, 2018. I was told tonight over the phone that it is scheduled every 6 weeks, even though my 6 week requested ship date is May 3, 2018, they charged my bank account over $198 dollars at 12 AM, April 30, 2018, leaving me over drawn $78 dollars. I was told over the phone that nothing could be done as it is being packaged to ship on the day of April 30, 2018. If this shipping is going to ship on your date instead of my chosen date I guess I only have two options. #1- I already cancelled Auto Ship, #2 option is to buy from Petco where I can pick it up at the date I want to have it. I am paying $35.00 dollars for each over drawn incident, so I will be saving myself quite a bit money by changing suppliers. Seems even after phone calls at the time of each incident the problem is not solved. Why do I have to add a shipping date for each order if it cannot be shipped on that date. I am 84 years old on a set income and don't have other options to have extra monies in the bank.
Betty J. Schubert Alcaraz

I submitted a resume for a position posted by chewy online... Received an email from chewy acknowledging receipt of my resume... Never heard back from them. A few weeks later I started receiving junk advertising mail... Actual mail addressed to me personally... They never had my info until I submitted a resume... Now instead of an interview I get their junk mail...
They seem the type of company which is very aggressive in their tactics... Including scamming people of personal information...

Does anyone from Chewy management or customer service really care about anything?
Not sure what it used to be before I started using them, but nothing has changed since I first ordered from them in January 2017. Same sh***y customer service, absolutely useless and not helpful, same delays... Gosh, it's been almost a year and you're still the same. Isn't it a sign for you to stop operating and stop torturing people with your terrible service?

I have to admit they are not what they used to be and it's so sad because I have been their regular customer. I am talking about quality. I always buy cat food from them and noticed that it is often expired. Thank god I noticed it before feeding my cat. It happened to me thrice, so I won't buy anything again.
And I would like to warn you to be careful if you're going to buy something from PetFood Direct. Check the dates!

I think it's the worst experience with online shopping I have ever had.
I desperately needed some medications, but it turned out that my order was put on hold for unknown reasons. I called them several times to figure out what was going on and they said that everything was ok and I have nothing to worry about.
After 2 weeks I wanted to know when exactly I should start worrying? Is it ok if I finally start doing it, huh? Whenever I call they tell me the same story about how everything is ok, but they do absolutely nothing. The only thing they have to tell me is if they are going to ship my order or not. Maybe it was out of stock or stuff like that. But no, they behave like crap and have no any definite answer for me. And the last straw was when they just canceled my order without any sign of a refund.
Very nice.
And you decide whether you want to mess with them or not...

I received a PetFoodDirect promo code via email and decided to try this website and now I regret I made that decision and did not read the reviews.
I made my order and applied the code, but for some reason it did not work an I was charged the full amount. When I contacted PetFoodDirect lady on the phone was very nasty and said that it was my problem that I did something wrong. I asked her to help me but she refused and said she will do nothing because she was way too busy. What a terrible service, probably the worst I have ever deal with! I will not buy from them again. I'm sure they just cheated me with that code!

I made an order and bought some cat food from www.chewy.com. When I placed my order it was said next day delivery, but nothing arrived. I contacted Chewy customer care and they said that due to some circumstances delivery will be a it late. They said it'll take about two days to deliver to my address. Two days passed and there was no sign of my order. It finally arrived about two weeks later and when I asked what was the reason for such late delivery they were not able to explain. I'm very disappointed with Chewy, especially with their customer support service which is very unprofessional and absolutely unhelpful.

Ordered from this company last year, no issues. This year they ignored my emailed prescriptions so kept cancelling my order and contacted my vet to incur more costs. After many phone calls they still ignored me, ( Dennis, Jamal, Et all) . The supervisor Kate promised to phone back the next day but lied as she never did. After six weeks still do not have my cat food ( Hills I/d ) order! Do not make an order! If there is any problem they lie or ignore you, even if they are the ones who created the issue by being lazy by not reading emails. Sales blames "pharmacy" which cannot be reached or phoned. Never returned emails or phone calls after saying they would look into.

I have ordered food for my cats from the website www.petfooddirect.com. The delivery was fast, but all cans had expired date. I contacted the seller and told that I needed new order, because all these cans had expired dates. I got the second order, but the expiry date was the same as the first shipment had. Also I have bought toy from them, but it already arrived damaged. I won’t buy from them again, unprofessional company.

Don’t order from the company www.chewy.com, ‘coz their delivery takes too much time and sometimes they simply don’t ship orders at all. I ordered dog food from them, but I got only receipt. I waited couple of days and no info about my order. I sent couple of emails to the seller, and he told me that my order hasn’t been shipped. WTF? After 4 weeks I only got my order and it was the worst services ever. Not recommended company.

Petfooddirect.com sold a food known to be defective by the manufacturer and would not respond to complaints or requests for refund. Do not buy from this company. The food was the wrong size and sold as "large bites." A one month run was made that was much smaller than the other runs. The manufacturer received hundreds of complaints and reimbursed most buyers. Petfooddirect continues to sell the defective food and will not respond to emails. The picture shows first the "regular" size, then on the left the "large bites" size sold by a reputable seller, dogs.com, then on the right the food sold by petfooddirect obviously smaller than the appropriate size. Notice the upc codes are identical. The expiration dates show the bad run date.

1. I looked for the size several times, but didn't find it.

2. I saw a 5.5oz can.

3. I trusted Amazon and your company.

4. I don't have time or believe a treasure hunt is required to purchase from Amazon.

5. I am disappointed your company is not taking action to correct this problem.